TheRealReal.com

Initial Business Response /* (1000, 5, 2015/12/18) */
12/18/
Dear Revdex.com,
Thank you for sharing the concerns of this customerThe bag in question was authenticated prior to being soldThe customer sent the bag back to us and it went through a second inspection and
we have confirmed that the bag is in fact genuine
Here is what our authentication expert had to say regarding the customer's specific concerns: "The leather is aged calfskin, the material typically used on Reissue Flap bagsIt has a different feel than other Chanel leathers; it's more matte, more lightweight, and isn't glossy to the touchShe also mentioned a 'plastic' odorNo unusual scents detected but age and storage can contribute to variations in smellThe bijoux chain is quite intricate and difficult to counterfeit accurately, the quilting lines up perfectly on the back pocket, and the hologram serial number sticker is flawless."
Sincerely,
The RealReal Customer Service

On June 4, I received an email from *** ***, Business Development Representative in regards to an appointment I had planned on June 5, for the valuation of two Louis Vuitton BagsThe email provided additional information on co-signing with *** *** *** and ended with confirmed additional promotions that were being run for commission payment of the certain items that were being cosignedIn the email, *** noted that there was an increased commission structure of 70% for all handbags that were valued above $1,(as opposed to their typical 55% opening commission rate)At my appointment a Valuation Manager noted that this was not validAfter follow up with ***, she noted that she had made a mistake and would not honor the promotion confirmed to me on June 4, After asking for her to confer with her manager, *** ***, Business Development Manager, further confirmed I would not be offered the promotion that was sent to me on June 4, of the increas

DeceivingThe bag shipped to me is brand new, fake, looks just like those from the streets of New York, and it is not used or authentic as claimedThe dust bag is only half size of the bag! The online description does not match with the bag! Say what they want to make a saleWith the bait words 'Final Sale', they ship anything, real or not, and not returnable, they got your money, done!I spent much times on the phone requesting a refund, no luckI then tried to reconsign it back to them and was lied to as they will do after taking all my info for 'consign' it back online and that I will get paid 55% of the sale price in 30-days, and an email confirmation will be on the wayNothing happenedCalled againPromised again and was told 'not to worry, *** will call you and will consign it for you'Next hour, FedEx delivered the same fake bag with no paperwork at all to my doorLies and liesFirst time and last being TheRealReal customerI should have believed their negative reviews on the Revdex.com page! Not worth to dispute from my credit cardMy time is more valuableLesson learned! Real is not RealLike many others, wondering how can business like this last? They don't deserve this one starI lost $to the fake bag that is too embarrassing to carry 9/1/

I bought a designer bag June 11,for $It was guaranteed AuthenticI sold the handbag on *** and was told my bag could not be verified by the third-party company that authenticates handbagsHere is what they said: Attached are the results that our authenticator informed us that the item is not authentic for the following reasons but are not limited to: - Internal logo is blurry and wrong font - Hardware is not consistent with authentic past or present styles of this brand and model I have since been kicked off ***, a popular site for buying and selling itemsI was told I was selling a fraudulent itemI called *** and asked for proof my item was verified authentic, I wanted it in writing to share with ***I could not get anythingMy designer watch I bought on TheRealReal came with a report of authenticityNothing for my bag and it was not returnable, which now makes me wonder why

Purchased a dr as that turned out to be a fake Herve LegerI purchased a dress online and paid for expedited shippingWhen the dress arrived it was clearly a fake, and had a blatantly fake tag sewn into itI own several real Hwrve Leger dress and this one was so obviously a knock offI emailed them to request a return and they refused to refund my money entirely and made me Lu for shipping againThis is such a scamThey are liars and practice horrible business

I ordered skirts back in October of and I did not receive the itemsI made a complaint with RealReal and they sent a *** delivery to the door who claimed that he had delivered the items to the door and forced me to sign a paperworkHe mentioned that if I don't sign the paperwork, that he would get firedSo I went ahead and signed the paperworkI then called ***and was told that signing the paperwork meant that I did in fact receive the package which I did notI then called RealReal and explained the situation to the customer service associate, who then mentioned that I should just report it to my credit card and have them fight itUnfortunately, my credit card company was not able to dispute this with the merchant, so I am filing a report with the Revdex.com as a last resortI hope you will be able to help me get a refund as I still have not received the items!

I am a widowed blind senior I live alone with service dog I was referred by a handbag restorer to their sales rep Their sales rep went into my spare bedroom and removed things for consignment without asking me and without my permission She stuffed things into bags without identifying what she was taking Then, she walked out of the house with bags of my property Fortunately, the entire theft was caught on a surveillance camera She took vintage heirlooms that personally belonged to Coco Chanel, and walked out of the house without looking back When my aide discovered the missing property on their website, I demanded the immediate return of my property I was told that it would "take time" I am planning to press criminal charges

Real Real was an excellent website; very responsiveReturn was quickly processedRepresentatives were polite & filled through

Very poor transactionGave them a highly desirable limited edition $denim shirt in pristine conditionTold them what it was when I dropped it off at Real Real storeSaid so on the shirt labelThey listed it at $85, and before I could talk to them it was soldThey didn't confirm or investigate what it was or mention it in the descriptionThis is a low price by any standard on the designers website at Real Real Now they won't even return my emailsChange the name of the company to Poor Poor

