Dear [redacted], Western Union is responding to your complaint to the Revdex.com. Western Union prides itself on delivering a superior customer experience. It is our goal to exceed the expectations of our customer every time they use one of our products or services....
Whenever an issue is brought to our attention, we take it very seriously and move to correct the issue quickly. Our records indicate that a refund was issued to you on July 17, 2016 per your request. Your compensation amount was not specified and is also addressed in our Terms and Conditions by visiting [redacted]. All transactions: (i) which exceed certain amounts; (ii) to certain destinations; and (iii) that implicate certain regulatory issues or consumer protection issues are subject to Western Union’s terms and conditions. Specifically, Western Union shall not be liable for damages whether caused by negligence on the part of its employees, suppliers or agents or otherwise. Additionally, Western Union’s terms and conditions specifically state that unless you have obtained a higher liability limit by calling Western Union’s Customer Service Number and paying an additional fee, neither Western Union nor its agents shall be liable for any indirect, special, incidental, consequential, exemplary or punitive damages or the like. We sincerely apologize for any inconvenience you have experienced with retrieving the specified Western Union transaction and in using our services. It is our hope that you will not base your opinion of us on this incident, but that you will give us another opportunity to provide you with the high quality service that has made Western Union a global leader in the money transfer industry. Kind Regards, [redacted] Tell us why here...
Dear Ms. [redacted], This is in response to the complaint you filed with the Revdex.com. We sincerely apologize for the problems you have experienced. Western Union cannot refund a Money Order check that has already been cashed. We are required to investigate and confirm with the...
Bank Of First Deposit (BOFD) if the correct procedures to cash the check have been followed before a refund can be processed. Western Union does not guarantee that the payment will be recovered from the BOFD. Western Union will be acting on your behalf to collect the funds from the BOFD. In addition, since we did not receive a response from BOFD, on 7/25/17, all documents were resubmitted. The Forgery Department will keep you posted and copied on all correspondence received back from the bank. The Western Union Forgery Department has no power to influence the investigation process once the claim is submitted to the BOFD. The length of time that it takes for the BOFD to resolve each case varies by institution. We regret any inconvenience this matter may have caused. Sincerely, Executive Resolutions Group
Dear [redacted], Western Union is responding to your rebuttal to the Revdex.com. Our position in this matter has not changed. Please be aware that our contractual obligations are to the Sender, therefore; we cannot disclose any information about the Sender as personal and financial information maintained in the records of Western Union is protected from disclosure by Federal and State privacy laws. Western Union apologizes that you found difficulty working with our Customer Support. We regret any inconvenience this matter may have caused. We thank you for your feedback and want you to know that we will take the necessary steps to correct the issue. Your compensation amount was not specified and is also addressed in our Terms and Conditions by visiting https://www.westernunion.com/us/en/terms-conditions.html. All transactions: (i) which exceed certain amounts; (ii) to certain destinations; and (iii) that implicate certain regulatory issues or consumer protection issues are subject to Western Union's terms and conditions. Specifically, Western Union shall not be liable for damages whether caused by negligence on the part of its employees, suppliers or agents or otherwise. Additionally, Western Union's terms and conditions specifically state that unless you have obtained a higher liability limit by calling Western Union's Customer Service Number and paying an additional fee, neither Western Union nor its agents shall be liable for any indirect, special, incidental, consequential, exemplary or punitive damages or the like. Western Union considers this case closed. Kind Regards, [redacted]
Dear [redacted],This is in response to the complaint you filed with the Revdex.com. We sincerely apologize for the problems you have experienced.We refunded the difference to you on February 9, 2017. You collected the reimbursement on February 10, 2017.We regret...
any inconvenience this matter may have caused.Sincerely,Executive Resolutions Group
Dear [redacted],Western Union has become aware of pending litigation related to the consumer complaint you filed with the Revdex.com.Western Union will defer to the court’s decision relating to this matter.Sincerely,Executive Resolutions DepartmentWestern Union
Initial Business Response /* (1000, 9, 2015/08/12) */
Dear Mr. [redacted],
This is in response to the complaint you filed with the Revdex.com.
