Three C Body Shop, Inc.

The car is here and the car is being repaintedI will cover this rerepair of $to $For the customerThe car has a serious underlying conditions that Three-C can no longer warranttyI had my body tech make a few modification to prevent the door from crushing the fenderIt will be ready
in or four daysI hope this resolves your complaint. Kevin

I agree that his parts are hereI also tried to speak with him on returning the parts to his house....I am not paying for anything or replacing any partsThis car was a total loss bought back by the customerHis problem is with the insurance company and the tow service for leaving parts behind
No one paid to have parts installed on the car.Customer also states he did not auth the build down on his carI have attached authrozation to this fileI will hold his parts for more daysHe needs to pick them up at *** *** *** 06/29/

The charges on the vehicle are deducted from the paymentThe current balance owed(to customer or finiance company) is $Please provide information from the lean holder who the money is owed toWhen we receive that information and the negitive Google review are removed we will refund

I agree with Desired Settlement request from Amanda, I will reduce storage to July 2ndAnd I will deduct charges from payment madePlease get the car picked up todayThe rest of the statements in the Desired Settlement are documented in the file, not all Three-C faultThe Ins company had to look
at the car three times to be conveinced the car was an economical total lossIf this vechile was forced into repair it would have a large diminished value claim and not repaired to pre-loss condition. Kevin

Complaint #*** 3C Body Shop S*** ***
***) Wed, 01/31/2:pm I previously filed a complaint against 3C body shop regarding a broken radioI want to say that Kevin Darst and his crew at 3C went to the ends of the earth to fix my radioTheir customer service is a model for other businesses Not only did they make all efforts to fix my car radio but they did more than expectedPlease use this as a response to my complaint *** *** *** ***

$repair A tool for estimating completion dates are days per $1000.Customer called about the power steering, Three-C went to her work and found it low We filled and checked for leaksNo additional charge.Hood coming openThe Insurance company wrote the repair with used
partsThis was a used hood that was defectiveThree-C ordered and paid for all oem parts Three-C loaned a car to the customer for this repair.The mechanics at the dealer stated that the transmission lines where not sealed correctlyThis was falseTurns out the radiator had internal damage from the accident that put water in the transmission causing failureThree-C payed for new radiator and used transmissionAlso submitted supplement to the Insurance and never have gotten a return callI ask customer to help with that. Now I don't know whats wrong with the carThe car has check engine lights on that have never been fixedThey are not from the accident.Three- C has made a mistake on just trying to fix this carWe should have made insurance handle from the beginningCustomer should contact the insurance company

I reviewed the response made by the business in reference to complaint ID ***, and find the resolution is satisfactory to me Tell us why hereAnswer: because when I tried to talk at the business and you would not resolve the issueYou told me I could not take the vehicle without giving you money.pre wash the vehicle was too clearly see all the damage then we use a marker to mark on the car's to point out the damage- The marker was put on there when we dropped off the car and walked around it noting preconditionsIt is wipe off marker and still there so other is no possible way it was washedOtherwise the marker would have come off. the waste removal charge is charged on every car that comes in- So you purposefully charge everyone for unvailid charges? I will refund the $if that will satisfy this completelyPlease advisePlease any further communication should come from *** as she is the person that signed auth.- not a problem, however you do realize that it is my insurance and my deductible that you are playing with?Please contact *** and let her know when she can expect reimbursement
Regards,
*** ***

Again like is said I do not know whos hand writing that is on page it not mineBut in
front of witnesses Al only brought the last page to my car for me to sign the last page the signature page only and said this lets us send the estimate to your insurance company that’s it please give me a call

This customer has a meeting to resolve this Today 10/19/

The car is here and the car is being repaintedI will cover this rerepair of $to $For the customerThe car has a serious underlying conditions that Three-C can no longer warranttyI had my body tech make a few modification to prevent the door from crushing the fenderIt will be ready
in or four daysI hope this resolves your complaint. Kevin