Dear Revdex.com,
Thank you for reaching out to us with this customer’s concernsWe have processed a full refund for this client and have reached out to notify the client of this resolution.
Sincerely,
The RealReal Customer Service

Negative
I am so disappointed I will never buy anything againI bought a pair off shoes, the size was totally wrongit will say but it fitted like a size this make me thing that it wasn't originalwhen I contacted them they emailed me back saying that there was nothing what they could doI lost the shoes are such in bad conditions

Initial Business Response /* (1000, 5, 2015/05/11) */
Unfortunately we cannot give Ms*** the item she purchased because we cannot find itAny warehouse will have a small number of items that can't be foundit's called "shrink"In our business, each item is unique, so if we can't find
the item a customer ordered, we must cancel that itemThat's what happened hereMs*** ordered two items on order #RXXXXXXXXXwe could not find item JILXXXXX, so we notified her and refunded her for that itemWe also provided her a courtesy site credit of $25, which she is apparently mistaking as a $refundThe item has NOT been relisted on our website, as she states, at a higher price, or at allbecause we cannot find it

My first complaint is that there was an unauthorized charged to my *** account with the RealReal.com and when I filed a dispute with *** and the RealReal the found the charges to be accurate and charged my *** account $Once I received the unauthorized purchase the quality of the purse was poorThe purse was described as a "*** *** good used quality" but the over the shoulder strap was ripped and only holding on my the stitchingWhen I realized the defect I contacted the RealReal and was told there was nothing they could do to help rectify the purchaseI requested an exchange or credit to their site and was told there was nothing they could do

They sold me a fake *** bag in aug When I went to the official *** store they determined that the authenticity was a replica*** confiscated the replica; reached out multiple times to the real real for an exchange because of their policy, but the company refused and accused me of fraudThey blocked my name and address from making future purchases because of THEIR mistakesThe nerve

** ** *** *** *** *** *** *** ** *** *** *** ** *** *** *** *** *** ** ** *** *** *** *** *** ** *** *** ** *** I purchased items that were "final sale" but were not clearly marked final sale When I received these items, they did not fit, and I could not return them I was stuck with junk basically Now I have to send back to The Real Real so that they can consign to someone else I only get 50% of my money back if they sell it It's all really scammy, and I will not use this site again

I went on *** after seeing a commercial on tvLater, I had ads pop up from the company on the side of every other site I visitedThe ads had a certain coach purse that I liked that said "buy now for $11" Every time I clicked on that ad, it brought me to the purse and the price was changed to $This is a bait and switch and also advertising which is illegalI sent them an email pointing this out and asking what the price isThey never responded and this morning, the ads are all changed showing the correct priceI have the screen shots to prove what they did I would advise against doing any business with therealreal that uses deceptive business practices to lure potential customers in and then change the priceAlso a business that does not value their reputation with potential customers and could care less bout responding to their emails

I purchased a pair of "Gucci" boots from The Real Real What arrived was very clearly not Gucci The soles of the boots are marked with a Gucci label and American sizing I guess it did not seem odd to anyone in the department in charge of certifying authenticity (because the site claims all products are certified "authentic") that a products made by a European designer would have American sizing FRAUD Steer clear It sounds too good to be true because it is

I bought a designer bag June 11,for $It was guaranteed AuthenticI sold the handbag on *** and was told my bag could not be verified by the third-party company that authenticates handbagsHere is what they said: Attached are the results that our authenticator informed us that the item is not authentic for the following reasons but are not limited to: - Internal logo is blurry and wrong font - Hardware is not consistent with authentic past or present styles of this brand and model I have since been kicked off ***, a popular site for buying and selling itemsI was told I was selling a fraudulent itemI called *** and asked for proof my item was verified authentic, I wanted it in writing to share with ***I could not get anythingMy designer watch I bought on TheRealReal came with a report of authenticityNothing for my bag and it was not returnable, which now makes me wonder why

I became a customer sometime in and have been a repeated client ever sinceI recently learned about their many bad reviews online as well as multiple complaints in the Revdex.com website which does not surprise me as I have a been victim and been scammed as wellPlease note I recently had a major issue as a consignor as they lost one of my high-end itemsSuch matter was already settled after much back-and-forth and many escalated argumentsHowever, I am now also having issues as a buyer as I recently ordered the following dress on 9/6/along with other items: *** * product Lafayette Midi A-Line Dress Brown Lafayette midi A-line dress with V-neck, bow accent at waist and zip closure at backBrown *** M $*** I received the rest of the items yet they failed to include the aforementioned item even though I had already been charged for it along with delivery shipping feesThe very same day (on or about Thursday, Sept13th, 2018) when the d

There are numerous accounts here of The Real Real selling fakes, and if you want more, go search The Purse Forum for the company's name + fakeNot only do they sell fakes, they re-list fakes after they've been notifiedDisgustingThey should be criminally investigated for knowingly trafficking counterfeitsI made the mistake of consigning some authentic goods of my own, under the assumption that they would list them for comparable prices to the ones the list the same items for all the timeHow wrong I wasThe is that work there can't tell the difference between an evening gown and a maxi dress, and I ended up with less than $for a $Alexander McQueen dressNow they spam me every few days, hungry for more consignmentsEvery time I get a consignment email from them, it reminds me to warn more people awayThese people want your items to sell in bulk to line their pocketsThey will do anything to make even a single dollar, and they couldn't care less about the value of your items, much less whether they're real or fakeSteer clear of these devious people!