Three C Body Shop, Inc.

on 3-30-the insurance wrote a estimate for $3238.68on 4-Three-C Body Shop Inc wrote a repair Blue Print for $6674.63on 4-The insurance came back out and wrote estimate for $3818.43on 5-The insurance came out and wrote estimate for $4045.38The insurance could not agree to repair the car to pre-loss accident condition so they totaled it.Three-C has been denied loss of use for totaled CRV by the insurance companyI can not bill anyone else for thisMrs *** should summit the invoice to the at fault driver, or seek legal help. Three-C has provided a service for Mrs *** of which there are charges duePlease see attachments for the rental agreement, and authorization for repairs.

First of all the insurance does not let you know where your car is goingThat is your choiceThe new in the box parts were aftermarket, not certified original equipmentThe $dollars was not for just parts, it was the missing initial estimate money that the insurance had issued to someone,
not Three-C to make the repairsThree-C only uses certified Nissan parts ....That means only oem parts, not that we can use any partWhen you came in, Three-C made a good faith attempt and lowered the invoice to $to help you and in return all of these statements are being madeI think the insurance company is pushing all of these things in your mind and are crazy wrongYour car is an economical total loss and should not be repairedPlease redirect all of your problems to the insurance company not Three-CAll the last parts of this complaint are lieswe do not delaywe where paid on the job so the goal is to have car removed asap.....so no further charges accrue.Attached is all the notes in the file as you can see the customer is very confused at who his complaint and anger should be addressed to.Three-C has made a good faith adjustment to the charges and stands behind thatNo further changes in mind

I agree that his parts are hereI also tried to speak with him on returning the parts to his house....I am not paying for anything or replacing any partsThis car was a total loss bought back by the customerHis problem is with the insurance company and the tow service for leaving parts behind
No one paid to have parts installed on the car.Customer also states he did not auth the build down on his carI have attached authrozation to this fileI will hold his parts for more daysHe needs to pick them up at *** *** *** 06/29/

While vehicle was at Three-C Charges occurredThree-C deducted charges owed from payments received, customer removed car to another shopThree-C refunded over payment to customerThe insurance denied supplemental repairsThree-C made refund to customer and the dispute is on the insurance company
in our beliefs

Hello,Without going into all the details and explanations of the complaintThe steps Three-C took was necessary in convincing the insurance company that the car was a economical total lossThe first check was returned to you as it was made out to youThe second check was delayed because it
was addressed to Three-C thus we needed the document from the insurance company to return it to youWe received it late on the 12/The check was cut and mailed to the customer on 12/I have no tracking number as it was sent us mail. As for Mr J***, I have attached a qoute from him in the email you received yesterday"I was under the impression that you were an insurance adjusterWe don't have customers get upset with us like thisWe made sure your car was totaled for you since it would not have been safe if repaired due to how badly damaged it wasdamagedI am very surprised that you treated Three-C this way." Thank you for your patience and understandingKevin A D***Tell us why here

Hello,I am truly sorry things are going this way for youI just want to say you really need an attorney to get things iron outIf not you are following a trap perfectly for the insurance companyThree-C is minus a rental income for two months on a newer CRV rental..We are still
trying to get the property paid for as wellThe insurance company will not pay us, so we have no other options. Kevin

We would like to see the camera footage of the incident You should be able to clearly see in the footage who is chasing who out of the buildingMy husband walked away from your employee several times and your employee kept coming out threateningWhen I stepped out of my vehicle to tell him that we are trying to leave and to just go back insideHe proceeded to threaten me and told me come on *** *** I will kick your ***.
Complaint: ***
I am rejecting this response because:
Regards,
*** ***

The check has clearedI have the refund availble at the front desk for pick upor contact me Kevin A D*** at ###-###-#### iof you want me to mail it.Kevin A D***

Please contact me so I can get the car in here and check it outI am sure I will find a resolution to? this matter,? Kevin ###-###-####

Attached is correspondence ? between myself and 3c?

Tell us why here...Miss *** yesterday I spoke with *** *** on the phone in regards to your vehicle taking six weeks to complete there is a long list of notes that explains every day every delay that happenedMy employee ? was advised to never unlock the door after hours for this very
reason he did not have full access to release your vehicle collect your money and put it where it needed to be? You folks came after hours so my staff reacted the way they shouldAs far as spitting and threatening you I believe none of thatAl is a dedicated loyal employee for years after speaking with mrH*** yesterday I could certainly see who had the temper control problem, ? sorry I cannot address this any more professional than that? The vehicle needs to be picked up with a police escort and make arrangements with me the price is $thank you? Kevin D***

While vehicle was at Three-C Charges occurredThree-C deducted charges owed from payments received, customer removed car to another shopThree-C refunded over payment to customerThe insurance denied supplemental repairsThree-C made refund to customer and the dispute is on the insurance company
in our beliefs

The check was mailed

First of all the insurance does not let you know where your car is goingThat is your choiceThe new in the box parts were aftermarket, not certified original equipmentThe $dollars was not for just parts, it was the missing initial estimate money that the insurance had issued to someone,
not Three-C to make the repairsThree-C only uses certified Nissan parts ....That means only oem parts, not that we can use any partWhen you came in, ? Three-C made a good faith attempt and lowered the invoice to $to help you and in return all of these statements are being madeI think the insurance company is pushing all of these things in your mind and are crazy wrongYour car is an economical total loss and should not be repairedPlease redirect all of your ? problems to the insurance company not Three-CAll the last parts of this complaint are lieswe do not delaywe where paid on the job so the goal is to have car removed asap.....so no further charges accrue.Attached is all the notes in the file as you can see the customer is very confused at who his complaint and anger should be addressed to.Three-C has made a good faith adjustment to the charges and stands behind thatNo further changes in mind

