may I ask how long would take if I fax it to you thank you Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]
Complaint: [redacted] I am rejecting this response because: Thank you for your response however I must respectfully disagree with If you will review your records it will clearly show the many phone calls made by meYour records will also clearly indicate that I have spoken to your staff as well as supervisors or alike and during our telephone conversations, they all offered the same resolvement of waiting to days as you are offering nowThis back-and-forth conversation has been going on for several months now and is clearly a violation of your policyIf you can review your record it would also indicate that this is money that has been owed to me since In essence, you are using money that is not rightfully yours to gain interest throughout the years Sincerely, [redacted]
Dear [redacted] , Western Union is responding to your complaint to the Revdex.com.Our investigation and the results are that transaction shows as paid correctly.Our policy and procedures require that the recipient of a money transfer provide a government issued photo ID when collecting a money transferWe do instruct and expect our Agent partners to make reasonable efforts to ascertain the authenticity and validity of any such document at the time of a payoutIn addition to seeking ID, our Agents also ask recipients to provide: the name of the sender and designated receiver, the approximate amount of the transfer and the Money Transfer Control Number, all of which are details known only by the receiver of the money transferPlease bear in mind that Western Union does not base a claim on signatures and is not a decisive factorObvious errors and evident discrepancies will determine if the transfer was paid to the correct consumerIn our records we were able to obtain a copy of the ID and the signed receipt of the person who cashed your transfer, however this documentation is only available through a subpoena request.If you should desire additional documentation regarding the recipient (i.eunmasked, signed Receive Form and ID details) and the agent location, this request can only be honored with a validly issued and served subpoena according to consumer protection and privacy lawsWestern Union is willing to assist law enforcement with their investigation and will provide any relevant information regarding your case upon receipt of a subpoenaThe aforementioned request can be submitted by law enforcement via the following channels:Address: Western Union Financial Services, IncAttn: Custodian of Records [redacted] ***Email: [redacted] If you have any further questions please reach out to me directlyKind Regards,Executive Resolution Team
Dear [redacted] ***, Western Union is responding to your December 10, complaint to the Revdex.com Western Union prides itself on delivering a superior customer experienceIt is our goal to exceed the expectations of our customers every time they use one of our products or servicesWhenever an issue is brought to our attention, we take it very seriously and move to correct the issue quickly We need to obtain information from you but have been unable to reach youTo determine how to proceed, we need to communicate with you to obtain additional informationPlease email me at [email protected] so that I may assist you with resolving your concern Kind Regards, [redacted] ***
Initial Business Response / [redacted] (1000, 4, 2015/07/15) */ Dear [redacted] , Western Union is responding to your June 26, complaint to the Revdex.com Western Union prides itself on delivering a superior customer experienceIt is our goal to exceed the expectations of our customers every time they use one of our products or servicesWhenever an issue is brought to our attention, we take it very seriously and move to correct the issue quickly Please be advised that in order for us to proceed with a refund, we will require the completed Change of Address letter and copy of your valid government issued ID, that our Correspondence department requested of you, as you have informed us that you have a new addressOnce we receive the requested documents and they are verified, we will proceed with your refund Kind Regards, [redacted] Initial Consumer Rebuttal / [redacted] (3000, 6, 2015/07/20) */ (The consumer indicated he/she DID NOT accept the response from the business.) I would like Western Union to reissue the letter with instructions of how to send them my "change of address" documentation so I can follow up with them I am sure it is not as easy as walking into a store with a check stub Final Business Response / [redacted] (4000, 8, 2015/08/03) */ Dear [redacted] , Western Union is responding to your July 20, rebuttal to the Revdex.com As you have requested, we have sent to you under separate cover for privacy and security purposes a copy of the Change of Address instruction letter that was sent to you on June 19, Please follow the instructions as set forth in the letter so that we may assist you Kind Regards, [redacted] ***
Dear Mr [redacted] ,This is in response to the complaint you filed with the Revdex.com regarding a refund from a money transfer transaction.A refund was processed on October 5, 2016, and should have appeared in your bank account seven business days following its releaseAt this time, Western Union has not received notification that the transaction was rejected from your accountIf we need to further research this matter, please reach out to Western UnionSincerely,Western Union Executive Resolution Team
