Dear [redacted], As previously stated, Western Union has made a decision to discontinue WU Pay as a payment option. The information, provided to you in the past, was based on the initial announcement and the available resources at the time of your previous complaint. However, further investigation show that the process of disabling of WU Pay was a gradual process that started on July 20, 2016 – the process was not immediate. The service was being shut down for the customers, based on their usage of our digital channels – starting with the customer who have an online account with Western Union but have not used it for 10 days prior to July 20, 2016, ending with customer who regularly use the digital channels to remit funds. The shutdown was completed on September 21, 2016. As the service was not disabled for all of the Western Union customers until September 21, 2016, this option remained listed on our website until the total shutdown was completed. WU Pay has now been removed as a payment option from our website as it is no longer available. The decision to shut down the WU Pay payment option was based on a number of factors (internal processes, policy changes, etc.) – all of the documentation and information that was used to make the decision is proprietary and cannot be released to a consumer. We once again apologize for any inconvenience this matter may have caused you. Kind Regards, [redacted]
Dear Ms. [redacted], This is in response to the complaint you filed with the Revdex.com. We sincerely apologize for the problems you have experienced. We have reviewed the transaction that you sent on March 17, 2016. Our obligation and commitment to our consumers is fulfilled when a...
Western Union agent pays a transaction to the designated recipient. Our records indicate that the receiver showed up at the specified destination holding the details of the transfer.Unfortunately, we are unable to comply with your request for a refund. Your funds can only be recovered from the individual who received the funds in this transaction. If you believe you may be a victim of fraud, you should contact your local law enforcement and file a report. As a matter of practice, Western Union works closely with law enforcement agencies when official investigations are underway, and we will be happy to do so in this case as well.If your local law enforcement requires documentation from Western Union (Copy of To Receive Money Form and receiver’s ID details), they should send a Subpoena Request to the address below so that the corresponding department can follow up on the request. Western Union Financial Services, Inc.Attn: Custodian of Records12500 E. Belford Avenue, M21A2Englewood, CO 80112 Quality service to our consumers is our primary concern at Western Union. Our apologies for your overall experience and for the struggles you faced trying to obtain your funds back. Please know that we monitor and evaluate operators to ensure quality customer service is provided to our customers. We regret any inconvenience this matter may have caused. Sincerely, Executive Resolutions Group
Initial Business Response /[redacted]/
Dear [redacted],
Western Union is writing in response to the complaint you filed with the Revdex.com.
We have investigated your claim and our records indicate that this case has been previously reported and escalated to our...
Western Union Agent fraud team. As a Western Union Agent, we must refer you to your Regional Operations Manager for further assistance.
Kind Regards,
[redacted]
Dear [redacted] To properly address your complaint, we need you to provide us with additional information as we were not able to find records of money transfers or chargebacks related to the complaint. We made several attempts to contact you via e-mail and telephone on July 12th, July 17th, and...
July 19th, however the attempts were not successful. The information required to resume the investigation is the following:• Money Transfer Control Number (MTCN) • Check number • Any other details that may help us identify the transaction(s) in question. Please know that we will not be able to properly address your request until the details outlined above are provided to us . We regret any inconvenience that this matter could have caused. Sincerely, Western Union Executive Resolutions Department
Dear [redacted], This is in response to the complaint you filed with the Revdex.com. We sincerely apologize for the problems you have experienced.Please be advised that our records indicate that a refund was processed to you in the amount of $870.00 corresponding to refund...
