Dear *** *** This is in response to the complaint filed through the Revdex.comOur records confirm that on July 6, a transaction was initiated for $ plus $of the service feePlease know that Western Union completed the investigation into your concern and the
proper measures were taken as this was an unauthorized use of your credit cardA charge back was attempted on 07/23/17; however, it was not successfulPlease reach out to your Bank, as they will need to initiate a second charge back to Western UnionWe regret any inconvenience that this matter could have causedSincerely, Executive Resolutions Department Western Union
Dear *** ***, Western Union is responding to your complaint to the Revdex.comForgery claims are the responsibility of the Bank of First Deposit. The bank is to warrant that at the time of presentment an item has not been forged or altered and that all signatures are originalUnfortunately, we have no influence over banks as they are individual financial institutionsWe have contacted the Bank of First Deposit and have requested an updateWe will be in contact with you as soon as they have provided the informationKind Regards, *** ***
Dear *** ***, This is in response to the complaint you filed with the Revdex.comWe sincerely apologize for the problems you have experiencedPlease be advised that all of the Western Union Money Orders indicate the amount and frequency of the service charge on the
back of the Money OrderThere is a non-refundable service charge deducted from the face amount of the Money Order (where permitted by law)Quality service to our consumers is our primary concern at Western UnionOur apologies for your overall experience and for the struggles you faced while using our servicesWestern Union considers this case closedIf you have any additional questions or concerns regarding this case, please contact our Corporate Headquarters at ***, and provide the Western Union Reference # *** You may also email us at ***. We regret any inconvenience this matter may have caused Sincerely, Executive Resolutions Group
Dear Mr***,This is in response to the complaint you filed with the Revdex.com regarding a refund from a money transfer.Western Union prides itself on delivering a superior customer experienceIt is our goal to exceed the expectations of our customer every time they use one of our
products or servicesWhenever an issue is brought to our attention, we take it very seriously and move to correct the issue quickly.Western Union has refunded the full amount of the transactionDetails regarding the check were sent in a separate email directly to you.We sincerely apologize for any inconvenience you have experienced with retrieving the specified Western Union transaction and in using our servicesIt is our hope that you will not base your opinion of us on this incident, but that you will give us another opportunity to provide you with the high quality service that has made Western Union a global leader in the money transfer industry.Sincerely,Western Union Executive Resolution Team
Dear Ms***, Western Union works hard to provide money transfer services that meet the needs of the public while complying with government requirements and protecting consumers against fraudIn order to comply with government constraints and protect consumers against fraud, transfers may be blocked or limitedEach transaction is reviewed before it is transmittedIf Western Union determines additional information may be required in order to transmit a transaction, an interview or additional documentation may be requestedIn your situation, Western Union required an interviewThe questions that were asked during your interview followed the guidelines set forth by Western UnionOnce the intentions of the transfer were determined, your funds were released to your senderWestern Union considers this matter closedSincerely, Western Union Executive Resolution Team
Dear *** ***,We will require that you send us all bank statements dated April 21, to the present in order to assist you, please also note we will need at least the last digits of your bank account to remain unmasked, so that we may validate it as being the account you used for the transaction in questionOnce you have provided the requested documentation, we will be happy to assist you.Kind Regards,Executive Resolution Team
Dear Ms***,This is in response to the complaint you filed with the Revdex.com regarding a money order refund.As you have discussed with a member of Western Union’s Executive Resolution Team, you have been refunded your money order as well as the processing fee.We regret any
confusion and concern this matter has caused, and appreciated your patience during its resolution.Sincerely,Western Union’s Executive Resolutions Team
Thank you for your reply to this matterMy problem is I've used western union a lot this is not my first time using your service more like the 100th time and this has never happened beforeIf I understand this correct Bank of America took it out in different transactions for times the amount and this is there fault not yoursMy Question is how does Bank of America run it times that's not there job to charge people for other companies business unless they put the charges inMy point is There was a problem with your system not Bank of America my local Bank manager spoke with your reps in the Philippines and we sent them the bank statement and they didn't have the faints clue to what was happening at allI will never use your service again I will also make sure I let everyone I can know that your whole business is run off shores and to speak with a US rep is impossible.
