Initial Business Response /* (1000, 4, 2015/09/29) */
Dear *** ***,
Western Union is responding to your September 21, complaint to the Revdex.com
Your transaction was declined due to failure to meet our validation requirements in compliance with our Anti-Money Laundering
compliance program or similar legal requirementsWestern Union works hard to provide money transfer services that meet the needs of the public while complying with government requirements and protecting consumers against fraudIn order to comply with government constraints and protect consumers against fraud, transfers may be blocked or limitedA previous transaction successfully sent does not guarantee that a future money transfer will be validated since each transfer is verified separately
Our records indicate a refund was processed back to your card on September 17, please allow to business days for bank processing
Your compensation amount was not specified and is also addressed in our Terms and Conditions by visiting https://www.westernunion.com/us/en/terms-conditions.html
All transactions: (i) which exceed certain amounts; (ii) to certain destinations; and (iii) that implicate certain regulatory issues or consumer protection issues are subject to Western Union's terms and conditionsSpecifically, Western Union shall not be liable for damages whether caused by negligence on the part of its employees, suppliers or agents or otherwiseAdditionally, Western Union's terms and conditions specifically state that unless you have obtained a higher liability limit by calling Western Union's Customer Service Number and paying an additional fee, neither Western Union nor its agents shall be liable for any indirect, special, incidental, consequential, exemplary or punitive damages or the like
Kind Regards,
*** ***
Initial Business Response /* (1000, 4, 2015/06/01) */
Dear *** ***,
Western Union is writing in response to the complaint you filed with the Revdex.com
Western Union prides itself on delivering a superior customer experienceIt is our goal to exceed the
expectations of our customers every time they use one of our products or servicesWhenever an issue is brought to our attention, we take it very seriously and move to correct the issue quickly
Our records indicate that Western Union received the completed documents required to fulfill a Money Order refund request on April 17, Western Union issued a refund check to you on May 7, and it was successfully cashed on May 19,
Per our phone conversation on June 1, you have confirmed the above information, and have received your refund
We sincerely apologize for any inconvenience you have experienced with retrieving the specified Western Union transaction and in using our servicesIt is our hope that you will not base your opinion of us on this incident, but that you will give us another opportunity to provide you with the high quality service that has made Western Union a global leader in the money transfer industry
Kind regards,
*** ***
Dear *** ***,The item that paid #*** was lost/stolen blankTherefore a forgery claim cannot be initiatedYou should immediately advise local law authorities on this, as this should be considered as a theft case, and a copy can be provided to law enforcementThe Bank of First Deposit is: ** *** *** **.The item #*** was successfully refunded to you, the signature on the refund check matches the one we have on the request formKind Regards,*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***. Western Union claim that have initiated the process however, it is not yet credited to my bank accountI want to keep follow up with them for next days.If I receive a satisfactory response then will close the complaint, otherwise would like to take this complaint further.
