The customer would need to contact the dealership for further assistance in this matterHyundai Motor America will not be providing further assistance as the campaign/recall items have been addressed and repaired under the required terms of the campaign/recallThe turbocharger replacement was provided as a goodwill gesture and not part of the campaign repairAs the vehicle exceeds the 100,mile warranty, all repairs would have to be authorized by the customer and would not be covered under warranty
Re: Complaint # [redacted] Hyundai Motor America has reviewed Customer Complaint # [redacted] , and will address the customer’s three concerns individually.Rear Rotors: On August 13, 2015, the customer presented the vehicle to Plaza HyundaiA technician inspected the vehicle, and noted front and rear brake linings were below specification, and that the rear rotors were warpedReplacement of worn brake pads/lining is considered a customer maintenance item, and is not covered under the New Vehicle Limited WarrantySimilarly, damage to rotors caused by brake pad wear is also not covered under the New Vehicle Limited Warranty-Steering Column Panel Scratched: The customer notes in his statement that the panel was scratched during a dealer service visitHyundai encourages the customer to address this concern directly with the servicing dealer.Right Headlight Lens Cracked: Physical damage to headlamps due to accidents or road hazards is not covered under the New Vehicle Limited Warranty.Hyundai Motor America regrets that this customer is unsatisfied, however we must emphasize that the New Vehicle Limited Warranty does not cover customer maintenance items or damage from outside influencesIn the interest of goodwill and customer satisfaction, we would be pleased to offer this customer a $service coupon, valid for use at any Hyundai - authorized dealerIf the customer chooses to accept this offer, the coupon will be mailed to the customer within to weeks.Thank you for the opportunity to respond to this claim.Hyundai Motor America Consumer Affairs
Revdex.com:Though it isn't your responsibility whether I had car rentals included in my policy, it would have been bearable to pay and manage them had the original ETA of arrival at July 21st(a month after they were ordered) was fulfilledBut as it stands, it stretched to September 28th, more than months afterHonestly, if we had known that there were no spare parts for this model, we would've picked another one because accidents happen and we wouldn't take the riskThat's also the reason why we get insurance AND extra warranties I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted]
Hyundai Motor America ("HMA") apologizes for the circumstances that prompted the customer's contactThe reimbursement has been fully reviewed and approved in the amount of $for expenses related to Campaign Below is the breakdown of reimbursement details:GOODWILL FOR CAMPAIGN REPAIRPARTS: $(COLUMN SHAFT)LABOR: $150.00SHOP SUPPLIES: $11.50TOTAL: $246.50--Please note that the check will be mailed out on 2/12/to the ATTN of: [redacted] ***--Please allow up to five business days for your check to arriveWe thank you for allowing us to have the opportunity to respond to this matter
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] I am closing this complaint, but, I wish it to be noted that this appears to be a resolution supplied by the dealership, and NOT by Hyundai corporateThis issue should have been resolved by corporate, and the dealership should not have had to incur the costs of vehicle replacementI remain extremely disappointed with Hyundai corporate and their response to this issueAt this point, I would hope that corporate would still offer the originally offered oil change program, given the hassle that I've been through and considering it was the dealership who ultimately resolved the issue, and not Hyundai corporate Regards, [redacted] ***
I reject this offerThey make phony attempts to contact you via emailOn November 28, 2016, I received an email which I replied to and requested that they call meI didn't get another email until this monthAGAIN, I told them to call me, but have yet to receive a call from HyundaiSo who are they kidding with their BS resolution of "someone will call"Who? When? By the time the car is out of warranty??? I demand Hyundai calls me and they better fix my damn car!!!!
