Initial Business Response /* (1000, 4, 2015/07/02) */
Dear [redacted],
[redacted] is responding to your July 1, 2015 complaint to the [redacted].
Your transaction was declined due to failure to meet our validation requirements in compliance with our Anti-Money Laundering...
compliance program or similar legal requirements. [redacted] works hard to provide money transfer services that meet the needs of the public while complying with government requirements and protecting consumers against fraud. In order to comply with government constraints and protect consumers against fraud, transfers may be blocked or limited. A previous transaction successfully sent does not guarantee that a future money transfer will be validated since each transfer is verified separately.
Our records indicate that we have processed a refund back to your bank account on June 29, 2015 please allow three to five business days for bank processing.
Kind Regards,
[redacted]
Complaint Response Date bumped because: Holiday
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
Dear [redacted], This is in response to the complaint you filed with the Revdex.com. We sincerely apologize for the problems you have experienced.According to our conversation on September 5, 2017 you confirmed you received your refund corresponding to Money Order No. [redacted]...
in the amount of $85.49. At Western Union we take pride in ensuring our customer’s satisfaction. Unfortunately, we did not meet your expectations. We deeply value your relationship with Western Union and are committed to providing you with the highest level of service. We regret any inconvenience this matter may have caused. Sincerely,Executive Resolutions Group
Dear [redacted],
Western Union is responding to your April 2 2015 complaint to the Revdex.com.
Western Union prides itself on delivering a superior customer experience. It is our goal to exceed the expectations of our customers every time they use one of our products or...
services. Whenever an issue is brought to our attention, we take it very seriously and move to correct the issue quickly.
Our records indicate that your refund was paid to you on November 29, 2015 under Money Transfer Control Number [redacted] sent to you under separate cover for privacy and security purposes.
We sincerely apologize for any inconvenience you have experienced with retrieving the specified Western Union transaction and in using our services. It is our hope that you will not base your opinion of us on this incident, but that you will give us another opportunity to provide you with the high quality service that has made Western Union a global leader in the money transfer industry.
Kind Regards,
[redacted]
Dear Mr. [redacted],This is in response to the complaint you filed with the Revdex.com regarding a refund on a money transaction.You requested to send a money transfer using Western Union’s online services. Western Union works hard to provide money transfer services that meet the needs of...
the public while complying with government requirements and protecting consumers against fraud. Consumers may be required to undergo a validation process or may be asked to submit additional documentation to use the Western Union money transfer services. In your situation, Western Union required a copy of a valid ID document or a letter of explanation as to why identification could not be provided.Your funds have been “on hold” until Western Union received such documentation. Western Union has agreed to release your funds; however, if you decide to use Western Union in the future, valid identification will be required to complete a money transfer. A credit to your account will appear in three to five business days.Western Union apologizes for any confusion this matter may have caused.Sincerely, Western Union Executive Resolution Team
Initial Business Response /* (1000, 4, 2015/05/11) */
Dear [redacted],
Western Union is writing in response to the complaint you filed with the Revdex.com.
Western Union prides itself on delivering a superior customer experience. It is our goal to exceed the expectations...
of our customers every time they use one of our products or services. Whenever an issue is brought to our attention, we take it very seriously and move to correct the issue quickly.
Western Union continually monitors the use of its systems to understand its customers' usage. We apologize for any disruption in your ability to conduct money transfers and any inconvenience this may have caused.
We have received your communication and require additional information in order to process your request.
Please complete the Consumer Questionnaire Form sent to you under separate cover for security purposes, please complete each section or it could delay your review. Then attach any additional documents, and return the completed Questionnaire to [redacted]@westernunion.com. Upon receipt of the completed Questionnaire and documents, we will review your information along with your transaction history. The review process takes between 10-14 business days. Upon completion of the review, we will inform you of our conclusion.
We deeply value your relationship with Western Union and are committed to providing you with the highest level of service. If you have any further questions or comments regarding this matter, please feel free to contact me.