Sincerely,
*** ***
Dear *** ***,Western Union is responding to your complaint to the Revdex.com.Western Union prides itself on delivering a superior customer experienceIt is our goal to exceed the expectations of our customers every time they use one of our products or servicesWhenever an issue is brought to our attention, we take it very seriously and move to correct the issue quickly.Our records indicate that you have successfully collected your refund in the amount of $at a retail location in Canada.We sincerely apologize for any inconvenience you have experienced with retrieving the specified Western Union transaction and in using our servicesIt is our hope that you will not base your opinion of us on this incident, but that you will give us another opportunity to provide you with the high quality service that has made Western Union a global leader in the money transfer industry. Kind Regards,*** ***
Dear *** ** ***,Western Union is writing in response to your rebuttal with the Revdex.com dated 11/21/In your rebuttal, you indicate that you wanted someone from the corporate office to call you.A representative from Western Union’s corporate office called you on 11/22/and provided instructions on how law enforcement can obtain documentation pertaining to the receiver of this transaction.Our records indicate that you also complained about the representatives that had previously assisted youWe apologize for your overall experience and for the struggles you faced interacting with our operators over the phonePlease know that we monitor and evaluate operators to ensure quality customer service is provided to our customersWe have reviewed your calls and determined that there is room for improvement with several operators and the way your calls were handled.Due to this inconvenience, Western Union would like to provide you with a promotional code to use when sending a future money transfer transactionThis code will cover your fees on your next Western Union money transferWe have sent the code to your email address for your personal use.Western Union considers this case closedIf you have any additional questions or concerns regarding this complaint or resolution, please contact our Corporate Headquarters at 720-332-1000, and provide the Western Union Reference #: *** You may also email us at [email protected],The Executive Resolutions Team
Dear Ms***, This is in response to the complaint you filed with the Revdex.comWe sincerely apologize for the problems you have experiencedWe have reviewed your concernThe Money Order department confirmed that your forgery claim was submitted to the *** ** *** ***
(***) on December 1st,2016. The forms that you submitted provide clear time-frames regarding how long it may take for the request to be processed (around days)In addition, the Western Union Forgery Department has no power to influence the investigation process once the claim is submitted to the ***The length of time that it takes for the *** to resolve each case varies by institution. Our records indicate that our Forgery Department contacted The *** ** *** *** on May 5th and they advised that the claim was still under investigation. Western Union does not guarantee that the payment will be recovered from the ***Western Union will be acting on your behalf to collect the funds from the ***The Forgery Department will keep you posted and copied on all correspondence received back from the bank We regret any inconvenience this matter may have caused Sincerely, Executive Resolutions Group
Dear *** ***This is in response to the complaint you filed with the Revdex.comWe sincerely apologize for the problems you have experienced.Unfortunately, because Western Union's contract is with the sender of this transaction, we are unable to provide specific information regarding
the transaction mentioned in your complaint; however, please be aware that we contacted the sender on September 26, 2016, and addressed all of her concerns.Quality service to our consumers is our primary concern at Western UnionOur apologies for your overall experience and for the struggles you faced while using our servicesIt is our hope that you will not base your opinion of us on this incident, but you will provide us with the opportunity in the future to serve you in the manner which has made Western Union a global leader in the money transfer industry.Sincerely,Executive Resolutions DepartmentWestern Union
Initial Business Response /* (1000, 4, 2015/06/18) */
Dear *** ***,
Western Union is responding to your June 2, complaint to the Revdex.com
In your complaint you expressed concern regarding the fees and refund policies for Money OrdersWe must refer you to the
Terms and Conditions information listed on the back of the Money Order regarding fees, and processing timeframes, for your future reference
Our records indicate that Western Union received the documents required to fulfill a Money Order refund request on June 16, We processed your request on June 17, and a check was sent to you via *** overnight service, the tracking number and refund details have been provided to you under separate cover for privacy and security purposes
