Good morning, Regarding case# [redacted] we have reviewed the customer complaintPlease see the attached response The dealership did address the customer concerns and replaced parts under warrantyAdditionally the dealership advised the customer that the after-market high performance tires may generate road noise and suggested he replace themThe dealership was unable to duplicate any other concern and the vehicle is operating as designedThey remain available to address additional concerns Please let me know if you need anything else for this casethank you, [redacted] ***Customer Service SpecialistsTel: [redacted]
In the interest of goodwill and customer satisfaction, Hyundai Motor America would be happy to reimburse the customer in the amount of $84.02, for the replacement door handle.Thank you for the opportunity to respond to this claim.Hyundai Motor America, Consumer Affairs
Hyundai requests that this customer submit documentation showing the original charge placed by Blue Link, along with the amount refundedHyundai will review this documentation to determine any additional amount owed to the customer.Thank you for the opportunity to respond to this claimHyundai Motor America Consumer Affairs
Good Morning,In order to best analyze the customer's concern, Hyundai Motor America requests that the customer provide all finance, buyer's documents, any other receipts, and current registration for their vehicle This documentation will allow HMA to properly evaluate this concern.Thank you!Consumer AffairsHyundai Motor America
This has nothing to do with the repurchase of a vehicle under the California lemon law It has to do with fraud committed by an authorized Hyundai dealership The vehicle was purchased in the Dominican Republic I am attaching an email from a service manager in which he admits they committed the fraud that is allegedThe fraud committed was that I had work performed on my vehicle which was not authorized and when I requested the work be in-done, the manager threatened me with revoking my warranty I have not received a refund of the unauthorized work, which is what I am requesting
Dear Mr [redacted] : In the interest of goodwill and as a gesture of customer satisfaction, Hyundai Motor America will agree to settle your claim and offers a reimbursement of $for your Bluelink subscription for the months of June, July and August upon proof of payment for the listed Hyundai vehicleThis offer is good for thirty (30) days from the date of this response and will be made upon receipt of this signed letterPlease email me at j [redacted] @ [redacted] .com and reference case# [redacted] Thank you, [redacted] Customer Service Specialist
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] ***
Hyundai recommends the Customer bring the vehicle to a Hyundai dealership to have all concerns inspectedA representative will follow up with the customer to help arrange a service appointment.Hyundai Motor America
Please see the attached for Hyundai Motor America's response to Revdex.com claim [redacted] regarding [redacted] Hyundai Sonata Hybrid As the vehicle has over 133,miles it is outside of the 10year 100,mile warranty Please let us know if you need anything further [redacted] GCustomer Service Specialist Hyundai Motor AmericaTalbert Avenue, Fountain Valley, CA 92708Phone: 714-887-Fax: [redacted] ***PLEASE DO NOT MODIFY THE SUBJECT LINE TO ENABLE RECEIPT OF REPLIES***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I partially agree with [redacted] s' responseThis response below is what was put in writing & sent to my email by [redacted] ***, [redacted] s' team lead, who took over my case I was in agreement and my car was towed to [redacted] s [redacted] Hyundai on 8/4/To date, I have not received a phone call update promised by [redacted] at [redacted] s Hyundai Service nor [redacted] at Hyundai America or a email response to my asking for a updateTo recap on our conversation,• I will have your Elantra towed from your home to [redacted] Hyundai at no cost to you.• [redacted] Hyundai will inspect the Throttle System and complete a Braking inspection at no cost to you.• If a factory defect is found from the inspection of your Throttle system or Breaking system, you would be covered for repairs at no cost to you.• We can tow your car back to your home as an option at no cost to you.Also, I have agreed to have a rental car sent to the dealer for pick by you until we complete the inspection and possible repairs for defective parts and labor at no cost to you.To date, I was not informed 'when' a rental car was at [redacted] s waiting for me Regards, [redacted]