Dear Ms. [redacted] ,This is in response to the complaint you filed with the RevDex.com. We sincerely apologize for the problems you have experienced.We have reviewed your concern. The Money Order department confirmed that the refund check for $45.00 has been sent to the address you specified... on the forms. Please allow 7-10 days for the mailing time.Quality service to our consumers is our primary concern at Western Union. My apologies for your overall experience and for the struggles you faced interacting with our operators over the phone. As we are a global company, we have several customer service centers throughout the world where your call may be handled. Please know that we monitor and evaluate operators to ensure quality customer service is provided to our customers. We are in the process of reviewing all the call recordings and the proper coaching will be provided to the operators involved to ensure inquiries such as yours are handled correctly. We regret any inconvenience this matter may have caused. Sincerely, Executive Resolutions Group
Dear [redacted] , Western Union is responding to your complaint to the Revdex.comWestern Union prides itself on delivering a superior customer experienceIt is our goal to exceed the expectations of our customer every time they use one of our products or servicesWhenever an issue is brought to our attention, we take it very seriously and move to correct the issue quicklyWe need to obtain information from you but have been unable to reach youTo determine how to proceed, we need to communicate with you to obtain additional informationPlease email me at [redacted] so that I may assist you with resolving your concernBest Regards,Lisa D B***Executive Resolutions TeamExecutive Resolutions Specialist [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]
Dear Mr***,This is in response to the complaint you filed with the Revdex.com regarding a refund on a money transaction.You requested to send a money transfer using Western Union’s online servicesWestern Union works hard to provide money transfer services that meet the needs of the public while complying with government requirements and protecting consumers against fraudConsumers may be required to undergo a validation process or may be asked to submit additional documentation to use the Western Union money transfer servicesIn your situation, Western Union required a copy of a valid ID document or a letter of explanation as to why identification could not be provided.Your funds have been “on hold” until Western Union received such documentationWestern Union has agreed to release your funds; however, if you decide to use Western Union in the future, valid identification will be required to complete a money transferA credit to your account will appear in three to five business days.Western Union apologizes for any confusion this matter may have caused.Sincerely, Western Union Executive Resolution Team
Dear [redacted] , Western Union is responding to your complaint to the Revdex.com Western Union prides itself on delivering a superior customer experienceIt is our goal to exceed the expectations of our customer every time they use one of our products or services Whenever an issue is brought to our attention, we take it very seriously and move to correct the issue quickly Your transaction was declined due to failure to meet our validation requirements in compliance with our Anti-Money Laundering compliance program or similar legal requirementsWestern Union works hard to provide money transfer services that meet the needs of the public while complying with government requirements and protecting consumers against fraud In order to comply with government constraints and protect consumers against fraud, transfers may be blocked or limited A previous transaction successfully sent does not guarantee that a future money transfer will be validated since each transfer is verified separately We sincerely apologize for any inconvenience you have experienced with retrieving the specified Western Union transaction and in using our servicesIt is our hope that you will not base your opinion of us on this incident, but that you will give us another opportunity to provide you with the high quality service that has made Western Union a global leader in the money transfer industry Kind Regards, [redacted] ***