We sincerely apologize for any inconvenience you have experienced with retrieving the specified Western Union transaction and in using our servicesIt is our hope that you will not base your opinion of us on this incident, but that you will give us another opportunity to provide you with the high quality service that has made Western Union a global leader in the money transfer industry
Kind Regards,
*** ***
Initial Consumer Rebuttal /* (2000, 6, 2015/06/26) */
Western Union provided me a 100% refund as I wished so everything is settled
Complaint: ***
I am rejecting this response because: I understand that the delay was not caused by WU I also understand you do have an understanding with *** (as your customer service told me and you also provided in your prior response) that within five days funds should deposited to recipient account I need you to work with that overseas bank and provide me specifics why it took them days? Are they not in violation of their contract with WU? Please connect me with WU legal department, if possible
Sincerely,
*** ***
Dear *** ***,Western Union is responding to your complaint to the Revdex.com.Western Union prides itself on delivering a superior customer experienceIt is our goal to exceed the expectations of our customer every time they use one of our products or servicesWhenever an issue is
brought to our attention, we take it very seriously and move to correct the issue quickly.Western Union is subject to Federal regulations designed to protect the confidentiality of Money Transfers wired through our SystemWe, therefore, cannot reveal any information about Money Transfers to anyone but the senderThe only way to make an exception to this rule is for the sender to authorize us to divulge information through a Third Party Release.To address your difficulty with our website, there could be any number of reasons for a password reset, if you wish for us to investigate we will need for you to send a screenshot of the message you are receiving.We sincerely apologize for any inconvenience you have experienced with retrieving the specified Western Union transaction and in using our servicesIt is our hope that you will not base your opinion of us on this incident, but that you will give us another opportunity to provide you with the high quality service that has made Western Union a global leader in the money transfer industry.Kind Regards,Executive Escalation Team
Initial Business Response /* (1000, 4, 2015/11/25) */
Dear Mr***,
This is in response to the complaint you filed with the Revdex.comWe sincerely apologize for the problems you have experienced
We have reviewed your request with the Money Order departmentThe Money Order
team confirmed that on November 13, you were advised via telephone to provide additional details in order to proceed with the refund
Based on all the information available, the Money Order group has been able to confirm that you are the rightful owner of the checksThe refund checks will be sent to your physical address on November 26, The processing fees have been waivedPlease allow 7-days for the mailing time
We regret any inconvenience this matter has caused
Sincerely,
Executive Resolutions Group
Initial Business Response /* *** ** *** */
Dear *** ***,
Western Union is responding to your June 18, complaint to the Revdex.com
Western Union is subject to Federal regulations designed to protect the confidentiality of Money Transfers wired through our System
We, therefore, cannot reveal any information about Money Transfers to anyone but the senderWe have included a copy of our Third Party Release sent to you under separate cover for privacy and security purposesThe sender will need to complete the document, including notarization and return it to ***@westernunion.com in order for us to release information to youWe apologize for the inconvenience, however we must remain compliant with Federal regulation
Kind Regards,
*** ***
Initial Consumer Rebuttal /* *** ** *** */
From: ***@charter.net (mailto:***@charter.net)
Sent: Thursday, July 02, XXXX X:XX PM
To: 'Revdex.com'
Subject: (SPAM) Re: Revdex.com Complaint Case# (Ref#XX-XXXX-XXXXXXXX-X-XXXX)
Importance: Low
Our bank took care of it western union did not want to pay us back even though it came from them they said it was not there responsibility
Dear Ms***, This is in response to the rebuttal to a complaint you filed with the Revdex.com. Our records indicate that our Forgery Department contacted The *** ** *** *** on May 5th and again on May 15th, and they advised us that the claim was still under investigation, and they couldn’t provide the estimated resolution dateUnfortunately Western Union is not allowed to provide you with the name of the branch that cashed the money orders in question; however, if you contact your local law enforcement they may help you obtain this information from Wells Fargo through a Subpoena request Furthermore, keep in mind that the Western Union Forgery Department cannot influence or expedite the investigation of the ***; thus, they will only keep you posted and copied on the correspondence received back from the bankWe regret any inconvenience this matter may have causedSincerely, Executive Resolutions Group
Initial Business Response /* (1000, 4, 2015/06/04) */
Dear *** ***,
