TheRealReal.com

Real Real was an excellent website; very responsiveReturn was quickly processedRepresentatives were polite & filled through

I was a customer, purchase a lot expensive items , and I had one issues with return , it’s was more than weeks of processing time , I called and waited, finally I file dispute on *** because I need my money and I can’t get any response when it’s all going to be finishedSo I did get my refundI try to purchase an item today and my account is blocked and I am not a customer anymore, all though they didn’t cancel my membership which I pay for, response from real real was that it’s because I file disputeWell it’s great company, awesome reputation but I can’t do anything to them even used my right to disputes if they lateIt’s just wrong that despite all that bad reviews and cases they had filled against them by other customers I give them a chance and buy there product , but on return I got such horable treatment!

There are numerous accounts here of The Real Real selling fakes, and if you want more, go search The Purse Forum for the company's name + fakeNot only do they sell fakes, they re-list fakes after they've been notifiedDisgustingThey should be criminally investigated for knowingly trafficking counterfeitsI made the mistake of consigning some authentic goods of my own, under the assumption that they would list them for comparable prices to the ones the list the same items for all the timeHow wrong I wasThe is that work there can't tell the difference between an evening gown and a maxi dress, and I ended up with less than $for a $Alexander McQueen dressNow they spam me every few days, hungry for more consignmentsEvery time I get a consignment email from them, it reminds me to warn more people awayThese people want your items to sell in bulk to line their pocketsThey will do anything to make even a single dollar, and they couldn't care less about the value of your items, much less whether they're real or fakeSteer clear of these devious people!

I became a customer sometime in and have been a repeated client ever sinceI recently learned about their many bad reviews online as well as multiple complaints in the Revdex.com website which does not surprise me as I have a been victim and been scammed as wellPlease note I recently had a major issue as a consignor as they lost one of my high-end itemsSuch matter was already settled after much back-and-forth and many escalated argumentsHowever, I am now also having issues as a buyer as I recently ordered the following dress on 9/6/along with other items: *** * product Lafayette Midi A-Line Dress Brown Lafayette midi A-line dress with V-neck, bow accent at waist and zip closure at backBrown *** M $*** I received the rest of the items yet they failed to include the aforementioned item even though I had already been charged for it along with delivery shipping feesThe very same day (on or about Thursday, Sept13th, 2018) when the d

I sent The Real Real a Balenciaga Motocross Giant iPad Case which I originally purchased at Barneys for over $several years agoI shipped it in November of in perfect condition, and they JUST NOW SOLD IT on April 6th!! They listed it originally at $175, but said they would never go below 50% offInstead they sold it for $(over 50% off), leaving me with a measly $commission! I could have done better selling it on *** *** ** ***! I HIGHLY do not recommend using The Real RealIt was a waste of my time and money!!!

Terrible customer service! I didn't receive orders, so I called and a woman gives me an attitude, like it's my faultI spent thousands with this company and that's how they treat their clients? Never againI hope I get my refund!

I recently purchased a pair of diamond earrings and a ring from this company totaling over They sent it via *** ** *** *** messed the delivery up tremendously leaving the order to be be sent back to the shipperI called the Real Real to explain this mwhile I was the pilocation *** gave me, only to be met with a nasty attitude from their rep on the FridayI tolerated this girl and she promised to send me an email confirmation that my package would be re-routedI never recieved this emailSo I had to call back on MondayWhen I called back to make sure the order was actually coming like the first rep I spoke to on Friday had promised, I was given half information and an even worse attitude when I was trying to explain to *** (her name), that what she was reading to me was incorrectShe then cut me off and through down the phoneI insisted to speak with a manager and told no, they would have to call me backI then hung up and called back to speak

Twice I purchased items from this business, a handbag and a suede jacketBoth on final saleThe company states you can re-consign final sale itemsI had the items for a few months but never wore themI was waiting to have several items to send in for consignment at one timeThe company said they would not accept either of these items (two different occasions) because of excessive weaI never used either item and they were in exactly the same condition as purchased which was listed as very good condition on their website when I purchased

Initial Business Response /* (1000, 7, 2014/08/28) */
We have returned all of her consignment items, and confirmed through Fedex tracking that they have been delivered to herWe've also emailed *** asking her to confirm
Initial Consumer Rebuttal /* (3000, 9, 2014/09/01)
*/
(The consumer indicated he/she DID NOT accept the response from the business.)
They returned my chanel bag damaged and refused to address thisNo matter how many emails or call are made to this company, they ignore questionsI told them they returned the bag damaged and they ignored the emailThe value of this bag is in excess of $and they will not address the damage that occurred while in their possession
Final Business Response /* (4000, 11, 2014/09/09) */
We've reimbursed *** for a mutually-agreed upon value for the bag*** told us that she accepts this response
Final Consumer Response /* (2000, 13, 2014/09/10) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Candidly I just want to be done with this company thank you to the Revdex.com for all your assistance

I paid $1,for a handbag that was advertised as authentic Coco ChanelThe advertising even contained a picture of the serial number on a tag that was sewn into the inside of the handbag When I received the handbag, which was a Christmas present for my wife, there was no serial number whatsoever anywhere in, on or around the handbagTheRealDeal customer service department tried to dupe me into believing that there was a serial number affixed to the bag, claiming, "We have verified the serial number is on a hologram sticker placed at an interior corner." However, there was no trace of any sort of serial number affixed to the bag, inside or outsideI have disputed the charge with my credit card company and filed a complaint with the Attorney General's office in the state of Arizona, where I liveThe bag is a counterfeitTheRealReal is an unethical company with absolutely no concern in even the slightest degree for the welfare of their customersThey are greedy and avariciousCaveat emptor certainly applies hereOnce they get your credit card information, you are ***, blued and tattooed