Complaint: ***
I am rejecting this response because:
Sincerely,
*** ***
Dear *** * *** This is in response to the complaint you filed with the Revdex.comWe sincerely apologize for the problems you have experienced. Our records indicate that a refund check was mailed to you on January 20, We received confirmation from you
that you received your corresponding refund on February 17,and in addition, as a onetime courtesy a refund of the service fees was provided to you on February 20, via a Money Transfer Control number that was provided to you in a separate email. Western Union cannot accommodate your request for a refund of the late fees as no faulty service was identified in our end We regret any inconvenience this matter may have caused Sincerely, Executive Resolutions Group
Complaint: ***
I am rejecting this response because: they said it was picked up by somebody but did not mention where it happenedThis was the problem when I spoke with the customer service a few times and was told different placesAnd if somebody picked it up, I am surprised by the lax of security since I have been a customer for years that I could be easily identified, same is so back in the country where it is remitted.That the case, then it should be the problem of Revdex.com and the place of remittance to correct the situation and file with the police since it is them who made the mistake
Sincerely,
*** ***
Dear *** ***,Western Union is writing in response to the complaint received from you through the Revdex.com portal.Please know that we are actively working on your case along with our Telephone Money Transfer Department; however, despite our best efforts, we have not been able to
reach a resolution yetYour case has been escalated to a management level to expedite the resolution as much as possibleWe will continue to follow up until a final resolution can be provided to you.Sincerely,The Western Union Executive Resolutions Team
Dear *** ** ***, This is in response to the complaint you filed with the Revdex.comWe sincerely apologize for the problems you have experienced.We have reviewed your concernOur Money Order department has confirmed that on June 4, a tracer request was received from you and
a photocopy of the cashed item was sent to youYou submitted a forgery claim and an investigation with the Bank of First Deposit (BOFD) initiated on August 26, The forgery claims usually take between 90-days, approximatelyOn December 2, Western Union sent a refund check to your physical addressOn March 2, the mailing room confirmed that the check could not be delivered as addressed. Our Money Order department contacted you on December 14, and an alternative address was requestedBecause the check has been outstanding for more than days, the Money Order team needed to recover the funds from the abandoned property division in AccountingThe full refund has been processed and should arrive the week of February 15-to the alternative address that you providedThe refund of fees was separately refunded and mailed through regular mailPlease allow 7-days for the mailing time.Quality service to our consumers is our primary concern at Western Union Our apologies for your overall experience and for the struggles you faced trying to obtain your refundPlease know that we monitor and evaluate operators to ensure quality customer service is provided to our customers We regret any inconvenience this matter may have caused. Sincerely, Executive Resolutions Group
Dear Ms***, This is in response to the complaint you filed with the Revdex.comWe sincerely apologize for the problems you have experienced.We have reviewed your concernsWe have found areas of opportunity in the handling of your requestProper feedback/coaching is being
provided to avoid similar issues from occurring.We contacted you by telephone on January 21, and you confirmed that the transaction history was no longer needed. Quality service to our consumers is our primary concern at Western Union My apologies for your overall experience and for the struggles you faced with this requestPlease know that we monitor and evaluate operators to ensure quality customer service is provided to our customers We regret any inconvenience this matter may have caused. Sincerely, Executive Resolutions Group
Initial Business Response /* (1000, 4, 2015/11/03) */
Dear Mr***,
This is in response to the complaint you filed with the Revdex.comWe sincerely apologize for the problems you have experienced
When your loyalty card (XXXXXXXXX) was merged with your web/new My WU account
(XXXXXXXXX), the loyalty account had points on itThis was automatically consolidated to your new My WU number (XXXXXXXXX) on October 28, Additionally, a free promotional code will be applied on your next transaction, and another points (also worth a free transaction) were added to your MY WU account (XXXXXXXXX), you can use however you preferYour points balance comes to points
To redeem your points you can visit www.mywu.com for the latest third party offers, phone time and WU fee discountsYou can also convenience burn your points in your Western Union profile, for fee discounts and phone time
To ensure that you are clear on your new My WU number, we have created a card with your name and My WU number printed on itThe card was sent directly to your physical address, with a personal note
Western Union apologizes that you found difficulty working with our Customer SupportWe regret any inconvenience this matter may have causedWhen a concern such as this is brought to our attention, we take it very seriously and move to correct it quicklyWe thank you for your feedback and want you to know that we will take the necessary steps to correct the issue
Sincerely,
Executive Resolutions Group
Initial Consumer Rebuttal /* (3000, 6, 2015/11/14) */
(The consumer indicated he/she DID NOT accept the response from the business.)