Re: Complaint # [redacted] Hyundai Motor America has reviewed Customer Complaint # [redacted] , and has prepared the following in response:Hyundai Motor America apologizes for any miscommunication regarding the pricing of BlueIink servicesHyundai Bluelink does have a variety of package options, which are detailed in the enclosed documentIn order to activate the Remote package, the customer must also activate the Connected Care packageA one year subscription of both Connected Care andRemote is $198.00.In the interest of goodwill and customer satisfaction, Hyundai will make a one-time offer to reimburse the customer in the amount of $for the cost of the Connected Care package, should the customer choose to activate the Connected Care/Remote subscription.Thank you for the opportunity to respond to this claimHyundai Motor America Consumer Affairs
The key fob is not covered under any Hyundai warrantyIt is an optional item that can be included at the time the vehicle is soldHyundai Motor America is not responsible for covering the cost of misplaced or damaged key fobsThe customer can visit any authorized Hyundai dealership to replace the lost key fobAt this time, no goodwill assistance will be provided
Dear Ms [redacted] ,Hyundai Motor America (HMA) has completed a full and fair evaluation of your vehicle repair history and the warranty that appliesAs second owner of your vehicle, you are provided with a year or 60,mile (whichever comes first) powertrain warrantyUnfortunately, the concern with your muffler happened at 114,milesYour currently out of warranty for the muffler repair by 54,milesAdditionally, you have indicated that you were unsatisfied with the prior repair(s) performed by Vacaville HyundaiAt this time, HMA would like to encourage you to contact Vacaville Hyundai regarding your concern with your prior repair(s)Additionally, It may be best to work with either Roseville Hyundai or another Hyundai dealership for future services Sincerely, [redacted] ***Supervisor, Customer Service Specialist
Re: Hyundai [redacted] (TL), VIN [redacted] Dear Mr [redacted] ***: Thank you for contacting Hyundai Motor America (“HMA”) Consumer AffairsWe appreciate the opportunity to hear from our customers but regret the circumstances that prompted your contact You have indicated that you would like your vehicle Hyundai [redacted] reviewed under the Illinois Lemon LawIn order to investigate your claims, we have reviewed your repair history and investigated your claim in detailBased on that evaluation, we do not believe that the history warrants a transmission replacement under the Illinois Lemon LawIn every service attempt you have made to have your hesitation complaint addressed the dealership could not duplicate your concerns and therefore we cannot offer a replacement at this timeThe vehicle operates as designed Sincerely, //AD// Customer Service Specialist
Hyundai Motor America has reviewed Customer Complaint # [redacted] In the interest of goodwill and customer satisfaction HMA has reimbursed the customer month's car payments for the total amount of $Hyundai Motor America would be happy to work with the customer to arrange for a field service engineer to inspect the vehicleA representative will contact the customer directly to set up the appointment.Thank you for the opportunity to respond to this claim.Hyundai Motor America Consumer Affairs
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.I Do NOT believe that the reported problems were resolved, and the car does NOT drive as designedThere is NO proof to what [redacted] is sayingIf [redacted] believes that they diagnosed the reported problems and fixed them, [redacted] should give me in writing these factsWhy are they NOT writing about the fixes of the Reported problems? Besically [redacted] did not diagnosed them and they don’t know what to fixHow can they claim that the car works as designedSecondly, the mileage went down after the second system or software upgradeWhy are they suddenly blaming the huge speed reduction in environment which wasworkingbefore the upgrade? I think [redacted] is not accepting the arguments and are just flatly rejecting the issuesPlease publish these arguments in public platform And let us check what public thinks about my experience and [redacted] ’s argumentsI just want a different car, not a one month paymentif [redacted] gives me a different car, I will continue making remaining paymentsI just want a peace of mind to save my family from future accidents Regards, [redacted]
We have contacted the Dealership where the engine is being replaced and repaired are being made The dealership is hoping to have vehicle ready for the customer to pick up on Monday 02/or Tuesday 02/ It should also be noted that the customer damaged a loaner vehicle and is responsible for the expenses to repair that loaner [redacted] declines to offer assistance towards the damage repair of the loaner vehicle
