Timmins Interior Finishing, Inc.

We have issued a refund for the order that was placed on 4/30/and refunded all finance and late charges all back to the AmeriMark Premier Easy Pay Plan; however, you will need to file a dispute with the respective credit reporting bureau(s) that the charge off appears on in order to have it
removed from your credit report(s)

Hello *** *** Please find our response for *** ***'s complaint. I have included *** ***'s address in the response as we have Lane for her street where no designation is listed on the complaint, and the city is spelled Montgomery in our records but Montgonery in the complaint.
Please advise as soon as possible if we have it incorrectly so that we can make the necessary adjustments to the account for this resolution. Best regards,Jackie K***AmeriMark Direct440-325-2000ext

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

I have gone ahead and refunded Mr*** AmeriMark Easy Pay Plan $in late fees and $in finance charges that he incurred, bringing his balance to zeroI’ve also put a copy of his statement reflecting the zero balance in the mail for his recordsI apologize for any inconvenience this
has caused

(The following was copy/paste by Revdex.com staff - LST)***From: *** *** ***>Date: Fri, Dec 29, at 9:AMSubject: RE: Cleveland Revdex.com re: ***To: *** *** *** *** *** ***>Cc: "***
***>Good Morning ***,The refund was applied to the customer accounts on 12/Amerimark applies the refund business days from the date of the refund postingWe communicated the refund process to Ms***I have an escalations Specialist calling Ms*** today to update her on the refund and to ensure she has no further questions

There was no problem with MsR***’s credit card when we ran it; however, there was an outstanding chargeback dating back to on her AmeriMark account, which caused our computer system to automatically cancel the order once it had been enteredWe have cleared MsR***s AmeriMark customer account and she will have no further troubles placing orders with us again

Amerimark sent me a message with a page attachment which included a bunch of information from a lot of their customers but nothing for meAside from these others having their order information shared with me I am still without help in paying the billI DID receive a statement with a due date of 7/10/2010. I did receive a current statement from them, see below

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

March 2, *** ***, Dispute Resolution Specialist Revdex.com Euclid Avenue, 4th Floor Cleveland, OH 44115-RE Revdex.com Case #** *** - *** *** Dear Ms* ***, AmeriMark Direct is a catalog direct marketing company that publishes and mails the Anthony Richards, Beauty
BoutiqueComplements, Essentials, FeelGood Store, Healthy Living, Time For Me, and Windsor Collection catalog titlesWe also sell merchandise on our websitesOur records show that on January 8, 2015, Ms, *** *** was offered and accepted a membership in our Passport to Health programThis offer was made by one of our customer service representatives following an order she placed with our Time For Me catalog for a pair of bootsPassport to Health offers savings and discounts on healthcare expenses which may not be covered by insurance, including doctor visits, dental services, prescription drugs, eye exams, frames and lenses, hearing instruments, chiropractic services, nursing home and health care servicesThe cost of this membership, which is billed monthly, is free for the first month and then until the customer chooses to cancelThis information, along with specific information on how to cancel the membership is explained when the membership is offered, and is also included in the membership materials mailed alter acceptanceWe did review the call and Ms***'s verbal agreement for its to send the membership was "OK"During that same call and before the verbal agreement, Ms*** was informed of the monthly cost of the program and steps to take to cancel the membershipAdditionally, a welcome package which contained this same information, along with the membership card and complete benefit information was mailed to Ms*** after acceptance of the programThe welcome package is sent via first class mail and is normally received within seven to ten days of accepting the trial membershipThere are many benefits within the memberships we offer, including Passport to We understand that our memberships are not for everyone, and our goal is to provide our customers with the opportunity to review the benefits available to them so they can make an informed decision as to whether or not these benefits meet their needsSonic customers do decline that opportunity but many take advantage of itAmeriMark is committed to customer satisfaction and we work hard to ensure our customers arc satisfied with their shopping experiences with our companyWe have procedures in place to ensure our customers are fully informed about the membership programs and that all appropriate disclosures arc provided when they accept an offer to try the program, Our call center supervisors, compliance, and quality assurance departments monitor customer calls and work closely with our associates to ensure we consistently maintain high quality standardsCredit card statements also clearly provide a phone number co call next to the monthly charge, so that if a customer doesn't recognize the charge they can call us directly with any questionsLastly, we send a letter on the anniversary date that the customer joined the membership program providing an updated membership card and membership bookletIn that letter, the customer is also reminded of the monthly charge and the credit card that is billedThe customer is also provided the number to call and cancel their membership if they do not wish to continue AmeriMark has a satisfaction guarantee policy on all products, including Passport to HealthWhen Ms*** contacted us on February 29, she stated she canceled the membership in March (Whist yearUnfortunately I have no record of the membership being canceled at that timePlease know we did cancel her membership on February 29, and we issued a full refund in the amount of $to her same Visa card ending in The refund may take up to live business days to appear on the account, depending on the financial institutionCustomer satisfaction is a priority at AmeriMarkI apologize for any misunderstanding or inconvenience to Ms***I thank you for bringing this to my attentionI hope that this letter addresses the issues raised in Ms***'s complaint and invite you to contact me with any further questions or comments at 440-325-2000, extSincerely, Jackie K*** Compliance Manager