All the information are correct and currentI can be reached by email or postal mail
Complaint Response Date bumped because: Holiday
Final Business Response /* (4000, 8, 2015/11/27) */
Dear Mr***,
This is in response to the complaint you filed with the Revdex.comWe sincerely apologize for the problems you have experienced
When your loyalty card (XXXXXXXXX) was merged with your web/new My WU account (XXXXXXXXX), the loyalty account had points on itThis was automatically consolidated to your new My WU number (XXXXXXXXX) on October 28, Additionally, a free promotional code will be applied on your next transaction, and another points (also worth a free transaction) were added to your MY WU account (XXXXXXXXX), you can use however you preferYour points balance comes to points
To redeem your points you can visit www.mywu.com for the latest third party offers, phone time and WU fee discountsYou can also convenience burn your points in your Western Union profile, for fee discounts and phone time
To ensure that you are clear on your new My WU number, we have created a card with your name and My WU number printed on itThe card was sent directly to your physical address, with a personal note
Western Union apologizes that you found difficulty working with our Customer SupportWe regret any inconvenience this matter may have causedWhen a concern such as this is brought to our attention, we take it very seriously and move to correct it quicklyWe thank you for your feedback and want you to know that we will take the necessary steps to correct the issue
Sincerely,
Executive Resolutions Group
Dear *** ***,This is in response to the complaint you filed with the Revdex.comWe sincerely apologize for the problems you have experienced.We have reviewed your concernUnfortunately there are no records of any agent locations trying to pay the money transfer which would have
helped us better understand what kind of technical issues they were experiencingIf you have the names and addresses of those locations, we would appreciate it if you could send them to *** to further investigate with the region.As a courtesy, the refund of the fee has been reimbursed back to the senderThe sender will need to allow 7-days for the mailing time.We regret any inconvenience this matter may have caused.Sincerely,Executive Resolutions Group
Initial Business Response /* (1000, 4, 2015/10/27) */
Dear Ms***,
This is in response to the complaint you filed with the Revdex.comWe sincerely apologize for the problems you have experienced
We have reviewed the transaction that you sent on October 14,
There was an internal miscommunication causing the transaction to be canceled in errorThe refund initiated on October 15, was completed on October 17, due to technical difficulties
Western Union apologizes that you found difficulty working with our Customer SupportWe regret any inconvenience this matter may have causedWhen a concern such as this is brought to our attention, we take it very seriously and move to correct it quicklyWe thank you for your feedback and want you to know that we will take the necessary steps to correct the issue
Sincerely,
Executive Resolutions Group
Dear Ms***:We are responding to your November complaint to the Revdex.comIn your complaint you expressed concern regarding our procedures to replace your damaged Western Union money orderPlease allow us to address your concerns.The instructions that were previously provided
to you were accurateWe do ask that you complete the back of the money order document and enclose the $processing fee in order to refund and/or replace your money orderIf you are unable to complete the back of the money order due to the damages, we have emailed to you the Western Union Money Order Affidavit for your completionPlease include the damaged money order when you return the form to usWe must have original signed paperwork submitted to fulfill our obligation in order to have an authentic, legal record of the transactionThis is necessary due to government regulations including the Federal Privacy Act, Bank Secrecy Act, and other disclosure laws.We understand your frustration; however, there is a process when unfortunate circumstances occur such as lost, stolen, or damaged money order documentThe processing fee is used to cover the administrative costs and charges that are demanded of us by our banking and financial partnersThe whole process can take up to days from the day we receive your completed request in good order.Western Union prides itself on delivering a superior customer experienceIt is our goal to exceed the expectations of our customer every time they use one of our products or servicesWhenever an issue is brought to our attention, we take it very seriously and move to correct the issue quickly.Please accept our apology for any inconvenience this matter may have caused youIf you have any additional questions or concerns, please contact our Corporate Headquarters at ###-###-####, and provide the Western Union Reference # ***.You may also email us at ***