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Monday, December 15, [redacted] Executive Vice President Customer Satisfaction Hyundai Motor America P.OBox Fountain Valley, CA 92728- Dear Mr [redacted] , “As a slogan that summarizes the Company’s entire social contribution philosophy, “Moving the World Together” expresses Hyundai Motor Company’s desire to make changes for the better together with its neighbors through love and actions “Moving” represents the desire for continuous change and development, “World” represents the hopes and dreams of the world, and “Together” represents the harmonious partnership with society.” This part of the corporate social responsibility statement that Hyundai has adopted and it is visionaryUnfortunately, my experience has been anything but visionary and lacking love and real actions It seems as though whenever I have had issues, and they have been major, Hyundai does everything to avoid their moral values, corporate vision and business ethicsI have sadly seen firsthand the lengths that some of your employees will go to hide the truth and deny me of my rightsThe fact that my rights are denied is a horrible realizationI have tried twice to use the auto Revdex.com line to settle some major issues and yet it seems not to work as plannedI am currently fighting to get my vehicle fixed, once again, thwarted by the lack of ethics by some of your employeesIt is embarrassing to have to defend myself in a public forum, such as the Revdex.com, and made to come out a liar especially, when I have been so clear and concise “We promote a customer-driven corporate culture by providing the best quality and impeccable service with all of our efforts aimed at satisfying our customers.” It is this service that was denied me and now I am forced, by all of your agents, to accept that your culture is nothing but a shamIt sounds great but it is not accepted nor embraced by your employeesFrom the person who responds to the Revdex.com, to [redacted] the case worker, [redacted] the case worker and [redacted] the manager of the service department at Hyundai Palm SpringsI took my car in on October 31, and a week later [redacted] said that he was waiting for Hyundai to call him and I have not heard back from him yet [redacted] told me that it was [redacted] who did not want to do the repairs and that Hyundai supports his decision [redacted] told me that he would escalate my concerns and I specifically asked for a regional supervisor to call me, has not happenedThe person responding to the Revdex.com is misstating your corporate philosophy and has no issues with trying to discredit my name to the Revdex.comHe went as far to say that my complaint was about two separate parts of the vehicle but failed to mention that they are both part of the powertrain! This is truly unethical Hyundai Assurance Car Care “An ounce of prevention is worth a pound of cureThat's why our experienced technicians complete an inspection of your vehicle and report their findings to you at no charge, every time you make a service visit.” I have been told that my vehicle has no record of maintenance although the same person said that I spent $and not $on my belt replacementsIn addition to the multi-point inspections my Hyundai was up for a month timing belt replacement and it was not doneMy transmission was changed at 35,miles and according to [redacted] and [redacted] it should have been replaced at 37,but it was too soon when my transmission was exchangedApparently, it was not done when I took it in at the month period either I apologize for reaching out to you with bad news but it is apparent to me that I have no agency within Hyundai and that my lack of social capital will prove to be the end of me in many different waysI have been without a vehicle since October 31st and am told that it is my entire faultThe irony is that I am looking for a new vehicle but this experience has driven me away from being a lifetime client, so much for due diligenceI hope that reaching out to you can mend this relationship and that I can at least have my vehicle back or that some changes may be made to make sure that your corporate culture is truly embraced by all of your employees Respectfully, [redacted] CC [redacted] Regards, [redacted] ***
Customer confirmed that the subscription has been canceled already and that she would be reimbursed of the canceled service.In addition, customer discussed her concerns today with a Blue Link Specialist who reviewed and explained the subscription process to herAs a goodwill gesture, customer was offered month for her subscribed blue Link packages and has accepted our offer
