Dear Mr [redacted] :Thank you for contacting Hyundai Motor America (“HMA”) Consumer AffairsWe appreciate the opportunity to hear from our customers but regret the circumstances that prompted your contact.You have indicated that you have a sales concern with your vehicle SONATA with dealership Please address your concern with the dealership for any resolutionEach Hyundai dealership is owned and managed independentlySince Hyundai Motor America was not involved with the sales and/or dealership sales personnel actions, we cannot legally intervene in the aforementioned transactions.If you have any mechanical concerns with your vehicle, please take your vehicle to any Hyundai dealership for repairHyundai takes consumer concerns very seriously and we would like to work with you to attempt to resolve your issue to your satisfaction.Sincerely,//DL//D.H [redacted] Customer Service Specialist
Re: 2014, Hyundai [redacted] (YF), VIN [redacted] Dear Ms [redacted] : Thank you for contacting Hyundai Motor America (“HMA”) Consumer AffairsWe appreciate the opportunity to hear from our customers but regret the circumstances that prompted your contact You have indicated that you would like your vehicle 2014, Hyundai [redacted] payment reimbursed however under Wisconsin Lemon LawIn order to investigate your claims, we have reviewed your repair history and investigated your claim in detailBased on that evaluation, we do not believe that the history warrants reimbursement under the Wisconsin Lemon Law Sincerely, //AD// [redacted] Consumer Affairs
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved I have not gotten any emails from Hyundai to date I will be watching for one daily Regards, [redacted] ***
To Whom It May Concern.Hyundai Motor America will reimburse the customer $through our Regional Office as a goodwill gesture A check request will be issued for the reimbursement ofthe tow expense The customer may keep the reimbursement that is being processed by our Campaign reimbursement siteSincerely, [redacted]
Revdex.com Serving San Diego View ridge Ave #San Diego CA 858-496- Upon complete review of the consumers (SD Revdex.com complaint # [redacted] ) reimbursement request regarding their Hyundai Tucson our position is as follows: In the interest of customer satisfaction, Hyundai Motor America is willing to offer a one- time goodwill reimbursement to the consumer in the amount of $If you accept this reimbursement offer, please contact our office by email at [email protected] or by calling our toll-free customer service number at 1-800-633-so that we can confirm necessary information to process your payment Please refer to case # [redacted] Thank you for the opportunity to review this matter further Hyundai Motor America Consumer Affairs
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] I would be happy to accept the "interest of goodwill and gesture of customer satisfaction" if the closing didn't include "you release HMA from any liability with respect to any claim that HMA failed to conform to the vehicle warranty and agree that you will not in the future make any claim for breach of warranty or violation of any lemon law in connection with your vehicle." This is why I contacted the Revdex.com to begin with and is why I need an arbitratorIf future problems continue to arise by accepting this "goodwill gesture" I won't be able to extend my rights by signing this form and accepting this "gesture"I couldn't even sell this car to anyone private seller because of all the service issues that I have hadWould you want your family members to purchase a car with all the issues this car has had? If I trade it in I won't get what I should for itI thought I was buying a safe reliable NEW car but it's been taken apart so much I never really got to enjoy the NEW part but I sure did pay for itif it is really a good will gesture why should I sign my rights away? They failed to mention that part in their response to the Revdex.comI will accept the offer of they send me a new letter without the release of liability
Hyundai Motor America ("HMA") apologized for the circumstances that prompted the customer's contact Reached out to customer to obtain further details of the concern and offered to provide inspection/diagnosis with a service rental at customer’s preferred dealership, Romero Hyundai The Service Manager at Romero Hyundai provided a confirmation and scheduled a service appointment for Tuesday, 10/ Western Region Consumer Affairs
A full review of the customer's repair history has been completedThe customer's vehicle has been repaired under warrantyHMA has reached out to the customer to discuss offering either monthly car payments OR a Vehicle Service Contract (VSC)On August 24, the customer verbally accept the car payment offer
Southern Region Consumer Affairs (SRCA) department contacted the customer to review the concern SRCA informed customer that a revised final settlement offer was being announced for the MPG descrepancy The Class Action settlement offer will provide the customer with several options including a lump sum payout for average mileage HMA values our customers feedback and loyalty, therefore as a goodwill gesture SRCA offered to reimburse the customer for one-months payment