Western Union is writing in response to the correspondence we received from you dated June 2, through the Revdex.com
Your transactions are declined due to failure to meet our validation requirements
in compliance with our Anti-Money Laundering compliance program or similar legal requirementsWestern Union works hard to provide money transfer services that meet the needs of the public while complying with government requirements and protecting consumers against fraudIn order to comply with government constraints and protect consumers against fraud, transfers may be blocked or limitedA previous transaction successfully sent does not guarantee that a future money transfer will be validated since each transfer is verified separately
Western Union continually monitors the use of its systems to understand its customers' usageWe apologize for any disruption in your ability to conduct money transfers and any inconvenience this may have caused
We have received your communication and require additional information in order process your requestIn order for us to review your information please complete the Consumer Questionnaire Form which has been sent to you under separate cover for privacy and security purposes, please complete each section or it could delay your reviewThen attach any additional documents, and return the completed Questionnaire to ***@westernunion.comWe recommend sending the Questionnaire, and requested documents via secure electronic communicationUpon receipt of the completed Questionnaire and documents, we will review your information along with your transaction historyThe review process takes between 10-business daysUpon completion of the review, we will inform you of our conclusion
Kind Regards,
*** ***
Dear Ms***, We are writing in response to your complaint to the Revdex.com We have investigated this matterOur records indicate that the Bank of First Deposit (BOFD), where the altered money order was cashed, has accepted your disputeWestern Union has issued a
refund for the amount in question to the address on file, which is the same address confirmed by you on November 29, Please note that forgery investigations are performed by the Bank of First Deposit solely and they normally take 90-days to complete; however, there are instances where the BOFD may take longer Quality service to our consumers is our primary concern at Western Union. Our apologies for your overall experience and for the struggles you faced while using our servicesIt is our hope that you will not base your opinion of us on this incident, but you will provide us with the opportunity in the future to serve you in the manner which has made Western Union a global leader in the money transfer industry Sincerely, The Western Union Executive Resolutions Team Tell us why here
Initial Business Response /* (1000, 4, 2015/08/21) */
Dear *** ***,
This is in response to the complaint you filed with the Revdex.comWe sincerely apologize for the problems you have experienced
We have reviewed your caseWe have verified with the Money Order department
that they did not process any refund, therefore, the request was canceled as requestedWe have refunded the $fee and mailed it to your home addressPlease allow 7-days for the mailing time
We regret any inconvenience this matter has caused
Sincerely,
Executive Resolutions Group
Dear *** ***, This is in response to the complaint you filed with the Revdex.comWe sincerely apologize for the problems you have experienced We have reviewed your concern. As a financial institution, Western Union is required to comply with industry legal and
regulatory standards. Western Union closely monitors its systems and transactions and works hard to provide money transfer services that meet the needs of the public while complying with certain regulations that could be internal and/or externalIn order to comply with those regulations, transfers may be placed on hold, returned back or limited to the customersAs a financial institution, we have a responsibility to preserve a safe and secure money transfer service Our records show that after your information was reviewed, you were able to successfully collect your funds We regret any inconvenience this matter may have caused Sincerely, Executive Resolutions Group
Dear *** ***, Western Union is responding to your complaint to the Revdex.com. Western Union prides itself on delivering a superior customer experienceIt is our goal to exceed the expectations of our customer every time they use one of our products or servicesWhenever
an issue is brought to our attention, we take it very seriously and move to correct the issue quickly. Our records indicate that we received your request for a copyof the Money Order on September 13, 2017.The processing fee was waived and a copy was mailed to you on September 21, Because the Money Order was cashed on June 7, 2017,a refund is not possible. We sincerely apologize for any inconvenience you have experienced with retrieving the specified Western Union transaction and in using our servicesIt is our hope that you will not base your opinion of us on this incident, but that you will give us another opportunity to provide you with the high quality service that has made Western Union a global leader in the money transfer industry. Best Regards,*** * ***