Re: Complaint # [redacted] Hyundai Motor America has reviewed the additional information submitted by this customer.Rear Rotors: In the interest of goodwill and customer satisfaction only, Hyundai Motor America will agree to replace the rear rotors.Scratched Panel: The customer has stated that this panel was scratched by the dealer during a service visitTherefore, repairs are not covered under the New Vehicle Limited WarrantyThe District Manager who works with this dealer has been informed of this issue, and will relay thiscustomer’s concerns to dealer management.Right Headlight Lens Cracked: Stress on the headlights from external forces is not covered under the New Vehicle Limited Warranty.Hyundai Motor America must again emphasize that the New Vehicle Limited Warranty does not cover customer maintenance items or damage from outside influencesThe NVLW is designed to cover defects in factory workmanship or materialsAs with any vehicle, repairs due to wear and tear and routine maintenance must be covered by the customer.Thank you for the opportunity to respond to this claim.Hyundai Motor America Consumer Affairs
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] I will accept and appreciate the price of $Can Bluelink have it in their system, that I will be paying $for the remote servicePlease respond & explain to me how will this take placeThank you Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below This still doesn’t resolve my complaint of the advertising They are trying to sweep this complaint under the rug, but the fact remains that until they change the wording on their website where you purchase and renew your subscription, it remains advertising They need to specify that you aren’t paying for two years, but you are paying for months THAT is my whole complaint and no one seems to understand that it is advertising If you pay for two years, you get months, NOT Change the wording on the website and it will be fixed!! Regards, [redacted]
Re: Complaint # [redacted] Hyundai Motor America has reviewed the additional information submitted for Customer Complaint # [redacted] .Hyundai Motor America understands this customer’s concern, and is expediting the scheduling of this vehicle inspectionUnfortunately due to the December holidays, our Field Service Engineers are experiencing a slight scheduling delayAn HMA representative will contact thiscustomer early next week with the soonest available dates.Thank you for the opportunity to respond to this claimHyundai Motor America Consumer Affairs
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Yes, I did initial that box, but I did not fully understand that meant I would have to pay additional money to get license platesThey verbally told me that my license plate would be a component of the finance dealI gave them $4,000, that was all my savingsSecondly, they did not complete the registration paperwork properlyI had to work personally with the WA DMV to get that handledOriginally, the WA DMV wanted almost $1,in sales tax for brand new platesThe dealer was supposed to send in paperwork to allow me to transfer my existing platesThe WA DMV, worked for me on my behalf, because they have a sense or morality/duty, called Hyundai finance (got some charges removed), spoke with the dealer, and worked everything outThey were greatScottie was my contact and she is amazingI called the dealer and spoke with the sales manger, a femaleI forget her name, but when I brought all this to her attention, she told me "to shut my god damn mouth" and hung up on meI emailed Bob my sales person, and until this day, nobody from the dealer has emailed or called me backOn top of all that, I was told the car had remote start and it does not (see attached)The sales person never followed upSo, I still have no license plates, I have not been compensated for anything, no apology, I have only been yelled at and disregarded as a nuisanceI trusted the dealer will almost a $30,transaction, and they best they can do to resolve it, is to send you paper work that says I agreed to not have sales tax included in my dealThese guys do this for a livingThey got my $4K, they knew that was all I had, and got me out the doorI will be satisfied when they pay to have my license plates delivered to my mailboxThe WA DMV is waiting for a check around $to release the platesThey will then register the plates I took off my trade in, and I can then put them on my new car and drive it Regards, [redacted]
Hyundai Motor America has reviewed the customer's additional response to Complaint # [redacted] .Hyundai Motor America's accounting department processed this customer's check for reimbursement, and it was mailed from our California office on November 6, It is likely that the check will be delivered early this week, to the address provided.Thank you for the opportunity to respond to this claim.Hyundai Motor America, Consumer Affairs
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Hyundai USA does not willing solve any dispute over their national advertisementWould like to demand higher level response instead of customer service Regards, [redacted] ***