Hyundai Southern Region CA contacted the costomer to review his concerns Hyundai regional office will work with the dealer to insure that the customer is removed from the data base and solications are suspended
Hyundai Motor America has reviewed Customer Complaint # [redacted] A representative has contacted this customer directlyIn the interest of goodwill and customer satisfaction, Hyundai Motor America would like to offer a Vehicle Service ContractThe representative will work with the customer directly to fulfill that goodwill offer.Thank you for the opportunity to respond to this claimHyundai Motor America, Consumer Affairs
I apologize for my delayed responseI left on Friday, September 23rd for a conference in Boston and just returned to the office todayI appreciate the team deciding to reimburse the full amount of the requestMy only concern is that by signing the document you attached, I am waiving my right to future claimsWith the amount of recalls and issues with the car, I can anticipate duplicating this processAs it stands, there is currently a recall for power steeringWhile the recall is to cover replacing a chip, I am having issues with a "clicking" noiseThe dealer is estimating that the cost to repair the part will exceed $500, and is not part of the recallHowever, there are hundreds of owners posting issues and concerns on-line about the same noiseI'm also concerned that this is being referred to as a "settlement"This is a reimbursement of out-of-pocket costs associated with a recallIf this is a settlement, then I should account for the time and effort that I have had to put into this processAnd, reimbursement for the stress and frustration associated with purchasing a car with so many serious safety recalls and maintenance issuesCan you please clarify if this is a settlement or a reimbursement -- both have very different meaningsThanks again for your help.Desired Outcome: Reimbursement for costs - no "settlement" rights waived
To Whom It [redacted] Concern:Hyundai Motor America has reviewed the complaint from Mr***, the owner of an independent repair facility and determined that Mr***'s complaint is not concerning a manufacturing defectWe apologize for any inconvenience that Mr [redacted] has experiencedSincerely, [redacted] ,Customer Connect AssociateSouth Central Region
Dear Better Business Bureau: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Hyundai came to me in Septwith an offer They said : "Test drive a Hyundai car & get a $ [redacted] Gift Card - in 4-Weeks"I did my end of the bargain(i did the test drive on 9-19)Now they are trying to renege on the promise of sending me an [redacted] Gift Card, in 4-Weeks They say they will send it, in late DecAs you know, USPS mail moves VERY slow, at that time of year,meaning the [redacted] Gift Card, will NOT arrive until January - which is MONTHS, after they received my rebate form submission It is my opinon, that this consists of Advertising,and it's also an example of VERY dishonest business activity, being done by Hyundai Here's an idea : If it's hard for Hyundai to send me an [redacted] Gift Card, just have them send me a check in the mail for $50, and i'll cash it & buy my own [redacted] Gift Card ! Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved I would like to thank Hyundai for their willingness to offer a refund for the cost of the replacement part I further understand that if any issues happens with this part within the 12,mile or month time period, the warranty agreement would address the repair Regards, [redacted]
Revdex.com:i have attached the document which I could not attach earlier.In that all the specific details are provided for my vehicle .Moreover I would want to tell that my next service date has reached in a couple of days but till now nobody has reached out or even just followed up with me which shows the concern for customers .Another problem has occurred in my car which seems serious and I believe it is due to the previous problem which has not been till now fixed and delayed and delayed and delayed and till not resolved.It just makes me feel that especially team Hyundai which is by far the worst dealership I have come across and you can look up for their reviews and ratings yourself as you know better but I am even shocked to not receive any call back from the head office where I emailed months back and even sent a letter to their address which forced me to contact Revdex.com .Its just nobody really cares for customer like us who have bought brand new Hyundai cars top models in the last months ,Its just disappointing and disgraceful.Kindly read the document which I have attached and I am pretty sure atleast you will feel and understand what kind of struggle I am literally going through.Thanks Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
Enclosed is the response to Complaint # [redacted]