Initial Business Response / [redacted] (1000, 4, 2015/12/18) */ Dear [redacted] ***, Western Union is responding to your December 3, complaint to the Revdex.com Western Union prides itself on delivering a superior customer experienceIt is our goal to exceed the expectations of our customers every time they use one of our products or servicesWhenever an issue is brought to our attention, we take it very seriously and move to correct the issue quickly We have sent you a copy of the cashed Money Order under separate cover for security and privacy purposesOur records indicate that it was cashed by your intended recipientYou will now need to address this issue with [redacted] To address your request for fees compensation: Your compensation amount was not specified and is also addressed in our Terms and Conditions by visiting https://www.westernunion.com/us/en/terms-conditions.html All transactions: (i) which exceed certain amounts; (ii) to certain destinations; and (iii) that implicate certain regulatory issues or consumer protection issues are subject to Western Union's terms and conditionsSpecifically, Western Union shall not be liable for damages whether caused by negligence on the part of its employees, suppliers or agents or otherwiseAdditionally, Western Union's terms and conditions specifically state that unless you have obtained a higher liability limit by calling Western Union's Customer Service Number and paying an additional fee, neither Western Union nor its agents shall be liable for any indirect, special, incidental, consequential, exemplary or punitive damages or the like Western Union values your business and sincerely regrets the inconvenience you experienced Kind Regards, [redacted] ***
Initial Business Response / [redacted] (1000, 5, 2015/12/28) */ Dear Mr [redacted] , This is in response to the complaint you filed with the Revdex.comWe sincerely apologize for the problems you have experienced We have reviewed the transactions that were sent on December 4, Western Union Money Transfer service is designed for people to send money to people they know and should not be used to send money to unknown partiesWestern Union does not offer any type of purchase protection or escrow service and is not responsible for the non-receipt or quality of goods or services that are paid for using the Western Union Money Transfer service As part of the review process, we determined that the case was not handled properly by our Customer Service Representative and for this reason we have fully refunded the transactions back to youThe Money Transfer Control Numbers (MTCN) have been sent to you separately via e-mail We suggest that you contact your local law enforcement and file a reportAs a matter of practice, Western Union works closely with law enforcement agencies when official investigations are underway, and we will be happy to do so in this case as wellYour fraud file report number is XXXXXXX, please provide this to your local law enforcement agency We regret any inconvenience this matter has caused Sincerely, Executive Resolutions Group Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/12/29) */ (The consumer indicated he/she ACCEPTED the response from the business.) Full refund grantedThank you, Revdex.com
Dear [redacted] ***, This is in response to the complaint you filed with the Revdex.comWe sincerely apologize for the problems you have experienced According to our records, Western Union did not receive your documentation until October 13, A refund check [redacted] has been mailed to your address on file on October 16, via Postal Mail At Western Union we take pride in ensuring our customer’s satisfactionWe deeply value your relationship with Western Union and are committed to providing you with the highest level of service We regret any inconvenience this matter may have caused Sincerely, Executive Resolutions Group
Dear *** ***,Western Union is responding to your complaint to the Revdex.com.Western Union prides itself on delivering a superior customer experienceIt is our goal to exceed the expectations of our customers every time they use one of our products or servicesWhenever an
issue is brought to our attention, we take it very seriously and move to correct the issue quickly.Our records indicate that you received your refund on February 4, once we received the change of address verification from you.We sincerely apologize for any inconvenience you have experienced with retrieving the specified Western Union transaction and in using our servicesIt is our hope that you will not base your opinion of us on this incident, but that you will give us another opportunity to provide you with the high quality service that has made Western Union a global leader in the money transfer industry. Kind Regards,*** ***
Dear Ms***,Dear Ms***,This is in response to the complaint you filed with the Revdex.com regarding a money order refund for the value of the money order, the money order fee and a bank fee.Western Union prides itself on delivering a superior customer experienceIt is our goal to
exceed the expectations of our customer every time they use one of our products or servicesWhenever an issue is brought to our attention, we take it very seriously and move to correct the issue quickly.The money order was presented to Western Union and paid on February 8, The same money order was presented again on February 23, and it was returned as unpaidA letter discussing this matter has been mailed to you along with a copy of the cashed money orderWe recommend that you notify the bank of this situation and ask them to look into this using a copy of this letter to assist them in their investigation.We sincerely apologize for any inconvenience you have experienced.Sincerely,Western Union Executive Resolutions Team
Dear *** ***, Western Union is writing in response to the complaint received from you through the Revdex.com portal Western Union has investigated this matterOur records indicate that Western Union attempted to refund the transaction; however, the refund was not
