Timmins Interior Finishing, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
We do not except the time to return our money. *** ** *** and I are tired of AmeriMark taking advantage of us. We want to let this scam company know that we are done. If they do not want to except, then I am handing everything over to Consumer Affairs
Regards,
*** *** & *** ** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I NEVER agreed to purchase any membership on 2/ The date I called to cancel whatever membership with Easy Living they signed me up for was on 2/after receiving junk mail which ended up being the document that notified me of automatic billing I want to hear those calls (and I did that in my years in network operations to review cusotmer complaints) because I do not believe them Amerimark and Easy living needs to take marketing again They need to apologize for the way they do business They HAVE NOT put in place procedures to correct his deceptive business After reading the response I am now concerned that they never cancelled whatever they set me up for.I WILL NEVER patronize any AmeriMark company What exactly am I supposed to agree with - their non accountablility, non professionalizm and blame the customer response?Please do not send me anything else from them It will remain not resolved I want to alert other potential victims.*** ***
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

We have reached out to our credit department and they have forwarded the request to remove the charge-off to the loss prevention department to reviewWe will provide any additional updates when we receive them.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
Yes, the company did provide a full refund which I appreciate. However, I still find the practice of signing up a customer on the telephone and then requiring the person to return a card if they want to opt out a poor business practice especially for the elderly. In my mother's case, she hears very poorly and had no idea what she was agreeing to or that she had to return anything to stop the program. As I said in my previous letter these catalogs cater to older customers who are easily confused by such tactics and this practice needs to stop

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

I have credited back both orders the customer states they didn't receiveThe orders were located under a *** *** at the address provided on the complaintAny over-payments on the AmeriMark Premier Easy Pay Play will be issued to *** ***, since the account is in his name, within the
next thirty-two (32) calendar days. Thank You*** ***

Ms*** made an on-line order and felt she was over chargedThe customer was refunded the postage paid, express shipping cost and standard shipping cost totaling $We have also placed an outbound call to Ms*** to review the resolution

There was an oversight on our part in not clearing MsR***’s account from a chargeback filed in That is the reason her credit card would not go throughWe have since cleared her account and she can place orders with us againWe apologize for any inconvenience this may have caused

Please find response attached

Regarding complaint #*** filed by *** *** in regards to an exchange order for the customer. The customer was refunded for the product on 6/07/and the product was reshipped to her as part of our policy of refund and recharge. The customer’s order is
currently in transit and should arrive soon. While reviewing the account we have also refunded the customer the charges incurred for the return label fee of $on 6/14/and the postage for $on 6/15/17. If you have any further questions or need more information, please feel free to contact us. Thank You*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11429396, and find that this resolution is satisfactory to me.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

I have gone ahead and issued Ms*** a manual refund check in the amount of $She should receive it within the next business daysI do apologize for the misinformation she was given and for the inconvenience this has caused.

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Dear Ms***,My name is *** ***, and I am the Compliance Manager with AmeriMark DirectAmeriMark Direct is a catalog direct marketing company that publishes and mails the Anthony Richards, Beauty Boutique, Complements, Essentials, FeelGood Store, Healthy Living, Time For Me, and Windsor
Collection catalog titlesWe also sell merchandise on our websites.Our records show that on August 22, 2015, Ms*** *** was offered and accepted a membership in our Passport to Health programThis offer was made by one of our customer service representatives following up on an order she placed online with our Anthony Richards catalogPassport to Health offers savings and discounts on healthcare expenses which may not be covered by insurance, including doctor visits, dental services, prescription drugs, eye exams, frames and lenses, hearing instruments, chiropractic services, nursing home and health care servicesThe cost of this membership, which is billed monthly, is $for the first month, and then $until the customer chooses to cancelThis information, along with specific information on how to cancel the membership is explained when the membership is offered, and is also included in the membership materials mailed after acceptanceThere are many benefits within the memberships we offer, including Passport to HealthWe understand that our memberships are not for everyone, and our goal is to provide our customers with the opportunity to review the benefits available to them so they can make an informed decision as to whether or not these benefits meet their needsSome customers do decline that opportunity but many take advantage of it.AmeriMark has a satisfaction guarantee policy on all products, including Passport to HealthPlease know Ms*** contacted our customer service department on December to inquire about the charges on her accountAt that time we explained the offer, and offered to have the call reviewed to know if she said yes or noAt that time we also issued a full refund in the amount of $to the same Visa card ending in The refund may take up to five business days to appear on the account, depending on the financial institution.We did review the call as promised, and Ms***’ verbal agreement to try the membership was “OK”During that same call and before the verbal agreement, Ms*** was informed of the monthly cost of the program and steps to take to cancel the membershipAdditionally, a welcome package which contained this same information, along with the membership card and complete benefit information was mailed to Ms*** after acceptance of the programThe welcome package is sent via first class mail and is normally received within seven to ten days of accepting trial membership.AmeriMark is committed to customer satisfaction and we work hard to ensure our customers are satisfied with their shopping experiences with our companyWe have procedures in place to ensure our customers are fully informed about the membership programs and that all appropriate disclosures are provided when they accept an offer to try the programOur call center supervisors, compliance, and quality assurance departments monitor customer calls and work closely with our associates to ensure we consistently maintain high quality standards.Customer satisfaction is a priority at AmeriMarkI thank you for bringing this to my attention and I hope that this letter addresses the issues raised in Ms***’ complaint and invite you to contact me with any further questions or comments at 440-325-2000, ext***.Sincerely,*** ***Compliance Manager

Regarding complaint# *** filed by *** ***, we have reviewed the customer’s order #***; please see the attached file with the customer’s AEPP account information. The customer has been refunded for the items returned and the item on back order was cancelled on
6/11/18. When there are backorder items on an order, the postage and handling charged is pro-rated, therefore, every time a backorder item is sent, the postage charge would amount to the total that would be charged for the full order if it was sent in one package. In total the customer has received a refund for $and the payment for $made on 6/17/will be refunded back to her account after days if the customer does not make any other purchases. If you need further information, please feel free to contact us. Thank You*** ***

Thank you for taking the time to contact usWe have canceled your membership to the Passport to Health on 06/12/17 and a refund of $been issued to your mastercard ending in ***.If we can be of any further assistance, please let us know.Thank you,Ron D

(The following was copy/paste by Revdex.com staff -
***)***NO ONE HAS CALLED ME AND NO MONEY HAD BEEN REIMBURSED. AS OF TODAY STILL NO ONE HAS CALLED ME HOWEVER THE MONEY HAS SHOWN UP. I ALSO ASKED FOR THEM TO CLARIFY SHIPPING CHARGES ON THEIR WEBSITE. AS I DOUBT THEY WILL DO THAT PLEASE POST A WARNING TO FUTURE CUSTOMERS THAT THE COMPANY IS NOT HONEST ABOUT SHIPPING AND WILL INCREASE CHARGES WITHOUT PERMISSION