Initial Business Response /* (1000, 4, 2015/08/24) */
Dear *** ***,
Western Union is responding to your August 3, complaint to the Revdex.com
Western Union prides itself on delivering a superior customer experienceIt is our goal to exceed the expectations of our
customers every time they use one of our products or servicesWhenever an issue is brought to our attention, we take it very seriously and move to correct the issue quickly
We need to obtain information from you but have been unable to reach youTo determine how to proceed, we need to communicate with you to obtain additional informationPlease email me at ***@westernunion.com so that I may assist you with resolving your concern
Kind Regards,
*** ***
Dear *** ***,Western Union is responding to your complaint to the Revdex.com.Western Union prides itself on delivering a superior customer experienceIt is our goal to exceed the expectations of our customer every time they use one of our products or servicesWhenever an issue is
brought to our attention, we take it very seriously and move to correct the issue quickly.Our records indicate that you received your refund on January 4, 2017.To address your request for compensation:Your compensation amount was not specified and is also addressed in our Terms and Conditions by visiting https://www.westernunion.com/us/en/terms-conditions.html.All transactions: (i) which exceed certain amounts; (ii) to certain destinations; and (iii) that implicate certain regulatory issues or consumer protection issues are subject to Western Union’s terms and conditionsSpecifically, Western Union shall not be liable for damages whether caused by negligence on the part of its employees, suppliers or agents or otherwiseAdditionally, Western Union’s terms and conditions specifically state that unless you have obtained a higher liability limit by calling Western Union’s Customer Service Number and paying an additional fee, neither Western Union nor its agents shall be liable for any indirect, special, incidental, consequential, exemplary or punitive damages or the like.Western Union apologizes that you found difficulty working with our Customer SupportWe regret any inconvenience this matter may have causedWe thank you for your feedback and want you to know that we will take the necessary steps to correct the issue.Kind Regards,Executive Resolution Team
Dear *** *** This is in response to the complaint filed through the Revdex.comOur records confirm that on July 6, a transaction was initiated for $ plus $of the service feePlease know that Western Union completed the investigation into your concern and the
proper measures were taken as this was an unauthorized use of your credit cardA charge back was attempted on 07/23/17; however, it was not successfulPlease reach out to your Bank, as they will need to initiate a second charge back to Western UnionWe regret any inconvenience that this matter could have causedSincerely, Executive Resolutions Department Western Union
Dear *** ***, Western Union is responding to your complaint to the Revdex.comForgery claims are the responsibility of the Bank of First Deposit. The bank is to warrant that at the time of presentment an item has not been forged or altered and that all signatures are originalUnfortunately, we have no influence over banks as they are individual financial institutionsWe have contacted the Bank of First Deposit and have requested an updateWe will be in contact with you as soon as they have provided the informationKind Regards, *** ***
Dear *** ***, This is in response to the complaint you filed with the Revdex.comWe sincerely apologize for the problems you have experiencedPlease be advised that all of the Western Union Money Orders indicate the amount and frequency of the service charge on the
back of the Money OrderThere is a non-refundable service charge deducted from the face amount of the Money Order (where permitted by law)Quality service to our consumers is our primary concern at Western UnionOur apologies for your overall experience and for the struggles you faced while using our servicesWestern Union considers this case closedIf you have any additional questions or concerns regarding this case, please contact our Corporate Headquarters at ***, and provide the Western Union Reference # *** You may also email us at ***. We regret any inconvenience this matter may have caused Sincerely, Executive Resolutions Group
Dear Mr***,This is in response to the complaint you filed with the Revdex.com regarding a refund from a money transfer.Western Union prides itself on delivering a superior customer experienceIt is our goal to exceed the expectations of our customer every time they use one of our
