TheRealReal.com

I used to shop regularly, then I noticed that while their prices were rising the merchandise I was receiving had stains, sized incorrectly or in lesser condition than statedHowever, I was excited about their DEC 'pop up store in Union Sqin San FranciscoI brought items in to be assessed for sale*** took the items and I was not given a receipt for
THEYSKENS' THEORY POINTED-TOE PLATFORM PUMPS, CHANEL SHOES, STUART WEITZMAN SHOES, PRADA SHOES, SERGIO ROSSI SHOES, JIMMY CHOO SUEDE PLATFORM PUMPS, STUART WEITZMAN PEEP-TOE PLATFORM PUMPS, ALICE + OLIVIA SILK & CASHMERE-BLEND SWEATER DRESS, GUCCI HANDBAGSThey haven't replied to emails and on JAN 5, *** *** emailed I should receive my items in a weekThey did not accept some items and the items they did I was unhappy with the priceIt is JAN, 'and no email, none of my merchandise, no tracking numberI'm livid, this is no way to do business

I consigned sunglasses, and selected the check option to receive my commissionAfter months of not receiving it, I followed up with TheRealReal to check in on itThey claimed they mailed the check, and someone else must have cashed itTo recover the money, I had to submit an affidavit to their bankI did that months ago, and still nothing from them

Negative
I am so disappointed I will never buy anything againI bought a pair off shoes, the size was totally wrongit will say but it fitted like a size this make me thing that it wasn't originalwhen I contacted them they emailed me back saying that there was nothing what they could doI lost the shoes are such in bad conditions

I consigned a very expensive *** handbag to this company with full paperwork of authenticity, matching ID card to the paperwork, it’s original box and dust bagWhen it didn’t sell, I asked for it to be sent backWhat I received looks similar to my bag but all identifying paperwork, *** ID number original box and bag are missingThis company either sent me a bag that is not mine or kept all of my identifying paperwork to use to sell another bagIn the consignment business having the original paperwork and box and dust bag adds thousands of dollars to the valueWhat I have now is completely worthless as I can not prove it’s value

I have bought and consigned with this company for several yearsI purchased a dress days agoIt never shippedI placed calls to the customer serviceI had to wait each time I called 10-minutesEach agent that I FINALLY got on the line stated the dress was being overnightedNever cameI canceled the Order tonight for a full refundVery poor customer serviceTaking money for an item that is never sent is unfair trade practicesShame on them

I ordered an John Hardy Necklace and the item I received was fakeNot only was it fake but it wasn't even sterling silverI paid over $and the item could not have been valued at more then $ When I tried to return the item using the online instructions I hit a deadens because it said the item was non returnableI have contacted my credit card company to start a dispute

The worst experience I've had with any companyCustomer service is a joke, no effort and ability to help resolving any issues, terrible place to consignThey are friendly and easy before you send anything in, once they have your items, it's overThey don't care about you as long as they make their 45% off your goodsadvertisement, misleading informationThey undervalue your goods and then run an extra 20% or more sale on top of it, that means you as a consignor get real *** money for your stuffManagement and policies are a joke, I don't know who runs the operation, but this is the lousiest luxury consignment site ever! THEY ROB YOUI sent over items which were accepted by them, one of the items is a high demand popular Louis Vuitton wallet, in great condition, days after being on the website, they sold it with their 20% off promotion despite that fact it was marked as not available for any coupons and discountsI mean why the hell would anyone do that? The consignment rep who helped me clearly told me such an item like this would not be on sale unless it's being on sale for more than daysBUT days after ?? A well sought after LV wallet?? I have no wordsBut they refused to admit it was their mistake and refused to do anything about itThey simply just do not give a crap about youTHINK TWICE BEFORE YOU SEND IN YOUR GOODSNever again

I sent a pair of *** Sunglasses for this company to consignThey sent them back to the wrong address stating they didn't meet their standardThey were returned back by fedex to this company on May 26, I have been requesting these sunglasses since May and they continue to provide me with excuses and to no avail I still haven't receivedAll I get is oh we are going to ship them back but I have not receivedI think they outright stole them and they are just hoping I will go away

I used to shop regularly, then I noticed that while their prices were rising the merchandise I was receiving had stains, sized incorrectly or in lesser condition than statedHowever, I was excited about their DEC 'pop up store in Union Sqin San FranciscoI brought items in to be assessed for sale*** took the items and I was not given a receipt for
THEYSKENS' THEORY POINTED-TOE PLATFORM PUMPS, CHANEL SHOES, STUART WEITZMAN SHOES, PRADA SHOES, SERGIO ROSSI SHOES, JIMMY CHOO SUEDE PLATFORM PUMPS, STUART WEITZMAN PEEP-TOE PLATFORM PUMPS, ALICE + OLIVIA SILK & CASHMERE-BLEND SWEATER DRESS, GUCCI HANDBAGSThey haven't replied to emails and on JAN 5, *** *** emailed I should receive my items in a weekThey did not accept some items and the items they did I was unhappy with the priceIt is JAN, 'and no email, none of my merchandise, no tracking numberI'm livid, this is no way to do business

I have purchased several items from this place and have been pleased with some but most are not as described especially as in sizing and measurementsThey describe items with only measurements and when you receive the item it is half it's sizeI am finished doing business with them

Initial Business Response /* (1000, 7, 2015/09/22) */
We responded to the NJ Revdex.com on this complaint last monthHere is the response provided:
Dear Revdex.com,
In order to provide great value to our customers, handbags are final purchase and not eligible for returnThe
customer initially contacted us and asked to return the handbag - no mention was made that she thought the bag was not genuineWe showed her where the policy states that handbags are not returnableA week later, the customer sent the Revdex.com her complaint and then days after she filed her complaint with the Revdex.com, she called to tell us she thought the bag was not genuine
Our experts examine every bag and are specially trained in authenticationThis handbag was verified as authentic and we stand by that
We have been in subsequent communication with the customer and consider this matter closed
Sincerely,
The RealReal Customer Service