check number [redacted] mailed on 9/14/2017, and a second refund check in the amount of $30.00 corresponding to refund check number [redacted] mailed on 9/25/2017 . The checks were mailed to your physical address. Please allow 7-10 days for the mailing time.At Western Union we take pride in ensuring our customer’s satisfaction. Unfortunately, we did not meet your expectations. We deeply value your relationship with Western Union and are committed to providing you with the highest level of service. We regret any inconvenience this matter may have caused. Sincerely, Executive Resolutions Group
Dear [redacted]This is in response to the complaint you filed with the Revdex.com. We sincerely apologize for the problems you have experienced and appreciate that you have brought this issue to our attention so that we may address your concerns.Western Union has refunded the full amount of the transaction in question. Details regarding the refunded transaction were provided to you by our processing team. Thank you for your patience while we investigated this matter. If you have any further questions, please feel free to email us at [email protected],Western Union Executive Resolutions Team
Dear [redacted],Western Union is responding to your complaint to the Revdex.com.Western Union prides itself on delivering a superior customer experience. It is our goal to exceed the expectations of our customers every time they use one of our products or services. Whenever an...
issue is brought to our attention, we take it very seriously and move to correct the issue quickly.We need to obtain information from you but have been unable to reach you. To determine how to proceed, we need to communicate with you to obtain additional information. Please email me at [redacted] so that I may assist you with resolving your concern.We sincerely apologize for any inconvenience you have experienced with retrieving the specified Western Union transaction and in using our services. It is our hope that you will not base your opinion of us on this incident, but that you will give us another opportunity to provide you with the high quality service that has made Western Union a global leader in the money transfer industry. [redacted]
[redacted] Tell us why here...
Dear [redacted],This is in response to the complaint you filed with the Revdex.com regarding the money transfer you sent on April 24, 2017.At this time, an investigatino into your concerns has been initiated and we wil provide you with our findings as soon as possible. Unfortunately,...
we have been unable to attain a resolution despite our best efforts.Please be assured that we will respond to you under a separate cover once the investigation is completed.Sincerely,Western Union Executive Resolutions Team
Dear [redacted], This is in response to the complaint you filed with the Revdex.com. Our apologies for your overall experience and for the struggles you faced trying to obtain your funds back. Our records indicate that Western Union received your request in the month of...
April and on May 25, 2017, Western Union mailed a letter to you asking to provide the original Money Order or copies of such, so we could process a refund since the Money Order was purchased back in 2008 and had already escheated to the state as a result of it becoming an abandoned property. For Western Union to claim escheated funds back, we require the original item to be returned to us. As an exception we have processed a refund on June 7, 2017, in the escheated amount of $583.00 (Original sales amount $625.00, service fee deducted $42.00). A refund check was mailed to you corresponding to Check Number [redacted]. Quality service to our consumers is our primary concern at Western Union. Please know that we monitor and evaluate operators to ensure quality customer service is provided to our customers. We regret any inconvenience this matter may have caused. Sincerely, Executive Resolutions Group
Initial Business Response /* (1000, 4, 2015/08/20) */
Dear [redacted],
We have issued a one-time Good Will Concession in the amount of $15.00 under Money Transfer Control Number XXX-XXX-[redacted] sent to you under separate cover for privacy and security purposes. This is available to you for pick up...
at any Western Union Agent location in New Mexico. Please present this number and a valid government issued ID to the agent at time of pick up.
For future reference, please refer to the Terms and Conditions regarding Money Order refund procedures located on the back of the Money Order or visit westernunion.com for more details.
Kind Regards,
[redacted]
Initial Consumer Rebuttal /* (2000, 6, 2015/08/26) */
(The consumer indicated he/she ACCEPTED the response from the business.)
The Revdex.com Executive Resolutions Specialist, [redacted], resolved this issue professionally, promptly & completely! I am very satisfied with the outcome! I just won't purchase money orders anymore. Guess I'll have to use cash or paypal. Thanks and many THANKS to Ms [redacted] for her efforts in resolving this matter!!