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below No dealership appointment has been made for me nor has an attempt to have my vehicle inspected been madeI have called dealership after dealership and I keep getting the run aroundPlease schedule the appointment and I will gladly take my vehicle in to be inspectedThe mold smell is getting out of control and I am getting sick because of itI have severe allergies and I need this situation resolved immediately Regards, [redacted]
Revdex.com Serving San Diego View ridge Ave #San Diego CA 858-496-Claim # [redacted] Hyundai engineering has advised that the Apple cable should resolve his concernsWe do need to make sure he uses a cable from Apple, not just an aftermarket one which has been approved by ***HMA is willing to reimburse the consumer for the cost of the adaptor and the cord previously recommended by the dealershipPlease contact our office email at [redacted] or by calling our toll-free customer service number at [redacted] The consumer will need to provide a copy of his registration, a copy of the receipt showing proof of paymentThank you for the opportunity to review this matter further Hyundai Motor America -Consumer Affairs
December , Revdex.com Serving San DiegoView ridge Ave #200San Diego CA 92123858-496-2131Case# [redacted] Mr [redacted] , Hyundai Motor America has prepared the following as our response to your claim # [redacted] regarding warranty coverage for your Hyundai SonataWe appreciate the opportunity to hear from our customers, but regret the circumstances that prompted your contact to the Revdex.com In order to investigate this ***er, we have reviewed your vehicles service history and investigated your claim in detail Based on that evaluation we know that Pohanka Hyundai has attempted on several occasions to duplicate your complaint with the TPS system as well as the complaint of your vehicle shutting down In all instances the dealership has been unable to duplicate either problem and can find no evidence of its occurrence There have been no codes stored to verify a manufacture’s defect in materials and, or workmanship The dealership is unable to make a repair without verifying a problem and at this time your Sonata is operating as designed Should you experience any further concerns, please contact your Hyundai dealership to schedule a service appointment and have them further evaluate any needed repairs Thank you, Hyundai Motor America Consumer Affairs
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] The bolts that were rusted were the bolts used to align the vehicleThe bolts couldnt been turned or adjusted due to rust therefore causing damage to my tiresThe bolts had to be cut off at the hyundai dealer due to excessive underbody rust per the rust champaign
The customer would need to contact the dealership for further assistance in this matterHyundai Motor America will not be providing further assistance as the campaign/recall items have been addressed and repaired under the required terms of the campaign/recallThe turbocharger replacement was provided as a goodwill gesture and not part of the campaign repairAs the vehicle exceeds the 100,mile warranty, all repairs would have to be authorized by the customer and would not be covered under warranty
Re: Complaint # [redacted] Hyundai Motor America has reviewed Customer Complaint # [redacted] , and will address the customer’s three concerns individually.Rear Rotors: On August 13, 2015, the customer presented the vehicle to Plaza HyundaiA technician inspected the vehicle, and noted front and rear brake linings were below specification, and that the rear rotors were warpedReplacement of worn brake pads/lining is considered a customer maintenance item, and is not covered under the New Vehicle Limited WarrantySimilarly, damage to rotors caused by brake pad wear is also not covered under the New Vehicle Limited Warranty-Steering Column Panel Scratched: The customer notes in his statement that the panel was scratched during a dealer service visitHyundai encourages the customer to address this concern directly with the servicing dealer.Right Headlight Lens Cracked: Physical damage to headlamps due to accidents or road hazards is not covered under the New Vehicle Limited Warranty.Hyundai Motor America regrets that this customer is unsatisfied, however we must emphasize that the New Vehicle Limited Warranty does not cover customer maintenance items or damage from outside influencesIn the interest of goodwill and customer satisfaction, we would be pleased to offer this customer a $service coupon, valid for use at any Hyundai - authorized dealerIf the customer chooses to accept this offer, the coupon will be mailed to the customer within to weeks.Thank you for the opportunity to respond to this claim.Hyundai Motor America Consumer Affairs