*** *** ***
*** *** ***
*** *** *** ***
*** *** ***
*** ***
Dear Ms***,This is in response to the rebuttal to a complaint you filed with the Revdex.com. To reiterate our previous communication, the forms that you filled out and sent to Western Union indicate the time-frames regarding how long the processing of your request will takeThe check was cashed on December 17, Western Union cannot refund a check that has already been cashed.A copy of the cashed check will be sent to the address that you provided on January 15, We have included in our previous response the Forgery Acceptance letter and Affidavit forms for you to submit, if considered necessaryThe Forgery Acceptance Letter and one Affidavit form, depending on the scenario (A or B) are mandatory before a forgery investigation can initiateOnce the documents have been notarized and received, the Forgery Department will follow up with the Bank of First Deposit (BOFD) to verify if the correct procedures to cash the check were followedPlease allow days from the date you return the affidavit of forgery before making any telephone inquiriesThe average time to resolve a forgery claim is 90-days.The notarized documents, as the forms clearly indicate, will need to be sent to the address below:Western Union Financial Services Inc.Forgery DepartmentPO Box 6033, Mail Stop: M13-MEnglewood, CO 801551-800-999-9660We regret any inconvenience this matter may have caused. Sincerely, Executive Resolutions Group
Initial Business Response /* (1000, 4, 2015/09/29) */
Dear *** ***,
Western Union is responding to your September 21, complaint to the Revdex.com
Your transaction was declined due to failure to meet our validation requirements in compliance with our Anti-Money Laundering
compliance program or similar legal requirementsWestern Union works hard to provide money transfer services that meet the needs of the public while complying with government requirements and protecting consumers against fraudIn order to comply with government constraints and protect consumers against fraud, transfers may be blocked or limitedA previous transaction successfully sent does not guarantee that a future money transfer will be validated since each transfer is verified separately
Our records indicate a refund was processed back to your card on September 17, please allow to business days for bank processing
Your compensation amount was not specified and is also addressed in our Terms and Conditions by visiting https://www.westernunion.com/us/en/terms-conditions.html
All transactions: (i) which exceed certain amounts; (ii) to certain destinations; and (iii) that implicate certain regulatory issues or consumer protection issues are subject to Western Union's terms and conditionsSpecifically, Western Union shall not be liable for damages whether caused by negligence on the part of its employees, suppliers or agents or otherwiseAdditionally, Western Union's terms and conditions specifically state that unless you have obtained a higher liability limit by calling Western Union's Customer Service Number and paying an additional fee, neither Western Union nor its agents shall be liable for any indirect, special, incidental, consequential, exemplary or punitive damages or the like
Kind Regards,
*** ***
Initial Business Response /* (1000, 4, 2015/06/01) */
Dear *** ***,
Western Union is writing in response to the complaint you filed with the Revdex.com
Western Union prides itself on delivering a superior customer experienceIt is our goal to exceed the
expectations of our customers every time they use one of our products or servicesWhenever an issue is brought to our attention, we take it very seriously and move to correct the issue quickly
Our records indicate that Western Union received the completed documents required to fulfill a Money Order refund request on April 17, Western Union issued a refund check to you on May 7, and it was successfully cashed on May 19,
Per our phone conversation on June 1, you have confirmed the above information, and have received your refund
We sincerely apologize for any inconvenience you have experienced with retrieving the specified Western Union transaction and in using our servicesIt is our hope that you will not base your opinion of us on this incident, but that you will give us another opportunity to provide you with the high quality service that has made Western Union a global leader in the money transfer industry
Kind regards,
*** ***
Dear *** ***,The item that paid #*** was lost/stolen blankTherefore a forgery claim cannot be initiatedYou should immediately advise local law authorities on this, as this should be considered as a theft case, and a copy can be provided to law enforcementThe Bank of First Deposit is: ** *** *** **.The item #*** was successfully refunded to you, the signature on the refund check matches the one we have on the request formKind Regards,*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***. Western Union claim that have initiated the process however, it is not yet credited to my bank accountI want to keep follow up with them for next days.If I receive a satisfactory response then will close the complaint, otherwise would like to take this complaint further.