[redacted]
Dear Ms. [redacted] This is in response to the complaint you filed with the Revdex.com. We sincerely apologize for the problems you have experienced.We have reviewed your case. After additional verification, it was determined that the paying agent followed the correct payout...
procedures. Our records indicate that a To Receive Money Form (TRMF) presented to the agent was filled out completely with the information that matches the transaction. A valid government-issued photo identification was presented with the same name as on the wire transfer. Western Union has investigated your claim twice since your original complaint on September 18, 2015.At this time, we (Western Union) do not have any evidence to suggest that there was an error in the payout and, based on the information available, it was determined that the transaction was paid out correctly.If you believe that the funds were indeed picked up by another individual, please report this matter to your local authorities. Should your local authorities require additional information about the transfer (such as the receive city/state, the name of the payout agency, a copy of the To Receive Money form, identification details of the receiver etc.), we would be more than happy to provide this type of data upon receiving a subpoena. The subpoena request may be sent to the following address: Western Union Financial Services, Inc.Attn: Custodian of Records[redacted]
[redacted]We regret any inconvenience this matter may have caused. Sincerely, Executive Resolutions Group
Dear Ms. [redacted], This is in response to the complaint you filed with the Revdex.com. We sincerely apologize for the problems you have experienced. We have reviewed the transaction that was recorded on April 1, 2016. We apologize for learning that you became a victim of...
fraud. Our records indicate that the receiver showed up at the specified destination holding the details of the transfer and successfully collected the funds.Unfortunately, we are unable to comply with your request for a refund. Your funds can only be recovered from the individual who received the funds in this transaction. As a matter of practice, Western Union works closely with law enforcement agencies when official investigations are underway, and we will be happy to do so in this case as well. Your fraud file report number is [redacted], please provide this to your local law enforcement agency.If your local law enforcement requires documentation from Western Union (Copy of To Receive Money Form and receiver’s ID details), they should send a Subpoena Request to the address below so that the corresponding department can follow up on the request. Western Union Financial Services, Inc.Attn: Custodian of Records12500 E. Belford Avenue, M21A2Englewood, CO 80112 We regret any inconvenience this matter may have caused. Sincerely, Executive Resolutions Group
Dear Mr. [redacted], This is in response to the complaint you filed with the Revdex.com. We sincerely apologize for the problems you have experienced.As a courtesy, we have reimbursed the $30.00 processing fee. Please allow 7-10 days for the mailing time.We regret any inconvenience this...
matter may have caused. Sincerely, Executive Resolutions Group
Final Consumer Response /* (2000, 5, 2015/06/29) */
I highly appreciate you prompt action on my complaint, and after receiving your notice this issue seemed to be resolved like a charm, I have received my funds right after your action :) . I am again thankful for your prompt action against my...
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
Initial Business Response /* (1000, 4, 2015/05/01) */
Dear [redacted],
Western Union is writing in response to the complaint you filed with the Revdex.com.
Western Union prides itself on delivering a superior customer experience. It is our goal to exceed the...
expectations of our customers every time they use one of our products or services. Whenever an issue is brought to our attention, we take it very seriously and move to correct the issue quickly.
Please be advised that we have received the transaction history request from you on February 19, 2015 however, as of this moment the documents submitted are still incomplete.
In order for us to be able to proceed with the request, the following supporting documents and information must be provided:
* Copy of valid, government-issued photo ID with signature
* Completed Customer Access Request Form, including the following information:
o Section II of the form: Old addresses used in sending the money transfers
o Section III of the form: Information Requested
§ Transaction history, Date range
§ Receiver Names
§ MTCNs
o Form must be signed with the matching signature on the ID presented
* Proof of billing address, if ID does not show the customer's current address
We deeply value your relationship with Western Union and are committed to providing you with the highest level of service. If you have any further questions or comments regarding this matter, please feel free to contact me.
Kind regards,
[redacted]
Mr. [redacted],This is in response to the rebuttal regarding documentation of the fraud activity that occurred at your agent location.You were contacted by your Western Union Account Executive. Your Account Executive provided the Fraud and Transaction Summary report directly to you. The information you requested appears in the report.If you require additional information, you need to directly contact your account executive. Western Union considers this case closed.Sincerely,Western Union Executive Resolution Team
Dear [redacted],Our position in this matter has not changed, we must reiterate.Per our records, you contacted us on January 15, 2016 to advise us that the bank in Germany had the payment and they had not allocated the payment properly, but it had been corrected by the bank and your issue was resolved. Western Union considers this case closed.Kind Regards,[redacted]
Initial Business Response /* (1000, 5, 2015/12/18) */
Dear Ms. [redacted],
This is in response to the complaint you filed with the Revdex.com. We sincerely apologize for the problems you have experienced.