Revdex.com:Though it isn't your responsibility whether I had car rentals included in my policy, it would have been bearable to pay and manage them had the original ETA of arrival at July 21st(a month after they were ordered) was fulfilledBut as it stands, it stretched to September 28th, more than months afterHonestly, if we had known that there were no spare parts for this model, we would've picked another one because accidents happen and we wouldn't take the riskThat's also the reason why we get insurance AND extra warranties I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted]
Hyundai Motor America ("HMA") apologizes for the circumstances that prompted the customer's contactThe reimbursement has been fully reviewed and approved in the amount of $for expenses related to Campaign Below is the breakdown of reimbursement details:GOODWILL FOR CAMPAIGN REPAIRPARTS: $(COLUMN SHAFT)LABOR: $150.00SHOP SUPPLIES: $11.50TOTAL: $246.50--Please note that the check will be mailed out on 2/12/to the ATTN of: [redacted] ***--Please allow up to five business days for your check to arriveWe thank you for allowing us to have the opportunity to respond to this matter
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] I am closing this complaint, but, I wish it to be noted that this appears to be a resolution supplied by the dealership, and NOT by Hyundai corporateThis issue should have been resolved by corporate, and the dealership should not have had to incur the costs of vehicle replacementI remain extremely disappointed with Hyundai corporate and their response to this issueAt this point, I would hope that corporate would still offer the originally offered oil change program, given the hassle that I've been through and considering it was the dealership who ultimately resolved the issue, and not Hyundai corporate Regards, [redacted] ***
I reject this offerThey make phony attempts to contact you via emailOn November 28, 2016, I received an email which I replied to and requested that they call meI didn't get another email until this monthAGAIN, I told them to call me, but have yet to receive a call from HyundaiSo who are they kidding with their BS resolution of "someone will call"Who? When? By the time the car is out of warranty??? I demand Hyundai calls me and they better fix my damn car!!!!
Re: Complaint # [redacted] Hyundai Motor America has reviewed Customer Complaint # [redacted] , and has prepared the following in response:Hyundai Motor America apologizes for any miscommunication regarding the pricing of BlueIink servicesHyundai Bluelink does have a variety of package options, which are detailed in the enclosed documentIn order to activate the Remote package, the customer must also activate the Connected Care packageA one year subscription of both Connected Care andRemote is $198.00.In the interest of goodwill and customer satisfaction, Hyundai will make a one-time offer to reimburse the customer in the amount of $for the cost of the Connected Care package, should the customer choose to activate the Connected Care/Remote subscription.Thank you for the opportunity to respond to this claimHyundai Motor America Consumer Affairs
The key fob is not covered under any Hyundai warrantyIt is an optional item that can be included at the time the vehicle is soldHyundai Motor America is not responsible for covering the cost of misplaced or damaged key fobsThe customer can visit any authorized Hyundai dealership to replace the lost key fobAt this time, no goodwill assistance will be provided
Dear Ms [redacted] ,Hyundai Motor America (HMA) has completed a full and fair evaluation of your vehicle repair history and the warranty that appliesAs second owner of your vehicle, you are provided with a year or 60,mile (whichever comes first) powertrain warrantyUnfortunately, the concern with your muffler happened at 114,milesYour currently out of warranty for the muffler repair by 54,milesAdditionally, you have indicated that you were unsatisfied with the prior repair(s) performed by Vacaville HyundaiAt this time, HMA would like to encourage you to contact Vacaville Hyundai regarding your concern with your prior repair(s)Additionally, It may be best to work with either Roseville Hyundai or another Hyundai dealership for future services Sincerely, [redacted] ***Supervisor, Customer Service Specialist
Re: Hyundai [redacted] (TL), VIN [redacted] Dear Mr [redacted] ***: Thank you for contacting Hyundai Motor America (“HMA”) Consumer AffairsWe appreciate the opportunity to hear from our customers but regret the circumstances that prompted your contact You have indicated that you would like your vehicle Hyundai [redacted] reviewed under the Illinois Lemon LawIn order to investigate your claims, we have reviewed your repair history and investigated your claim in detailBased on that evaluation, we do not believe that the history warrants a transmission replacement under the Illinois Lemon LawIn every service attempt you have made to have your hesitation complaint addressed the dealership could not duplicate your concerns and therefore we cannot offer a replacement at this timeThe vehicle operates as designed Sincerely, //AD// Customer Service Specialist