Dear Mr [redacted] :Thank you for contacting Hyundai Motor America (“HMA”) Consumer AffairsWe appreciate the opportunity to hear from our customers but regret the circumstances that prompted your contact.You have indicated that you have a sales concern with your vehicle SONATA with dealership Please address your concern with the dealership for any resolutionEach Hyundai dealership is owned and managed independentlySince Hyundai Motor America was not involved with the sales and/or dealership sales personnel actions, we cannot legally intervene in the aforementioned transactions.If you have any mechanical concerns with your vehicle, please take your vehicle to any Hyundai dealership for repairHyundai takes consumer concerns very seriously and we would like to work with you to attempt to resolve your issue to your satisfaction.Sincerely,//DL//D.H [redacted] Customer Service Specialist
Re: 2014, Hyundai [redacted] (YF), VIN [redacted] Dear Ms [redacted] : Thank you for contacting Hyundai Motor America (“HMA”) Consumer AffairsWe appreciate the opportunity to hear from our customers but regret the circumstances that prompted your contact You have indicated that you would like your vehicle 2014, Hyundai [redacted] payment reimbursed however under Wisconsin Lemon LawIn order to investigate your claims, we have reviewed your repair history and investigated your claim in detailBased on that evaluation, we do not believe that the history warrants reimbursement under the Wisconsin Lemon Law Sincerely, //AD// [redacted] Consumer Affairs
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved I have not gotten any emails from Hyundai to date I will be watching for one daily Regards, [redacted] ***
To Whom It May Concern.Hyundai Motor America will reimburse the customer $through our Regional Office as a goodwill gesture A check request will be issued for the reimbursement ofthe tow expense The customer may keep the reimbursement that is being processed by our Campaign reimbursement siteSincerely, [redacted]
Revdex.com Serving San Diego View ridge Ave #San Diego CA 858-496- Upon complete review of the consumers (SD Revdex.com complaint # [redacted] ) reimbursement request regarding their Hyundai Tucson our position is as follows: In the interest of customer satisfaction, Hyundai Motor America is willing to offer a one- time goodwill reimbursement to the consumer in the amount of $If you accept this reimbursement offer, please contact our office by email at [email protected] or by calling our toll-free customer service number at 1-800-633-so that we can confirm necessary information to process your payment Please refer to case # [redacted] Thank you for the opportunity to review this matter further Hyundai Motor America Consumer Affairs
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] I would be happy to accept the "interest of goodwill and gesture of customer satisfaction" if the closing didn't include "you release HMA from any liability with respect to any claim that HMA failed to conform to the vehicle warranty and agree that you will not in the future make any claim for breach of warranty or violation of any lemon law in connection with your vehicle." This is why I contacted the Revdex.com to begin with and is why I need an arbitratorIf future problems continue to arise by accepting this "goodwill gesture" I won't be able to extend my rights by signing this form and accepting this "gesture"I couldn't even sell this car to anyone private seller because of all the service issues that I have hadWould you want your family members to purchase a car with all the issues this car has had? If I trade it in I won't get what I should for itI thought I was buying a safe reliable NEW car but it's been taken apart so much I never really got to enjoy the NEW part but I sure did pay for itif it is really a good will gesture why should I sign my rights away? They failed to mention that part in their response to the Revdex.comI will accept the offer of they send me a new letter without the release of liability
Hyundai Motor America ("HMA") apologized for the circumstances that prompted the customer's contact Reached out to customer to obtain further details of the concern and offered to provide inspection/diagnosis with a service rental at customer’s preferred dealership, Romero Hyundai The Service Manager at Romero Hyundai provided a confirmation and scheduled a service appointment for Tuesday, 10/ Western Region Consumer Affairs
A full review of the customer's repair history has been completedThe customer's vehicle has been repaired under warrantyHMA has reached out to the customer to discuss offering either monthly car payments OR a Vehicle Service Contract (VSC)On August 24, the customer verbally accept the car payment offer
Southern Region Consumer Affairs (SRCA) department contacted the customer to review the concern SRCA informed customer that a revised final settlement offer was being announced for the MPG descrepancy The Class Action settlement offer will provide the customer with several options including a lump sum payout for average mileage HMA values our customers feedback and loyalty, therefore as a goodwill gesture SRCA offered to reimburse the customer for one-months payment