We have reviewed the transaction that you sent on July 2, 2015. As you stated...
in your complaint, Western Union sent you a letter on August 21, 2015, indicating that the funds have not been collected. Because your physical address was no longer on a military base we required a notarized document to proceed with sending the refund check to the correct address. The required documents were received on September 30, 2015. Due to an internal handling error the refund was not processed.
We contacted you by telephone on December 18, 2015 to offer you an overnight refund check or a manual refund that could be collected at a Western Union location immediately. You selected the manual refund. We provided the details of the refund via e-mail and you acknowledged receiving the information. As a courtesy, we have awarded your account with 150 points that can be used to cover the fees on your next transaction.
We also provided some agent location suggestions near your zip code.
Western Union apologizes that you found difficulty working with our Customer Support. When a concern such as this is brought to our attention, we take it very seriously and move to correct it quickly. We thank you for your feedback and want you to know that we will take the necessary steps to correct the issue.
We regret any inconvenience this matter may have caused.
Sincerely,
Complaint: 11111253
I am rejecting this response because: We followed Western Unions instructions to the maximum ability possible. They get on their manufactured high horse to create the impossibility of using the circled "R" as a character that they know full well is extremely unlikely to be allowed by bank websites. Another manufactured stupidity happens to be the name of our company, which happens to include a digit; they refuse to say exactly what the name discrepancy they allude to,so it is impossible to respond in an intelligent manner. Please note that their "responses" could have come from a parrot; remaining the same and giving no useful information. Never mind their garbage; they have refused to honor a contract that they created. They have refused to pass the money onto the desired recipient. Now we would like a straight answer: WHEN WILL WE GET OUR MONEY BACK? We are betting that answer will not be forthcoming.
Sincerely,
[redacted]
Dear [redacted], As previously stated, Western Union has made a decision to discontinue WU Pay as a payment option. The information, provided to you in the past, was based on the initial announcement and the available resources at the time of your previous complaint. However, further investigation show that the process of disabling of WU Pay was a gradual process that started on July 20, 2016 – the process was not immediate. The service was being shut down for the customers, based on their usage of our digital channels – starting with the customer who have an online account with Western Union but have not used it for 10 days prior to July 20, 2016, ending with customer who regularly use the digital channels to remit funds. The shutdown was completed on September 21, 2016. As the service was not disabled for all of the Western Union customers until September 21, 2016, this option remained listed on our website until the total shutdown was completed. WU Pay has now been removed as a payment option from our website as it is no longer available. The decision to shut down the WU Pay payment option was based on a number of factors (internal processes, policy changes, etc.) – all of the documentation and information that was used to make the decision is proprietary and cannot be released to a consumer. We once again apologize for any inconvenience this matter may have caused you. Kind Regards, [redacted]
Dear Ms. [redacted], This is in response to the complaint you filed with the Revdex.com. We sincerely apologize for the problems you have experienced. We have reviewed the transaction that you sent on March 17, 2016. Our obligation and commitment to our consumers is fulfilled when a...
Western Union agent pays a transaction to the designated recipient. Our records indicate that the receiver showed up at the specified destination holding the details of the transfer.Unfortunately, we are unable to comply with your request for a refund. Your funds can only be recovered from the individual who received the funds in this transaction. If you believe you may be a victim of fraud, you should contact your local law enforcement and file a report. As a matter of practice, Western Union works closely with law enforcement agencies when official investigations are underway, and we will be happy to do so in this case as well.If your local law enforcement requires documentation from Western Union (Copy of To Receive Money Form and receiver’s ID details), they should send a Subpoena Request to the address below so that the corresponding department can follow up on the request. Western Union Financial Services, Inc.Attn: Custodian of Records12500 E. Belford Avenue, M21A2Englewood, CO 80112 Quality service to our consumers is our primary concern at Western Union. Our apologies for your overall experience and for the struggles you faced trying to obtain your funds back. Please know that we monitor and evaluate operators to ensure quality customer service is provided to our customers. We regret any inconvenience this matter may have caused. Sincerely, Executive Resolutions Group
Initial Business Response /[redacted]/
Dear [redacted],
Western Union is writing in response to the complaint you filed with the Revdex.com.
