Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below CAr was already at dealerWas told that "they can not find anything wrong." Clearly any person who knows how to drive can feel the way it drives Regards, [redacted]
Manufacturer response to case # [redacted] To the Revdex.com:Hyundai Motor America ("HMA") apologizes for the circumstances that prompted the customer's contact We have reviewed the customer’s claim in detail.As indicated, the TraValue Guarantee program only applies to the purchase of new vehicle Leases are not eligible.Unfortunately, HMA is not able to alter the program rules or assist with the customer’s request for compensation from [redacted] Hyundai at this time.Western Region Consumer Affairs
Please respond and submit copies of your current vehicle registration, the repair orders for campaign repair, the repair orders for the replacement alternators as well as your proof of payment Hyundai Customer Assistance is willing to review this matter further Thank you
Hyundai Motor America (HMA) has completed a comprehensive review of the customer's complaintThe customer was second owner of the subject vehicleThe engine seized at 93,milesThe customer at the time of the engine failure was outside of the 5/60,powertrain warrantyAdditionally, the Pennsylvania Lemon Law does not apply to used vehicleHMA respectfully declines to repurchase the subject vehicle in question
A representative form Hyundai Motor America's Customer Connect Center has contacted the customer to discuss the case, and will issue a reimbursement check upon receipt of necessary documentation.Thank you for the opportunity to respond to this claim.Hyundai Motor AmericaConsumer Affairs
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below This response does not resolve my complaintIt does not help me get out of this car remains a severe safety concern for me, my children and the publicIt's a true shame that this company does not value human life and allow their customer and others to be at risk Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below In the notice about the Sonata Class Action Lawsuit that I received in the mail (attached) the reimbursement section states, 'The repair must have been before November 9, for and model year vehicles, or September 28, for and model year vehicles.' As a result, I do not feel comfortable submitting a claim thorough the Settlement on behalf of the issues I have had regarding my vehicle considering they have happened after November 9, In addition, I was told by multiple parties including the dealership and my Regional Case Manger that I would be reimbursed for the expenses I incurred and there was no mention that it would be done through the Class Action SettlementFrom my understanding the Fairness Hearing is on December 15, at 2:p.mThere is also a mention that there may be appeals in the settlement and could take up to a yearNone of this was disclosed to me and I am asking that you all reimburse me for the expenses I incurred immediatelyI was told by my Hyundai Regional Case Manager, [redacted] , that he would have a rental set up for me and that was not doneI was forced to drive hours to the dealership to pick up a rental and my [redacted] did not return my call for two weeks, leaving me with no answers and strandedI have incurred costs for towing, a rental, and taking time off from work to travel; now I am being told my vehicle will not be ready for over months.Submitting my claim through the Class Action Settlement is not guaranteed nor do I qualify considering all of the expenses I have incurred were within the last monthI have simply asked that my vehicle be replaced or paid off and I am being told Hyundai is not in a position to do soAs a consumer, I was not in a position to have my vehicle's engine fail on multiple occasions, have to travel hours to pick up a rental and not receive a call back from my Case Manager for two weeksAfter finally hearing from [redacted] on 10/12/2016, I also received a phone call from [redacted] informing me that my new engine is on 'back order' which is pushing repair time back further than the original 2-months that I was told.I am baffled that Hyundai is in a position to pay for a rental vehicle for 3+ months and cover my repairs but can not do something as simple as putting me in a different vehicle that I would feel safe in considering my engine has failed on two occasions since September I have everything documented including all correspondence between myself and anyone I have spoken to since my engine failed and all of my repair orders to show the negligence on Hyundai's behalfIf my vehicle was properly inspected for the recall this would have not happened twiceI opened this case with the Revdex.com as a result of the lack of customer service I have receivedIf I do not receive a reimbursement that was previously promised (not through the Class Action Lawsuit) and a resolution in regards to my vehicle I will be excluding myself from the Class Action Lawsuit and pursuing my ownRegards, [redacted] ***
