The Warming Store

I placed an order with Warmers.com IE: The warming Store, since in the past I have used Warmers.com(prior to being Sold to The Warming Store) with great satisfaction, But since they have been Acquired by The Warming Store they S[redacted]! placed order 12/17/16 all that has happened is they made a fed-ex label received a email it had shipped with a tracking # it shows Label Created.
5 Emails to the Company 24 phone calls with 10 messages left ...no response!
Thanks for not sending my Xmas Gift to my wife!
I am Praying Paypal will refund my money

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business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Sorry for any miscommunication but this O2 Cool fan was a pre-order and has been experiencing a little shipping delay. We have refunded and canceled your order per your request.Thank You,The Warming Store

We have fully refunded your purchase of $129.99 directly to your [redacted] account which you used to make this purchase.Thanks and sorry for the delay in the exchange.

This purchase was a pre-order for an item scheduled to ship this week. Sorry if this was a misunderstanding. We have canceled and issued a full refund for your purchase.Thanks,The Warming Store

We are very sorry for this issue with your order. We can confirm that the authorization on your card was voided per the information below.
07/01/2015
Void Authorization

align="right">$0.00

OK /[redacted]
Thank You,The Warming Store

Per the notes on this customers account we are substituting similar products and will be shipping shortly.Thanks

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may...

update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Per our email exchange it sounds like the battery charger was missing from the package so we have sent out a charger so you can test the product properly with fully charged batteries.Thanks

[To assist us in bringing this matter to a close, you must give us a reason why you are...

rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
We were missing the battery chargers, but we had battery holders that accepted typical AA batteries. The socks never got warm. My wife wore the socks for an hour with fully charged batteries and they never got warm. I would like to replace these socks with a pair that actually worked. I will gladly send these socks back to the Warming Store got a replacement pair. 
Regards,
[redacted]

We have been in contact with this customer because there was an issue with the original gloves he ordered. This has been fully resolved and he accepted an alternative glove and we expedited the shipping so he can have them faster per tracking below.Shipped on 01/07/2015 by [redacted] 2nd Day...

Air , Trk#

[redacted] This issue has been fully resolved to our knowledge.Thanks

We are very sorry but have had an issue fulfilling your order and have issued you a full refund. Thanks

Sorry for the misunderstanding, we will issue the refund requested as soon as the 2nd shipment is received back. Thanks

Item has been received back and full refund granted.Thank you.

[redacted] <[redacted]>Jan 10 (2 days ago)to me They corrected the order and shipped the day after this was placed. Please close as resolved.

Dear [redacted] ,
We wanted to follow up with you and let you know we are still
experiencing a delay but do expect your gloves to be able to ship in the
next week or so.
Order Number:

data-scaytid="1">[redacted]
Thank you very much for your recent order! We appreciate your business
and wanted to send you a quick note regarding the tracking for your
order. 
We regret to inform you that part of your order is back-ordered
for 3-5 business days. Due to this delay we will upgrade your shipping.
We will be sure to send you an email once the tracking information is
available and we appreciate your patience as we work diligently to get
your order delivered in a timely manner.
If you would like to make any changes to your order, simply reply to
this message or call customer service at ###-###-#### with your order
number.We apologize for any inconvenience this may have caused.
As a small but growing family owned company, we truly appreciate
your patience and your continued business. We encourage you to browse
our store weekly for new items that are being added all the time. Also,
feel free to check out for our weekly newsletters for great deals and
coupons.
Stay Warm & Cool! Sincerely,
The Support Team
thewarmingstore.com
###-###-####
Specialist Available: Monday- Friday 9:30am-6:00pm

This business sold me a poor quality/defective product. They will not provide a replacement product under warranty nor will they refund my purchase. Customer service is unresponsive. Consumers should avoid this company at all costs.

[A default letter is provided here which indicates your acceptance of the business's...

response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  No where on my order did they inform me the item was a pre-order.  I appreciate your help with this matter.  I have received a response from The Warming Company that my order will be refunded.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it...

before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Your full refund has been issued per your request.$234.95
[redacted]Sorry for the shipping delay.Thanks,The Warming Store