We have investigated your claim and our records indicate that this case has been previously reported and escalated to our...
Western Union Agent fraud team. As a Western Union Agent, we must refer you to your Regional Operations Manager for further assistance.
Kind Regards,
[redacted]
Dear [redacted] To properly address your complaint, we need you to provide us with additional information as we were not able to find records of money transfers or chargebacks related to the complaint. We made several attempts to contact you via e-mail and telephone on July 12th, July 17th, and...
July 19th, however the attempts were not successful. The information required to resume the investigation is the following:• Money Transfer Control Number (MTCN) • Check number • Any other details that may help us identify the transaction(s) in question. Please know that we will not be able to properly address your request until the details outlined above are provided to us . We regret any inconvenience that this matter could have caused. Sincerely, Western Union Executive Resolutions Department
Dear [redacted], This is in response to the complaint you filed with the Revdex.com. We sincerely apologize for the problems you have experienced.Please be advised that our records indicate that a refund was processed to you in the amount of $870.00 corresponding to refund...
check number [redacted] mailed on 9/14/2017, and a second refund check in the amount of $30.00 corresponding to refund check number [redacted] mailed on 9/25/2017 . The checks were mailed to your physical address. Please allow 7-10 days for the mailing time.At Western Union we take pride in ensuring our customer’s satisfaction. Unfortunately, we did not meet your expectations. We deeply value your relationship with Western Union and are committed to providing you with the highest level of service. We regret any inconvenience this matter may have caused. Sincerely, Executive Resolutions Group
Dear [redacted]This is in response to the complaint you filed with the Revdex.com. We sincerely apologize for the problems you have experienced and appreciate that you have brought this issue to our attention so that we may address your concerns.Western Union has refunded the full amount of the transaction in question. Details regarding the refunded transaction were provided to you by our processing team. Thank you for your patience while we investigated this matter. If you have any further questions, please feel free to email us at [email protected],Western Union Executive Resolutions Team
Dear [redacted],Western Union is responding to your complaint to the Revdex.com.Western Union prides itself on delivering a superior customer experience. It is our goal to exceed the expectations of our customers every time they use one of our products or services. Whenever an...
issue is brought to our attention, we take it very seriously and move to correct the issue quickly.We need to obtain information from you but have been unable to reach you. To determine how to proceed, we need to communicate with you to obtain additional information. Please email me at [redacted] so that I may assist you with resolving your concern.We sincerely apologize for any inconvenience you have experienced with retrieving the specified Western Union transaction and in using our services. It is our hope that you will not base your opinion of us on this incident, but that you will give us another opportunity to provide you with the high quality service that has made Western Union a global leader in the money transfer industry. [redacted]
[redacted] Tell us why here...
Dear [redacted],This is in response to the complaint you filed with the Revdex.com regarding the money transfer you sent on April 24, 2017.At this time, an investigatino into your concerns has been initiated and we wil provide you with our findings as soon as possible. Unfortunately,...
we have been unable to attain a resolution despite our best efforts.Please be assured that we will respond to you under a separate cover once the investigation is completed.Sincerely,Western Union Executive Resolutions Team
Dear [redacted], This is in response to the complaint you filed with the Revdex.com. Our apologies for your overall experience and for the struggles you faced trying to obtain your funds back. Our records indicate that Western Union received your request in the month of...
