Thrifty Propane, Inc.

I am rejecting this response because:They showed up 1/2/18 and then left as their equipment...

was frozen leaving us no choice as we were at 0% . We found a solution to keep from freezing. Coming back on 1/3/18 was a pathetic attempt to try and make good on an already broken promise for emergency service. We would like to be reimbursed for the prepaid propane we still have. That way Thrifty can sell to a new customer for higher profit and we can move on.

Initial Business Response /* (1000, 8, 2016/01/25) */
We regret the customer's unsatisfactory experience.
On 1-8-16, Thrifty issued a full refund to the customer in the amount of $797.63.

I am rejecting this response because:
My pre-buy receipt states nothing of the sort. There is zero (0) mention of any terms of agreement and/or cancellation fee. With that being said, I would like for the cancellation fee to be waived and reimbursed. Please see attached receipt for details. The attached receipt was emailed on Mon 3/18/2013, 12:18 PM by [redacted]. I will gladly forward said email to the Revdex.com for arbitration efforts. Side note: Why is it that Thrifty is so quick to respond to the Revdex.com and not their customers?

Thrifty emailed the Bill of Sale to the customer on 11-3-16 and on 12-8-16.

Due to unforeseen weather and road conditions we were set back on our deliveries - I have brought this to the attention of dispatch and will get delivery made.

We are working to get this delivered ASAP - Prebuy is always up to 15 business days for delivery.  Due to the unforeseen weather and road conditions were set back.  I will get delivery made.

Initial Business Response /* (1000, 5, 2015/10/22) */
We regret the customer's unsatisfactory experience.
On 8-20-15 the customer purchased tank, install fee, delivery fee, 425 gallons, RF&H, with tax for a total of $1,318.72.
On 9-25-15 the customer cancelled the tank order.
On...

9-30-15 the customer wanted to know the status of the refund.
On 10-22-15 Thrifty issued a refund check in the amount of $1,318.72 by mail to the customer.

I am rejecting this response because:
It was fill up my tanks or refund my money for prebuy and they did and were not able to do either.

We did deliver to a customer in [redacted], however we cannot offer a reliable and timely service for the upcoming winter months, that is why we are offering a full refund.  If he would like for us to hold onto his prebuy gallons and request a fill up after the winter we would do that.  We have refunded others in this county.  If the customer can take a delivery now, while we have good weather and another delivery in the Spring, but we cannot deliver during the winter.

There was a delay in the sending of the customers check.  Check #[redacted] $429.15 to the address listed on the account was sent on 11/15/17.  We apologize for the delay.

Initial Business Response /* (1000, 5, 2016/07/06) */
Thrifty regrets the customer's unsatisfactory experience.
Thrifty delivered 139.10 gallons to the customer on 7-6-16.
Initial Consumer Rebuttal /* (3000, 7, 2016/07/11) */
(The consumer indicated he/she DID NOT accept the response from...

the business.)
Thrifty delivered the propane to the residence on 7/6/16 after the request for the fill had be CANCELLED on 7/5/16.
Final Business Response /* (4000, 9, 2016/07/13) */
Thrifty has not heard from the customer after the delivery on 7-6-16, therefore, the customer accepted the delivery on 7-6-16.
If the customer wants the 139.10 gallons that were delivered on 7-6-16 pumped out, the customer needs to indicate to Thrifty.
Final Consumer Response /* (4200, 11, 2016/07/15) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I tried contacting Thrifty for a week after they delivered the propane and could not get ahold of ANYONE! I called repeatedly for days. When I was able to leave a message with someone they were never returned and when I requested a call back I never received one.

Customer called on 12/26/17 to fill tank that is at 15% from prebuy.  Customer called 1/2/17 for ER fill, driver tried to deliver on 1/3/17 and tank was filled by another provider.