products or servicesWhenever an issue is brought to our attention, we take it very seriously and move to correct the issue quickly.Western Union has refunded the full amount of the transactionDetails regarding the check were sent in a separate email directly to you.We sincerely apologize for any inconvenience you have experienced with retrieving the specified Western Union transaction and in using our servicesIt is our hope that you will not base your opinion of us on this incident, but that you will give us another opportunity to provide you with the high quality service that has made Western Union a global leader in the money transfer industry.Sincerely,Western Union Executive Resolution Team
Dear Ms***, Western Union works hard to provide money transfer services that meet the needs of the public while complying with government requirements and protecting consumers against fraudIn order to comply with government constraints and protect consumers against fraud, transfers may be blocked or limitedEach transaction is reviewed before it is transmittedIf Western Union determines additional information may be required in order to transmit a transaction, an interview or additional documentation may be requestedIn your situation, Western Union required an interviewThe questions that were asked during your interview followed the guidelines set forth by Western UnionOnce the intentions of the transfer were determined, your funds were released to your senderWestern Union considers this matter closedSincerely, Western Union Executive Resolution Team
Dear *** ***,We will require that you send us all bank statements dated April 21, to the present in order to assist you, please also note we will need at least the last digits of your bank account to remain unmasked, so that we may validate it as being the account you used for the transaction in questionOnce you have provided the requested documentation, we will be happy to assist you.Kind Regards,Executive Resolution Team
Dear Ms***,This is in response to the complaint you filed with the Revdex.com regarding a money order refund.As you have discussed with a member of Western Union’s Executive Resolution Team, you have been refunded your money order as well as the processing fee.We regret any
confusion and concern this matter has caused, and appreciated your patience during its resolution.Sincerely,Western Union’s Executive Resolutions Team
Thank you for your reply to this matterMy problem is I've used western union a lot this is not my first time using your service more like the 100th time and this has never happened beforeIf I understand this correct Bank of America took it out in different transactions for times the amount and this is there fault not yoursMy Question is how does Bank of America run it times that's not there job to charge people for other companies business unless they put the charges inMy point is There was a problem with your system not Bank of America my local Bank manager spoke with your reps in the Philippines and we sent them the bank statement and they didn't have the faints clue to what was happening at allI will never use your service again I will also make sure I let everyone I can know that your whole business is run off shores and to speak with a US rep is impossible.
Complaint: ***
I am rejecting this response because:
Sincerely,
*** ***
Dear *** * *** This is in response to the complaint you filed with the Revdex.comWe sincerely apologize for the problems you have experienced. Our records indicate that a refund check was mailed to you on January 20, We received confirmation from you
that you received your corresponding refund on February 17,and in addition, as a onetime courtesy a refund of the service fees was provided to you on February 20, via a Money Transfer Control number that was provided to you in a separate email. Western Union cannot accommodate your request for a refund of the late fees as no faulty service was identified in our end We regret any inconvenience this matter may have caused Sincerely, Executive Resolutions Group
Complaint: ***
I am rejecting this response because: they said it was picked up by somebody but did not mention where it happenedThis was the problem when I spoke with the customer service a few times and was told different placesAnd if somebody picked it up, I am surprised by the lax of security since I have been a customer for years that I could be easily identified, same is so back in the country where it is remitted.That the case, then it should be the problem of Revdex.com and the place of remittance to correct the situation and file with the police since it is them who made the mistake
Sincerely,
*** ***
(The consumer indicated he/she ACCEPTED the response from the business.)
