Three C Body Shop, Inc.

please find the auth attachment.Please notice its page 1-10. I do apolgize for any mis-understanding. As an attempt to settle this  I will except $1500 of the 1900 due. Good until Friday 07/29/2016.

We are the repair experts and are factory certified and have responsibility to the vehicleowner and our certification from the factory to repair the vehicle properly. Your desire is tohave your vehicle repaired properly...Thats what we want as well. I need a door and mouldings approved and...

we will produce a quality repair.

Attached is correspondence  between myself and 3c

To whom it may concern:This is a bad situation for the [redacted], however it is not Three C's fault that the insurance company was unwilling to pay for a repair at Three C.  The King's were the "claimant" meaning the other persons insurance company was paying for the repair.  Many times in...

claimant situations insurance companies take a "take it or leave it" stance in their offer to pay for repairs.  Insurers know that the vehicle owner can always turn it over to their own insurance company and they can deal with it later, or perhaps not at all in many cases.  Three C simply provided a service and all charges for labor, storage, etc were fully explained in our repair authorization and completed.  The King's vehicle was stored inside while we charged our outside storage fee.  Three C refunded $420 to the King's simply as a gesture of kindness.  They must go after the person that caused the accident ( the insured) and their insurance company (State Farm) to correct this injustice.  We are unwilling to do anything more that we already have.  We are simply a service provider and must be paid for the services we deliver.    Sincerely, Kevin A D.General Manager

We regret that the service you received prompted you to file a complaint. But wish to Thank You for bringing these matters to our attention. We take actionable measures to ensure that our staff conducts themselves in a manner that reflects the high regards that we have for our customers and will be...

implementing new communication procedures to address our customer service experience. On 10/21/2017 we sent an email to the [redacted]-[redacted] and Nationwide reflecting our fee of $40 plus tax of 7.5% of daily storage fees. These fees are again listed in our repair agreement along with administrative fees and photo fees that was signed and sent on 10/23/2017. To be fair, upon our initial interaction, we feel as though we communicated the fees we charge upfront, in writing and verbally. On 10/25/2017 Jecely T[redacted] noted a returned call from the [redacted]-[redacted], requested a down payment and explained the Total Loss process. On 10/27/2017 Jecely T[redacted] noted an Total Loss email that was sent after a verbal conversation with Nationwide’s-[redacted] Diaz. It appears that email was sent in error as we did not receive the written verification until 12/1/2017 to deem the vehicle a total loss. On 11/14/2017 [redacted] D[redacted] with Nationwide came in asked questions, met with Alex, and looked at the vehicle. On 11/20/2017 Our General Manager- Kevin D[redacted], noted the [redacted]-[redacted] frustration with attempts to settle their inconvenience of the process with a good-faith lease vehicle as a” loaner vehicle” that was occupied fee free for 16 days. These fees would have exceeded $516 plus tax. On 11/30/2017 [redacted] with Nationwide came to inspect their vehicle. On 12/1/2017 Nationwide deemed the vehicle a total loss. On 12/4/2017 [redacted]-[redacted] came in signed a release, removed belonging out of their vehicle. On 12/5/2017 General Manager-Kevin D[redacted] returned $500, in good-faith to the [redacted]-[redacted] after another explanation of our procedures and responsibilities in dealing with a total loss and explaining the insurance’s responsibilities. On 1/2/2018 Our Attorney contacted the [redacted]-[redacted] by letter addressing Nationwide Insurance and the deduction of $2118.08, Nationwide’s choice to use the words “3c’s excessive charges” and Nationwide’s duty to pay the claim for a total loss claim. It also mentions that Three-C has every right to be compensated for services performed before Nationwide made the determination that the vehicle was a total loss. After investigating, reviewing and not repeating the other dates and communications mentioned (as our documentation coincides even though our language differs). We feel whole heartedly that we were not negligent with our dealings with the [redacted]-[redacted] and even made exceptional measures to keep them as a satisfied customer by providing a (loaner vehicle $516 and $500 refund) totaling a $1016 loss to Three-C Bodyshop. Even in our best attempt to cut administrative cost and limit responses (as we document all incoming and out going communication) we realize that attempting to honor the [redacted]-[redacted] cost concerns that we inconvenienced their experience through lack of communication and perhaps misunderstanding. Many thanks for allowing us the opportunity to prevent a similar situation from recurring. In closing, we urge the [redacted]-[redacted] to have the refund conversation with their insurer who appears to owe. We provided a service. All the best, Three-C Body Shop, INC.