I sent a pair of *** Sunglasses for this company to consignThey sent them back to the wrong address stating they didn't meet their standardThey were returned back by fedex to this company on May 26, I have been requesting these sunglasses since May and they continue to provide me with excuses and to no avail I still haven't receivedAll I get is oh we are going to ship them back but I have not receivedI think they outright stole them and they are just hoping I will go away

Buyer beware they aren’t capable of authenticating all of the items stated
I have received a number of items I believe we’re not authentic
I read an article online related to highend goods in the market place which states in general out of items sold online are knock offs from China they have very good versions these days even with tags
Don’t think they aren’t selling those items there as well
you have to be an expert on authenticating your order or you will pay for knock offs there too at least I have
So what are they doing there besides collecting customers money and selling everything they can regardless

I have been a customer of this company for almost yearsFor the last half a year I was not receiving the full refund for the returned ordersAfter calling and emailing and escalating to the management, the merchandise would be found at their warehouse months later and returned to me without any notice, instead of a refundSome packages were returned to the address not used to place the orderThe packages were found under the snow months and months after the issue was raised with the companyFew orders were returned to non-existing addressGeneral customer service would not have any knowledge why the items were not refunded and dumped at the doorstepsThey would escalate the issue to the management that was never available during the phone callsFor over months, and as many escalated cases, I have not received a response from either*** ** *** the only two constantly unavailable managersA few months ago I stopped receiving not only refunds but merchandise backAfter

I became a customer sometime in and have been a repeated client ever sinceI recently learned about their many bad reviews online as well as multiple complaints in the Revdex.com website which does not surprise me as I have a been victim and been scammed as wellPlease note I recently had a major issue as a consignor as they lost one of my high-end itemsSuch matter was already settled after much back-and-forth and many escalated argumentsHowever, I am now also having issues as a buyer as I recently ordered the following dress on 9/6/along with other items: *** * product Lafayette Midi A-Line Dress Brown Lafayette midi A-line dress with V-neck, bow accent at waist and zip closure at backBrown *** M $*** I received the rest of the items yet they failed to include the aforementioned item even though I had already been charged for it along with delivery shipping feesThe very same day (on or about Thursday, Sept13th, 2018) when the d

I purchased a $Louis Vuitton duffle bag in Sept I used it for the first time in Oct and two of the handles brokeWhen I got back into the US - days after my bag broke - I filed a dispute with my credit card company and The Real RealI was told by The Real Real to take the bag to the Louis Vuitton store for repairLouis Vuitton said they no long make the particular leather and cannot repair the itemI called The Real Real back and they took the bag backI was refunded my purchase priceI tried to make a purchase in Julyand my account has been lockedI called to ask whyNo response from Real RealI called back in Sept - still no responseI called again today, 10/and was told my account is locked indefinitely because of the charge backA $bag breaking within the first month is unacceptableInstead of locking my account - the account the consignor should be lockedNOT MINEI asked for the contact information of the Account Manager and was told they can take my information but they are not allowed to give out the information of the AMTerrible policy and terrible customer service!

I have been a customer of this company for almost yearsFor the last half a year I was not receiving the full refund for the returned ordersAfter calling and emailing and escalating to the management, the merchandise would be found at their warehouse months later and returned to me without any notice, instead of a refundSome packages were returned to the address not used to place the orderThe packages were found under the snow months and months after the issue was raised with the companyFew orders were returned to non-existing addressGeneral customer service would not have any knowledge why the items were not refunded and dumped at the doorstepsThey would escalate the issue to the management that was never available during the phone callsFor over months, and as many escalated cases, I have not received a response from either*** ** *** the only two constantly unavailable managersA few months ago I stopped receiving not only refunds but merchandise backAfter

I purchased a watch advertised and guaranteed to be water resistant to original mfg specsThe watch broke the first day I received itNot only did the advertise and tout their company's reputation for verifying designer consigned merchandiseThey clearly didn't do any of the tests that were advertisedIt was just a marketing ploy with hopes that the products they're selling just happen to still be working according to the OEM standardsNow after returning the item they're refusing to refund me the shipping feeAnd they're claiming it's a non-refundable shipping and processing chargeI can understand if I was at fault in some way and being responsible for the returnBut, they misled me and are now refusing to offer me a full refund

UnimpressedTried to order something multiple times, and rather than engage and explain they kept cancelling my order because they didn't like that I used more than one email address, they just cancelled it outrightThen I tried to order from the email address I typically used and the item was no longer on saleI can buy new for that price and have a far better experience

Initial Business Response /* (1000, 8, 2015/10/07) */
Dear Revdex.com,
Thank you forwarding the concerns of our consignorWe have spoken extensively with the consignor since this complaint was filed and believe this matter has been settled
We strive to make our pricing policies
as clear as possibleThe representatives our consignors work with explain our pricing policy when they meet with potential consignorsConsignors must sign and accept our agreement prior to consigning with usAnd the agreement is available online for the consignor to referenceThat being said, in this consignor's case, there was still confusion about the process and the policy which resulted in the sale of items for which the consignor had a different expectation
We apologize for the consignor's inconvenience and regret that we did not live up to their expectations, but assure you that The RealReal operates with the highest integrity and we genuinely seek to help consignors sell at the best prices possible
Sincerely,
The RealReal
Consignor Relations

Initial Business Response /* (1000, 5, 2015/02/20) */
We have already reimbursed Ms*** for the full value of her sandals, as a courtesy