Sincerely,
*** ***
Dear *** ***,Western Union is responding to your complaint to the Revdex.com.Western Union prides itself on delivering a superior customer experienceIt is our goal to exceed the expectations of our customers every time they use one of our products or servicesWhenever an issue is brought to our attention, we take it very seriously and move to correct the issue quickly.Our records indicate that you have successfully collected your refund in the amount of $at a retail location in Canada.We sincerely apologize for any inconvenience you have experienced with retrieving the specified Western Union transaction and in using our servicesIt is our hope that you will not base your opinion of us on this incident, but that you will give us another opportunity to provide you with the high quality service that has made Western Union a global leader in the money transfer industry. Kind Regards,*** ***
Dear *** ** ***,Western Union is writing in response to your rebuttal with the Revdex.com dated 11/21/In your rebuttal, you indicate that you wanted someone from the corporate office to call you.A representative from Western Union’s corporate office called you on 11/22/and provided instructions on how law enforcement can obtain documentation pertaining to the receiver of this transaction.Our records indicate that you also complained about the representatives that had previously assisted youWe apologize for your overall experience and for the struggles you faced interacting with our operators over the phonePlease know that we monitor and evaluate operators to ensure quality customer service is provided to our customersWe have reviewed your calls and determined that there is room for improvement with several operators and the way your calls were handled.Due to this inconvenience, Western Union would like to provide you with a promotional code to use when sending a future money transfer transactionThis code will cover your fees on your next Western Union money transferWe have sent the code to your email address for your personal use.Western Union considers this case closedIf you have any additional questions or concerns regarding this complaint or resolution, please contact our Corporate Headquarters at 720-332-1000, and provide the Western Union Reference #: *** You may also email us at [email protected],The Executive Resolutions Team
Dear Ms***, This is in response to the complaint you filed with the Revdex.comWe sincerely apologize for the problems you have experiencedWe have reviewed your concernThe Money Order department confirmed that your forgery claim was submitted to the *** ** *** ***
(***) on December 1st,2016. The forms that you submitted provide clear time-frames regarding how long it may take for the request to be processed (around days)In addition, the Western Union Forgery Department has no power to influence the investigation process once the claim is submitted to the ***The length of time that it takes for the *** to resolve each case varies by institution. Our records indicate that our Forgery Department contacted The *** ** *** *** on May 5th and they advised that the claim was still under investigation. Western Union does not guarantee that the payment will be recovered from the ***Western Union will be acting on your behalf to collect the funds from the ***The Forgery Department will keep you posted and copied on all correspondence received back from the bank We regret any inconvenience this matter may have caused Sincerely, Executive Resolutions Group
Dear *** ***This is in response to the complaint you filed with the Revdex.comWe sincerely apologize for the problems you have experienced.Unfortunately, because Western Union's contract is with the sender of this transaction, we are unable to provide specific information regarding
the transaction mentioned in your complaint; however, please be aware that we contacted the sender on September 26, 2016, and addressed all of her concerns.Quality service to our consumers is our primary concern at Western UnionOur apologies for your overall experience and for the struggles you faced while using our servicesIt is our hope that you will not base your opinion of us on this incident, but you will provide us with the opportunity in the future to serve you in the manner which has made Western Union a global leader in the money transfer industry.Sincerely,Executive Resolutions DepartmentWestern Union
Initial Business Response /* (1000, 4, 2015/06/18) */
Dear *** ***,
Western Union is responding to your June 2, complaint to the Revdex.com
In your complaint you expressed concern regarding the fees and refund policies for Money OrdersWe must refer you to the
Terms and Conditions information listed on the back of the Money Order regarding fees, and processing timeframes, for your future reference
Our records indicate that Western Union received the documents required to fulfill a Money Order refund request on June 16, We processed your request on June 17, and a check was sent to you via *** overnight service, the tracking number and refund details have been provided to you under separate cover for privacy and security purposes
We sincerely apologize for any inconvenience you have experienced with retrieving the specified Western Union transaction and in using our servicesIt is our hope that you will not base your opinion of us on this incident, but that you will give us another opportunity to provide you with the high quality service that has made Western Union a global leader in the money transfer industry
Kind Regards,
*** ***
Initial Consumer Rebuttal /* (2000, 6, 2015/06/26) */
Western Union provided me a 100% refund as I wished so everything is settled
Complaint: ***
