Three C Body Shop, Inc.

$repair? A tool for estimating completion dates are days per $1000.Customer called ? about the power steering, Three-C went to her work and found it low? We filled and checked for leaksNo additional charge.Hood coming openThe Insurance company wrote the repair with used
partsThis was a used hood that was defectiveThree-C ordered and paid for all oem parts? Three-C loaned a car to the customer for this repair.The mechanics at the dealer stated that the transmission lines where not sealed correctlyThis was falseTurns out the radiator had internal damage from the accident that put water in the transmission causing failureThree-C payed for new radiator and used transmissionAlso submitted supplement to the Insurance and never have gotten a return callI ask customer to help with that.? Now I don't know whats wrong with the carThe car has check engine lights on that have never been fixedThey are not from the accident.Three- C has made a mistake on just trying to fix this carWe should have made insurance handle from the beginningCustomer should contact the insurance company

This customer has a meeting to resolve this Today 10/19/

To whom it may concern:This is a bad situation for the ***, however it is not Three C's fault that the insurance company was unwilling to pay for a repair at Three C? The King's were the "claimant" meaning the other persons insurance company was paying for the repair? Many times in
claimant situations insurance companies take a "take it or leave it" stance in their offer to pay for repairs? Insurers know that the vehicle owner can always turn it over to their own insurance company and they can deal with it later, or perhaps not at all in many cases? Three C simply provided a service and all charges for labor, storage, etc were fully explained in our repair authorization and completed? The King's vehicle was stored inside while we charged our outside storage fee? Three C refunded $to the King's simply as a gesture of kindness? They must go after the person that caused the accident ( the insured) and their insurance company (State Farm) to correct this injustice? We are unwilling to do anything more that we already have? We are simply a service provider and must be paid for the services we deliver? ? Sincerely,? Kevin A D.General Manager

Hello responding to the Revdex.com complaint the everything was authorized by executing your signature on our authorizationWe do not feel that we were highly priced the vehicle at one point or other was covered inside the building it wasn't just for rain outside pre wash the vehicle
was too clearly see all the damage then we use a marker to mark on the car's to point out the damage the waste removal charge is charged on every car that comes inI will refund the $if that will satisfy this completelyPlease advisePlease any futher communcation should come from *** as she is the person that signed auth.Kevin

Complaint #[redacted] 3C Body Shop           S[redacted]...

[redacted])   Wed, 01/31/18 2:35 pm     I previously filed a complaint against 3C body shop regarding a broken radio. I want to say that Kevin Darst and his crew at 3C went to the ends of the earth to fix my radio. Their customer service is a model for other businesses... Not only did they make all efforts to fix my car radio but they did more than expected. Please use this as a response to my complaint. [redacted]

Thanks for monitoring my complaint (ID [redacted]) against Three C Body Shops, Inc.   You left me a voicemail message asking if I got the check Three C mailed me, and the answer is yes, I finally received it in the mail yesterday, on Monday February 29th.Although Three C claims they mailed it on Feb 23rd, you can note in the attached picture of the envelope that they sent they check in that the postmark date is Friday, Feb 26th.  Thanks for your help!

I want to resolve this issue as bad as you do. Mrs [redacted] returned a damaged rental. Paid her $1000.00 deductible. Ins looked at the car and told us she does not have a dedutible. Before we could refund Mrs [redacted] stopped pay on a Credit card. The  bank reversed giving her the money...

back.Now her car is ready, However we have no money to repair our damaged car. I have attached signed agreement that states all charges be paid. I heard ins was covering but have not seen any payments, and or paperwork. At this point Mrs [redacted] owes $588.05 for customer pay work to her vehicle which I need cash only, due to the stop pays on the Credit Card. I also hope the ins work that was done to Mrs Cutshalls  car and paid for from ins payment does not get a stop pay issued.The simple solution is to have the responible insurance company step up and resolve this claim. Something is just not right with the delays.I will release car when rental is paid for, and customers car is paid for with cash.Please not Mrs [redacted] has mentioned attorney's and social media slamming in another emailAttached is the rental agreement.

Hello,Without going into all the details and explanations of the complaint. The steps Three-C took was necessary in convincing the insurance company that the car was a economical total loss. The first check was returned to you as it was made out to you. The second check was delayed because it...

was addressed to Three-C thus we needed the document from the insurance company to return it to you. We received it late on the 12/14. The check was cut and mailed to the customer on 12/15. I have no tracking number as it was sent us mail.  As for Mr J[redacted], I have attached a qoute from him in the email you received yesterday. "I was under the impression that you were an insurance adjuster. We don't have customers get upset with us like this. We made sure your car was totaled for you since it would not have been safe if repaired due to how badly damaged it wasdamaged. I am very surprised that you treated Three-C this way." Thank you for your patience and understanding. Kevin A D[redacted]Tell us why here...

