The Warming Store

We are very sorry for this issue with your orderWe can confirm that the authorization on your card was voided per the information below.07/01/
Void Authorization
$
OK /***Thank You,The Warming Store

Very poor customer service, Do not return emails, phone messages or answer their phones Ordered a pair of Gerbing electric socks 11/Received them and tried them outSeemed to work okWent hunting end of Nov., walked yds to my stand, right one worked, left one shorted outCalled the w/s when I got homeVery polite lady said she would email a return mailing slip and would replace socks upon their receiving 1st pairGot 2nd pair after waiting 2-weeksTried them out morning of 1/4/16, worked okWife and I then drove to park for a walk in the degree weather thinking it would be a good test, Left one worked, right one shortedAfter recharging battery, must be an auto safety shut off to protect battery in case of fault, I tried againright sock started sparkingI had earlier emailed and called, with no answers as to the were about of the replacement socksI emailed again on or about 12/30/that if I did not hear from them I would dispute the charge with my card co and turn to social mediaSo low and behold on 1/5/Justin from w/s calls and says he is sorry for the confusion, they are so busyExplained to him what happened to the 2nd pairIt was agreed he would email return postage slip and send a 3rdpairThat was 1/5/Numerous emails and messages on their phone have gone answeredToday called my card co and they said enough is enough, credited with the purchase priceDon't waste your time with this company

Please see link below with return informationPlease allow 2-weeks for processing and refund.***

From* *** ***r Date: Tue, Nov 25, at 11:AMSubject: Please Close Case ***To: [email protected] has been resolved with the vendor Thank you.*** ***

*** *** 5:AM (hours ago)to me Hello Ms***,The Warming Store only issued a credit for $
on March 2, which came after I initiated a credit dispute with my bank to recover my money My initial debit was $and I also wish to recover the $postage I had to pay to ship back the first package because the shipping label they provided had insufficient postage It is their error as they shipped me the wrong size They never should have shipped me a second pair of gloves because I verbally cancelled a second order which would have constituted an exchange as they are trying to argue I verbally cancelled my order with the fellow who emailed the shipping label for the first package.It is now months that this has dragged on.*** ***Sent from my ***

The Warming Store is a scam-store. They owe me a refund for a product I paid for with my credit card. They said it was on back order, and their return policy is 30 days. I needed the boots for walking sooner, so I cancelled the order, and asked to make sure they delete my credit card info. They never sent me an email confirmation for either my order, nor for the refund, nor a confirmation that they would delete my credit card info. I emailed them with no response. When I asked to speak to a manager, I was told I'd get a call back. When they did not call back, I called them. I spoke with three people, and when I insisted that I get an email confirming my cancellation of my order and deletion of my info, they laughed at me. I told them that this is not acceptable, and I called my credit card company to start a dispute process. They made it impossible to deal with them any other way.

Refunded for receiving the incorrect mittensWe are sorry for the delayed reply and hope this resolves the error for you.Thanks,The Warming Store

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
Your product was never delivered in timeI did receive an email however it also state of the product would be in on the 19thThat day came and went somebody one time the state is going to be in on the 24th and overnight shipped to my residence that they came and gone no communicationI had a clothing allowance which required the product to be shipped in the year I made over attempts to communicate via email and phone calls however emails were never answered, voicemails were never returned and no customer service representative could ever have been reachedThis was the worst customer service I have ever experienced in my years of lifeI did recently Receive the item I ordered however this was the most frustrating experience and I will never do that againHere is thete response.
Thank you for choosing the Warming Store. We are sorry that you have not received the shopping experience you expectedWe are are a small family business and due to demand we are expanding whilst also going through our busiest time of the year. Because of this elements of our customer service and order fulfillment are not working as quickly as we would likeWe are in a steep learning curve and are improving our processes every day We are sorry that your order happened to coincide with this and are making sure that this does not happen to customers in the futureIf you decide to order again please us the coupon code "sorry10" for 10% off your orderYour sincerely,
The Warming Store
--
Thank You,
Regards,
John Pego

[A default letter is provided here which indicates your acceptance of the business's
response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Shipped on 11/25/by ***-*** *** , Trk# ***

I purchased gloves as a gift and contacted the warming store that they did not work only to be informed I must send to manufacturer for service. I would advise using a supplier that is reputable about returns

Customer called and cancelled order.  No charge was made, only an authorization and we have voided per request.

Dear [redacted] ,
We wanted to follow up with you and let you know we are still
experiencing a delay but do expect your gloves to be able to ship in the
next week or so.
Order Number: [redacted]
Thank you very much for your recent order! We appreciate your...

business
and wanted to send you a quick note regarding the tracking for your
order. 
We regret to inform you that part of your order is back-ordered
for 3-5 business days. Due to this delay we will upgrade your shipping.
We will be sure to send you an email once the tracking information is
available and we appreciate your patience as we work diligently to get
your order delivered in a timely manner.
If you would like to make any changes to your order, simply reply to
this message or call customer service at ###-###-#### with your order
number.We apologize for any inconvenience this may have caused.
As a small but growing family owned company, we truly appreciate
your patience and your continued business. We encourage you to browse
our store weekly for new items that are being added all the time. Also,
feel free to check out for our weekly newsletters for great deals and
coupons.
Stay Warm & Cool! Sincerely,
The Support Team
thewarmingstore.com
###-###-####
Specialist Available: Monday- Friday 9:30am-6:00pm

Please email [redacted] and let us know which item was missing and we will send it out asap.Thanks

From: [redacted]<[redacted]@[redacted].com>Date: Sat, Feb 25, 2017 at 2:02 PMSubject: This issue has been solved.To: "[email protected]" <[email protected]> Sent from Mail for [redacted]I received the order concerning the battery operated heated slippers from...

the [redacted]. Thank you for what you did. I feel it may have pushed matters on a bit. Sincerely,[redacted]

We are very sorry for the shipping delay but we tried to contact you because your order was placed from an IP address in Japan and was marked as possible fraud. Below is the tracking info so if you would like a refund please just send the socks back.Shipped on 01/07/2015 by USPS-First ,...

Trk#
[redacted]

We have been in touch with [redacted] as recently as yesterday and there was a tracking issue with her order. We are reshipping the order tomorrow and will expedite the shipping.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Sorry for any issue with your return but we still do not have a record of receiving it. Can you please send me your return tracking information?Thanks,The Warming Store

From: [redacted] <[redacted].com>Date: Thu, Feb 15, 2018 at 9:35 AMSubject: Re: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #[redacted].To: Revdex.com <[email protected]>Thank you got...

contacting the Warming Store, they refunded my money early this morning. Thank you for your help.[redacted]  Sent from my [redacted]