Kind regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
Dear Dr. [redacted],This is in response to the rebuttal you filed with the Revdex.com in regards to a money transfer you sent to a payee in Nigeria.Western Union is committed to protecting the interests of our customers, Western Union takes actions to provide accurate delivery of goods or rendering of service; however, our records show these funds were paid to the receiver you requested. A refund is not available as the funds were paid to the named payee as directed.On September 13,2016, a person with identification bearing the name of your intended receiver went to an agent location and provided the Money Transfer Control Number, the sender’s name, place of origin, and the amount expected. Our investigation shows that the money transfer was paid correctly.Western Union considered this case closed. If you should have any additional questions or concerns, please contact our Corporate Headquarters at ###-###-####, and provide the Western Union Reference Number [redacted].Sincerely,Western Union Executive Resolution Team Western Union Executive Resolution Team
Dear [redacted], Western Union is responding to your complaint to the Revdex.com. Western Union prides itself on delivering a superior customer experience. It is our goal to exceed the expectations of our customer every time they use one of our products or services. Whenever...
an issue is brought to our attention, we take it very seriously and move to correct the issue quickly. We need to obtain information from you but have been unable to reach you. To determine how to proceed, we need to communicate with you to obtain additional information. Please email me at[redacted]so that I may assist you with resolving your concern. Best Regards,Lisa D B[redacted]Executive Resolutions TeamExecutive Resolutions Specialist[redacted]
[redacted]
[redacted]
Dear [redacted], This is in response to the complaint you filed with the Revdex.com. We sincerely apologize for the problems you have experienced. According to our records, Western Union did not receive your documentation until October 13, 2017. A refund check...
[redacted] has been mailed to your address on file on October 16, 2017 via Postal Mail. At Western Union we take pride in ensuring our customer’s satisfaction. We deeply value your relationship with Western Union and are committed to providing you with the highest level of service. We regret any inconvenience this matter may have caused. Sincerely, Executive Resolutions Group
Dear Mr. [redacted], This is in response to the complaint you filed with the Revdex.com. We sincerely apologize for the problems you have experienced. We have reviewed your concern. The Money Order department received the required documentation to work on your refund request,...
and a refund check for $950.00 was sent to your physical address on October 21, 2016. Please allow 7 – 10 days for the mailing time. Western Union apologizes that you found difficulty working with our Customer Support. We regret any inconvenience this matter may have caused. When a concern such as this is brought to our attention, we take it very seriously and move to correct it quickly. We thank you for your feedback and want you to know that we will take the necessary steps to correct the issue. We regret any inconvenience this matter may have caused. Sincerely, Executive Resolutions Group
Dear Mr. [redacted], This is in response to the complaint you filed with the Revdex.com regarding a money transfer refund. Western Union prides itself on delivering a superior customer experience. It is our goal to exceed the expectations of our customer every time they use one of our...
products or services. Whenever an issue is brought to our attention, we take it very seriously and move to correct the issue quickly. Western Union has settled this issue with the sender on March 8, 2017. If you need to receive the funds, please contact your sender. We sincerely apologize for any inconvenience you have experienced with retrieving the specified Western Union transaction and in using our services. It is our hope that you will not base your opinion of us on this incident, but that you will give us another opportunity to provide you with the high-quality service that has made Western Union a global leader in the money transfer industry. Sincerely, Western Union Executive Resolutions Team
Dear [redacted], Western Union is responding to your complaint with the Revdex.com. We have now completed our investigation and will address your concerns accordingly. Our records indicate the following: · July...
8, 2016, you have sent a transaction via the Direct to Bank service; · July 10, 2016, transaction was approved and transmitted by Western Union to the receive bank; · July 19, 2016, a trace of funds was requested for your transfer; · Between July 19, 2016 and August 16, 2016 Western Union has been attempting to obtain additional information about the payment from [redacted]; · August 17, 2016, Western Union received the final confirmation from [redacted] that the funds were rejected and a refund was processed on our end. We are truly sorry for any inconvenience this matter may have caused you. Kind Regards, [redacted]
Complaint: [redacted]
I am rejecting this response because:I spoke to a representative of western union on september 17, 2016 and they said they would send me a refund in 2 weeks and that was over two months ago and I didnt receive no correspondance from them until I contacted the Revdex.com and now they are stalling again in hopes I forget and let it slide. this is a very unscrupulous way of conducting business. Western Union should be held fully accountable for undesireable conduct and also the undesireable of their representatives.
