The Warming Store

Arctic Air Tower, !st one had water running allover the floor. You wouldn't send me a return label. My daughter had to get it on her phone then go to a store to print it out. I sent it back, now I have the new one, this one has water running all over the floor, and it doesn't oscillate. I called yesterday, you gave me a number for someone to troubleshoot. I called, no answer, let a message, no one got back to me.

they will not offer a return label for a product that was broken when returned. I have called many times, emailed...
This morning again Sept 2, '21...AFter explaining everything to customer service, the phone was disconnected...I do not know why...It is 3 weeks already...I paid for this item and want to return it, but somehow they are not willing to cooperate...I WOULD APPRECIATE A RETURN LABEL ON THIS PRODUCT TODAY..."TURBO JET POWER WASHER".
THERE WAS NO RECEIPT IN THE BOX!

I order an item from the warming store and did not arrived when it was supposed to. I reached out to them and was advised that it would be 15 to 20 days before they would receive the product from the manufacturer. I decided to cancel the product from the order I had placed and was also told that it would refunded with in 7 to 10 days since I had pay with amazon pay. This order was canceled on the Dec 24 2020. Its now 01/18/2021 and I am yet to see any refund. I have emailed them and called them and while calling it says the are very busy and they haven not reply to my recent emails.

Sorry for any issue with your return but we still do not have a record of receiving itCan you please send me your return tracking information?Thanks,The Warming Store

Your full refund has been issued per your request.$ [redacted] Sorry for the shipping delay.Thanks,The Warming Store

Dear [redacted] , We wanted to follow up with you and let you know we are still experiencing a delay but do expect your gloves to be able to ship in the next week or so Order Number: [redacted] Thank you very much for your recent order! We appreciate your business and wanted to send you a quick note regarding the tracking for your order We regret to inform you that part of your order is back-ordered for 3-business daysDue to this delay we will upgrade your shipping We will be sure to send you an email once the tracking information is available and we appreciate your patience as we work diligently to get your order delivered in a timely manner If you would like to make any changes to your order, simply reply to this message or call customer service at ###-###-#### with your order number.We apologize for any inconvenience this may have caused As a small but growing family owned company, we truly appreciate your patience and your continued businessWe encourage you to browse our store weekly for new items that are being added all the timeAlso, feel free to check out for our weekly newsletters for great deals and coupons Stay Warm & Cool! Sincerely, The Support Team thewarmingstore.com ###-###-#### Specialist Available: Monday- Friday 9:30am-6:00pm

We have been in touch with [redacted] as recently as yesterday and there was a tracking issue with her orderWe are reshipping the order tomorrow and will expedite the shipping

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: We were missing the battery chargers, but we had battery holders that accepted typical AA batteriesThe socks never got warmMy wife wore the socks for an hour with fully charged batteries and they never got warmI would like to replace these socks with a pair that actually workedI will gladly send these socks back to the Warming Store got a replacement pair Regards, [redacted]

We are very sorry for the shipping delay but we tried to contact you because your order was placed from an IP address in Japan and was marked as possible fraudBelow is the tracking info so if you would like a refund please just send the socks back.Shipped on 01/07/by USPS-First , Trk# [redacted]

From: [redacted] < [redacted] @ [redacted] .com>Date: Sat, Feb 25, at 2:PMSubject: This issue has been solved.To: "[email protected]" Sent from Mail for [redacted] **I received the order concerning the battery operated heated slippers from the [redacted] ***Thank you for what you didI feel it may have pushed matters on a bitSincerely, [redacted]

Sorry for any miscommunication but this OCool fan was a pre-order and has been experiencing a little shipping delayWe have refunded and canceled your order per your request.Thank You,The Warming Store

Dear [redacted] , We wanted to follow up with you and let you know we are still experiencing a delay but do expect your gloves to be able to ship in the next week or so Order Number: data-scaytid="1"> [redacted] Thank you very much for your recent order! We appreciate your business and wanted to send you a quick note regarding the tracking for your order We regret to inform you that part of your order is back-ordered for 3-business daysDue to this delay we will upgrade your shipping We will be sure to send you an email once the tracking information is available and we appreciate your patience as we work diligently to get your order delivered in a timely manner If you would like to make any changes to your order, simply reply to this message or call customer service at ###-###-#### with your order number.We apologize for any inconvenience this may have caused As a small but growing family owned company, we truly appreciate your patience and your continued businessWe encourage you to browse our store weekly for new items that are being added all the timeAlso, feel free to check out for our weekly newsletters for great deals and coupons Stay Warm & Cool! Sincerely, The Support Team thewarmingstore.com ###-###-#### Specialist Available: Monday- Friday 9:30am-6:00pm

We are very sorry for this issue with your orderWe can confirm that the authorization on your card was voided per the information below07/01/ Void Authorization align="right">$ OK / [redacted] Thank You,The Warming Store

This is the second year I purchase heated gloves and they also don't work for $200 = I expected them to work. I'm going also submit my complaint to the better business as this should not be allow to the public

See below USPS trackingUnfortunately the postal service never delivered the box back to us, but as a courtesy we have just issued you a full refund Tracking Number: [redacted] Thanks,The Warming Store

We are very sorry but have had an issue fulfilling your order and have issued you a full refundThanks

We have been in contact with this customer because there was an issue with the original gloves he orderedThis has been fully resolved and he accepted an alternative glove and we expedited the shipping so he can have them faster per tracking below.Shipped on 01/07/by ***- [redacted] 2nd Day Air , Trk# [redacted] This issue has been fully resolved to our knowledge.Thanks

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me No where on my order did they inform me the item was a pre-order I appreciate your help with this matter I have received a response from The Warming Company that my order will be refunded Regards, [redacted] ***

From: [redacted] < [redacted] @***.com>Date: Thu, Feb 15, at 9:AMSubject: Re: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint # [redacted] .To: Revdex.com Thank you got contacting the Warming Store, they refunded my money early this morningThank you for your help[redacted] Sent from my [redacted]