Hyundai Motor America has reviewed Customer Complaint # [redacted] , and has prepared thefollowing in response:Hyundai understands that fuel economy is an important factor to consider when making a vehiclepurchaseThe Environmental Protection Agency (EPA) provide.s basic fuel economy estimateswhich are intended to reflect "typical"·driving conditions, but are also conducted in a controlledmannerThe city and highway miles per gallon (MPG) estimates help consumers compare thefuel economy of different vehicles tested under the same proceduresWhile the EPA estimatesare a useful tool for comparing vehicles, there are many factors that can affect gas mileage,including quick acceleration and heavy braking, operating in cold weather, added weight ofcargo, rurming electrical accessories, improperly aligned or under inflated tires, and poor fuelquality.In order to ensure that this customer's concern is properly addressed, Hyundai Motor Americarecommends that the customer make an appointment at an authorized Hyundai dealer of their·choiceThe dealership will inspect the vehicle, and provide further guidance to the customer.Thank you for the opportunity to respond to this complaint.Hyundai Motor AmericaConsumer Affairs
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I'd like a date on when my car is available for pickAlong with confirmation that both recalls (engine and brake) have been madeAlso need to confirm that my steering plastic, surrounding the hand controls, have been replaced as requested Regards, [redacted]
Response attachedIn response for request for clarification regarding Hyundai Motor America’s denial of the customer’s claim we have reconsidered the previous denial and agree to reimburse the customer as outlined in detail below After further research, we were able to identify a $charge at HTI for an ECU Reflash Software purchase made back on November 30, by [redacted] *** While HTI provides the re-flash software for Hyundai vehicles for Do It Yourself and Independent Repair Facility customers, there are no promises given that the software will “resolve” any particular issue and the user must utilize “compatible” hardware in order for this process to be successfulThat being said, we regularly reimburse those encountering any difficulties without question if they utilize the feedback button on the site where the update was ordered, to indicate they’ve encountered issuesTo the best of our knowledge the feedback button was never used to make a request for a refund or assistance at HTI As a goodwill gesture, the original charge has been located and a credit was issued and should appear on Mr***’s statement in a few days If you have any further questions, please let me know Sincerely, [redacted] South Central Region Customer Connect
Ms [redacted] , Hyundai promotes and supports their authorized Hyundai dealerships to provide customers a courteous and trustworthy sales or service experienceComplaints from customers regarding their dealership experiences are very important to us and are documented for review by both dealership management as well as Hyundai management As previously stated, your complaint has been documented and forwarded to Ourisman Hyundai for their reviewYou stated in your reply that you do not have any questions regarding special financing offersTherefore, this matter is an independent business issue and [redacted] , the Director of Sales at Ourisman Hyundai, is in the best position to address your concern and can be reached at (888) 255-x *** Hyundai Motor America is not in a position to meet your request for compensationHyundai Motor America Consumer Affairs
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I'm not satisfied with this responseIn your response you stated that there has not been excessive number of failed repair attempts or days out of service but there has been because Hyundai never found out why my car went out of control and accelerated and hit my garageI have been given no explanation for this incidentThe tire marks on my drive way proved that I was braking trying to get the car to stop and the brakes failed me as I said it was only until I put the car in Park is when the car finally stopped otherwise I would have went through my garage and into my homeFurthermore, I don't ever recall ever stating that the issue no longer exists if it was stated it was out of error and if the issue didn't exist then I wouldn't be continuing to make all these complaints with Hyundai regarding thisIn addition, I haven't driven the car because this is a serious safety matter that must be addressed by HyundaiMy children were in the car and nobody feels safe with me driving this car after this horrific and terrifying incident People's lives are at stake and since Hyundai could not figure out what happened I feel I do deserve a replacement of car or some type of assistance to replace this car and pay for my garage door that I had to replace because of your car's malfunctionIn regards to your comments about future possible concerns I have a right to say there would be future possible concerns because you never stated what happened during this incident which therefore means you never did address the issue/incident that occurred on that dayAccording to corporate and GOSH Hyundai you found nothing wrong with the car which means you did not address the issue or get to the bottom of what happened to that car on that day which is a failure to protect your own customer and othersThis issue does exist in this vehicle