completed, hence you were not able to collect the fundsWe have identified some areas of opportunity on the handling of your case and these concerns have been escalated to the corresponding department to correct the issue. In addition, our *** team attempted to contact you on various occasions; however, they were not able to reach youThey confirmed that they contacted the Sending Agent and spoke with one of their front line associates, ***, who requested a refund to the Agency since you were constantly visiting the store to inquire about the refund*** indicated that she would make sure to let you know that the money is ready for pick up at their store Please visit the agent location where the transaction was initiated to collect your refundIn case you are not able to collect the money, please let us know so we can further follow up. We regret any inconvenience this matter may have caused. It is our hope that you will not base your opinion of us on this incident, but you will provide us with the opportunity in the future to serve you in the manner which has made Western Union a global leader in the money transfer industry. Western Union considered this case closedIf you should have any additional questions or concerns, please contact our Corporate Headquarters at ***, and provide the Western Union Reference # ***You may also email us at *** Sincerely,The Western Union Executive Resolutions Team
Dear Mrs***,Western Union is writing in response to the complaint received from you through the Revdex.com portal.Please be aware that we tried to contact you on several occasions and we have not received any responseWe have confirmed with the Money Order Department that you have
not sent the refund request form; however, the Money Order was cashed on 3/23/17.If you have not sent the refund request form, please proceed to fill out the form we sent you on a separate email and send it to us to ensure it is received and we will forward it to the Money Order Department for review.We regret any inconvenience this matter may have causedIt is our hope that you will not base your opinion of us on this incident, but you will provide us with the opportunity in the future to serve you in the manner which has made Western Union a global leader in the money transfer industryBest regards,The Western Union Executive Resolutions Team
Complaint: ***
I am rejecting this response because: They were to respond back by this morning, Friday May 20, 2016, I have not heard from themThis is the reason why I filed the complaint, because they say they will call back and they never do
Sincerely,
*** ***
Complaint: ***
I am rejecting this response because: it has been yrs of investigationsI am not confident in Western Unions abilities to resolve this matter
Sincerely,
*** ***
may I ask how long would take if I fax it to you thank you Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]
Complaint: [redacted] I am rejecting this response because: Thank you for your response however I must respectfully disagree with If you will review your records it will clearly show the many phone calls made by meYour records will also clearly indicate that I have spoken to your staff as well as supervisors or alike and during our telephone conversations, they all offered the same resolvement of waiting to days as you are offering nowThis back-and-forth conversation has been going on for several months now and is clearly a violation of your policyIf you can review your record it would also indicate that this is money that has been owed to me since In essence, you are using money that is not rightfully yours to gain interest throughout the years Sincerely, [redacted]
Dear [redacted] , Western Union is responding to your complaint to the Revdex.com.Our investigation and the results are that transaction shows as paid correctly.Our policy and procedures require that the recipient of a money transfer provide a government issued photo ID when collecting a money transferWe do instruct and expect our Agent partners to make reasonable efforts to ascertain the authenticity and validity of any such document at the time of a payoutIn addition to seeking ID, our Agents also ask recipients to provide: the name of the sender and designated receiver, the approximate amount of the transfer and the Money Transfer Control Number, all of which are details known only by the receiver of the money transferPlease bear in mind that Western Union does not base a claim on signatures and is not a decisive factorObvious errors and evident discrepancies will determine if the transfer was paid to the correct consumerIn our records we were able to obtain a copy of the ID and the signed receipt of the person who cashed your transfer, however this documentation is only available through a subpoena request.If you should desire additional documentation regarding the recipient (i.eunmasked, signed Receive Form and ID details) and the agent location, this request can only be honored with a validly issued and served subpoena according to consumer protection and privacy lawsWestern Union is willing to assist law enforcement with their investigation and will provide any relevant information regarding your case upon receipt of a subpoenaThe aforementioned request can be submitted by law enforcement via the following channels:Address: Western Union Financial Services, IncAttn: Custodian of Records [redacted] ***Email: [redacted] If you have any further questions please reach out to me directlyKind Regards,Executive Resolution Team