Re: Revdex.com Complaint ID: [redacted] Dear MsMoriarty: Thank you for allowing Hyundai Motor America (“HMA”) Consumer Affairs to review yourclaim concerning your Hyundai SonataWe appreciate the opportunity to hear from our customersbut regret the circumstances that prompted your contactOn January 25, you contacted Hyundai Call Center stating your vehicle losses power,stalling and making noiseOn January 29, your case was transferred to Hyundai Customer Servicedepartment and a Case Manager was assigned to your case and has been working with you to resolve yourconcernsOn January 22, you opened a claim with the Revdex.comYou requested HMAto “honor the engine recall or explain what is happening to the quarts of oil every couple of months,when there is no leakage to be found anywhere.” It is HMA’s understating that you brought your vehicleon November 20, to be inspected at Ourisman Hyundai of BowieYou were advised that thedealership would like to perform oil consumption test and were requested to return after additional 1,000milesYou returned to the dealership after about 3,miles on January 22, and consequently thedealership had to restart the oil consumption testOn January 31, you returned to the dealershipwhere your vehicle oil was inspected and you were requested to return again in 1,milesBased on the described above and your vehicle repair history we do not believe that the historywarrants a repurchase or replacement under the Maryland Lemon LawHowever, we would like toencourage you to keep working with the dealership directly to complete the inspection as well as workingwith your assigned Case Manager at Corporate, MrVegaOnce the inspection is completed, your CaseManager will be able to reach a satisfactory resolution with youThank you for being a valued Hyundai customer and we appreciate your loyalty to the brandReutCustomer Service Specialist
Revdex.com: Can you remove my personal identifiable (my name) from Hyundai's last email? Since it is stated everywhere on this website not to say names I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below The offer that I received from Hyundai to "solve" my issue is stated below:We would like the opportunity to try and duplicate the engine shutting off while driving Here is what we propose: · Have you drop your vehicle off at (Dealership Name) · You will be provided a rental · The dealer will drive your vehicle at least miles over several days to see if the shutting off can be duplicated and/or if any codes are logged · Once completed, your vehicle will be returned to you with the same amount of fuel that you bring it in with and they will clean it.I responded to the case manager by saying that I do not feel comfortable allowing a stranger to drive my vehicle for at least miles and over numerous daysI also told her that I do not believe extending the "test" that Hyundai has performed will do anything to replicate the issue I encountered on 11/as stated in my initial complaintI will allow Hyundai to do test on my vehicle if they can provide me a guarantee that the test they would run would replicate my issue and at the same time not harm my already unsafe vehicle even moreBelow is what I mentioned to the case manager on 12/in response to her test plan:"This solution still does not answer my last email through the Revdex.comI asked Hyundai, "If the dealership only makes repairs on codes that are recorded, what will be the fix to my vehicle the next time that my engine shuts off while in drive on the side of a highway and there is no code logged again? I am looking for an answer from corporate Hyundai that will ensure me next time that I encounter a problem like my engine shutting off that it will be recorded properly so that the root cause of the issue with my vehicle can be fixed" I still stand behind what I said here and your solution does not sound like it will sufficiently test what I am looking forI will authorize Hyundai to test my vehicle if they were going to guarantee to replicate my concern and not harm my unsafe vehicle any more."I still have yet to receive an answer to my question on how Hyundai is going to ensure that the next time my unsafe vehicle's engine shuts off while I am driving down a highway that my vehicle will correctly log that event so it can be fixedI will not settle for the go to Hyundai answer of "Should you experience any further concerns, please contact your Hyundai dealership to schedule a service appointment and have them further evaluate any needed repairs.", I want the root cause to be found and fixed, but just putting miles on my vehicle doesn't seem logical to fix my unsafe vehicleWhen my engine shuts off again Hyundai will be coming to get the vehicle in the state it shut off in so that they can verify my concern with my unsafe vehicle Regards, [redacted]