Complaint: ***
I am rejecting this response because:3C failed to provide and accurate cost to repair my vehicle up front, to such a degree that it made the difference between my vehicle being totaled or repairedThe at-fault driver failed to stop at a stop sign and? could have? killed me and my childrenYet I am the one being held accountableWhat I want is 1) the storage fees and part charges waived due to 3C's failure to provide an accurate repair cost 2) loss of use charges submitted to the at-fault driver 3) any repair charges to come out of the monies paid to 3C by the insurance companyI need this nightmare to end but do not have any options to make that happen
Regards,
*** ***

I am sorry there are no recordings to shareOur people reported all of this to me as soon as it happened by cell? I wish they would have followed my direction not to open the doors for any reason after hours and none of this would have ever happened and I could move on to serving our customersI have that policy to protect employees from crime? I have gave specific directions to you on picking up the car and paying the chargesI apologize but thats the only resolution to ending this

I have a verbal agreement with Three C to not perform any work to my vehicle without my authorization? This is where Three C is trying to get conformation from me for the payment to tear my car down? A payment in which I didn't agree tooAlso Kevin stated that my parts were not at Three C and when I had to go through all the trouble tracking them down...they all the sudden were at Three C and he admitted it was a mistake on his company's end? A mistake he made personally as he was the one to walk the lot looking for my parts advising me to take it up with the TOW company? When he contacted me telling me he found my parts he mentioned that all of them weren't there and he just had the Bumper cover and dealing with the lies from this company there was noway I was going to agree to them bringing this to my houseAnd I would still like a written apology for the misconduct and derogatory comments on Three C's behalf? Kevin in particular

I want to resolve this issue as bad as you doMrs *** returned a damaged rentalPaid her $deductibleIns looked at the car and told us she does not have a dedutibleBefore we could refund Mrs *** stopped pay on a Credit cardThe ? bank reversed giving her the money
back.Now her car is ready, However we have no money to repair our damaged carI have attached signed agreement that states all charges be paidI heard ins was covering but have not seen any payments, and or paperworkAt this point Mrs *** owes $for customer pay work to her vehicle which I need cash only, due to the stop pays on the Credit CardI also hope the ins work that was done to Mrs Cutshalls ? car and paid for from ins payment does not get a stop pay issued.The simple solution is to have the responible insurance company step up and resolve this claimSomething is just not right with the delays.I will release car when rental is paid for, and customers car is paid for with cash.Please not Mrs *** has mentioned attorney's and social media slamming in another emailAttached is the rental agreement

We regret that the service you received prompted you to file a complaintBut wish to Thank You for bringing these matters to our attentionWe take actionable measures to ensure that our staff conducts themselves in a manner that reflects the high regards that we have for our customers and will be
implementing new communication procedures to address our customer service experience On 10/21/we sent an email to the ***-*** and Nationwide reflecting our fee of $plus tax of 7.5% of daily storage feesThese fees are again listed in our repair agreement along with administrative fees and photo fees that was signed and sent on 10/23/To be fair, upon our initial interaction, we feel as though we communicated the fees we charge upfront, in writing and verbally On 10/25/Jecely T*** noted a returned call from the ***-***, requested a down payment and explained the Total Loss process On 10/27/Jecely T*** noted an Total Loss email that was sent after a verbal conversation with Nationwide’s-*** DiazIt appears that email was sent in error as we did not receive the written verification until 12/1/to deem the vehicle a total lossOn 11/14/*** D*** with Nationwide came in asked questions, met with Alex, and looked at the vehicle On 11/20/Our General Manager- Kevin D***, noted the ***-*** frustration with attempts to settle their inconvenience of the process with a good-faith lease vehicle as a” loaner vehicle” that was occupied fee free for daysThese fees would have exceeded $plus tax On 11/30/*** *** with Nationwide came to inspect their vehicle On 12/1/Nationwide deemed the vehicle a total loss On 12/4/***-*** came in signed a release, removed belonging out of their vehicleOn 12/5/General Manager-Kevin D*** returned $500, in good-faith to the ***-*** after another explanation of our procedures and responsibilities in dealing with a total loss and explaining the insurance’s responsibilities On 1/2/Our Attorney contacted the ***-*** by letter addressing Nationwide Insurance and the deduction of $2118.08, Nationwide’s choice to use the words “3c’s excessive charges” and Nationwide’s duty to pay the claim for a total loss claimIt also mentions that Three-C has every right to be compensated for services performed before Nationwide made the determination that the vehicle was a total loss After investigating, reviewing and not repeating the other dates and communications mentioned (as our documentation coincides even though our language differs)We feel whole heartedly that we were not negligent with our dealings with the ***-*** and even made exceptional measures to keep them as a satisfied customer by providing a (loaner vehicle $and $refund) totaling a $loss to Three-C BodyshopEven in our best attempt to cut administrative cost and limit responses (as we document all incoming and out going communication) we realize that attempting to honor the ***-*** cost concerns that we inconvenienced their experience through lack of communication and perhaps misunderstandingMany thanks for allowing us the opportunity to prevent a similar situation from recurring In closing, we urge the ***-*** to have the refund conversation with their insurer who appears to oweWe provided a service All the best, Three-C Body Shop, INC

please find the auth attachment.Please notice its page 1-I do apolgize for any mis-understandingAs an attempt to settle this ? I will except $of the dueGood until Friday 07/29/