Dear [redacted] ***, Western Union is responding to your December 10, complaint to the Revdex.com Western Union prides itself on delivering a superior customer experienceIt is our goal to exceed the expectations of our customers every time they use one of our products or servicesWhenever an issue is brought to our attention, we take it very seriously and move to correct the issue quickly We need to obtain information from you but have been unable to reach youTo determine how to proceed, we need to communicate with you to obtain additional informationPlease email me at [email protected] so that I may assist you with resolving your concern Kind Regards, [redacted] ***
Initial Business Response / [redacted] (1000, 4, 2015/07/15) */ Dear [redacted] , Western Union is responding to your June 26, complaint to the Revdex.com Western Union prides itself on delivering a superior customer experienceIt is our goal to exceed the expectations of our customers every time they use one of our products or servicesWhenever an issue is brought to our attention, we take it very seriously and move to correct the issue quickly Please be advised that in order for us to proceed with a refund, we will require the completed Change of Address letter and copy of your valid government issued ID, that our Correspondence department requested of you, as you have informed us that you have a new addressOnce we receive the requested documents and they are verified, we will proceed with your refund Kind Regards, [redacted] Initial Consumer Rebuttal / [redacted] (3000, 6, 2015/07/20) */ (The consumer indicated he/she DID NOT accept the response from the business.) I would like Western Union to reissue the letter with instructions of how to send them my "change of address" documentation so I can follow up with them I am sure it is not as easy as walking into a store with a check stub Final Business Response / [redacted] (4000, 8, 2015/08/03) */ Dear [redacted] , Western Union is responding to your July 20, rebuttal to the Revdex.com As you have requested, we have sent to you under separate cover for privacy and security purposes a copy of the Change of Address instruction letter that was sent to you on June 19, Please follow the instructions as set forth in the letter so that we may assist you Kind Regards, [redacted] ***
Dear Mr [redacted] ,This is in response to the complaint you filed with the Revdex.com regarding a refund from a money transfer transaction.A refund was processed on October 5, 2016, and should have appeared in your bank account seven business days following its releaseAt this time, Western Union has not received notification that the transaction was rejected from your accountIf we need to further research this matter, please reach out to Western UnionSincerely,Western Union Executive Resolution Team
Dear Ms. [redacted] ,This is in response to the complaint you filed with the RevDex.com. We sincerely apologize for the problems you have experienced.We have reviewed your concern. The Money Order department confirmed that the refund check for $45.00 has been sent to the address you specified... on the forms. Please allow 7-10 days for the mailing time.Quality service to our consumers is our primary concern at Western Union. My apologies for your overall experience and for the struggles you faced interacting with our operators over the phone. As we are a global company, we have several customer service centers throughout the world where your call may be handled. Please know that we monitor and evaluate operators to ensure quality customer service is provided to our customers. We are in the process of reviewing all the call recordings and the proper coaching will be provided to the operators involved to ensure inquiries such as yours are handled correctly. We regret any inconvenience this matter may have caused. Sincerely, Executive Resolutions Group
Dear [redacted] , Western Union is responding to your complaint to the Revdex.comWestern Union prides itself on delivering a superior customer experienceIt is our goal to exceed the expectations of our customer every time they use one of our products or servicesWhenever an issue is brought to our attention, we take it very seriously and move to correct the issue quicklyWe need to obtain information from you but have been unable to reach youTo determine how to proceed, we need to communicate with you to obtain additional informationPlease email me at [redacted] so that I may assist you with resolving your concernBest Regards,Lisa D B***Executive Resolutions TeamExecutive Resolutions Specialist [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]
Dear Mr***,This is in response to the complaint you filed with the Revdex.com regarding a refund on a money transaction.You requested to send a money transfer using Western Union’s online servicesWestern Union works hard to provide money transfer services that meet the needs of the public while complying with government requirements and protecting consumers against fraudConsumers may be required to undergo a validation process or may be asked to submit additional documentation to use the Western Union money transfer servicesIn your situation, Western Union required a copy of a valid ID document or a letter of explanation as to why identification could not be provided.Your funds have been “on hold” until Western Union received such documentationWestern Union has agreed to release your funds; however, if you decide to use Western Union in the future, valid identification will be required to complete a money transferA credit to your account will appear in three to five business days.Western Union apologizes for any confusion this matter may have caused.Sincerely, Western Union Executive Resolution Team