We have reviewed the transaction that you sent back on, December, 14, 2013. We noticed that the receiver's name change request you made on...
February, 26, 2014, did not complete successfully, and for this reason a full refund has been processed. We will be providing feedback/coaching to the operator involved to avoid similar incidents in the future.
We contacted you by phone on August, 11, 2015 and provided the details of the refund. Confirmation was received from you that you were able to successfully collect the funds.
We regret any inconvenience this matter has caused. It is our hope that you will not base your opinion of us on this incident, but that you will provide us with the opportunity in the future to serve you in the manner which has made Western Union a global leader in the money transfer industry.
Sincerely,
Executive Resolutions Group
Initial Consumer Rebuttal /* (2000, 11, 2015/08/13) */
From: [redacted] [mailto:**@tradepak.net]
Sent: Thursday, August 13, XXXX X:XX AM
To: 'Revdex.com'
Subject: RE: Revdex.com Complaint Case# 75261443 (Ref#XX-XXXX-XXXXXXXX-XX-XXXX)
Yes, the case has been resolved.
Complaint: [redacted]
I am rejecting this response because:The second response from Western Union is an exact copy of the first response. This business is not willing to resolve the issue. On 1/23/17, I received a phone call from a Western Union, [redacted], Operator #[redacted]. She said there has been no update since investigation was re-opened on 1/11/17. She will keep monitoring the case, will call me as soon as there is a update. I reiterate that after I sent the money on 11/4/16, it went missing. It was not available for my receiver in [redacted] to pick up. I didn't request a cancellation, nor did I ever receive a refund. Now I believe it is a fraud within Western Union, an organized crime of Western Union employees and others. Only they have the power to alter the fund transfer to different destination other than the money transfer form that I filled out. And yet, Western Union intentionally delayed reporting of this fraud and crime, first by saying giving them 30 days to investigate. After 30 days went by, they said now it would require 90 days for investigation. After 68 days, they mailed a letter saying the money was transferred CORRECTLY! How amazing! I called 911 as soon as I found out the money was not available for my receiver to pick up, within 24 hours after I sent the money. Yet it took Western Union 68 days to tell me the money was sent correctly.
Sincerely,
[redacted]
Complaint: [redacted]
I am rejecting this response because: The Western Union's continued avowal of responsibility for the failure to deliver to the right person the money I entrusted to them is for obvious reasons unacceptable. If the company has done a thorough investigation as they claim, they would have found that they delivered the money to the wrong person. In which case it is their responsibility to recover the money from the wrong person for delivery to the right person. Additionally, Western Union keeps saying the company collaborates with the local authority if subpoena is filed, but the company does not specify which local authority it refers to. I transacted the business in the US but the money was to be paid in Nigeria. So which local police authority is Western Union referring to? If it is Nigeria, who pays for the expenses of traveling to Nigeria to secure a subpoena? Moreover, if the company has followed proper procedure, it would not have given my money to anyone other than the person I named. The money was put on hold and the authority who I was asked to call, obtained all the information regarding the transaction from me. I believe that this was the point at which my transaction was compromised because for the many years I had sent money through Western Union, my fund had never been put on hold and had been delivered to the right persons. Western Union needs to thoroughly investigate what happened with my money at the holding site.
Whichever way one looks at it, Western Union has been responsible for botching the transaction and should be responsible for recovering the money and refunding it plus interest and compensation for the multiple inconveniences the company has caused me and the intended recipient of the fund entrusted to Western Union.