Sincerely,
[redacted]
Dear Mr. [redacted],This is the last follow up email as we have not received a response from you. Western Union is writing in response to the complaint we received from you dated 2/22/2018 which was addressed to our corporate headquarters via the Revdex.com portal. In your complaint, you...
indicate that you would like to get a refund for transactions that are being paid with less amount than expected.I am a specialist for the Executive Resolutions team at Western Union’s corporate headquarters and I will be handling your case. An investigation into your concerns has been initiated at this time and I will provide findings of our investigation to you as soon as they are made available. Western Union considers this case "In Progress". This requires additional time to respond. In the meantime, Western Union has conducted an initial investigation to locate your transactions using the information given; however, we were not successful. In order to properly investigate your concern, please provide the following information: * The date and time when you initiated the transactions * Money Transfer Control Number (MTCN) * Destinations * Amounts * The name of the receivers Once the requested information is received, I will coordinate with the applicable department to further investigate your concern.We apologize for the inconvenience this might have caused. If you should have any additional questions or concerns, please do not hesitate to contact me.Western Union considers this case closed until the information requested is provided. If you have you have any additional questions or concerns regarding this complaint or resolution, please contact our Corporate Headquarters at 720-332-1000, and provide the Western Union Reference #: (iCare Case number). You may also email us at [email protected]. Sincerely, Executive Resolutions 12500 East Belford AvenueEnglewood, CO 80112Western Union Financial Services
Complaint: [redacted]
I am rejecting this response because:please give western union money order number #[redacted] they are requesting number to look into my complaint at this time I have not received a call or have received a free copy of money order or a refund in the amount of 800.00 dollars so this complaint is far from resolved.
Sincerely,
[redacted]
Dear [redacted] This is in response to the complaint filed through the Revdex.com. Western Union has completed its investigation into your complaint and we are very sorry for the inconvenience. Please know that Western Union closely monitors its systems and the transactions that...
our customers complete. We work hard to provide money transfer services that meet the needs of the public while complying with certain regulations that could be internal and/or external. To comply with those regulations, transfers may be placed on hold, returned or limited to customers. As a financial institution, we have the responsibility to preserve a safe and secure money transfer service. As a result of this internal monitoring, Western Union made the decision to cancel these transactions. Western Union can make this decision for a variety of reasons. We generally refuse transactions based on patterns over time. Unfortunately, we are not allowed to disclose the specifics of this business decision. We regret any inconvenience this matter may have caused. Sincerely, Executive Resolutions Department Western Union
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. As of this date, Western Union has fully refunded my money.
Sincerely,
[redacted]
Dear [redacted], Western Union is responding to your complaint to the Revdex.com. We have now completed our investigation into your concerns and will address them accordingly. Our records indicate that your request has been received by our money order team and it was finalized on June...
30, 2016 when a refund check was issued and sent to you via mail. Please be advised that standard mailing time applies and you should receive the check within 7-10 days from the send date. Please accept our apologies for any delays and inconvenience this matter may have caused you. If you have any additional questions or require further assistance, please do not hesitate to contact us again. Kind regards,[redacted]
Dear [redacted],Western Union is responding to your complaint to the Revdex.com.In an effort to protect consumers against fraud and as part of our Anti-Money Laundering, compliance program or similar legal requirements, we have a responsibility to understand our customers’ usage. Transfers may be blocked or limited. In adherence with government regulations, consumers may also be required to undergo validation, or may be asked to submit additional documentation to use money transfer services. Our records indicate that you are free to transact with Western Union, and we consider this case closed.Kind Regards,Executive Resolution Team
Initial Business Response /* (1000, 4, 2015/07/02) */
Dear [redacted],
[redacted] is responding to your July 1, 2015 complaint to the [redacted].