Dear [redacted] , Western Union is responding to your complaint to the Revdex.com Western Union prides itself on delivering a superior customer experienceIt is our goal to exceed the expectations of our customer every time they use one of our products or services Whenever an issue is brought to our attention, we take it very seriously and move to correct the issue quickly Your transaction was declined due to failure to meet our validation requirements in compliance with our Anti-Money Laundering compliance program or similar legal requirementsWestern Union works hard to provide money transfer services that meet the needs of the public while complying with government requirements and protecting consumers against fraud In order to comply with government constraints and protect consumers against fraud, transfers may be blocked or limited A previous transaction successfully sent does not guarantee that a future money transfer will be validated since each transfer is verified separately We sincerely apologize for any inconvenience you have experienced with retrieving the specified Western Union transaction and in using our servicesIt is our hope that you will not base your opinion of us on this incident, but that you will give us another opportunity to provide you with the high quality service that has made Western Union a global leader in the money transfer industry Kind Regards, [redacted] ***
Initial Business Response / [redacted] (1000, 4, 2015/12/18) */ Dear [redacted] ***, Western Union is responding to your December 3, complaint to the Revdex.com Western Union prides itself on delivering a superior customer experienceIt is our goal to exceed the expectations of our customers every time they use one of our products or servicesWhenever an issue is brought to our attention, we take it very seriously and move to correct the issue quickly We have sent you a copy of the cashed Money Order under separate cover for security and privacy purposesOur records indicate that it was cashed by your intended recipientYou will now need to address this issue with [redacted] To address your request for fees compensation: Your compensation amount was not specified and is also addressed in our Terms and Conditions by visiting https://www.westernunion.com/us/en/terms-conditions.html All transactions: (i) which exceed certain amounts; (ii) to certain destinations; and (iii) that implicate certain regulatory issues or consumer protection issues are subject to Western Union's terms and conditionsSpecifically, Western Union shall not be liable for damages whether caused by negligence on the part of its employees, suppliers or agents or otherwiseAdditionally, Western Union's terms and conditions specifically state that unless you have obtained a higher liability limit by calling Western Union's Customer Service Number and paying an additional fee, neither Western Union nor its agents shall be liable for any indirect, special, incidental, consequential, exemplary or punitive damages or the like Western Union values your business and sincerely regrets the inconvenience you experienced Kind Regards, [redacted] ***
Initial Business Response / [redacted] (1000, 5, 2015/12/28) */ Dear Mr [redacted] , This is in response to the complaint you filed with the Revdex.comWe sincerely apologize for the problems you have experienced We have reviewed the transactions that were sent on December 4, Western Union Money Transfer service is designed for people to send money to people they know and should not be used to send money to unknown partiesWestern Union does not offer any type of purchase protection or escrow service and is not responsible for the non-receipt or quality of goods or services that are paid for using the Western Union Money Transfer service As part of the review process, we determined that the case was not handled properly by our Customer Service Representative and for this reason we have fully refunded the transactions back to youThe Money Transfer Control Numbers (MTCN) have been sent to you separately via e-mail We suggest that you contact your local law enforcement and file a reportAs a matter of practice, Western Union works closely with law enforcement agencies when official investigations are underway, and we will be happy to do so in this case as wellYour fraud file report number is XXXXXXX, please provide this to your local law enforcement agency We regret any inconvenience this matter has caused Sincerely, Executive Resolutions Group Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/12/29) */ (The consumer indicated he/she ACCEPTED the response from the business.) Full refund grantedThank you, Revdex.com