The customer was traded into a new vehicle on January 28, by the dealership, Dennis Hyundai
Hyundai Motor America has reviewed Customer Complaint # [redacted] In the interest of goodwill and customer satisfaction HMA has reimbursed the customer month's car payments for the total amount of $Hyundai Motor America would be happy to work with the customer to arrange for a field service engineer to inspect the vehicleA representative will contact the customer directly to set up the appointment.Thank you for the opportunity to respond to this claim.Hyundai Motor America Consumer Affairs
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.I Do NOT believe that the reported problems were resolved, and the car does NOT drive as designedThere is NO proof to what [redacted] is sayingIf [redacted] believes that they diagnosed the reported problems and fixed them, [redacted] should give me in writing these factsWhy are they NOT writing about the fixes of the Reported problems? Besically [redacted] did not diagnosed them and they don’t know what to fixHow can they claim that the car works as designedSecondly, the mileage went down after the second system or software upgradeWhy are they suddenly blaming the huge speed reduction in environment which wasworkingbefore the upgrade? I think [redacted] is not accepting the arguments and are just flatly rejecting the issuesPlease publish these arguments in public platform And let us check what public thinks about my experience and [redacted] ’s argumentsI just want a different car, not a one month paymentif [redacted] gives me a different car, I will continue making remaining paymentsI just want a peace of mind to save my family from future accidents Regards, [redacted]
We have contacted the Dealership where the engine is being replaced and repaired are being made The dealership is hoping to have vehicle ready for the customer to pick up on Monday 02/or Tuesday 02/ It should also be noted that the customer damaged a loaner vehicle and is responsible for the expenses to repair that loaner [redacted] declines to offer assistance towards the damage repair of the loaner vehicle
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Monday, December 15, [redacted] Executive Vice President Customer Satisfaction Hyundai Motor America P.OBox Fountain Valley, CA 92728- Dear Mr [redacted] , “As a slogan that summarizes the Company’s entire social contribution philosophy, “Moving the World Together” expresses Hyundai Motor Company’s desire to make changes for the better together with its neighbors through love and actions “Moving” represents the desire for continuous change and development, “World” represents the hopes and dreams of the world, and “Together” represents the harmonious partnership with society.” This part of the corporate social responsibility statement that Hyundai has adopted and it is visionaryUnfortunately, my experience has been anything but visionary and lacking love and real actions It seems as though whenever I have had issues, and they have been major, Hyundai does everything to avoid their moral values, corporate vision and business ethicsI have sadly seen firsthand the lengths that some of your employees will go to hide the truth and deny me of my rightsThe fact that my rights are denied is a horrible realizationI have tried twice to use the auto Revdex.com line to settle some major issues and yet it seems not to work as plannedI am currently fighting to get my vehicle fixed, once again, thwarted by the lack of ethics by some of your employeesIt is embarrassing to have to defend myself in a public forum, such as the Revdex.com, and made to come out a liar especially, when I have been so clear and concise “We promote a customer-driven corporate culture by providing the best quality and impeccable service with all of our efforts aimed at satisfying our customers.” It is this service that was denied me and now I am forced, by all of your agents, to accept that your culture is nothing but a shamIt sounds great but it is not accepted nor embraced by your employeesFrom the person who responds to the Revdex.com, to [redacted] the case worker, [redacted] the case worker and [redacted] the manager of the service department at Hyundai Palm SpringsI took my car in on October 31, and a week later [redacted] said that he was waiting for Hyundai to call him and I have not heard back from him yet [redacted] told me that it was [redacted] who did not want to do the repairs and that Hyundai supports his decision [redacted] told me that he would escalate my concerns and I specifically asked for a regional supervisor to call me, has not happenedThe person responding to the Revdex.com is misstating your