because it already happened to me and my children are witness of this incident.You stated that you would be willing to schedule an inspection with Hyundai's Field Service Engineer/District Parts and Service Manager but your company has already completed an inspection on this vehicle if you don't know that already and I have requested the report from that inspection and Hyundai has avoided my request and hasn't responded to my requestSo I will request formally again, I would like to see the initial report and the black box results/information that was completed by your Corporate office pleaseAlso, please explain what would be different between corporate's inspection and Hyundai's Field Service Engineer/District Parts and Service Manager inspection? Furthermore, I also asked in an email dated 11-16-for the car to be re-evaluated by a different technician because I continue to feel Corporate did not do a complete inspection as I have done my own research regarding this problem of unintended acceleration and there are things that weren't checked such as cruise control servo which controls throttle settings: surge/area including the input circuit/check for chafing of wires which may have caused the throttle to open, the cruise control vacuum lined whether pinched, throttle cables whether unsheathed/torn or bent and the wiring area of the cruise controlThe issue has been that nothing is ever found but that does not mean that there is nothing wrong with the vehicle The issue also remains that electronic defects within the vehicle leaves no visible traces in it's pathSo since that's the case my request continues to remain getting out of the vehicle all together and I would like financial support to do so since it is your vehicle that has a problem and no one is able to fix itIn addition, I recently found that during this inspection that miles have been put on my vehicle and I wanted to know why this is the case and where did you take the vehicle? That's a lot of miles to have put on this car.The bottom line is I don't feel safe in this vehicleI'm paying my hard earned money on a vehicle that I'm unable to drive due to safetyIt's unfair that this company doesn't seem to value human lifeI have tire marks all over my driveway from this incident and a garage door that had to be replacedThis isn't right and I'm not going to stop complaining to all agencies and people until Hyundai gives a fair resolution to this matter Regards, [redacted] ***
Hyundai Motor America has reviewed your case in detailIn consideration of the times your vehicle had been down for service we made you an offer of goodwillWe require a signed release when accepting the goodwill offerHyundai Motor America declines to repurchase your vehicleTell us why here
Hyundai Motor America has offered the consumer full reimbursement as requested, totaling $1, HMA is not in a position to offer to replace the consumer’s Hyundai Sonata To the extent that she disagrees with our evaluation, we would like to take this opportunity to remind her that she may take advantage of the following alternative dispute resolution (“ADR”) program provided by HMA: Revdex.com AUTO LINE Alternative Dispute Resolution Division Council of Revdex.coms, Inc Wilson Boulevard, Suite Arlington, Virginia 1-800-955- The Revdex.com AUTO LINE program, which performs arbitration services on disputes such as this one, is provided at no cost, and is part of HMA’s effort to provide an impartial third-party organization to equitably resolve concerns such as this Thank you, Hyundai Consumer Affairs
May 3, Revdex.com Serving San Diego Viewridge Ave #San Diego CA 858-496-Claim # HMA offered this consumer a repurchase for his Sonata Hybrid; however, due to the remaining balance on the loan he declined our offerOn April 5th, HMA offered a time goodwill reimbursement for car payments due to his negative experience during the necessary repairs for his Sonata This offer remains openHMA is however, unable to meet his request for additional compensationHyundai Motor America’s internal consumer assistance process attempts to resolve every customer concern in a satisfactory manner We realize, however, that mutual agreement on some issues may not be possible To the extent that he disagrees with our evaluation, we would like to take this opportunity to remind him that he may take advantage of the following alternative dispute resolution (“ADR”) program provided by HMA: Revdex.com AUTO LINE Alternative Dispute Resolution Division Council of Revdex.coms, Inc Wilson Boulevard, Suite Arlington, Virginia 1-800-955- The Revdex.com AUTO LINE program, which performs arbitration services on disputes such as this one, is provided at no cost to him, and is part of HMA’s effort to provide an impartial third-party organization to equitably resolve concerns such as his To begin the ADR process, simply call the Council of Revdex.coms at the number listed above and he will be sent a Customer Claim Form, along with a handbook describing how Revdex.com AUTO LINE works Our office can be reached by email at [email protected] or by calling our toll-free customer service number at 1-800-633-Thank you for the opportunity to review this matter further Hyundai Motor America Consumer Affairs