Your transaction was declined due to failure to meet our validation requirements in compliance with our Anti-Money Laundering...
compliance program or similar legal requirements. [redacted] works hard to provide money transfer services that meet the needs of the public while complying with government requirements and protecting consumers against fraud. In order to comply with government constraints and protect consumers against fraud, transfers may be blocked or limited. A previous transaction successfully sent does not guarantee that a future money transfer will be validated since each transfer is verified separately.
Our records indicate that we have processed a refund back to your bank account on June 29, 2015 please allow three to five business days for bank processing.
Kind Regards,
[redacted]
Complaint Response Date bumped because: Holiday
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
Dear [redacted], This is in response to the complaint you filed with the Revdex.com. We sincerely apologize for the problems you have experienced.According to our conversation on September 5, 2017 you confirmed you received your refund corresponding to Money Order No. [redacted]...
in the amount of $85.49. At Western Union we take pride in ensuring our customer’s satisfaction. Unfortunately, we did not meet your expectations. We deeply value your relationship with Western Union and are committed to providing you with the highest level of service. We regret any inconvenience this matter may have caused. Sincerely,Executive Resolutions Group
Dear [redacted],
Western Union is responding to your April 2 2015 complaint to the Revdex.com.
Western Union prides itself on delivering a superior customer experience. It is our goal to exceed the expectations of our customers every time they use one of our products or...
services. Whenever an issue is brought to our attention, we take it very seriously and move to correct the issue quickly.
Our records indicate that your refund was paid to you on November 29, 2015 under Money Transfer Control Number [redacted] sent to you under separate cover for privacy and security purposes.
We sincerely apologize for any inconvenience you have experienced with retrieving the specified Western Union transaction and in using our services. It is our hope that you will not base your opinion of us on this incident, but that you will give us another opportunity to provide you with the high quality service that has made Western Union a global leader in the money transfer industry.
Kind Regards,
[redacted]
Dear Mr. [redacted],This is in response to the complaint you filed with the Revdex.com regarding a refund on a money transaction.You requested to send a money transfer using Western Union’s online services. Western Union works hard to provide money transfer services that meet the needs of...
the public while complying with government requirements and protecting consumers against fraud. Consumers may be required to undergo a validation process or may be asked to submit additional documentation to use the Western Union money transfer services. In your situation, Western Union required a copy of a valid ID document or a letter of explanation as to why identification could not be provided.Your funds have been “on hold” until Western Union received such documentation. Western Union has agreed to release your funds; however, if you decide to use Western Union in the future, valid identification will be required to complete a money transfer. A credit to your account will appear in three to five business days.Western Union apologizes for any confusion this matter may have caused.Sincerely, Western Union Executive Resolution Team
Initial Business Response /* (1000, 4, 2015/05/11) */
Dear [redacted],
Western Union is writing in response to the complaint you filed with the Revdex.com.
Western Union prides itself on delivering a superior customer experience. It is our goal to exceed the expectations...
of our customers every time they use one of our products or services. Whenever an issue is brought to our attention, we take it very seriously and move to correct the issue quickly.
Western Union continually monitors the use of its systems to understand its customers' usage. We apologize for any disruption in your ability to conduct money transfers and any inconvenience this may have caused.
We have received your communication and require additional information in order to process your request.
Please complete the Consumer Questionnaire Form sent to you under separate cover for security purposes, please complete each section or it could delay your review. Then attach any additional documents, and return the completed Questionnaire to [redacted]@westernunion.com. Upon receipt of the completed Questionnaire and documents, we will review your information along with your transaction history. The review process takes between 10-14 business days. Upon completion of the review, we will inform you of our conclusion.
We deeply value your relationship with Western Union and are committed to providing you with the highest level of service. If you have any further questions or comments regarding this matter, please feel free to contact me.