Dear [redacted] ***, This is in response to the complaint you filed with the Revdex.comWe sincerely apologize for the problems you have experienced According to our records, Western Union did not receive your documentation until October 13, A refund check [redacted] has been mailed to your address on file on October 16, via Postal Mail At Western Union we take pride in ensuring our customer’s satisfactionWe deeply value your relationship with Western Union and are committed to providing you with the highest level of service We regret any inconvenience this matter may have caused Sincerely, Executive Resolutions Group
Dear *** ***,Western Union is responding to your complaint to the Revdex.com.Western Union prides itself on delivering a superior customer experienceIt is our goal to exceed the expectations of our customers every time they use one of our products or servicesWhenever an
issue is brought to our attention, we take it very seriously and move to correct the issue quickly.Our records indicate that you received your refund on February 4, once we received the change of address verification from you.We sincerely apologize for any inconvenience you have experienced with retrieving the specified Western Union transaction and in using our servicesIt is our hope that you will not base your opinion of us on this incident, but that you will give us another opportunity to provide you with the high quality service that has made Western Union a global leader in the money transfer industry. Kind Regards,*** ***
Dear Ms***,Dear Ms***,This is in response to the complaint you filed with the Revdex.com regarding a money order refund for the value of the money order, the money order fee and a bank fee.Western Union prides itself on delivering a superior customer experienceIt is our goal to
exceed the expectations of our customer every time they use one of our products or servicesWhenever an issue is brought to our attention, we take it very seriously and move to correct the issue quickly.The money order was presented to Western Union and paid on February 8, The same money order was presented again on February 23, and it was returned as unpaidA letter discussing this matter has been mailed to you along with a copy of the cashed money orderWe recommend that you notify the bank of this situation and ask them to look into this using a copy of this letter to assist them in their investigation.We sincerely apologize for any inconvenience you have experienced.Sincerely,Western Union Executive Resolutions Team
Dear *** ***, Western Union is writing in response to the complaint received from you through the Revdex.com portal Western Union has investigated this matterOur records indicate that Western Union attempted to refund the transaction; however, the refund was not
completed, hence you were not able to collect the fundsWe have identified some areas of opportunity on the handling of your case and these concerns have been escalated to the corresponding department to correct the issue. In addition, our *** team attempted to contact you on various occasions; however, they were not able to reach youThey confirmed that they contacted the Sending Agent and spoke with one of their front line associates, ***, who requested a refund to the Agency since you were constantly visiting the store to inquire about the refund*** indicated that she would make sure to let you know that the money is ready for pick up at their store Please visit the agent location where the transaction was initiated to collect your refundIn case you are not able to collect the money, please let us know so we can further follow up. We regret any inconvenience this matter may have caused. It is our hope that you will not base your opinion of us on this incident, but you will provide us with the opportunity in the future to serve you in the manner which has made Western Union a global leader in the money transfer industry. Western Union considered this case closedIf you should have any additional questions or concerns, please contact our Corporate Headquarters at ***, and provide the Western Union Reference # ***You may also email us at *** Sincerely,The Western Union Executive Resolutions Team
Dear Mrs***,Western Union is writing in response to the complaint received from you through the Revdex.com portal.Please be aware that we tried to contact you on several occasions and we have not received any responseWe have confirmed with the Money Order Department that you have
not sent the refund request form; however, the Money Order was cashed on 3/23/17.If you have not sent the refund request form, please proceed to fill out the form we sent you on a separate email and send it to us to ensure it is received and we will forward it to the Money Order Department for review.We regret any inconvenience this matter may have causedIt is our hope that you will not base your opinion of us on this incident, but you will provide us with the opportunity in the future to serve you in the manner which has made Western Union a global leader in the money transfer industryBest regards,The Western Union Executive Resolutions Team
Complaint: ***
I am rejecting this response because: They were to respond back by this morning, Friday May 20, 2016, I have not heard from themThis is the reason why I filed the complaint, because they say they will call back and they never do
Sincerely,
*** ***
Complaint: ***
I am rejecting this response because: it has been yrs of investigationsI am not confident in Western Unions abilities to resolve this matter
Sincerely,
*** ***