I reviewed the response made by the business in reference to complaint ID ***, and find the resolution is satisfactory to me Tell us why hereAnswer: because when I tried to talk at the business and you would not resolve the issueYou told me I could not take the vehicle without giving you money.pre wash the vehicle was too clearly see all the damage then we use a marker to mark on the car's to point out the damage- The marker was put on there when we dropped off the car and walked around it noting preconditionsIt is wipe off marker and still there so other is no possible way it was washedOtherwise the marker would have come off. the waste removal charge is charged on every car that comes in- So you purposefully charge everyone for unvailid charges? I will refund the $if that will satisfy this completelyPlease advisePlease any further communication should come from *** as she is the person that signed auth.- not a problem, however you do realize that it is my insurance and my deductible that you are playing with?Please contact *** and let her know when she can expect reimbursement
Regards,
*** ***

The check was mailed

I agree with Desired Settlement request from Amanda, I will reduce storage to July 2ndAnd I will deduct charges from payment madePlease get the car picked up todayThe rest of the statements in the Desired Settlement are documented in the file, not all Three-C faultThe Ins company had to look
at the car three times to be conveinced the car was an economical total lossIf this vechile was forced into repair it would have a large diminished value claim and not repaired to pre-loss condition. Kevin

We are the repair experts and are factory certified and have responsibility to the vehicleowner and our certification from the factory to repair the vehicle properly. Your desire is tohave your vehicle repaired properly...Thats what we want as wellI need a door and mouldings approved and
we will produce a quality repair

I would like to resolve this complaintPlease provide me a receipt for the missing partsKevin.Tell us why here

There is no way that I believe that you do not have cameras in the area that you are locatedThis is just another example of your company trying to cover up the fact that Al K*** came out of the building several times threatening us and assaulting my fiancé We will be there with the police escort and will have made a police report and filing assault charges against said individualIt is ridiculous that you allow your employees to treat customers the way that he didWe were promised over the phone that they would wait for us and then get spit on and threatened when we ask them to hold up to their end of the bargainAll we wanted at that time was to pay the money and get our carFunny how Al said if we lived farther away he would go get the keys for usAnd for any man to threaten a woman is totally unacceptableEspecially when it is one of your employeesI would like a formal apology from him and your companyAlso to be known what type of discipline said employee has received.
Complaint: ***
I am rejecting this response because:
Regards,
*** ***

Thanks for monitoring my complaint (ID ***) against Three C Body Shops, Inc You left me a voicemail message asking if I got the check Three C mailed me, and the answer is yes, I finally received it in the mail yesterday, on Monday February 29th.Although Three C claims they mailed it on Feb 23rd, you can note in the attached picture of the envelope that they sent they check in that the postmark date is Friday, Feb 26th Thanks for your help!

I accept the resolution under duress
*** ***

Kevin at Three C body shop said he walked the lot and my parts were not there after others had said the same thing After proving to him that they were he called me back and offered to drop them off at my house telling me the only thing that was there was the Bumper cover After refusing the delivery I picked up the parts that he said he had and to my surprise there was my bumper in perfect condition minus the absorbers were bent So I had already went out and purchases a Bumper and absorbers going on his word that ALL they had of my parts was the Bumper CoverSo I made purchases for parts they had in their possession and all that I needed for my car was the bumper absorbers Attached is the receipt for the Bumper and absorbers Also my Bumper cover appears to have been drug around damaging the corner of the cover So Kevin if you get this message I'm just giving you an opportunity to make this right As you said it was a mistake you found in your company (your mistake) and I shouldn't have to be the one to pay I brought my car to Three C not only because of the advertising but I grew up around Three C years ago when the only one was on Harrisburg Pike Never would I have expected to be lied to and disrespected as a customer. Also me not being a mechanic I assembled my car in less than hours...So why did the bill go from $to have my car removed to $with nothing more done to my car and how can certified mechanics have over hours in the tear down of my vehicle? and neglect the parts? Being that this is such a reputable company

I reviewed the response made by the business in reference to complaint ID ***, and find the resolution is satisfactory to me
Regards,
*** ***