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below CAr was already at dealerWas told that "they can not find anything wrong." Clearly any person who knows how to drive can feel the way it drives Regards, [redacted]
Manufacturer response to case # [redacted] To the Revdex.com:Hyundai Motor America ("HMA") apologizes for the circumstances that prompted the customer's contact We have reviewed the customer’s claim in detail.As indicated, the TraValue Guarantee program only applies to the purchase of new vehicle Leases are not eligible.Unfortunately, HMA is not able to alter the program rules or assist with the customer’s request for compensation from [redacted] Hyundai at this time.Western Region Consumer Affairs
Please respond and submit copies of your current vehicle registration, the repair orders for campaign repair, the repair orders for the replacement alternators as well as your proof of payment Hyundai Customer Assistance is willing to review this matter further Thank you
Hyundai Motor America (HMA) has completed a comprehensive review of the customer's complaintThe customer was second owner of the subject vehicleThe engine seized at 93,milesThe customer at the time of the engine failure was outside of the 5/60,powertrain warrantyAdditionally, the Pennsylvania Lemon Law does not apply to used vehicleHMA respectfully declines to repurchase the subject vehicle in question
A representative form Hyundai Motor America's Customer Connect Center has contacted the customer to discuss the case, and will issue a reimbursement check upon receipt of necessary documentation.Thank you for the opportunity to respond to this claim.Hyundai Motor AmericaConsumer Affairs
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below This response does not resolve my complaintIt does not help me get out of this car remains a severe safety concern for me, my children and the publicIt's a true shame that this company does not value human life and allow their customer and others to be at risk Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below In the notice about the Sonata Class Action Lawsuit that I received in the mail (attached) the reimbursement section states, 'The repair must have been before November 9, for and model year vehicles, or September 28, for and model year vehicles.' As a result, I do not feel comfortable submitting a claim thorough the Settlement on behalf of the issues I have had regarding my vehicle considering they have happened after November 9, In addition, I was told by multiple parties including the dealership and my Regional Case Manger that I would be reimbursed for the expenses I incurred and there was no mention that it would be done through the Class Action SettlementFrom my understanding the Fairness Hearing is on December 15, at 2:p.mThere is also a mention that there may be appeals in the settlement and could take up to a yearNone of this was disclosed to me and I am asking that you all reimburse me for the expenses I incurred immediatelyI was told by my Hyundai Regional Case Manager, [redacted] , that he would have a rental set up for me and that was not doneI was forced to drive hours to the dealership to pick up a rental and my [redacted] did not return my call for two weeks, leaving me with no answers and strandedI have incurred costs for towing, a rental, and taking time off from work to travel; now I am being told my vehicle will not be ready for over months.Submitting my claim through the Class Action Settlement is not guaranteed nor do I qualify considering all of the expenses I have incurred were within the last monthI have simply asked that my vehicle be replaced or paid off and I am being told Hyundai is not in a position to do soAs a consumer, I was not in a position to have my vehicle's engine fail on multiple occasions, have to travel hours to pick up a rental and not receive a call back from my Case Manager for two weeksAfter finally hearing from [redacted] on 10/12/2016, I also received a phone call from [redacted] informing me that my new engine is on 'back order' which is pushing repair time back further than the original 2-months that I was told.I am baffled that Hyundai is in a position to pay for a rental vehicle for 3+ months and cover my repairs but can not do something as simple as putting me in a different vehicle that I would feel safe in considering my engine has failed on two occasions since September I have everything documented including all correspondence between myself and anyone I have spoken to since my engine failed and all of my repair orders to show the negligence on Hyundai's behalfIf my vehicle was properly inspected for the recall this would have not happened twiceI opened this case with the Revdex.com as a result of the lack of customer service I have receivedIf I do not receive a reimbursement that was previously promised (not through the Class Action Lawsuit) and a resolution in regards to my vehicle I will be excluding myself from the Class Action Lawsuit and pursuing my ownRegards, [redacted] ***