April and on May 25, 2017, Western Union mailed a letter to you asking to provide the original Money Order or copies of such, so we could process a refund since the Money Order was purchased back in 2008 and had already escheated to the state as a result of it becoming an abandoned property. For Western Union to claim escheated funds back, we require the original item to be returned to us. As an exception we have processed a refund on June 7, 2017, in the escheated amount of $583.00 (Original sales amount $625.00, service fee deducted $42.00). A refund check was mailed to you corresponding to Check Number [redacted]. Quality service to our consumers is our primary concern at Western Union. Please know that we monitor and evaluate operators to ensure quality customer service is provided to our customers. We regret any inconvenience this matter may have caused. Sincerely, Executive Resolutions Group
Initial Business Response /* (1000, 4, 2015/08/20) */
Dear [redacted],
We have issued a one-time Good Will Concession in the amount of $15.00 under Money Transfer Control Number XXX-XXX-[redacted] sent to you under separate cover for privacy and security purposes. This is available to you for pick up...
at any Western Union Agent location in New Mexico. Please present this number and a valid government issued ID to the agent at time of pick up.
For future reference, please refer to the Terms and Conditions regarding Money Order refund procedures located on the back of the Money Order or visit westernunion.com for more details.
Kind Regards,
[redacted]
Initial Consumer Rebuttal /* (2000, 6, 2015/08/26) */
(The consumer indicated he/she ACCEPTED the response from the business.)
The Revdex.com Executive Resolutions Specialist, [redacted], resolved this issue professionally, promptly & completely! I am very satisfied with the outcome! I just won't purchase money orders anymore. Guess I'll have to use cash or paypal. Thanks and many THANKS to Ms [redacted] for her efforts in resolving this matter!!
[redacted]
Dear Ms. [redacted] This is in response to the complaint you filed with the Revdex.com. We sincerely apologize for the problems you have experienced.We have reviewed your case. After additional verification, it was determined that the paying agent followed the correct payout...
procedures. Our records indicate that a To Receive Money Form (TRMF) presented to the agent was filled out completely with the information that matches the transaction. A valid government-issued photo identification was presented with the same name as on the wire transfer. Western Union has investigated your claim twice since your original complaint on September 18, 2015.At this time, we (Western Union) do not have any evidence to suggest that there was an error in the payout and, based on the information available, it was determined that the transaction was paid out correctly.If you believe that the funds were indeed picked up by another individual, please report this matter to your local authorities. Should your local authorities require additional information about the transfer (such as the receive city/state, the name of the payout agency, a copy of the To Receive Money form, identification details of the receiver etc.), we would be more than happy to provide this type of data upon receiving a subpoena. The subpoena request may be sent to the following address: Western Union Financial Services, Inc.Attn: Custodian of Records[redacted]
[redacted]We regret any inconvenience this matter may have caused. Sincerely, Executive Resolutions Group
Dear Ms. [redacted], This is in response to the complaint you filed with the Revdex.com. We sincerely apologize for the problems you have experienced. We have reviewed the transaction that was recorded on April 1, 2016. We apologize for learning that you became a victim of...
fraud. Our records indicate that the receiver showed up at the specified destination holding the details of the transfer and successfully collected the funds.Unfortunately, we are unable to comply with your request for a refund. Your funds can only be recovered from the individual who received the funds in this transaction. As a matter of practice, Western Union works closely with law enforcement agencies when official investigations are underway, and we will be happy to do so in this case as well. Your fraud file report number is [redacted], please provide this to your local law enforcement agency.If your local law enforcement requires documentation from Western Union (Copy of To Receive Money Form and receiver’s ID details), they should send a Subpoena Request to the address below so that the corresponding department can follow up on the request. Western Union Financial Services, Inc.Attn: Custodian of Records12500 E. Belford Avenue, M21A2Englewood, CO 80112 We regret any inconvenience this matter may have caused. Sincerely, Executive Resolutions Group
Dear Mr. [redacted], This is in response to the complaint you filed with the Revdex.com. We sincerely apologize for the problems you have experienced.As a courtesy, we have reimbursed the $30.00 processing fee. Please allow 7-10 days for the mailing time.We regret any inconvenience this...
matter may have caused. Sincerely, Executive Resolutions Group
Final Consumer Response /* (2000, 5, 2015/06/29) */
I highly appreciate you prompt action on my complaint, and after receiving your notice this issue seemed to be resolved like a charm, I have received my funds right after your action :) . I am again thankful for your prompt action against my...
complaint.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
Initial Business Response /* (1000, 4, 2015/05/01) */
Dear [redacted],
Western Union is writing in response to the complaint you filed with the Revdex.com.