Sincerely,
F. [redacted]
Dear [redacted]This is in response to the complaint filed through the Revdex.com.Western Union has conducted proper investigation into the complaint. Our records indicate that the transaction in question was paid out to the intended receiver according to our Terms and Conditions of...
service.Western Union works closely with law enforcement in this type of scenarios. If you present a claim with your local police, we will be able to provide the information available in our records through a subpoena request. Make sure the subpoena is sent to:[redacted]
[redacted]
[redacted]
[redacted]If you have any additional questions, do not hesitate to contact us.Sincerely,[redacted]
[redacted]
Dear [redacted],Western Union is responding to your complaint to the Revdex.com.Western Union prides itself on delivering a superior customer experience. It is our goal to exceed the expectations of our customer every time they use one of our products or services. Whenever an issue is...
brought to our attention, we take it very seriously and move to correct the issue quickly.Your transaction was declined due to failure to meet our validation requirements in compliance with our Anti-Money Laundering compliance program or similar legal requirements. Western Union works hard to provide money transfer services that meet the needs of the public while complying with government requirements and protecting consumers against fraud. In order to comply with government constraints and protect consumers against fraud, transfers may be blocked or limited. A previous transaction successfully sent does not guarantee that a future money transfer will be validated since each transfer is verified separately.Our records indicate that you were refunded on September 6, 2016.We sincerely apologize for any inconvenience you have experienced with retrieving the specified Western Union transaction and in using our services. It is our hope that you will not base your opinion of us on this incident, but that you will give us another opportunity to provide you with the high quality service that has made Western Union a global leader in the money transfer industry. Kind RegardsExecutive Resolution Team
This is in response to the complaint you filed with the Revdex.com. We sincerely apologize for the problems you have experienced.
The original refund check that was sent to you on February 4, 2015 was...
stopped on March 3, 2015 as per your request since you did not receive it. Based on the communication that we have had with you via e-mail, you confirmed that your physical address is still the same as the one registered in the transfer.
An overnight delivery request was processed to send you the refund check as soon as possible. FedEx's tracking number was shared with you. The check will arrive to your physical address on October 26, 2015.
Western Union apologizes that you found difficulty working with our Customer Support. We regret any inconvenience this matter may have caused. When a concern such as this is brought to our attention, we take it very seriously and move to correct it quickly. We thank you for your feedback and want you to know that we will take the necessary steps to correct the issue.
Revdex.com:
My sister, The receiver, solved the problem in Brazil through her bank. But I want to emphasize that the company Western Union hasn't done anything to help, and I do not want to give them the credit for the resolution. The bank in Brazil though did a great job and in less than 2 days.
Sincerely,
[redacted]
Dear Mr. [redacted]: I am writing in response to your complaint submitted to the Revdex.com (Revdex.com). In your complaint, you stated that we did not address your concerns regarding our Western Union Money Order refund process, and the fees that we charge. To request a refund or a copy of your cashed Western Union Money Order, there are three conditions that must be met. The conditions are Proof of Purchase (POP), Processing fee and Appropriate completed forms. All forms and processing fees associated to them, can be found at www.westernunion.com. The non-refundable processing fee is used to cover all costs related to the process of your money order and administrative costs and expenses that we are assessed for a refund or tracer request. Because we are working with third-party institutions, the entire process can take up to 30 days to complete. Western Union considers this case closed. If you should have any additional questions or concerns, please contact our Corporate Headquarters at 720-332-1000, and provide the Western Union Reference #[redacted]. You may also email us at [email protected]. Sincerely, The Western Union Executive Resolutions Team
Dear Revdex.com, I would like to let it be known that I received the check for the full amount from Western Union and now consider the matter completely resolved.I would like to thank WU for their prompt response. It is however unfortunate that it led to me having to make this type of complaint for them to take prompt action. I am however grateful nevertheless.
