Thrifty Propane, Inc.

I am rejecting this response because:
I had no problem with the $short fill fee I was aware of that, where I have problems are as follows:1stwhen I called on saturday 12/I had all intentions of purchasing the additional gals from thrifty, but was told delivery was 15-business days out. (this caused a problem because they tell you not to call for a fill until tank is 15% which is around gals & this is not enough to last for 3-weeks) So common sense tells you that you need to make other arrangements.2nd. when I called back on Monday to have the gals of pre-buy delivered I was told that I was required to pay by credit card with the fees as follows: $- short delivery, $administration, plus $for credit card transactionI told the person on the phone I wanted to pay either by check or cash(this time I was told delivery was 3-days out. So I inquired about cashing out & was told it could be done at the current wholesale rate per galplus a $administration fee. I made no arrangements at this time because I was upset over the fees & how they needed to be paid.The afternoon of Monday 12/I called back resolved to just pay (it was worth the $just to get rid of them) & was told I could pay by check & my total would be $44, with delivery anytime 1-days out & my delivery person was TonyI asked if I could have a phone call the day prior to or on delivery day & was told that would be $19, so I declined.So I'm sitting here days out waiting for delivery, we will see just when it comes. I am attempting to find a pre-buy agreement that was mentioned but can find nothing & remember there was nothing exchanged between thrifty & myself when I made the purchase except a credit card number, that is why I would periodically call to check on the remaining amount of pre-buy. If all my complaint gets done is to put all the information on fees where consumers can find them & gets the people taking the orders on the same page using the same delivery dates I believe that is all you can ask for the rest is up to the consumers judgementIf delivery would have been a week out from the first call this would have been avoided because I would have ordered a fill

Thrifty refunded to customer's card $on 1-3-and mailed out check # *** for the remaining refund of $

I am rejecting this response because:none of this was explained or relayed to me in any capacity, I still have yet to hear back from anyone
and the new fill daye of 11/is news to meI will barely have enough propane to last until this evening let alone tomorrow and I followed their directions to call with a capacity of gallons left on 10/It is now 11/and I have at best gallonsI need this resolved ASAP business days is a long time to wait and this is the first response of any sort Thank you for the follow up

Hello, Tiffany did call the customer on 7/which was the 2nd day after he called We gave the customer the dates available and were waiting for him to confirm Tiffany did confirm a date on 7/and the tank will be set on 7/27/ We do apologize for the inconvenienceand a 100%
refund is available should the costumer request

Final Consumer Response /* (2000, 6, 2015/12/16) */
We received gallons 12/14/at 1:25pmWe are satisfied for the moment

Customer placed order on 2/which is a Saturday, Monday started the business days, and we delivered on on the 23rd, the 15th business day

Here is the break down of your purchase. Prebuy gals @$1.809:Sub Total $1,+ Tax Fee $+ Storage Fee $+ Hazmat Fee $+ 2% CC fee $= Grand Total $2,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. I have no way to dispute the amountgas in our prebuy account because this business never issues receipts for the amount purchased or balances after deliveries. Thank you for your assistance. *** ** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me

I am rejecting this response because:
when you order propane the company will tell you to business days

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 1***, and find that this resolution is satisfactory to me. I did get a delivery of propaneBut that is because I re-ordered another delivery of propaneIt did come with in the contract terms time of daysThis delivery was satisfactoryI still hate that I had to re-order propane in order to get a full tankThey should have filled it for the first timeWinter is almost over and I’m tired of fighting about it

Initial Business Response /* (1000, 13, 2015/11/10) */
We regret the customer's unsatisfactory experience
On 9-9-the customer purchased a gallon tank regulators, delivery, installation charge, sur charge, gallons of propane, taxes, hazmat and credit card charges for a total of
$
On 10-21-the customer cancelled the order for the tank
On 10-26-Thrifty issued a refund to the customer in the amount of $
Initial Consumer Rebuttal /* (2000, 15, 2015/11/11) */
(The consumer indicated he/she ACCEPTED the response from the business.)
They refunded my moneySo I'm happy now

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me I am still waiting for them to arrive. Hopefully they will be at my
home today. Thank you for your response

Initial Business Response /* (1000, 6, 2015/10/07) */
We regret Mr***'s unsatisfactory experience
On 7-14-customer placed an order for a new gallon tank, regulators, gallons, FR&H, CC and tax which totaled $On 7-20-customer requested a receipt for purchaseOn
7-24-Thrifty emailed customer a receipt to the email address provided
On 8-17-customer called in for the ETA on the tankThrifty advised it would be 6-weeks
On 9-16-customer filed a credit card dispute in the amount of $1448.35, Case # ***, the dispute code was (goods not received)Once a dispute is filed, if a customer wants to place another order, customer service will write up the order with all the prices on the current dateThen the customer needs to mail a cashier's check or a money order inOnce the payment is received we send it over to be scheduled for a set or a propane delivery

I am rejecting this response because:
The supposed part is on order and has yet to be installed. Once this is installed I will then accept my complaint has been resolved for the time being

I have discussed this with the customer over the phone and a mutual agreement has been made for the extra gallons of propane delivered. Customer was happy

Initial Business Response /* (1000, 8, 2016/03/02) */
We regret the customer's unsatisfactory experience
On 2-15-the customer cancelled the tank sale
On 2-16-Thrifty confirmed with the customer to cancel the tank order and issue a refund
On 2-17-Thrifty did a check by phone
refund in the amount of $
Initial Consumer Rebuttal /* (2000, 10, 2016/03/11) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Full refund was given

A driver is scheduled to come out and take a look at the customers tank and gauge and check out the situation. Thank you for your patience

Initial Business Response /* (1000, 5, 2015/12/17) */
We regret the customer's unsatisfactory experience
On 12-8-Thrifty contacted the customer and indicated we would not be delivering to the camp resort anymoreInformed the customer he will be refunded for his auto fill fee and remaining
prebuy
On 12-14-the customer contacted Thrifty and indicated they wanted us to process the refund ASAP
On 12-14-Thrifty issued a refund to the customer in the amount of $for the auto fill fee, remaining prebuy, and of the hazmat fees charged
Initial Consumer Rebuttal /* (2000, 7, 2015/12/22) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Yes I did receive my refund, but they never contacted me I had to call them numerous times to get them to do anything

After my review - customer is owed money - a refund will be processed. The gallons were in her prebuy account, but we will refund her at $= $