Hyundai Motor America has reviewed Customer Complaint # [redacted] , and has prepared thefollowing in response:Hyundai understands that fuel economy is an important factor to consider when making a vehiclepurchaseThe Environmental Protection Agency (EPA) provide.s basic fuel economy estimateswhich are intended to reflect "typical"·driving conditions, but are also conducted in a controlledmannerThe city and highway miles per gallon (MPG) estimates help consumers compare thefuel economy of different vehicles tested under the same proceduresWhile the EPA estimatesare a useful tool for comparing vehicles, there are many factors that can affect gas mileage,including quick acceleration and heavy braking, operating in cold weather, added weight ofcargo, rurming electrical accessories, improperly aligned or under inflated tires, and poor fuelquality.In order to ensure that this customer's concern is properly addressed, Hyundai Motor Americarecommends that the customer make an appointment at an authorized Hyundai dealer of their·choiceThe dealership will inspect the vehicle, and provide further guidance to the customer.Thank you for the opportunity to respond to this complaint.Hyundai Motor AmericaConsumer Affairs
Attached you will find a copy of the response sent to the customer Thank you
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I'd like a date on when my car is available for pickAlong with confirmation that both recalls (engine and brake) have been madeAlso need to confirm that my steering plastic, surrounding the hand controls, have been replaced as requested Regards, [redacted]
Response attachedIn response for request for clarification regarding Hyundai Motor America’s denial of the customer’s claim we have reconsidered the previous denial and agree to reimburse the customer as outlined in detail below After further research, we were able to identify a $charge at HTI for an ECU Reflash Software purchase made back on November 30, by [redacted] *** While HTI provides the re-flash software for Hyundai vehicles for Do It Yourself and Independent Repair Facility customers, there are no promises given that the software will “resolve” any particular issue and the user must utilize “compatible” hardware in order for this process to be successfulThat being said, we regularly reimburse those encountering any difficulties without question if they utilize the feedback button on the site where the update was ordered, to indicate they’ve encountered issuesTo the best of our knowledge the feedback button was never used to make a request for a refund or assistance at HTI As a goodwill gesture, the original charge has been located and a credit was issued and should appear on Mr***’s statement in a few days If you have any further questions, please let me know Sincerely, [redacted] South Central Region Customer Connect
Ms [redacted] , Hyundai promotes and supports their authorized Hyundai dealerships to provide customers a courteous and trustworthy sales or service experienceComplaints from customers regarding their dealership experiences are very important to us and are documented for review by both dealership management as well as Hyundai management As previously stated, your complaint has been documented and forwarded to Ourisman Hyundai for their reviewYou stated in your reply that you do not have any questions regarding special financing offersTherefore, this matter is an independent business issue and [redacted] , the Director of Sales at Ourisman Hyundai, is in the best position to address your concern and can be reached at (888) 255-x *** Hyundai Motor America is not in a position to meet your request for compensationHyundai Motor America Consumer Affairs
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I'm not satisfied with this responseIn your response you stated that there has not been excessive number of failed repair attempts or days out of service but there has been because Hyundai never found out why my car went out of control and accelerated and hit my garageI have been given no explanation for this incidentThe tire marks on my drive way proved that I was braking trying to get the car to stop and the brakes failed me as I said it was only until I put the car in Park is when the car finally stopped otherwise I would have went through my garage and into my homeFurthermore, I don't ever recall ever stating that the issue no longer exists if it was stated it was out of error and if the issue didn't exist then I wouldn't be continuing to make all these complaints with Hyundai regarding thisIn addition, I haven't driven the car because this is a serious safety matter that must be addressed by HyundaiMy children were in the car and nobody feels safe with me driving this car after this horrific and terrifying incident People's lives are at stake and since Hyundai could not figure out what happened I feel I do deserve a replacement of car or some type of assistance to replace this car and pay for my garage door that I had to replace because of your car's malfunctionIn regards to your comments about future possible concerns I have a right to say there would be future possible concerns because you never stated what happened during this incident which therefore means you never did address the issue/incident that occurred on that dayAccording to corporate and GOSH Hyundai you found nothing wrong with the car which means you did not address the issue or get to the bottom of what happened to that car on that day which is a failure to protect your own customer and othersThis