Hyundai Southern Region CA contacted the costomer to review his concerns Hyundai regional office will work with the dealer to insure that the customer is removed from the data base and solications are suspended
Hyundai Motor America has reviewed Customer Complaint # [redacted] A representative has contacted this customer directlyIn the interest of goodwill and customer satisfaction, Hyundai Motor America would like to offer a Vehicle Service ContractThe representative will work with the customer directly to fulfill that goodwill offer.Thank you for the opportunity to respond to this claimHyundai Motor America, Consumer Affairs
I apologize for my delayed responseI left on Friday, September 23rd for a conference in Boston and just returned to the office todayI appreciate the team deciding to reimburse the full amount of the requestMy only concern is that by signing the document you attached, I am waiving my right to future claimsWith the amount of recalls and issues with the car, I can anticipate duplicating this processAs it stands, there is currently a recall for power steeringWhile the recall is to cover replacing a chip, I am having issues with a "clicking" noiseThe dealer is estimating that the cost to repair the part will exceed $500, and is not part of the recallHowever, there are hundreds of owners posting issues and concerns on-line about the same noiseI'm also concerned that this is being referred to as a "settlement"This is a reimbursement of out-of-pocket costs associated with a recallIf this is a settlement, then I should account for the time and effort that I have had to put into this processAnd, reimbursement for the stress and frustration associated with purchasing a car with so many serious safety recalls and maintenance issuesCan you please clarify if this is a settlement or a reimbursement -- both have very different meaningsThanks again for your help.Desired Outcome: Reimbursement for costs - no "settlement" rights waived
To Whom It [redacted] Concern:Hyundai Motor America has reviewed the complaint from Mr***, the owner of an independent repair facility and determined that Mr***'s complaint is not concerning a manufacturing defectWe apologize for any inconvenience that Mr [redacted] has experiencedSincerely, [redacted] ,Customer Connect AssociateSouth Central Region
Hyundai Motor America has reviewed your responseOur position remains the same
Dear Better Business Bureau: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Hyundai came to me in Septwith an offer They said : "Test drive a Hyundai car & get a $ [redacted] Gift Card - in 4-Weeks"I did my end of the bargain(i did the test drive on 9-19)Now they are trying to renege on the promise of sending me an [redacted] Gift Card, in 4-Weeks They say they will send it, in late DecAs you know, USPS mail moves VERY slow, at that time of year,meaning the [redacted] Gift Card, will NOT arrive until January - which is MONTHS, after they received my rebate form submission It is my opinon, that this consists of Advertising,and it's also an example of VERY dishonest business activity, being done by Hyundai Here's an idea : If it's hard for Hyundai to send me an [redacted] Gift Card, just have them send me a check in the mail for $50, and i'll cash it & buy my own [redacted] Gift Card ! Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved I would like to thank Hyundai for their willingness to offer a refund for the cost of the replacement part I further understand that if any issues happens with this part within the 12,mile or month time period, the warranty agreement would address the repair Regards, [redacted]
Revdex.com:i have attached the document which I could not attach earlier.In that all the specific details are provided for my vehicle .Moreover I would want to tell that my next service date has reached in a couple of days but till now nobody has reached out or even just followed up with me which shows the concern for customers .Another problem has occurred in my car which seems serious and I believe it is due to the previous problem which has not been till now fixed and delayed and delayed and delayed and till not resolved.It just makes me feel that especially team Hyundai which is by far the worst dealership I have come across and you can look up for their reviews and ratings yourself as you know better but I am even shocked to not receive any call back from the head office where I emailed months back and even sent a letter to their address which forced me to contact Revdex.com .Its just nobody really cares for customer like us who have bought brand new Hyundai cars top models in the last months ,Its just disappointing and disgraceful.Kindly read the document which I have attached and I am pretty sure atleast you will feel and understand what kind of struggle I am literally going through.Thanks Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]