Dear *** ***,Western Union is writing in response to the complaint received from you through the Revdex.com portal.Please know that we are actively working on your case along with our Telephone Money Transfer Department; however, despite our best efforts, we have not been able to
reach a resolution yetYour case has been escalated to a management level to expedite the resolution as much as possibleWe will continue to follow up until a final resolution can be provided to you.Sincerely,The Western Union Executive Resolutions Team
Dear *** ** ***, This is in response to the complaint you filed with the Revdex.comWe sincerely apologize for the problems you have experienced.We have reviewed your concernOur Money Order department has confirmed that on June 4, a tracer request was received from you and
a photocopy of the cashed item was sent to youYou submitted a forgery claim and an investigation with the Bank of First Deposit (BOFD) initiated on August 26, The forgery claims usually take between 90-days, approximatelyOn December 2, Western Union sent a refund check to your physical addressOn March 2, the mailing room confirmed that the check could not be delivered as addressed. Our Money Order department contacted you on December 14, and an alternative address was requestedBecause the check has been outstanding for more than days, the Money Order team needed to recover the funds from the abandoned property division in AccountingThe full refund has been processed and should arrive the week of February 15-to the alternative address that you providedThe refund of fees was separately refunded and mailed through regular mailPlease allow 7-days for the mailing time.Quality service to our consumers is our primary concern at Western Union Our apologies for your overall experience and for the struggles you faced trying to obtain your refundPlease know that we monitor and evaluate operators to ensure quality customer service is provided to our customers We regret any inconvenience this matter may have caused. Sincerely, Executive Resolutions Group
Dear Ms***, This is in response to the complaint you filed with the Revdex.comWe sincerely apologize for the problems you have experienced.We have reviewed your concernsWe have found areas of opportunity in the handling of your requestProper feedback/coaching is being
provided to avoid similar issues from occurring.We contacted you by telephone on January 21, and you confirmed that the transaction history was no longer needed. Quality service to our consumers is our primary concern at Western Union My apologies for your overall experience and for the struggles you faced with this requestPlease know that we monitor and evaluate operators to ensure quality customer service is provided to our customers We regret any inconvenience this matter may have caused. Sincerely, Executive Resolutions Group
Initial Business Response /* (1000, 4, 2015/11/03) */
Dear Mr***,
This is in response to the complaint you filed with the Revdex.comWe sincerely apologize for the problems you have experienced
When your loyalty card (XXXXXXXXX) was merged with your web/new My WU account
(XXXXXXXXX), the loyalty account had points on itThis was automatically consolidated to your new My WU number (XXXXXXXXX) on October 28, Additionally, a free promotional code will be applied on your next transaction, and another points (also worth a free transaction) were added to your MY WU account (XXXXXXXXX), you can use however you preferYour points balance comes to points
To redeem your points you can visit www.mywu.com for the latest third party offers, phone time and WU fee discountsYou can also convenience burn your points in your Western Union profile, for fee discounts and phone time
To ensure that you are clear on your new My WU number, we have created a card with your name and My WU number printed on itThe card was sent directly to your physical address, with a personal note
Western Union apologizes that you found difficulty working with our Customer SupportWe regret any inconvenience this matter may have causedWhen a concern such as this is brought to our attention, we take it very seriously and move to correct it quicklyWe thank you for your feedback and want you to know that we will take the necessary steps to correct the issue
Sincerely,
Executive Resolutions Group
Initial Consumer Rebuttal /* (3000, 6, 2015/11/14) */
(The consumer indicated he/she DID NOT accept the response from the business.)
All the information are correct and currentI can be reached by email or postal mail
Complaint Response Date bumped because: Holiday
Final Business Response /* (4000, 8, 2015/11/27) */
Dear Mr***,
This is in response to the complaint you filed with the Revdex.comWe sincerely apologize for the problems you have experienced
When your loyalty card (XXXXXXXXX) was merged with your web/new My WU account (XXXXXXXXX), the loyalty account had points on itThis was automatically consolidated to your new My WU number (XXXXXXXXX) on October 28, Additionally, a free promotional code will be applied on your next transaction, and another points (also worth a free transaction) were added to your MY WU account (XXXXXXXXX), you can use however you preferYour points balance comes to points
To redeem your points you can visit www.mywu.com for the latest third party offers, phone time and WU fee discountsYou can also convenience burn your points in your Western Union profile, for fee discounts and phone time
To ensure that you are clear on your new My WU number, we have created a card with your name and My WU number printed on itThe card was sent directly to your physical address, with a personal note
Western Union apologizes that you found difficulty working with our Customer SupportWe regret any inconvenience this matter may have causedWhen a concern such as this is brought to our attention, we take it very seriously and move to correct it quicklyWe thank you for your feedback and want you to know that we will take the necessary steps to correct the issue