Good morning, Regarding case# [redacted] we have reviewed the customer complaintPlease see the attached response The dealership did address the customer concerns and replaced parts under warrantyAdditionally the dealership advised the customer that the after-market high performance tires may generate road noise and suggested he replace themThe dealership was unable to duplicate any other concern and the vehicle is operating as designedThey remain available to address additional concerns Please let me know if you need anything else for this casethank you, [redacted] ***Customer Service SpecialistsTel: [redacted]
In the interest of goodwill and customer satisfaction, Hyundai Motor America would be happy to reimburse the customer in the amount of $84.02, for the replacement door handle.Thank you for the opportunity to respond to this claim.Hyundai Motor America, Consumer Affairs
Hyundai requests that this customer submit documentation showing the original charge placed by Blue Link, along with the amount refundedHyundai will review this documentation to determine any additional amount owed to the customer.Thank you for the opportunity to respond to this claimHyundai Motor America Consumer Affairs
Good Morning,In order to best analyze the customer's concern, Hyundai Motor America requests that the customer provide all finance, buyer's documents, any other receipts, and current registration for their vehicle This documentation will allow HMA to properly evaluate this concern.Thank you!Consumer AffairsHyundai Motor America
This has nothing to do with the repurchase of a vehicle under the California lemon law It has to do with fraud committed by an authorized Hyundai dealership The vehicle was purchased in the Dominican Republic I am attaching an email from a service manager in which he admits they committed the fraud that is allegedThe fraud committed was that I had work performed on my vehicle which was not authorized and when I requested the work be in-done, the manager threatened me with revoking my warranty I have not received a refund of the unauthorized work, which is what I am requesting
Dear Mr [redacted] : In the interest of goodwill and as a gesture of customer satisfaction, Hyundai Motor America will agree to settle your claim and offers a reimbursement of $for your Bluelink subscription for the months of June, July and August upon proof of payment for the listed Hyundai vehicleThis offer is good for thirty (30) days from the date of this response and will be made upon receipt of this signed letterPlease email me at j [redacted] @ [redacted] .com and reference case# [redacted] Thank you, [redacted] Customer Service Specialist
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] ***
Hyundai recommends the Customer bring the vehicle to a Hyundai dealership to have all concerns inspectedA representative will follow up with the customer to help arrange a service appointment.Hyundai Motor America
Please see the attached for Hyundai Motor America's response to Revdex.com claim [redacted] regarding [redacted] Hyundai Sonata Hybrid As the vehicle has over 133,miles it is outside of the 10year 100,mile warranty Please let us know if you need anything further [redacted] GCustomer Service Specialist Hyundai Motor AmericaTalbert Avenue, Fountain Valley, CA 92708Phone: 714-887-Fax: [redacted] ***PLEASE DO NOT MODIFY THE SUBJECT LINE TO ENABLE RECEIPT OF REPLIES***
HMA has contacted the customer directly and is working together to resolve customer's concernThank you
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I partially agree with [redacted] s' responseThis response below is what was put in writing & sent to my email by [redacted] ***, [redacted] s' team lead, who took over my case I was in agreement and my car was towed to [redacted] s [redacted] Hyundai on 8/4/To date, I have not received a phone call update promised by [redacted] at [redacted] s Hyundai Service nor [redacted] at Hyundai America or a email response to my asking for a updateTo recap on our conversation,• I will have your Elantra towed from your home to [redacted] Hyundai at no cost to you.• [redacted] Hyundai will inspect the Throttle System and complete a Braking inspection at no cost to you.• If a factory defect is found from the inspection of your Throttle system or Breaking system, you would be covered for repairs at no cost to you.• We can tow your car back to your home as an option at no cost to you.Also, I have agreed to have a rental car sent to the dealer for pick by you until we complete the inspection and possible repairs for defective parts and labor at no cost to you.To date, I was not informed 'when' a rental car was at [redacted] s waiting for me Regards, [redacted]
