TheRealReal.com

I am having a terrible experience with them over consigningThey say that they accept items that are bought at their shop before, and in same or similar conditionI sent them items, that were all bought at themThen I got a notice that told me of them were not acceptedI am sure that of were never used/wornAlso they were bought in a year or a halfOther are just worn once or twiceDefinitely in same or similar condition, but they declined and is shipping those items back to me in multiple boxes(They say that they're going to charge shipping cost when they ship unaccepted items back.) They just sold me items that shouldn't be sold at their shop, so they don't accept those when they were consigned in again by a regular customerThey just accept anything from bigger retail businesses, even though item's brands were not on the brand list they usually accept, or with some minor defectThen they sell those as "pristine" conditionI usually bought only "pristine" itemsrejected items were also pristineBut now they were not accepted because I am a just regular customer, not a big retailerThey shouldn't accept any items that they don't want to accept from regular consigners, even from big retailersThey shouldn't say that they will accept items for consigning that are bought at their store before, and in same or similar condition, if they don't want toBig mistakes, big conditional rules and big PARTIALITY! I am so insulted, treated in very unkind wayCustomers, beware!!!! Don't drain your money, time and feelings for this company!

I purchased a handbag online from The RealReal that was 'not returnable' which was not an issue for me because I read the description of the bag thoroughly before I purchasedHowever, when I received it I found that it was falsely described as being a larger handbag than it actually isThe width measurement was stated as being '14-1/2" but it is only 12" and much smallerI immediately emailed The RealReal with my complaint last Friday (3/16/18) and have not received a responseI believe that they are engaging in deceptive business practices by not accurately describing items that they might not be able to sell otherwise and then try to cover themselves by not allowing returnsI also have the email I sent to them if you need it and can also provide a link to the item I purchased online with the description

On June 4, I received an email from *** ***, Business Development Representative in regards to an appointment I had planned on June 5, for the valuation of two Louis Vuitton BagsThe email provided additional information on co-signing with *** *** *** and ended with confirmed additional promotions that were being run for commission payment of the certain items that were being cosignedIn the email, *** noted that there was an increased commission structure of 70% for all handbags that were valued above $1,(as opposed to their typical 55% opening commission rate)At my appointment a Valuation Manager noted that this was not validAfter follow up with ***, she noted that she had made a mistake and would not honor the promotion confirmed to me on June 4, After asking for her to confer with her manager, *** ***, Business Development Manager, further confirmed I would not be offered the promotion that was sent to me on June 4, of the increas

I consigned a very expensive *** handbag to this company with full paperwork of authenticity, matching ID card to the paperwork, it’s original box and dust bagWhen it didn’t sell, I asked for it to be sent backWhat I received looks similar to my bag but all identifying paperwork, *** ID number original box and bag are missingThis company either sent me a bag that is not mine or kept all of my identifying paperwork to use to sell another bagIn the consignment business having the original paperwork and box and dust bag adds thousands of dollars to the valueWhat I have now is completely worthless as I can not prove it’s value

The worst experience I've had with any companyCustomer service is a joke, no effort and ability to help resolving any issues, terrible place to consignThey are friendly and easy before you send anything in, once they have your items, it's overThey don't care about you as long as they make their 45% off your goodsadvertisement, misleading informationThey undervalue your goods and then run an extra 20% or more sale on top of it, that means you as a consignor get real *** money for your stuffManagement and policies are a joke, I don't know who runs the operation, but this is the lousiest luxury consignment site ever! THEY ROB YOUI sent over items which were accepted by them, one of the items is a high demand popular Louis Vuitton wallet, in great condition, days after being on the website, they sold it with their 20% off promotion despite that fact it was marked as not available for any coupons and discountsI mean why the hell would anyone do that? The consignment rep who helped me clearly told me such an item like this would not be on sale unless it's being on sale for more than daysBUT days after ?? A well sought after LV wallet?? I have no wordsBut they refused to admit it was their mistake and refused to do anything about itThey simply just do not give a crap about youTHINK TWICE BEFORE YOU SEND IN YOUR GOODSNever again