Sincerely,
[redacted]
Dear Mr. [redacted],Western Union is writing in response to the complaint we received from you dated 3/14/2018 which was addressed to our corporate headquarters through the Revdex.com. In your complaint, you indicate that you made a transaction that was never picked up by the receiver. You...
were to receive a refund check; however, this never arrived and you would like to obtain your refund.Western Union has investigated your case. We have identified that the refund for your transfer was processed for the principal and charges on 01/16/2018 in the amount of 15.00 USD via Money Transfer Control Number (MTCN) ending in: [redacted]. Your refund is currently available for pick up at any Western Union agent location within the United States. Note that the refund was issued under the same MTCN it was sent; however, this should not generate any problem for you to retrieving your funds.We sincerely apologize for any inconvenience you have experienced with the specified Western Union transaction and the information that was provided previously regarding your refund. It is our hope that you will not base your opinion of us on this incident, but that you will give us another opportunity to provide you with the high quality service that has made Western Union a global leader in the money transfer industry.Western Union considers this case closed. If you have you have any additional questions or concerns regarding this complaint or resolution, please contact our Corporate Headquarters at ###-###-####, and provide the Western Union Reference #: [redacted]. You may also email us at [redacted]. Sincerely,Executive Resolutions[redacted]
[redacted]Western Union Financial Services
Dear [redacted], Western Union is responding to your rebuttal with the Revdex.com. We have now completed our investigation and will address your concerns accordingly. Due to a system error, the refund requests were not processed. Upon further investigating this matter, it was determined that a technical issue with one of our vendor sites affected a number of refund/cancel requests – even though the refund was initiated by Western Union, the funds are not being routed back to customers’ accounts. Our records show that the issue has been resolved and a full refund was processed on July 27, 2016. The funds were sent to the account that was used to fund the transfer. We have reviewed your profile and we do not see any issues that would prevent you from sending the funds. For further assistance with your online account you may contact our Webcare team at ###-###-####. We are truly sorry for any inconvenience this matter may have caused you. Kind Regards, [redacted]
Dear [redacted], Western Union is responding to your complaint to the Revdex.com. Please be aware that we are diligently researching and working on the case outlined in your correspondence with the Revdex.com. Unfortunately, we have been unable to reach resolution...
in your matter yet, despite our best efforts. Please be assured that we will respond as soon as possible with an update. Best Regards,[redacted]
Initial Business Response /* (1000, 4, 2015/12/18) */
Dear [redacted],
Western Union is responding to your December 3, 2015 complaint to the Revdex.com.
Western Union prides itself on delivering a superior customer experience. It is our goal to exceed the expectations of our...
customers every time they use one of our products or services. Whenever an issue is brought to our attention, we take it very seriously and move to correct the issue quickly.
We have sent you a copy of the cashed Money Order under separate cover for security and privacy purposes. Our records indicate that it was cashed by your intended recipient. You will now need to address this issue with [redacted]
To address your request for fees compensation:
Your compensation amount was not specified and is also addressed in our Terms and Conditions by visiting https://www.westernunion.com/us/en/terms-conditions.html.
All transactions: (i) which exceed certain amounts; (ii) to certain destinations; and (iii) that implicate certain regulatory issues or consumer protection issues are subject to Western Union's terms and conditions. Specifically, Western Union shall not be liable for damages whether caused by negligence on the part of its employees, suppliers or agents or otherwise. Additionally, Western Union's terms and conditions specifically state that unless you have obtained a higher liability limit by calling Western Union's Customer Service Number and paying an additional fee, neither Western Union nor its agents shall be liable for any indirect, special, incidental, consequential, exemplary or punitive damages or the like.
Western Union values your business and sincerely regrets the inconvenience you experienced.
Kind Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because: I have called serval west union bank in Ghana-Accra they said westeren in holland should comfired the bank codein ghana and addre where the money was taken and prove of signature of the person, identy, date of birth
Sincerely,
[redacted]
Revdex.com:
I have resolved my complaint with Western Union and my money has now been returned to me. Thank you for your attention in this matter.