I am rejecting this response because: I understand that the delay was not caused by WU I also understand you do have an understanding with *** (as your customer service told me and you also provided in your prior response) that within five days funds should deposited to recipient account I need you to work with that overseas bank and provide me specifics why it took them days? Are they not in violation of their contract with WU? Please connect me with WU legal department, if possible
Sincerely,
*** ***
Dear *** ***,Western Union is responding to your complaint to the Revdex.com.Western Union prides itself on delivering a superior customer experienceIt is our goal to exceed the expectations of our customer every time they use one of our products or servicesWhenever an issue is
brought to our attention, we take it very seriously and move to correct the issue quickly.Western Union is subject to Federal regulations designed to protect the confidentiality of Money Transfers wired through our SystemWe, therefore, cannot reveal any information about Money Transfers to anyone but the senderThe only way to make an exception to this rule is for the sender to authorize us to divulge information through a Third Party Release.To address your difficulty with our website, there could be any number of reasons for a password reset, if you wish for us to investigate we will need for you to send a screenshot of the message you are receiving.We sincerely apologize for any inconvenience you have experienced with retrieving the specified Western Union transaction and in using our servicesIt is our hope that you will not base your opinion of us on this incident, but that you will give us another opportunity to provide you with the high quality service that has made Western Union a global leader in the money transfer industry.Kind Regards,Executive Escalation Team
Initial Business Response /* (1000, 4, 2015/11/25) */
Dear Mr***,
This is in response to the complaint you filed with the Revdex.comWe sincerely apologize for the problems you have experienced
We have reviewed your request with the Money Order departmentThe Money Order
team confirmed that on November 13, you were advised via telephone to provide additional details in order to proceed with the refund
Based on all the information available, the Money Order group has been able to confirm that you are the rightful owner of the checksThe refund checks will be sent to your physical address on November 26, The processing fees have been waivedPlease allow 7-days for the mailing time
We regret any inconvenience this matter has caused
Sincerely,
Executive Resolutions Group
Initial Business Response /* *** ** *** */
Dear *** ***,
Western Union is responding to your June 18, complaint to the Revdex.com
Western Union is subject to Federal regulations designed to protect the confidentiality of Money Transfers wired through our System
We, therefore, cannot reveal any information about Money Transfers to anyone but the senderWe have included a copy of our Third Party Release sent to you under separate cover for privacy and security purposesThe sender will need to complete the document, including notarization and return it to ***@westernunion.com in order for us to release information to youWe apologize for the inconvenience, however we must remain compliant with Federal regulation
Kind Regards,
*** ***
Initial Consumer Rebuttal /* *** ** *** */
From: ***@charter.net (mailto:***@charter.net)
Sent: Thursday, July 02, XXXX X:XX PM
To: 'Revdex.com'
Subject: (SPAM) Re: Revdex.com Complaint Case# (Ref#XX-XXXX-XXXXXXXX-X-XXXX)
Importance: Low
Our bank took care of it western union did not want to pay us back even though it came from them they said it was not there responsibility
Dear Ms***, This is in response to the rebuttal to a complaint you filed with the Revdex.com. Our records indicate that our Forgery Department contacted The *** ** *** *** on May 5th and again on May 15th, and they advised us that the claim was still under investigation, and they couldn’t provide the estimated resolution dateUnfortunately Western Union is not allowed to provide you with the name of the branch that cashed the money orders in question; however, if you contact your local law enforcement they may help you obtain this information from Wells Fargo through a Subpoena request Furthermore, keep in mind that the Western Union Forgery Department cannot influence or expedite the investigation of the ***; thus, they will only keep you posted and copied on the correspondence received back from the bankWe regret any inconvenience this matter may have causedSincerely, Executive Resolutions Group
Initial Business Response /* (1000, 4, 2015/06/04) */
Dear *** ***,
Western Union is writing in response to the correspondence we received from you dated June 2, through the Revdex.com
Your transactions are declined due to failure to meet our validation requirements
in compliance with our Anti-Money Laundering compliance program or similar legal requirementsWestern Union works hard to provide money transfer services that meet the needs of the public while complying with government requirements and protecting consumers against fraudIn order to comply with government constraints and protect consumers against fraud, transfers may be blocked or limitedA previous transaction successfully sent does not guarantee that a future money transfer will be validated since each transfer is verified separately
Western Union continually monitors the use of its systems to understand its customers' usageWe apologize for any disruption in your ability to conduct money transfers and any inconvenience this may have caused