Initial Business Response /* (1000, 5, 2016/03/02) */
We regret the customer's unsatisfactory experience.
On 4-23-15 the customer placed an order with Thrifty.
On 4-28-15 Thrifty delivered 851 gallons of propane to the customer. The customer was charged for the propane, $19.94 hazmat fee...

and $6.99 credit card charge.
Thrifty's driver did not hit the customer's truck or break any mirror.
On 2-5-16 the customer ordered 600 gallons of propane.
Later on 2-5-16, the customer called Thrifty to cancel the order.
Initial Consumer Rebuttal /* (3000, 7, 2016/03/13) */
(The consumer indicated he/she DID NOT accept the response from the business.)
As is consistent with the, (now apparent), Company Policy, Thrifty is creating their own version of the truth, by denying the truth. Pictures do not lie.
Thrifty did no investigation. Thrifty did not call to clarify any of the details of the incident. They obviously did not even look at the pictures of the incident. Proof that they do not care about customers. they only care about your money.
Thrifty does not deny their greedy practice of trying to force customers to buy more product than they can afford.
It is obvious that Thrifty only cares about getting as much money from customers as they can, by whatever means available.
Seniors and everyone else, should avoid doing business with Thrifty unless they thoroughly investigate and understand all of the extra charges that they will incur by doing business with Thrifty Propane company.
I will certainly do my best to make sure that everyone in the medical field and the automotive industry are aware of the need to stay clear of Thrifty.
Final Business Response /* (4000, 9, 2016/03/28) */
Thrifty's GPS in the trucks indicate when there is a point of impact or sudden stop. There was nothing on the GPS system on the date of this delivery. Therefore, Thrifty did not do any Truck damage.
When customers place an order, a customer is quoted the price per gallon on the day of the order. Once delivery is done, the customer is not subject to a price change in the purchase price quoted on the date of the order.

I am rejecting this response because:
due to the unaccaptable delay, we have made arrangements with another propane supplier.  Our intent is to terminate any dealings with Thrifty Propane, and would like to receive...

a full repayment for the remaining balance of our pre-buy account.  The January pre-buy was for 1000 gals at a price of $1,250.00. We had a previous bals of apx. 450 gals, and they delivered 415 gals., so we should have more than 1000 gals in the account. Thank you for your asssistance, and we look foward to hearing from you. [redacted]

Initial Business Response /* (1000, 5, 2016/03/16) */
We regret the customer's unsatisfactory experience.
At this time we are still investigating this matter.
We will update the response once the investigation is completed.
Initial Consumer Rebuttal /* (3000, 13, 2016/04/04) */
I would...

like to accept the offer of $50 refund that Thrifty Propane countered my claim. The email from the Revdex.com went to the junk mail folder. I did not find it unit today, therefore I was unaware that a response was necessary within 10 days of the email. Additionally, I wanted to make it known that I received no letter response from the company as the Revdex.com email suggested.
Final Business Response /* (4000, 15, 2016/04/13) */
Thrifty issued a refund telecheck for $50.00 to the customer on 4-7-16.

Initial Business Response /* (1000, 5, 2016/01/19) */
We regret the customer's unsatisfactory experience.
Thrifty issued a refund on 1-7-16 in the amount of $1,418.11.

Initial Business Response /* (1000, 5, 2016/05/04) */
We regret the customer's unsatisfactory experience.
The consumer received a delivery of 400 gallons from Thrifty on 5-2-16.
Initial Consumer Rebuttal /* (2000, 7, 2016/05/05) */
(The consumer indicated he/she ACCEPTED the response from...

the business.)
Within 2-3% of being on empty we were relieved to finally receive propane on business day 16.

Customer agreed to a full refund before filing Revdex.com complaint.  Refund will be mailed this week.

Our current customer notes state that the customer at this location talked to Mike when he went out on 6/14/17 when first Revdex.com was filed and customer was happy.  It seems as though there are two differences of opinion here at this house.  Its hard to know what is going on when we talk to [redacted] and he tells us things are okay and fixed and then we get complaints filed.  We are currently scheduled to go to the home on 11/22 to replace the regulator and now today the customer called to get a fill from their prebuy gallons.  I hope this is correct. I suggest the person in the household that is not happy to be on location on 11/22/17 to talk to the service Representative to make sure we are on the same page.

Hello,The customer placed the order on 4/40/17 and received delivery on 4/28, which was in fact a few days out of our 7-10 day delivery time.  We were delayed but in turn the customer also did not run out of gas.  For the inconvenience we can offer a $25 credit on the future purchase of...

propane. Thank you,Thrifty Propane