Re: Complaint # [redacted] Hyundai Motor America has reviewed the additional information submitted by this customer.Rear Rotors: In the interest of goodwill and customer satisfaction only, Hyundai Motor America will agree to replace the rear rotors.Scratched Panel: The customer has stated that this panel was scratched by the dealer during a service visitTherefore, repairs are not covered under the New Vehicle Limited WarrantyThe District Manager who works with this dealer has been informed of this issue, and will relay thiscustomer’s concerns to dealer management.Right Headlight Lens Cracked: Stress on the headlights from external forces is not covered under the New Vehicle Limited Warranty.Hyundai Motor America must again emphasize that the New Vehicle Limited Warranty does not cover customer maintenance items or damage from outside influencesThe NVLW is designed to cover defects in factory workmanship or materialsAs with any vehicle, repairs due to wear and tear and routine maintenance must be covered by the customer.Thank you for the opportunity to respond to this claim.Hyundai Motor America Consumer Affairs
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] I will accept and appreciate the price of $Can Bluelink have it in their system, that I will be paying $for the remote servicePlease respond & explain to me how will this take placeThank you Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below This still doesn’t resolve my complaint of the advertising They are trying to sweep this complaint under the rug, but the fact remains that until they change the wording on their website where you purchase and renew your subscription, it remains advertising They need to specify that you aren’t paying for two years, but you are paying for months THAT is my whole complaint and no one seems to understand that it is advertising If you pay for two years, you get months, NOT Change the wording on the website and it will be fixed!! Regards, [redacted]
Re: Complaint # [redacted] Hyundai Motor America has reviewed the additional information submitted for Customer Complaint # [redacted] .Hyundai Motor America understands this customer’s concern, and is expediting the scheduling of this vehicle inspectionUnfortunately due to the December holidays, our Field Service Engineers are experiencing a slight scheduling delayAn HMA representative will contact thiscustomer early next week with the soonest available dates.Thank you for the opportunity to respond to this claimHyundai Motor America Consumer Affairs
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Yes, I did initial that box, but I did not fully understand that meant I would have to pay additional money to get license platesThey verbally told me that my license plate would be a component of the finance dealI gave them $4,000, that was all my savingsSecondly, they did not complete the registration paperwork properlyI had to work personally with the WA DMV to get that handledOriginally, the WA DMV wanted almost $1,in sales tax for brand new platesThe dealer was supposed to send in paperwork to allow me to transfer my existing platesThe WA DMV, worked for me on my behalf, because they have a sense or morality/duty, called Hyundai finance (got some charges removed), spoke with the dealer, and worked everything outThey were greatScottie was my contact and she is amazingI called the dealer and spoke with the sales manger, a femaleI forget her name, but when I brought all this to her attention, she told me "to shut my god damn mouth" and hung up on meI emailed Bob my sales person, and until this day, nobody from the dealer has emailed or called me backOn top of all that, I was told the car had remote start and it does not (see attached)The sales person never followed upSo, I still have no license plates, I have not been compensated for anything, no apology, I have only been yelled at and disregarded as a nuisanceI trusted the dealer will almost a $30,transaction, and they best they can do to resolve it, is to send you paper work that says I agreed to not have sales tax included in my dealThese guys do this for a livingThey got my $4K, they knew that was all I had, and got me out the doorI will be satisfied when they pay to have my license plates delivered to my mailboxThe WA DMV is waiting for a check around $to release the platesThey will then register the plates I took off my trade in, and I can then put them on my new car and drive it Regards, [redacted]
Hyundai Motor America has reviewed the customer's additional response to Complaint # [redacted] .Hyundai Motor America's accounting department processed this customer's check for reimbursement, and it was mailed from our California office on November 6, It is likely that the check will be delivered early this week, to the address provided.Thank you for the opportunity to respond to this claim.Hyundai Motor America, Consumer Affairs
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Hyundai USA does not willing solve any dispute over their national advertisementWould like to demand higher level response instead of customer service Regards, [redacted] ***