I ordered an John Hardy Necklace and the item I received was fakeNot only was it fake but it wasn't even sterling silverI paid over $and the item could not have been valued at more then $ When I tried to return the item using the online instructions I hit a deadens because it said the item was non returnableI have contacted my credit card company to start a dispute

I have bought and consigned with this company for several yearsI purchased a dress days agoIt never shippedI placed calls to the customer serviceI had to wait each time I called 10-minutesEach agent that I FINALLY got on the line stated the dress was being overnightedNever cameI canceled the Order tonight for a full refundVery poor customer serviceTaking money for an item that is never sent is unfair trade practicesShame on them

I sent a pair of *** Sunglasses for this company to consignThey sent them back to the wrong address stating they didn't meet their standardThey were returned back by fedex to this company on May 26, I have been requesting these sunglasses since May and they continue to provide me with excuses and to no avail I still haven't receivedAll I get is oh we are going to ship them back but I have not receivedI think they outright stole them and they are just hoping I will go away

Initial Business Response /* (1000, 7, 2015/09/22) */
We responded to the NJ Revdex.com on this complaint last monthHere is the response provided:
Dear Revdex.com,
In order to provide great value to our customers, handbags are final purchase and not eligible for returnThe
customer initially contacted us and asked to return the handbag - no mention was made that she thought the bag was not genuineWe showed her where the policy states that handbags are not returnableA week later, the customer sent the Revdex.com her complaint and then days after she filed her complaint with the Revdex.com, she called to tell us she thought the bag was not genuine
Our experts examine every bag and are specially trained in authenticationThis handbag was verified as authentic and we stand by that
We have been in subsequent communication with the customer and consider this matter closed
Sincerely,
The RealReal Customer Service

Initial Business Response /* (1000, 5, 2015/04/28) */
We've had several email conversations with Ms***, and, as we told her on April 21st, there was no major discrepancy in the measurements of the handbags, but, as a courtesy, we were refunding herWe have refunded the full amount of her
order #RXXXXXXXXX, $on April 7, and $on April We answer hundreds of calls every day to the customer service number she mentioned, so I'm not sure why she says that she can't get throughPerhaps the issue is with her phone

I have purchased several items from this place and have been pleased with some but most are not as described especially as in sizing and measurementsThey describe items with only measurements and when you receive the item it is half it's sizeI am finished doing business with them

I used to shop regularly, then I noticed that while their prices were rising the merchandise I was receiving had stains, sized incorrectly or in lesser condition than statedHowever, I was excited about their DEC 'pop up store in Union Sqin San FranciscoI brought items in to be assessed for sale*** took the items and I was not given a receipt for
THEYSKENS' THEORY POINTED-TOE PLATFORM PUMPS, CHANEL SHOES, STUART WEITZMAN SHOES, PRADA SHOES, SERGIO ROSSI SHOES, JIMMY CHOO SUEDE PLATFORM PUMPS, STUART WEITZMAN PEEP-TOE PLATFORM PUMPS, ALICE + OLIVIA SILK & CASHMERE-BLEND SWEATER DRESS, GUCCI HANDBAGSThey haven't replied to emails and on JAN 5, *** *** emailed I should receive my items in a weekThey did not accept some items and the items they did I was unhappy with the priceIt is JAN, 'and no email, none of my merchandise, no tracking numberI'm livid, this is no way to do business

This is an online consignment storeI sent them a *** purse to consign which they rejected and stated they would return back to me on 04/11/They ended up sending it to my old address in Dallas, TX instead of my current address in Jacksonville, FL which I had already updated with themI contacted them weeks after the expected date of delivery and they said it was sent to my old addressI was able to locate the bag and requested a friend to go pick it up and ship it back to meThey agreed to send me a *** label to cover the shipping cost but the first label expired and the second one they sent to replace it had the incorrect address and the item ended up being shipped back to my old TX address!!! I contacted them again and they were quite rude and refused to update the label and said they would have *** collect the item from TX but this was never doneI contacted *** and they said that RealReal cancelled the pick up and now I cannot locate the bag at allI contacted