Kind regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
Dear Dr. [redacted],This is in response to the rebuttal you filed with the Revdex.com in regards to a money transfer you sent to a payee in Nigeria.Western Union is committed to protecting the interests of our customers, Western Union takes actions to provide accurate delivery of goods or rendering of service; however, our records show these funds were paid to the receiver you requested. A refund is not available as the funds were paid to the named payee as directed.On September 13,2016, a person with identification bearing the name of your intended receiver went to an agent location and provided the Money Transfer Control Number, the sender’s name, place of origin, and the amount expected. Our investigation shows that the money transfer was paid correctly.Western Union considered this case closed. If you should have any additional questions or concerns, please contact our Corporate Headquarters at ###-###-####, and provide the Western Union Reference Number [redacted].Sincerely,Western Union Executive Resolution Team Western Union Executive Resolution Team
Dear [redacted], Western Union is responding to your complaint to the Revdex.com. Western Union prides itself on delivering a superior customer experience. It is our goal to exceed the expectations of our customer every time they use one of our products or services. Whenever...
an issue is brought to our attention, we take it very seriously and move to correct the issue quickly. We need to obtain information from you but have been unable to reach you. To determine how to proceed, we need to communicate with you to obtain additional information. Please email me at[redacted]so that I may assist you with resolving your concern. Best Regards,Lisa D B[redacted]Executive Resolutions TeamExecutive Resolutions Specialist[redacted]
[redacted]
[redacted]
Dear [redacted], This is in response to the complaint you filed with the Revdex.com. We sincerely apologize for the problems you have experienced. According to our records, Western Union did not receive your documentation until October 13, 2017. A refund check...
[redacted] has been mailed to your address on file on October 16, 2017 via Postal Mail. At Western Union we take pride in ensuring our customer’s satisfaction. We deeply value your relationship with Western Union and are committed to providing you with the highest level of service. We regret any inconvenience this matter may have caused. Sincerely, Executive Resolutions Group
Dear Mr. [redacted], This is in response to the complaint you filed with the Revdex.com. We sincerely apologize for the problems you have experienced. We have reviewed your concern. The Money Order department received the required documentation to work on your refund request,...
and a refund check for $950.00 was sent to your physical address on October 21, 2016. Please allow 7 – 10 days for the mailing time. Western Union apologizes that you found difficulty working with our Customer Support. We regret any inconvenience this matter may have caused. When a concern such as this is brought to our attention, we take it very seriously and move to correct it quickly. We thank you for your feedback and want you to know that we will take the necessary steps to correct the issue. We regret any inconvenience this matter may have caused. Sincerely, Executive Resolutions Group
Dear Mr. [redacted], This is in response to the complaint you filed with the Revdex.com regarding a money transfer refund. Western Union prides itself on delivering a superior customer experience. It is our goal to exceed the expectations of our customer every time they use one of our...
products or services. Whenever an issue is brought to our attention, we take it very seriously and move to correct the issue quickly. Western Union has settled this issue with the sender on March 8, 2017. If you need to receive the funds, please contact your sender. We sincerely apologize for any inconvenience you have experienced with retrieving the specified Western Union transaction and in using our services. It is our hope that you will not base your opinion of us on this incident, but that you will give us another opportunity to provide you with the high-quality service that has made Western Union a global leader in the money transfer industry. Sincerely, Western Union Executive Resolutions Team
Dear [redacted], Western Union is responding to your complaint with the Revdex.com. We have now completed our investigation and will address your concerns accordingly. Our records indicate the following: · July...
8, 2016, you have sent a transaction via the Direct to Bank service; · July 10, 2016, transaction was approved and transmitted by Western Union to the receive bank; · July 19, 2016, a trace of funds was requested for your transfer; · Between July 19, 2016 and August 16, 2016 Western Union has been attempting to obtain additional information about the payment from [redacted]; · August 17, 2016, Western Union received the final confirmation from [redacted] that the funds were rejected and a refund was processed on our end. We are truly sorry for any inconvenience this matter may have caused you. Kind Regards, [redacted]
Complaint: [redacted]
I am rejecting this response because:I spoke to a representative of western union on september 17, 2016 and they said they would send me a refund in 2 weeks and that was over two months ago and I didnt receive no correspondance from them until I contacted the Revdex.com and now they are stalling again in hopes I forget and let it slide. this is a very unscrupulous way of conducting business. Western Union should be held fully accountable for undesireable conduct and also the undesireable of their representatives.