issue does exist in this vehicle because it already happened to me and my children are witness of this incident.You stated that you would be willing to schedule an inspection with Hyundai's Field Service Engineer/District Parts and Service Manager but your company has already completed an inspection on this vehicle if you don't know that already and I have requested the report from that inspection and Hyundai has avoided my request and hasn't responded to my requestSo I will request formally again, I would like to see the initial report and the black box results/information that was completed by your Corporate office pleaseAlso, please explain what would be different between corporate's inspection and Hyundai's Field Service Engineer/District Parts and Service Manager inspection? Furthermore, I also asked in an email dated 11-16-for the car to be re-evaluated by a different technician because I continue to feel Corporate did not do a complete inspection as I have done my own research regarding this problem of unintended acceleration and there are things that weren't checked such as cruise control servo which controls throttle settings: surge/area including the input circuit/check for chafing of wires which may have caused the throttle to open, the cruise control vacuum lined whether pinched, throttle cables whether unsheathed/torn or bent and the wiring area of the cruise controlThe issue has been that nothing is ever found but that does not mean that there is nothing wrong with the vehicle The issue also remains that electronic defects within the vehicle leaves no visible traces in it's pathSo since that's the case my request continues to remain getting out of the vehicle all together and I would like financial support to do so since it is your vehicle that has a problem and no one is able to fix itIn addition, I recently found that during this inspection that miles have been put on my vehicle and I wanted to know why this is the case and where did you take the vehicle? That's a lot of miles to have put on this car.The bottom line is I don't feel safe in this vehicleI'm paying my hard earned money on a vehicle that I'm unable to drive due to safetyIt's unfair that this company doesn't seem to value human lifeI have tire marks all over my driveway from this incident and a garage door that had to be replacedThis isn't right and I'm not going to stop complaining to all agencies and people until Hyundai gives a fair resolution to this matter Regards, [redacted] ***
Hyundai Motor America has reviewed your case in detailIn consideration of the times your vehicle had been down for service we made you an offer of goodwillWe require a signed release when accepting the goodwill offerHyundai Motor America declines to repurchase your vehicleTell us why here
Hyundai Motor America has offered the consumer full reimbursement as requested, totaling $1, HMA is not in a position to offer to replace the consumer’s Hyundai Sonata To the extent that she disagrees with our evaluation, we would like to take this opportunity to remind her that she may take advantage of the following alternative dispute resolution (“ADR”) program provided by HMA: Revdex.com AUTO LINE Alternative Dispute Resolution Division Council of Revdex.coms, Inc Wilson Boulevard, Suite Arlington, Virginia 1-800-955- The Revdex.com AUTO LINE program, which performs arbitration services on disputes such as this one, is provided at no cost, and is part of HMA’s effort to provide an impartial third-party organization to equitably resolve concerns such as this Thank you, Hyundai Consumer Affairs
May 3, Revdex.com Serving San Diego Viewridge Ave #San Diego CA 858-496-Claim # HMA offered this consumer a repurchase for his Sonata Hybrid; however, due to the remaining balance on the loan he declined our offerOn April 5th, HMA offered a time goodwill reimbursement for car payments due to his negative experience during the necessary repairs for his Sonata This offer remains openHMA is however, unable to meet his request for additional compensationHyundai Motor America’s internal consumer assistance process attempts to resolve every customer concern in a satisfactory manner We realize, however, that mutual agreement on some issues may not be possible To the extent that he disagrees with our evaluation, we would like to take this opportunity to remind him that he may take advantage of the following alternative dispute resolution (“ADR”) program provided by HMA: Revdex.com AUTO LINE Alternative Dispute Resolution Division Council of Revdex.coms, Inc Wilson Boulevard, Suite Arlington, Virginia 1-800-955- The Revdex.com AUTO LINE program, which performs arbitration services on disputes such as this one, is provided at no cost to him, and is part of HMA’s effort to provide an impartial third-party organization to equitably resolve concerns such as his To begin the ADR process, simply call the Council of Revdex.coms at the number listed above and he will be sent a Customer Claim Form, along with a handbook describing how Revdex.com AUTO LINE works Our office can be reached by email at [email protected] or by calling our toll-free customer service number at 1-800-633-Thank you for the opportunity to review this matter further Hyundai Motor America Consumer Affairs