Western Union prides itself on delivering a superior customer experience. It is our goal to exceed the...
expectations of our customers every time they use one of our products or services. Whenever an issue is brought to our attention, we take it very seriously and move to correct the issue quickly.
Please be advised that we have received the transaction history request from you on February 19, 2015 however, as of this moment the documents submitted are still incomplete.
In order for us to be able to proceed with the request, the following supporting documents and information must be provided:
* Copy of valid, government-issued photo ID with signature
* Completed Customer Access Request Form, including the following information:
o Section II of the form: Old addresses used in sending the money transfers
o Section III of the form: Information Requested
§ Transaction history, Date range
§ Receiver Names
§ MTCNs
o Form must be signed with the matching signature on the ID presented
* Proof of billing address, if ID does not show the customer's current address
We deeply value your relationship with Western Union and are committed to providing you with the highest level of service. If you have any further questions or comments regarding this matter, please feel free to contact me.
Kind regards,
[redacted]
Mr. [redacted],This is in response to the rebuttal regarding documentation of the fraud activity that occurred at your agent location.You were contacted by your Western Union Account Executive. Your Account Executive provided the Fraud and Transaction Summary report directly to you. The information you requested appears in the report.If you require additional information, you need to directly contact your account executive. Western Union considers this case closed.Sincerely,Western Union Executive Resolution Team
Dear [redacted],Our position in this matter has not changed, we must reiterate.Per our records, you contacted us on January 15, 2016 to advise us that the bank in Germany had the payment and they had not allocated the payment properly, but it had been corrected by the bank and your issue was resolved. Western Union considers this case closed.Kind Regards,[redacted]
Initial Business Response /* (1000, 5, 2015/12/18) */
Dear Ms. [redacted],
This is in response to the complaint you filed with the Revdex.com. We sincerely apologize for the problems you have experienced.
We have reviewed the transaction that you sent on July 2, 2015. As you stated...
in your complaint, Western Union sent you a letter on August 21, 2015, indicating that the funds have not been collected. Because your physical address was no longer on a military base we required a notarized document to proceed with sending the refund check to the correct address. The required documents were received on September 30, 2015. Due to an internal handling error the refund was not processed.
We contacted you by telephone on December 18, 2015 to offer you an overnight refund check or a manual refund that could be collected at a Western Union location immediately. You selected the manual refund. We provided the details of the refund via e-mail and you acknowledged receiving the information. As a courtesy, we have awarded your account with 150 points that can be used to cover the fees on your next transaction.
We also provided some agent location suggestions near your zip code.
Western Union apologizes that you found difficulty working with our Customer Support. When a concern such as this is brought to our attention, we take it very seriously and move to correct it quickly. We thank you for your feedback and want you to know that we will take the necessary steps to correct the issue.
We regret any inconvenience this matter may have caused.
Sincerely,
Executive Resolutions Group
Complaint: 11111253
I am rejecting this response because: We followed Western Unions instructions to the maximum ability possible. They get on their manufactured high horse to create the impossibility of using the circled "R" as a character that they know full well is extremely unlikely to be allowed by bank websites. Another manufactured stupidity happens to be the name of our company, which happens to include a digit; they refuse to say exactly what the name discrepancy they allude to,so it is impossible to respond in an intelligent manner. Please note that their "responses" could have come from a parrot; remaining the same and giving no useful information. Never mind their garbage; they have refused to honor a contract that they created. They have refused to pass the money onto the desired recipient. Now we would like a straight answer: WHEN WILL WE GET OUR MONEY BACK? We are betting that answer will not be forthcoming.
Sincerely,
[redacted]