(The following was copy/paste by Revdex.com staff - LST)***From: *** *** ***>Date: Wed, Dec 20, at 3:PMSubject: FW: Revdex.com ComplaintsTo: "*** ***>Hi ***,Here’s the resolution for the attached complaint.AGENT ISSUE SPOKE TO CUST AT
LENGTH, THE CUS IS VERY UPSET ABOUT HAVING TO CALL SEVERAL TIMES TO ASK FOR A RETURN LABEL TO SEND BACK TH INCORRECT SIZE SHOES THAT THE CUS RECEIVEDCUS WAS TOLD REPEATEDLY THAT WE WOULD NOT SEND HER ONEA SUPERVISOR MADE AN OUTBOUND CALL TO THE CUSTOMER, WE PRINTED A RETURN LABEL AND MAIL TO THE CUSWE ALSO REFUNDED THE COST OF THE SHOES BEFORE WE RECEIVED THE PRODUCTTHE CUS WAS EXTREMELY SATISFIED WITH THE REFUND AND THE RETURN LABEL IN MAILCUS STATED SHE WOULD CALL Revdex.com BACK TO RETRACK HER COMMENTS ABOUT THE COMPANY

Customer states purchased an HD Mirror Cam on *** and sent it back to us for an exchange since it was defective; however, we do not sell our items on ***As a courtesy, we will send the customer a replacement directly from our Cleveland officeTo avoid any future inconveniences, we do recommend
the customer places all orders directly through our website at www.amerimark.com and not through third party sellers on ***, as we do not sell our items there

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this does not resolve my complaintTrying to contact the fraud departments of Experian, Transunion and Equifax is a time-consuming nightmare.I have a fraud alert and a security freeze on all reportsAmerimark did not bother to check my report for the alerts but was quick to add a charged off account after the factIt is their responsibility to correct this errorAmerimark please don't add negative information to my report if you are not authorized by me to open a line of credit
Regards,
*** ***

This business response was received by Revdex.com via phone.Revdex.com spoke with Jocelyn, she confirmed receipt of the consumer's order and said she should receive her shipment by 09/07/17.Jocelyn said she would contact the consumer

January 6, 2017*** ***, Dispute Resolution SpecialistRevdex.comEuclid Avenue, 4th Floor
Cleveland, OH 44115-2408RE: Revdex.com Case # *** * *** ***Dear *** ***,AmeriMark Direct is a catalog direct marketing company that publishes and mails theAnthony Richards, Beauty
Boutique, Complements, Essentials, FeelGood Store, HealthyLiving, Liza & Rose, Time For Me, and Windsor Collection catalog titlesWe also sellmerchandise on our websites.According to our records, *** *** has placed three orders with two of our catalogs,Windsor Collection and FeelGood Store, in When the first order was place on June22, the AmeriMark Premier Easy Pay Plan (AEPP), which is our internal line of credit,was opened as the payment methodThe next two orders were placed on August andAugust 23, both using the AEPP as payment.The orders totaled $The current balance on the AEPP is $We havereceived payments towards the balance totaling $There have been late feesassessed on the account totaling $50.00, the last of which was reversed on December 26.There have been a number of finance charges as wellAdditionally, there was a chargefor a Passport to Health membership, which had been offered during the August orderphone callThat membership was cancelled on October and the $fee has beenreversed as of January 3, The above noted account balance of $reflects thisrefundThe credit department has made the necessary adjustments on the account and nofurther calls will be placed to *** ***, unless the account falls past due again as perour standard operating procedure regarding the AEPP and what is permitted by law.Customer satisfaction is a priority at AmeriMarkI hope that this letter addresses theissues raised in *** ***’s complaint and invite you to contact me with any furtherquestions or comments at 440-325-2000, ext2225.Sincerely,Jackie K***Compliance Manager