Sincerely,
[redacted]
Dear [redacted], Western Union is responding to your complaint to the Revdex.com. Western Union prides itself on delivering a superior customer experience. It is our goal to exceed the expectations of our customer every time they use one of our products or services....
Whenever an issue is brought to our attention, we take it very seriously and move to correct the issue quickly. Our records indicate that a refund was issued to you on July 17, 2016 per your request. Your compensation amount was not specified and is also addressed in our Terms and Conditions by visiting [redacted]. All transactions: (i) which exceed certain amounts; (ii) to certain destinations; and (iii) that implicate certain regulatory issues or consumer protection issues are subject to Western Union’s terms and conditions. Specifically, Western Union shall not be liable for damages whether caused by negligence on the part of its employees, suppliers or agents or otherwise. Additionally, Western Union’s terms and conditions specifically state that unless you have obtained a higher liability limit by calling Western Union’s Customer Service Number and paying an additional fee, neither Western Union nor its agents shall be liable for any indirect, special, incidental, consequential, exemplary or punitive damages or the like. We sincerely apologize for any inconvenience you have experienced with retrieving the specified Western Union transaction and in using our services. It is our hope that you will not base your opinion of us on this incident, but that you will give us another opportunity to provide you with the high quality service that has made Western Union a global leader in the money transfer industry. Kind Regards, [redacted] Tell us why here...
Dear Ms. [redacted], This is in response to the complaint you filed with the Revdex.com. We sincerely apologize for the problems you have experienced. Western Union cannot refund a Money Order check that has already been cashed. We are required to investigate and confirm with the...
Bank Of First Deposit (BOFD) if the correct procedures to cash the check have been followed before a refund can be processed. Western Union does not guarantee that the payment will be recovered from the BOFD. Western Union will be acting on your behalf to collect the funds from the BOFD. In addition, since we did not receive a response from BOFD, on 7/25/17, all documents were resubmitted. The Forgery Department will keep you posted and copied on all correspondence received back from the bank. The Western Union Forgery Department has no power to influence the investigation process once the claim is submitted to the BOFD. The length of time that it takes for the BOFD to resolve each case varies by institution. We regret any inconvenience this matter may have caused. Sincerely, Executive Resolutions Group
Dear [redacted], Western Union is responding to your rebuttal to the Revdex.com. Our position in this matter has not changed. Please be aware that our contractual obligations are to the Sender, therefore; we cannot disclose any information about the Sender as personal and financial information maintained in the records of Western Union is protected from disclosure by Federal and State privacy laws. Western Union apologizes that you found difficulty working with our Customer Support. We regret any inconvenience this matter may have caused. We thank you for your feedback and want you to know that we will take the necessary steps to correct the issue. Your compensation amount was not specified and is also addressed in our Terms and Conditions by visiting https://www.westernunion.com/us/en/terms-conditions.html. All transactions: (i) which exceed certain amounts; (ii) to certain destinations; and (iii) that implicate certain regulatory issues or consumer protection issues are subject to Western Union's terms and conditions. Specifically, Western Union shall not be liable for damages whether caused by negligence on the part of its employees, suppliers or agents or otherwise. Additionally, Western Union's terms and conditions specifically state that unless you have obtained a higher liability limit by calling Western Union's Customer Service Number and paying an additional fee, neither Western Union nor its agents shall be liable for any indirect, special, incidental, consequential, exemplary or punitive damages or the like. Western Union considers this case closed. Kind Regards, [redacted]
Dear [redacted],This is in response to the complaint you filed with the Revdex.com. We sincerely apologize for the problems you have experienced.We refunded the difference to you on February 9, 2017. You collected the reimbursement on February 10, 2017.We regret...
any inconvenience this matter may have caused.Sincerely,Executive Resolutions Group
Dear [redacted],Western Union has become aware of pending litigation related to the consumer complaint you filed with the Revdex.com.Western Union will defer to the court’s decision relating to this matter.Sincerely,Executive Resolutions DepartmentWestern Union
Initial Business Response /* (1000, 9, 2015/08/12) */
Dear Mr. [redacted],
This is in response to the complaint you filed with the Revdex.com.