DeceivingThe bag shipped to me is brand new, fake, looks just like those from the streets of New York, and it is not used or authentic as claimedThe dust bag is only half size of the bag! The online description does not match with the bag! Say what they want to make a saleWith the bait words 'Final Sale', they ship anything, real or not, and not returnable, they got your money, done!I spent much times on the phone requesting a refund, no luckI then tried to reconsign it back to them and was lied to as they will do after taking all my info for 'consign' it back online and that I will get paid 55% of the sale price in 30-days, and an email confirmation will be on the wayNothing happenedCalled againPromised again and was told 'not to worry, *** will call you and will consign it for you'Next hour, FedEx delivered the same fake bag with no paperwork at all to my doorLies and liesFirst time and last being TheRealReal customerI should have believed their negative reviews on the Revdex.com page! Not worth to dispute from my credit cardMy time is more valuableLesson learned! Real is not RealLike many others, wondering how can business like this last? They don't deserve this one starI lost $to the fake bag that is too embarrassing to carry 9/1/

My Burberry London coat is a fake!
I was given the name of this website by a model in SoCal that I work withI searched the site for weeks for an item to come up that I have been looking forFinally weeks ago the black Burberry London short rain coat with zip in wool lining, Nova signature plaid lining, detachable hood, and Nova cuffs came up for sale in my size! I was thrilled! I had tried on this coat at a Burberry shop, but could not pay $for it a few seasons agoI was THRILLED to buy this "lightly used" coat for $325! When I received the coat, the first thing I noticed was the "feel" of the coat...not what I had tried onThe zippers were plastic, not metal, and the grommets on the drawstring look cheapI pretty much knew then I,bought a fakeI took it to a Burberry store and discovered Burberry has never used plastic zippers! I also called Burberry customer service and was told the same thing
When I called realreal customer service, I had no problem getting them to give me a return shipping label, and free shipping back to themNow my only hope is that once they receive the coat, that I get my money back!

I recently purchased a pair of diamond earrings and a ring from this company totaling over They sent it via *** ** *** *** messed the delivery up tremendously leaving the order to be be sent back to the shipperI called the Real Real to explain this mwhile I was the pilocation *** gave me, only to be met with a nasty attitude from their rep on the FridayI tolerated this girl and she promised to send me an email confirmation that my package would be re-routedI never recieved this emailSo I had to call back on MondayWhen I called back to make sure the order was actually coming like the first rep I spoke to on Friday had promised, I was given half information and an even worse attitude when I was trying to explain to *** (her name), that what she was reading to me was incorrectShe then cut me off and through down the phoneI insisted to speak with a manager and told no, they would have to call me backI then hung up and called back to speak

I ordered an John Hardy Necklace and the item I received was fakeNot only was it fake but it wasn't even sterling silverI paid over $and the item could not have been valued at more then $ When I tried to return the item using the online instructions I hit a deadens because it said the item was non returnableI have contacted my credit card company to start a dispute

I find all the negative reviews hard to believeI have ordered shoes, a wallet, and a backpack through this website and found them all to be unquestionably real and in the condition describedI am a huge fan of this website as they are the only luxury resale site that REALLY monitors what is soldThey see all their product in person and professionally photograph it before it even goes on the websiteI honestly think people only come here when they have something bad to say so my suggestion is to give TRR a shot and form your own opinion

I sold items on the site and would like my money deposited in my bank accountI do not want their store credit

They sold me a fake *** bag in aug When I went to the official *** store they determined that the authenticity was a replica*** confiscated the replica; reached out multiple times to the real real for an exchange because of their policy, but the company refused and accused me of fraudThey blocked my name and address from making future purchases because of THEIR mistakesThe nerve