Re: Revdex.com Complaint ID: [redacted] Dear MsMoriarty: Thank you for allowing Hyundai Motor America (“HMA”) Consumer Affairs to review yourclaim concerning your Hyundai SonataWe appreciate the opportunity to hear from our customersbut regret the circumstances that prompted your contactOn January 25, you contacted Hyundai Call Center stating your vehicle losses power,stalling and making noiseOn January 29, your case was transferred to Hyundai Customer Servicedepartment and a Case Manager was assigned to your case and has been working with you to resolve yourconcernsOn January 22, you opened a claim with the Revdex.comYou requested HMAto “honor the engine recall or explain what is happening to the quarts of oil every couple of months,when there is no leakage to be found anywhere.” It is HMA’s understating that you brought your vehicleon November 20, to be inspected at Ourisman Hyundai of BowieYou were advised that thedealership would like to perform oil consumption test and were requested to return after additional 1,000milesYou returned to the dealership after about 3,miles on January 22, and consequently thedealership had to restart the oil consumption testOn January 31, you returned to the dealershipwhere your vehicle oil was inspected and you were requested to return again in 1,milesBased on the described above and your vehicle repair history we do not believe that the historywarrants a repurchase or replacement under the Maryland Lemon LawHowever, we would like toencourage you to keep working with the dealership directly to complete the inspection as well as workingwith your assigned Case Manager at Corporate, MrVegaOnce the inspection is completed, your CaseManager will be able to reach a satisfactory resolution with youThank you for being a valued Hyundai customer and we appreciate your loyalty to the brandReutCustomer Service Specialist
Revdex.com: Can you remove my personal identifiable (my name) from Hyundai's last email? Since it is stated everywhere on this website not to say names I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below The offer that I received from Hyundai to "solve" my issue is stated below:We would like the opportunity to try and duplicate the engine shutting off while driving Here is what we propose: · Have you drop your vehicle off at (Dealership Name) · You will be provided a rental · The dealer will drive your vehicle at least miles over several days to see if the shutting off can be duplicated and/or if any codes are logged · Once completed, your vehicle will be returned to you with the same amount of fuel that you bring it in with and they will clean it.I responded to the case manager by saying that I do not feel comfortable allowing a stranger to drive my vehicle for at least miles and over numerous daysI also told her that I do not believe extending the "test" that Hyundai has performed will do anything to replicate the issue I encountered on 11/as stated in my initial complaintI will allow Hyundai to do test on my vehicle if they can provide me a guarantee that the test they would run would replicate my issue and at the same time not harm my already unsafe vehicle even moreBelow is what I mentioned to the case manager on 12/in response to her test plan:"This solution still does not answer my last email through the Revdex.comI asked Hyundai, "If the dealership only makes repairs on codes that are recorded, what will be the fix to my vehicle the next time that my engine shuts off while in drive on the side of a highway and there is no code logged again? I am looking for an answer from corporate Hyundai that will ensure me next time that I encounter a problem like my engine shutting off that it will be recorded properly so that the root cause of the issue with my vehicle can be fixed" I still stand behind what I said here and your solution does not sound like it will sufficiently test what I am looking forI will authorize Hyundai to test my vehicle if they were going to guarantee to replicate my concern and not harm my unsafe vehicle any more."I still have yet to receive an answer to my question on how Hyundai is going to ensure that the next time my unsafe vehicle's engine shuts off while I am driving down a highway that my vehicle will correctly log that event so it can be fixedI will not settle for the go to Hyundai answer of "Should you experience any further concerns, please contact your Hyundai dealership to schedule a service appointment and have them further evaluate any needed repairs.", I want the root cause to be found and fixed, but just putting miles on my vehicle doesn't seem logical to fix my unsafe vehicleWhen my engine shuts off again Hyundai will be coming to get the vehicle in the state it shut off in so that they can verify my concern with my unsafe vehicle Regards, [redacted]