We have reviewed the transaction that you sent back on, December, 14, 2013. We noticed that the receiver's name change request you made on...
February, 26, 2014, did not complete successfully, and for this reason a full refund has been processed. We will be providing feedback/coaching to the operator involved to avoid similar incidents in the future.
We contacted you by phone on August, 11, 2015 and provided the details of the refund. Confirmation was received from you that you were able to successfully collect the funds.
We regret any inconvenience this matter has caused. It is our hope that you will not base your opinion of us on this incident, but that you will provide us with the opportunity in the future to serve you in the manner which has made Western Union a global leader in the money transfer industry.
Sincerely,
Executive Resolutions Group
Initial Consumer Rebuttal /* (2000, 11, 2015/08/13) */
From: [redacted] [mailto:**@tradepak.net]
Sent: Thursday, August 13, XXXX X:XX AM
To: 'Revdex.com'
Subject: RE: Revdex.com Complaint Case# 75261443 (Ref#XX-XXXX-XXXXXXXX-XX-XXXX)
Yes, the case has been resolved.
Complaint: [redacted]
I am rejecting this response because:The second response from Western Union is an exact copy of the first response. This business is not willing to resolve the issue. On 1/23/17, I received a phone call from a Western Union, [redacted], Operator #[redacted]. She said there has been no update since investigation was re-opened on 1/11/17. She will keep monitoring the case, will call me as soon as there is a update. I reiterate that after I sent the money on 11/4/16, it went missing. It was not available for my receiver in [redacted] to pick up. I didn't request a cancellation, nor did I ever receive a refund. Now I believe it is a fraud within Western Union, an organized crime of Western Union employees and others. Only they have the power to alter the fund transfer to different destination other than the money transfer form that I filled out. And yet, Western Union intentionally delayed reporting of this fraud and crime, first by saying giving them 30 days to investigate. After 30 days went by, they said now it would require 90 days for investigation. After 68 days, they mailed a letter saying the money was transferred CORRECTLY! How amazing! I called 911 as soon as I found out the money was not available for my receiver to pick up, within 24 hours after I sent the money. Yet it took Western Union 68 days to tell me the money was sent correctly.
Sincerely,
[redacted]
Complaint: [redacted]
I am rejecting this response because: The Western Union's continued avowal of responsibility for the failure to deliver to the right person the money I entrusted to them is for obvious reasons unacceptable. If the company has done a thorough investigation as they claim, they would have found that they delivered the money to the wrong person. In which case it is their responsibility to recover the money from the wrong person for delivery to the right person. Additionally, Western Union keeps saying the company collaborates with the local authority if subpoena is filed, but the company does not specify which local authority it refers to. I transacted the business in the US but the money was to be paid in Nigeria. So which local police authority is Western Union referring to? If it is Nigeria, who pays for the expenses of traveling to Nigeria to secure a subpoena? Moreover, if the company has followed proper procedure, it would not have given my money to anyone other than the person I named. The money was put on hold and the authority who I was asked to call, obtained all the information regarding the transaction from me. I believe that this was the point at which my transaction was compromised because for the many years I had sent money through Western Union, my fund had never been put on hold and had been delivered to the right persons. Western Union needs to thoroughly investigate what happened with my money at the holding site.
Whichever way one looks at it, Western Union has been responsible for botching the transaction and should be responsible for recovering the money and refunding it plus interest and compensation for the multiple inconveniences the company has caused me and the intended recipient of the fund entrusted to Western Union.