corporate philosophy and has no issues with trying to discredit my name to the Revdex.comHe went as far to say that my complaint was about two separate parts of the vehicle but failed to mention that they are both part of the powertrain! This is truly unethical Hyundai Assurance Car Care “An ounce of prevention is worth a pound of cureThat's why our experienced technicians complete an inspection of your vehicle and report their findings to you at no charge, every time you make a service visit.” I have been told that my vehicle has no record of maintenance although the same person said that I spent $and not $on my belt replacementsIn addition to the multi-point inspections my Hyundai was up for a month timing belt replacement and it was not doneMy transmission was changed at 35,miles and according to [redacted] and [redacted] it should have been replaced at 37,but it was too soon when my transmission was exchangedApparently, it was not done when I took it in at the month period either I apologize for reaching out to you with bad news but it is apparent to me that I have no agency within Hyundai and that my lack of social capital will prove to be the end of me in many different waysI have been without a vehicle since October 31st and am told that it is my entire faultThe irony is that I am looking for a new vehicle but this experience has driven me away from being a lifetime client, so much for due diligenceI hope that reaching out to you can mend this relationship and that I can at least have my vehicle back or that some changes may be made to make sure that your corporate culture is truly embraced by all of your employees Respectfully, [redacted] CC [redacted] Regards, [redacted] ***
Customer confirmed that the subscription has been canceled already and that she would be reimbursed of the canceled service.In addition, customer discussed her concerns today with a Blue Link Specialist who reviewed and explained the subscription process to herAs a goodwill gesture, customer was offered month for her subscribed blue Link packages and has accepted our offer
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below No dealership appointment has been made for me nor has an attempt to have my vehicle inspected been madeI have called dealership after dealership and I keep getting the run aroundPlease schedule the appointment and I will gladly take my vehicle in to be inspectedThe mold smell is getting out of control and I am getting sick because of itI have severe allergies and I need this situation resolved immediately Regards, [redacted]
Revdex.com Serving San Diego View ridge Ave #San Diego CA 858-496-Claim # [redacted] Hyundai engineering has advised that the Apple cable should resolve his concernsWe do need to make sure he uses a cable from Apple, not just an aftermarket one which has been approved by ***HMA is willing to reimburse the consumer for the cost of the adaptor and the cord previously recommended by the dealershipPlease contact our office email at [redacted] or by calling our toll-free customer service number at [redacted] The consumer will need to provide a copy of his registration, a copy of the receipt showing proof of paymentThank you for the opportunity to review this matter further Hyundai Motor America -Consumer Affairs
December , Revdex.com Serving San DiegoView ridge Ave #200San Diego CA 92123858-496-2131Case# [redacted] Mr [redacted] , Hyundai Motor America has prepared the following as our response to your claim # [redacted] regarding warranty coverage for your Hyundai SonataWe appreciate the opportunity to hear from our customers, but regret the circumstances that prompted your contact to the Revdex.com In order to investigate this ***er, we have reviewed your vehicles service history and investigated your claim in detail Based on that evaluation we know that Pohanka Hyundai has attempted on several occasions to duplicate your complaint with the TPS system as well as the complaint of your vehicle shutting down In all instances the dealership has been unable to duplicate either problem and can find no evidence of its occurrence There have been no codes stored to verify a manufacture’s defect in materials and, or workmanship The dealership is unable to make a repair without verifying a problem and at this time your Sonata is operating as designed Should you experience any further concerns, please contact your Hyundai dealership to schedule a service appointment and have them further evaluate any needed repairs Thank you, Hyundai Motor America Consumer Affairs
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] The bolts that were rusted were the bolts used to align the vehicleThe bolts couldnt been turned or adjusted due to rust therefore causing damage to my tiresThe bolts had to be cut off at the hyundai dealer due to excessive underbody rust per the rust champaign