Sincerely,
Executive Resolutions Group
Dear *** ***,This is in response to the complaint you filed with the Revdex.comWe sincerely apologize for the problems you have experienced.We have reviewed your concernUnfortunately there are no records of any agent locations trying to pay the money transfer which would have
helped us better understand what kind of technical issues they were experiencingIf you have the names and addresses of those locations, we would appreciate it if you could send them to *** to further investigate with the region.As a courtesy, the refund of the fee has been reimbursed back to the senderThe sender will need to allow 7-days for the mailing time.We regret any inconvenience this matter may have caused.Sincerely,Executive Resolutions Group
Initial Business Response /* (1000, 4, 2015/10/27) */
Dear Ms***,
This is in response to the complaint you filed with the Revdex.comWe sincerely apologize for the problems you have experienced
We have reviewed the transaction that you sent on October 14,
There was an internal miscommunication causing the transaction to be canceled in errorThe refund initiated on October 15, was completed on October 17, due to technical difficulties
Western Union apologizes that you found difficulty working with our Customer SupportWe regret any inconvenience this matter may have causedWhen a concern such as this is brought to our attention, we take it very seriously and move to correct it quicklyWe thank you for your feedback and want you to know that we will take the necessary steps to correct the issue
Sincerely,
Executive Resolutions Group
Dear Ms***:We are responding to your November complaint to the Revdex.comIn your complaint you expressed concern regarding our procedures to replace your damaged Western Union money orderPlease allow us to address your concerns.The instructions that were previously provided
to you were accurateWe do ask that you complete the back of the money order document and enclose the $processing fee in order to refund and/or replace your money orderIf you are unable to complete the back of the money order due to the damages, we have emailed to you the Western Union Money Order Affidavit for your completionPlease include the damaged money order when you return the form to usWe must have original signed paperwork submitted to fulfill our obligation in order to have an authentic, legal record of the transactionThis is necessary due to government regulations including the Federal Privacy Act, Bank Secrecy Act, and other disclosure laws.We understand your frustration; however, there is a process when unfortunate circumstances occur such as lost, stolen, or damaged money order documentThe processing fee is used to cover the administrative costs and charges that are demanded of us by our banking and financial partnersThe whole process can take up to days from the day we receive your completed request in good order.Western Union prides itself on delivering a superior customer experienceIt is our goal to exceed the expectations of our customer every time they use one of our products or servicesWhenever an issue is brought to our attention, we take it very seriously and move to correct the issue quickly.Please accept our apology for any inconvenience this matter may have caused youIf you have any additional questions or concerns, please contact our Corporate Headquarters at ###-###-####, and provide the Western Union Reference # ***.You may also email us at ***
Initial Business Response /* (1000, 4, 2015/08/24) */
Dear *** ***,
Western Union is responding to your August 3, complaint to the Revdex.com
Western Union prides itself on delivering a superior customer experienceIt is our goal to exceed the expectations of our
customers every time they use one of our products or servicesWhenever an issue is brought to our attention, we take it very seriously and move to correct the issue quickly
We need to obtain information from you but have been unable to reach youTo determine how to proceed, we need to communicate with you to obtain additional informationPlease email me at ***@westernunion.com so that I may assist you with resolving your concern
Kind Regards,
*** ***
Dear *** ***,Western Union is responding to your complaint to the Revdex.com.Western Union prides itself on delivering a superior customer experienceIt is our goal to exceed the expectations of our customer every time they use one of our products or servicesWhenever an issue is
brought to our attention, we take it very seriously and move to correct the issue quickly.Our records indicate that you received your refund on January 4, 2017.To address your request for compensation:Your compensation amount was not specified and is also addressed in our Terms and Conditions by visiting https://www.westernunion.com/us/en/terms-conditions.html.All transactions: (i) which exceed certain amounts; (ii) to certain destinations; and (iii) that implicate certain regulatory issues or consumer protection issues are subject to Western Union’s terms and conditionsSpecifically, Western Union shall not be liable for damages whether caused by negligence on the part of its employees, suppliers or agents or otherwiseAdditionally, Western Union’s terms and conditions specifically state that unless you have obtained a higher liability limit by calling Western Union’s Customer Service Number and paying an additional fee, neither Western Union nor its agents shall be liable for any indirect, special, incidental, consequential, exemplary or punitive damages or the like.Western Union apologizes that you found difficulty working with our Customer SupportWe regret any inconvenience this matter may have causedWe thank you for your feedback and want you to know that we will take the necessary steps to correct the issue.Kind Regards,Executive Resolution Team