We would like to see the camera footage of the incident.  You should be able to clearly see in the footage who is chasing who out of the building. My husband walked away from your employee several times and your employee kept coming out threatening. When I stepped out of my vehicle to tell him that we are trying to leave and to just go back inside. He proceeded to threaten me and told me come on [redacted] I will kick your [redacted]. 
Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted]

Again like is said I do not know whos hand writing that is on page 1  it not mine. But in...

front of witnesses Al only brought the last page to my car for me to sign the last page the signature page only and said this lets us send the estimate to your insurance company that’s it please give me a call

Tell us why here...Miss [redacted] yesterday I spoke with [redacted] on the phone in regards to your vehicle taking six weeks to complete there is a long list of notes that explains every day every delay that happened. My employee  was advised to never unlock the door after hours for this very...

reason he did not have full access to release your vehicle collect your money and put it where it needed to be.  You folks came after hours so my staff reacted the way they should. As far as spitting and threatening you I believe none of that. Al is a dedicated loyal employee for 14 years after speaking with mr. H[redacted] yesterday I could certainly see who had the temper control problem,  sorry I cannot address this any more professional than that.  The vehicle needs to be picked up with a police escort and make arrangements with me the price is $107.50 thank you Kevin D[redacted]

Kevin at Three C body shop said he walked the lot and my parts were not there after others had said the same thing.  After proving to him that they were he called me back and offered to drop them off at my house telling me the only thing that was there was the Bumper cover.  After refusing the delivery I picked up the parts that he said he had and to my surprise there was my bumper in perfect condition minus the absorbers were bent.  So I had already went out and purchases a Bumper and absorbers going on his word that ALL they had of my parts was the Bumper Cover. So I made purchases for parts they had in their possession and all that I needed for my car was the bumper absorbers.  Attached is the receipt for the Bumper and absorbers.  Also my Bumper cover appears to have been drug around damaging the corner of the cover.  So Kevin if you get this message I'm just giving you an opportunity to make this right.  As you said it was a mistake you found in your company (your mistake) and I shouldn't have to be the one to pay.  I brought my car to Three C not only because of the advertising but I grew up around Three C 30 years ago when the only one was on Harrisburg Pike.  Never would I have expected to be lied to and disrespected as a customer. Also me not being a mechanic I assembled my car in less than 2 hours...So why did the bill go from $600 to have my car removed to $1700 with nothing more done to my car and how can certified mechanics have over 10 hours in the tear down of my vehicle?  and neglect the parts? Being that this is such a reputable company.

There is no way that I believe that you do not have cameras in the area that you are located. This is just another example of your company trying to cover up the fact that Al K[redacted] came out of the building several times threatening us and assaulting my fiancé.  We will be there with the police escort and will have made a police report and filing assault charges against said individual. It is ridiculous that you allow your employees to treat customers the way that he did. We were promised over the phone that they would wait for us and then get spit on and threatened when we ask them to hold up to their end of the bargain. All we wanted at that time was to pay the money and get our car. Funny how Al said if we lived farther away he would go get the keys for us. And for any man to threaten a woman is totally unacceptable. Especially when it is one of your employees. I would like a formal apology from him and your company. Also to be known what type of discipline said employee has received. 
Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted]

Please contact me so I can get the car in here and check it out. I am sure I will find a resolution to  this matter,  Kevin ###-###-####

Hello responding to the Revdex.com complaint the everything was authorized by executing your signature on our authorization. We do not feel that we were highly priced the vehicle at one point or other was covered inside the building it wasn't just for rain outside pre wash the vehicle...

was too clearly see all the damage then we use a marker to mark on the car's to point out the damage the waste removal charge is charged on every car that comes in. I will refund the $160 if that will satisfy this completely. Please advise. Please any futher communcation should come from [redacted] as she is the person that signed auth.Kevin

I have a verbal agreement with Three C to not perform any work to my vehicle without my authorization.  This is where Three C is trying to get conformation from me for the payment to tear my car down.  A payment in which I didn't agree too. Also Kevin stated that my parts were not at Three C and when I had to go through all the trouble tracking them down...they all the sudden were at Three C and he admitted it was a mistake on his company's end.  A mistake he made personally as he was the one to walk the lot looking for my parts advising me to take it up with the TOW company.  When he contacted me telling me he found my parts he mentioned that all of them weren't there and he just had the Bumper cover and dealing with the lies from this company there was noway I was going to agree to them bringing this to my house. And I would still like a written apology for the misconduct and derogatory comments on Three C's behalf.  Kevin in particular

I accept the resolution under duress.
[redacted]

I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me.
Regards,
[redacted]

I am sorry there are no recordings to share. Our people reported all of this to me as soon as it happened by cell.  I wish they would have followed my direction not to open the doors for any reason after hours and none of this would have ever happened and I could move on to serving our customers. I have that policy to protect employees from crime.  I have gave specific directions to you on picking up the car and paying the charges. I apologize but thats the only resolution to ending this.

The charges on the vehicle are deducted from the payment. The current balance owed(to customer or finiance company) is $5324.07. Please provide information from the lean holder who the money is owed to. When we receive that information and the negitive Google review are removed we will refund.