Sincerely,
F. [redacted]
Dear [redacted]This is in response to the complaint filed through the Revdex.com.Western Union has conducted proper investigation into the complaint. Our records indicate that the transaction in question was paid out to the intended receiver according to our Terms and Conditions of...
service.Western Union works closely with law enforcement in this type of scenarios. If you present a claim with your local police, we will be able to provide the information available in our records through a subpoena request. Make sure the subpoena is sent to:[redacted]
[redacted]
[redacted]
[redacted]If you have any additional questions, do not hesitate to contact us.Sincerely,[redacted]
[redacted]
Dear [redacted],Western Union is responding to your complaint to the Revdex.com.Western Union prides itself on delivering a superior customer experience. It is our goal to exceed the expectations of our customer every time they use one of our products or services. Whenever an issue is...
brought to our attention, we take it very seriously and move to correct the issue quickly.Your transaction was declined due to failure to meet our validation requirements in compliance with our Anti-Money Laundering compliance program or similar legal requirements. Western Union works hard to provide money transfer services that meet the needs of the public while complying with government requirements and protecting consumers against fraud. In order to comply with government constraints and protect consumers against fraud, transfers may be blocked or limited. A previous transaction successfully sent does not guarantee that a future money transfer will be validated since each transfer is verified separately.Our records indicate that you were refunded on September 6, 2016.We sincerely apologize for any inconvenience you have experienced with retrieving the specified Western Union transaction and in using our services. It is our hope that you will not base your opinion of us on this incident, but that you will give us another opportunity to provide you with the high quality service that has made Western Union a global leader in the money transfer industry. Kind RegardsExecutive Resolution Team
Initial Business Response /* (1000, 4, 2015/10/26) */
Dear Ms. [redacted],
This is in response to the complaint you filed with the Revdex.com. We sincerely apologize for the problems you have experienced.
The original refund check that was sent to you on February 4, 2015 was...
stopped on March 3, 2015 as per your request since you did not receive it. Based on the communication that we have had with you via e-mail, you confirmed that your physical address is still the same as the one registered in the transfer.
An overnight delivery request was processed to send you the refund check as soon as possible. FedEx's tracking number was shared with you. The check will arrive to your physical address on October 26, 2015.
Western Union apologizes that you found difficulty working with our Customer Support. We regret any inconvenience this matter may have caused. When a concern such as this is brought to our attention, we take it very seriously and move to correct it quickly. We thank you for your feedback and want you to know that we will take the necessary steps to correct the issue.
Sincerely,
Executive Resolutions Group
Revdex.com:
My sister, The receiver, solved the problem in Brazil through her bank. But I want to emphasize that the company Western Union hasn't done anything to help, and I do not want to give them the credit for the resolution. The bank in Brazil though did a great job and in less than 2 days.
Sincerely,
[redacted]
Dear Mr. [redacted]: I am writing in response to your complaint submitted to the Revdex.com (Revdex.com). In your complaint, you stated that we did not address your concerns regarding our Western Union Money Order refund process, and the fees that we charge. To request a refund or a copy of your cashed Western Union Money Order, there are three conditions that must be met. The conditions are Proof of Purchase (POP), Processing fee and Appropriate completed forms. All forms and processing fees associated to them, can be found at www.westernunion.com. The non-refundable processing fee is used to cover all costs related to the process of your money order and administrative costs and expenses that we are assessed for a refund or tracer request. Because we are working with third-party institutions, the entire process can take up to 30 days to complete. Western Union considers this case closed. If you should have any additional questions or concerns, please contact our Corporate Headquarters at 720-332-1000, and provide the Western Union Reference #[redacted]. You may also email us at [email protected]. Sincerely, The Western Union Executive Resolutions Team
Dear Revdex.com, I would like to let it be known that I received the check for the full amount from Western Union and now consider the matter completely resolved.I would like to thank WU for their prompt response. It is however unfortunate that it led to me having to make this type of complaint for them to take prompt action. I am however grateful nevertheless.