This is an online consignment storeI sent them a *** purse to consign which they rejected and stated they would return back to me on 04/11/They ended up sending it to my old address in Dallas, TX instead of my current address in Jacksonville, FL which I had already updated with themI contacted them weeks after the expected date of delivery and they said it was sent to my old addressI was able to locate the bag and requested a friend to go pick it up and ship it back to meThey agreed to send me a *** label to cover the shipping cost but the first label expired and the second one they sent to replace it had the incorrect address and the item ended up being shipped back to my old TX address!!! I contacted them again and they were quite rude and refused to update the label and said they would have *** collect the item from TX but this was never doneI contacted *** and they said that RealReal cancelled the pick up and now I cannot locate the bag at allI contacted

Initial Business Response /* (1000, 5, 2015/04/28) */
We've had several email conversations with Ms***, and, as we told her on April 21st, there was no major discrepancy in the measurements of the handbags, but, as a courtesy, we were refunding herWe have refunded the full amount of her
order #RXXXXXXXXX, $on April 7, and $on April We answer hundreds of calls every day to the customer service number she mentioned, so I'm not sure why she says that she can't get throughPerhaps the issue is with her phone

DeceivingThe bag shipped to me is brand new, fake, looks just like those from the streets of New York, and it is not used or authentic as claimedThe dust bag is only half size of the bag! The online description does not match with the bag! Say what they want to make a saleWith the bait words 'Final Sale', they ship anything, real or not, and not returnable, they got your money, done!I spent much times on the phone requesting a refund, no luckI then tried to reconsign it back to them and was lied to as they will do after taking all my info for 'consign' it back online and that I will get paid 55% of the sale price in 30-days, and an email confirmation will be on the wayNothing happenedCalled againPromised again and was told 'not to worry, *** will call you and will consign it for you'Next hour, FedEx delivered the same fake bag with no paperwork at all to my doorLies and liesFirst time and last being TheRealReal customerI should have believed their negative reviews on the Revdex.com page! Not worth to dispute from my credit cardMy time is more valuableLesson learned! Real is not RealLike many others, wondering how can business like this last? They don't deserve this one starI lost $to the fake bag that is too embarrassing to carry 9/1/

My Burberry London coat is a fake!
I was given the name of this website by a model in SoCal that I work withI searched the site for weeks for an item to come up that I have been looking forFinally weeks ago the black Burberry London short rain coat with zip in wool lining, Nova signature plaid lining, detachable hood, and Nova cuffs came up for sale in my size! I was thrilled! I had tried on this coat at a Burberry shop, but could not pay $for it a few seasons agoI was THRILLED to buy this "lightly used" coat for $325! When I received the coat, the first thing I noticed was the "feel" of the coat...not what I had tried onThe zippers were plastic, not metal, and the grommets on the drawstring look cheapI pretty much knew then I,bought a fakeI took it to a Burberry store and discovered Burberry has never used plastic zippers! I also called Burberry customer service and was told the same thing
When I called realreal customer service, I had no problem getting them to give me a return shipping label, and free shipping back to themNow my only hope is that once they receive the coat, that I get my money back!

I recently purchased a pair of diamond earrings and a ring from this company totaling over They sent it via *** ** *** *** messed the delivery up tremendously leaving the order to be be sent back to the shipperI called the Real Real to explain this mwhile I was the pilocation *** gave me, only to be met with a nasty attitude from their rep on the FridayI tolerated this girl and she promised to send me an email confirmation that my package would be re-routedI never recieved this emailSo I had to call back on MondayWhen I called back to make sure the order was actually coming like the first rep I spoke to on Friday had promised, I was given half information and an even worse attitude when I was trying to explain to *** (her name), that what she was reading to me was incorrectShe then cut me off and through down the phoneI insisted to speak with a manager and told no, they would have to call me backI then hung up and called back to speak

I find all the negative reviews hard to believeI have ordered shoes, a wallet, and a backpack through this website and found them all to be unquestionably real and in the condition describedI am a huge fan of this website as they are the only luxury resale site that REALLY monitors what is soldThey see all their product in person and professionally photograph it before it even goes on the websiteI honestly think people only come here when they have something bad to say so my suggestion is to give TRR a shot and form your own opinion

They sold me a fake *** bag in aug When I went to the official *** store they determined that the authenticity was a replica*** confiscated the replica; reached out multiple times to the real real for an exchange because of their policy, but the company refused and accused me of fraudThey blocked my name and address from making future purchases because of THEIR mistakesThe nerve

BUYER AND CONSIGNOR BEWARE!
I sent in items for consignment to The RealReal with trackingThe tracking shows it was received and lists the person's name that signed for itIt was delivered to a receiving dockOver weeks later it does not appear in my account under salesI can see my items listed on The RealReal website-I have pictures of my items sent and the items listed show the exact same light wear marksAll of my items were in very good condition or new with tagsThe items that were worn thankfully have identifying marks that match my photos exactly! I have sent emails to C.M., my consignor relations contact, and to S.A., another consignor relations contact I spoke with when I called in to complain that C.Mwas not following upI have given them the tracking number and consignment list of itemsDo not trust them-they have over a $of my merchandise! I am currently filing a report with the authoritiesBuyer and Consignor BEWARE!

I sold items on the site and would like my money deposited in my bank accountI do not want their store credit