We have received your communication and require additional information in order process your requestIn order for us to review your information please complete the Consumer Questionnaire Form which has been sent to you under separate cover for privacy and security purposes, please complete each section or it could delay your reviewThen attach any additional documents, and return the completed Questionnaire to ***@westernunion.comWe recommend sending the Questionnaire, and requested documents via secure electronic communicationUpon receipt of the completed Questionnaire and documents, we will review your information along with your transaction historyThe review process takes between 10-business daysUpon completion of the review, we will inform you of our conclusion
Kind Regards,
*** ***
Dear Ms***, We are writing in response to your complaint to the Revdex.com We have investigated this matterOur records indicate that the Bank of First Deposit (BOFD), where the altered money order was cashed, has accepted your disputeWestern Union has issued a
refund for the amount in question to the address on file, which is the same address confirmed by you on November 29, Please note that forgery investigations are performed by the Bank of First Deposit solely and they normally take 90-days to complete; however, there are instances where the BOFD may take longer Quality service to our consumers is our primary concern at Western Union. Our apologies for your overall experience and for the struggles you faced while using our servicesIt is our hope that you will not base your opinion of us on this incident, but you will provide us with the opportunity in the future to serve you in the manner which has made Western Union a global leader in the money transfer industry Sincerely, The Western Union Executive Resolutions Team Tell us why here
Initial Business Response /* (1000, 4, 2015/08/21) */
Dear *** ***,
This is in response to the complaint you filed with the Revdex.comWe sincerely apologize for the problems you have experienced
We have reviewed your caseWe have verified with the Money Order department
that they did not process any refund, therefore, the request was canceled as requestedWe have refunded the $fee and mailed it to your home addressPlease allow 7-days for the mailing time
We regret any inconvenience this matter has caused
Sincerely,
Executive Resolutions Group
Dear *** ***, This is in response to the complaint you filed with the Revdex.comWe sincerely apologize for the problems you have experienced We have reviewed your concern. As a financial institution, Western Union is required to comply with industry legal and
regulatory standards. Western Union closely monitors its systems and transactions and works hard to provide money transfer services that meet the needs of the public while complying with certain regulations that could be internal and/or externalIn order to comply with those regulations, transfers may be placed on hold, returned back or limited to the customersAs a financial institution, we have a responsibility to preserve a safe and secure money transfer service Our records show that after your information was reviewed, you were able to successfully collect your funds We regret any inconvenience this matter may have caused Sincerely, Executive Resolutions Group
Dear *** ***, Western Union is responding to your complaint to the Revdex.com. Western Union prides itself on delivering a superior customer experienceIt is our goal to exceed the expectations of our customer every time they use one of our products or servicesWhenever
an issue is brought to our attention, we take it very seriously and move to correct the issue quickly. Our records indicate that we received your request for a copyof the Money Order on September 13, 2017.The processing fee was waived and a copy was mailed to you on September 21, Because the Money Order was cashed on June 7, 2017,a refund is not possible. We sincerely apologize for any inconvenience you have experienced with retrieving the specified Western Union transaction and in using our servicesIt is our hope that you will not base your opinion of us on this incident, but that you will give us another opportunity to provide you with the high quality service that has made Western Union a global leader in the money transfer industry. Best Regards,*** * ***
*** *** ***
*** *** ***
*** *** *** ***
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Dear Ms***,This is in response to the rebuttal to a complaint you filed with the Revdex.com. To reiterate our previous communication, the forms that you filled out and sent to Western Union indicate the time-frames regarding how long the processing of your request will takeThe check was cashed on December 17, Western Union cannot refund a check that has already been cashed.A copy of the cashed check will be sent to the address that you provided on January 15, We have included in our previous response the Forgery Acceptance letter and Affidavit forms for you to submit, if considered necessaryThe Forgery Acceptance Letter and one Affidavit form, depending on the scenario (A or B) are mandatory before a forgery investigation can initiateOnce the documents have been notarized and received, the Forgery Department will follow up with the Bank of First Deposit (BOFD) to verify if the correct procedures to cash the check were followedPlease allow days from the date you return the affidavit of forgery before making any telephone inquiriesThe average time to resolve a forgery claim is 90-days.The notarized documents, as the forms clearly indicate, will need to be sent to the address below:Western Union Financial Services Inc.Forgery DepartmentPO Box 6033, Mail Stop: M13-MEnglewood, CO 801551-800-999-9660We regret any inconvenience this matter may have caused. Sincerely, Executive Resolutions Group