Sincerely,
[redacted]
Dear Mr. [redacted],Western Union is writing in response to the complaint we received from you dated 3/14/2018 which was addressed to our corporate headquarters through the Revdex.com. In your complaint, you indicate that you made a transaction that was never picked up by the receiver. You...
were to receive a refund check; however, this never arrived and you would like to obtain your refund.Western Union has investigated your case. We have identified that the refund for your transfer was processed for the principal and charges on 01/16/2018 in the amount of 15.00 USD via Money Transfer Control Number (MTCN) ending in: [redacted]. Your refund is currently available for pick up at any Western Union agent location within the United States. Note that the refund was issued under the same MTCN it was sent; however, this should not generate any problem for you to retrieving your funds.We sincerely apologize for any inconvenience you have experienced with the specified Western Union transaction and the information that was provided previously regarding your refund. It is our hope that you will not base your opinion of us on this incident, but that you will give us another opportunity to provide you with the high quality service that has made Western Union a global leader in the money transfer industry.Western Union considers this case closed. If you have you have any additional questions or concerns regarding this complaint or resolution, please contact our Corporate Headquarters at ###-###-####, and provide the Western Union Reference #: [redacted]. You may also email us at [redacted]. Sincerely,Executive Resolutions[redacted]
[redacted]Western Union Financial Services
Dear [redacted], Western Union is responding to your rebuttal with the Revdex.com. We have now completed our investigation and will address your concerns accordingly. Due to a system error, the refund requests were not processed. Upon further investigating this matter, it was determined that a technical issue with one of our vendor sites affected a number of refund/cancel requests – even though the refund was initiated by Western Union, the funds are not being routed back to customers’ accounts. Our records show that the issue has been resolved and a full refund was processed on July 27, 2016. The funds were sent to the account that was used to fund the transfer. We have reviewed your profile and we do not see any issues that would prevent you from sending the funds. For further assistance with your online account you may contact our Webcare team at ###-###-####. We are truly sorry for any inconvenience this matter may have caused you. Kind Regards, [redacted]
Dear [redacted], Western Union is responding to your complaint to the Revdex.com. Please be aware that we are diligently researching and working on the case outlined in your correspondence with the Revdex.com. Unfortunately, we have been unable to reach resolution...
in your matter yet, despite our best efforts. Please be assured that we will respond as soon as possible with an update. Best Regards,[redacted]
Initial Business Response /* (1000, 4, 2015/12/18) */
Dear [redacted],
Western Union is responding to your December 3, 2015 complaint to the Revdex.com.
Western Union prides itself on delivering a superior customer experience. It is our goal to exceed the expectations of our...
customers every time they use one of our products or services. Whenever an issue is brought to our attention, we take it very seriously and move to correct the issue quickly.
We have sent you a copy of the cashed Money Order under separate cover for security and privacy purposes. Our records indicate that it was cashed by your intended recipient. You will now need to address this issue with [redacted]
To address your request for fees compensation:
Your compensation amount was not specified and is also addressed in our Terms and Conditions by visiting https://www.westernunion.com/us/en/terms-conditions.html.
All transactions: (i) which exceed certain amounts; (ii) to certain destinations; and (iii) that implicate certain regulatory issues or consumer protection issues are subject to Western Union's terms and conditions. Specifically, Western Union shall not be liable for damages whether caused by negligence on the part of its employees, suppliers or agents or otherwise. Additionally, Western Union's terms and conditions specifically state that unless you have obtained a higher liability limit by calling Western Union's Customer Service Number and paying an additional fee, neither Western Union nor its agents shall be liable for any indirect, special, incidental, consequential, exemplary or punitive damages or the like.
Western Union values your business and sincerely regrets the inconvenience you experienced.
Kind Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because: I have called serval west union bank in Ghana-Accra they said westeren in holland should comfired the bank codein ghana and addre where the money was taken and prove of signature of the person, identy, date of birth
Sincerely,
[redacted]
Revdex.com:
I have resolved my complaint with Western Union and my money has now been returned to me. Thank you for your attention in this matter.
Sincerely,
[redacted]