Hello Ms***, Please find the attached response for Ms***' complaint along with an example of an offer that appears on our website for our customers to accept or decline.We regret any misunderstanding that may have occurred on Ms***' order.Thank you for the opportunity provide a
resolution for Ms***. Best,Jackie K***440-325-2000ext

Ms*** closed her account in August 15th She called in October to reopened the account to have access to her EZ Pay accountThe account was never reopened by our CS team Upon receiving this complaint, I instructed our IT team reopen the account post hasteMs*** now has full
access to account as of 12/22/17.

We issued the following credits to the customer’s AmeriMark Easy Pay account: $on 10/10/17; $on 10/25/17; $on 2/01/totaling $172.59, which is the total amount of the order placed on 9/15/I have gone ahead and issued refunds for the finance charges incurred and Ms
*** should be receiving a refund check in the mail within the next thirty business days for $Please see attached statement for a list of debits and credits.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me I will monitor the site to be sure the changes are made If not I will alert Revdex.com again
Regards,
*** ***

Dear Ms***, My name is *** ***, and I am the Compliance Manager with AmeriMark DirectAmeriMark Direct is a catalog direct marketing company that publishes and mails the Anthony Richards, Beauty Boutique, Complements, Essentials, FeelGood Store, Healthy Living, Time For Me, and Windsor
Collection catalog titlesWe also sell merchandise on our websitesOur records show that we received a Complements catalog order on July 2, via our websiteThe order is in the name of *** *** *** in ***, Missouri, and the order shipped on July We called on July to check the satisfaction of the order, and offered our membership to Easy LivingAt the time of the call we refunded the slippers, at $9.99, because Ms*** *** said they were too slick for her to walk inEasy Living offers members savings and discounts on legal services, pet care, tax hotline and preparation, car care and everyday products and servicesThe cost of this membership, which is billed monthly, is $for the first month, and then $until the customer chooses to cancelThis information, along with specific information on how to cancel the membership is explained when the membership is offered and is also included in the membership materials mailed after acceptanceMay I also add that Ms*** ***'s name is the only name provided on this orderThere is no other name indicated for the billing information, so we would not have known the Visa being used did not belong to Ms*** ***There are many benefits within the memberships we offer, including Easy LivingWe understand that our memberships are not for everyone, and our goal is to provide our customers with the opportunity to review the benefits available to them so they can make an informed decision as to whether or not these benefits meet their needsSome customers do decline that opportunity but many take advantage of itWe did review the call and Ms*** *** provided verbal agreement to send the membershipDuring that same call and before the verbal agreement, Ms*** *** was informed of the monthly cost of the program and steps to take to cancel the membershipAdditionally, a welcome package which contained this same information, along with the membership card and complete benefit information was mailed to Ms*** *** after acceptance of the programThe welcome package is sent via first class mail and is normally received within seven to ten days of accepting the trial membershipAmeriMark is committed to customer satisfaction and we work hard to ensure our customers are satisfied with their shopping experiences with our companyWe have procedures in place to ensure our customers are fully informed about the membership programs and that all appropriate disclosures are provided when they accept an offer to try the programOur call center supervisors, compliance, and quality assurance departments monitor customer calls and work closely with our associates to ensure we consistently maintain high quality standardsCredit card statements also clearly provide a phone number to call next to the monthly charge, so that if a customer doesn't recognize the charge they can call us directly with any questionsAmeriMark has a satisfaction guarantee policy on all products, including the Easy Living programWhen Ms*** called our Customer Service on November we provided a full refund, in the amount of $78.96, for the membership that had been charged to her Visa ending in As our agent advised Ms***, the refund is issued that day but can take three to five business days to be applied to the account, depending on the schedule of the financial institutionCustomer satisfaction is a priority at AmeriMarkI thank you for bringing this to my attention and I hope that this letter addresses the issues raised in Ms***' complaint and invite you to contact me with any further questions or comments at 440-325-2000, ext***Sincerely, *** *** Compliance Manager

Per Ms***s request, we have removed her name from our mailing list. Acct #*** Thank you,*** ***