Sincerely,
[redacted]
Dear Mr. [redacted],This is the last follow up email as we have not received a response from you. Western Union is writing in response to the complaint we received from you dated 2/22/2018 which was addressed to our corporate headquarters via the Revdex.com portal. In your complaint, you...
indicate that you would like to get a refund for transactions that are being paid with less amount than expected.I am a specialist for the Executive Resolutions team at Western Union’s corporate headquarters and I will be handling your case. An investigation into your concerns has been initiated at this time and I will provide findings of our investigation to you as soon as they are made available. Western Union considers this case "In Progress". This requires additional time to respond. In the meantime, Western Union has conducted an initial investigation to locate your transactions using the information given; however, we were not successful. In order to properly investigate your concern, please provide the following information: * The date and time when you initiated the transactions * Money Transfer Control Number (MTCN) * Destinations * Amounts * The name of the receivers Once the requested information is received, I will coordinate with the applicable department to further investigate your concern.We apologize for the inconvenience this might have caused. If you should have any additional questions or concerns, please do not hesitate to contact me.Western Union considers this case closed until the information requested is provided. If you have you have any additional questions or concerns regarding this complaint or resolution, please contact our Corporate Headquarters at 720-332-1000, and provide the Western Union Reference #: (iCare Case number). You may also email us at [email protected]. Sincerely, Executive Resolutions 12500 East Belford AvenueEnglewood, CO 80112Western Union Financial Services
Complaint: [redacted]
I am rejecting this response because:please give western union money order number #[redacted] they are requesting number to look into my complaint at this time I have not received a call or have received a free copy of money order or a refund in the amount of 800.00 dollars so this complaint is far from resolved.
Sincerely,
[redacted]
Dear [redacted] This is in response to the complaint filed through the Revdex.com. Western Union has completed its investigation into your complaint and we are very sorry for the inconvenience. Please know that Western Union closely monitors its systems and the transactions that...
our customers complete. We work hard to provide money transfer services that meet the needs of the public while complying with certain regulations that could be internal and/or external. To comply with those regulations, transfers may be placed on hold, returned or limited to customers. As a financial institution, we have the responsibility to preserve a safe and secure money transfer service. As a result of this internal monitoring, Western Union made the decision to cancel these transactions. Western Union can make this decision for a variety of reasons. We generally refuse transactions based on patterns over time. Unfortunately, we are not allowed to disclose the specifics of this business decision. We regret any inconvenience this matter may have caused. Sincerely, Executive Resolutions Department Western Union
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. As of this date, Western Union has fully refunded my money.
Sincerely,
[redacted]
Dear [redacted], Western Union is responding to your complaint to the Revdex.com. We have now completed our investigation into your concerns and will address them accordingly. Our records indicate that your request has been received by our money order team and it was finalized on June...
30, 2016 when a refund check was issued and sent to you via mail. Please be advised that standard mailing time applies and you should receive the check within 7-10 days from the send date. Please accept our apologies for any delays and inconvenience this matter may have caused you. If you have any additional questions or require further assistance, please do not hesitate to contact us again. Kind regards,[redacted]
Dear [redacted],Western Union is responding to your complaint to the Revdex.com.In an effort to protect consumers against fraud and as part of our Anti-Money Laundering, compliance program or similar legal requirements, we have a responsibility to understand our customers’ usage. Transfers may be blocked or limited. In adherence with government regulations, consumers may also be required to undergo validation, or may be asked to submit additional documentation to use money transfer services. Our records indicate that you are free to transact with Western Union, and we consider this case closed.Kind Regards,Executive Resolution Team