Timmins Interior Finishing, Inc.

To whom it may concern:? In response to complaint ID#[redacted] we have reviewed the customer's account and found the orders that were placed in April and May.? We have also reviewed the customer's AEPP account and have found the current balance and payment due date which
is? 7/10/18.? Please review the attached file and the customer may send payments to "Attention Amerimark, [redacted]".? ? If you need further information, please feel free to contact us.? Thank You[redacted]

December 22,
[redacted], Dispute Resolution Specialist
Revdex.com
Euclid Avenue, 4th Floor
Cleveland, OH 44115-
RE: Revdex.com Case # [redacted] ??" [redacted]
Dear [redacted],
AmeriMark Direct is a catalog direct marketing company that publishes and mails the Anthony
Richards,
Beauty Boutique, Complements, Essentials, FeelGood Store, Healthy Living, Liza &
Rose, Time For Me, and Windsor Collection catalog titlesWe also sell merchandise on our
websites
Our records show that on July 20, 2016, Ms[redacted] called to place an order with our
Beauty Boutique catalogDuring that call, we offered an opportunity to review our Passport to
Savings membership to [redacted]
Passport to Savings offers members savings on everyday products and services, including
appliances, movie tickets, car rentals and moreThe cost of this membership, which is billed
free for the first month, and then $until the customer chooses to cancelThis information,
along with specific information on how to cancel the membership is explained when the
membership is offered, and is also included in the membership materials mailed after
acceptance
We did review the call between [redacted] and our associateThey had a discussion about the
benefitsDuring that same call [redacted] was informed of the monthly cost of the program
and steps to take to cancel the membershipA welcome package which contained this same
information, along with the membership card, complete benefit information and a date by which
to cancel to avoid further charges, was mailed to [redacted]The welcome package is sent via
First Class mail and is normally received within seven to ten days of accepting the trial
membership
AmeriMark is committed to customer satisfaction and we work hard to ensure our customers are
satisfied with their shopping experiences with our companyWe have procedures in place to? ensure our customers are fully informed about the membership programs and that all appropriate
disclosures are provided when they accept an offer to try the programOur call center
supervisors, compliance, and quality assurance departments monitor customer calls and work
closely with our associates to ensure we consistently maintain high quality standards
Credit card statements also clearly provide a phone number to call next to the monthly charge,
so that if a customer doesn’t recognize the charge they can call us directly with any questionsAmeriMark has a satisfaction guarantee policy on all products, including Passport to Savings
The membership was cancelled on December when a call was received questioning the
charges on [redacted]’s accountA refund of $was provided at that time as wellSince
this letter brought this to our attention we have issued a full refund in the amount of $to
her Visa ending in The refund may take up to five business days to appear on the account,
depending on the financial institutionWe have also removed [redacted] from our mailing list
Our catalogs are pre-printed, so the process can take up to days with a couple more catalogs
arriving to herI apologize for any inconvenience this may cause
Customer satisfaction is a priority at AmeriMarkI hope that this letter addresses the issues
raised in [redacted]’s complaint and invite you to contact me with any further questions or
comments at 440-325-2000, ext
Sincerely,? Jackie K[redacted]
Compliance Manager?

The $is the reoccurring monthly charge for our Perks membership programOur records indicate a web order was placed by a [redacted] on 8/27/17, which is also when the customer’s Perks membership beganAt the end of the web ordering process, a popup window will appear offering the
customer free shipping along with the $14.99/monthly Perks membership programIn order to enroll in the program, the customer would have to click agree/enroll within the popup windowI see the Perks membership was canceled via phone on 1/24/and the customer was issued a full refund in the amount of $for all months charged.?

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me? The item in question was received by me on March
Regards,
[redacted]

Regarding complaint #[redacted] filed by [redacted] in regards to an account opened under her son’s name [redacted], we have reviewed the account and it was determined that the order placed were made over the web.? ? We have credited the account in the amount of $for
the total of the order that was placed and have closed the account for the customer.? ? Please see the attached document which contains the credits refunded to the customer on 6/13/18.? If you have any further questions or need more information, please feel free to contact us.? ? ? Thank You[redacted]

AmeriMark Direct, L.L.CEngle Road, Cleveland, OH 44130Phone: (440) 325-2000Fax: (440) 234-8925www.amerimark.com[redacted]
[redacted]December 4, 2017[redacted] Dispute Resolution SpecialistRevdex.comEuclid Avenue, 4th FloorCleveland, OH 44115-2408RE: Revdex.com Case # [redacted]Dear Ms[redacted],AmeriMark Direct is a catalog direct marketing company that publishes and mails the [redacted]? catalog titlesWe also sell merchandise on our websites.Our records show that on July 15, 2017, Ms[redacted] placed a web order with our [redacted] catalogusing her AmeriMark Premier Easy Pay Plan (AEPP)This is the internal line of credit we offer to ourcustomersOne of our representatives called Ms[redacted] on August to inquire regarding hersatisfaction with the order and to offer a membership in our [redacted] program.[redacted] offers members identity theft protection that includes monitoring hundreds of financialinstitutions, insurance groups, cell phone details and property recordsThe three credit bureaus are alsomonitored for suspicious activityIn addition, this program provides 24-hour Roadside Assistance to itsmembersThe cost of this membership, which is billed monthly, is $for the first month, and then$until the customer chooses to cancelThis information, along with specific information on howto cancel the membership is explained when the membership is offered and is also included in themembership materials mailed after acceptance.We did review the call between Ms[redacted] and our associateThey had a discussion about the benefits.During that same call Ms[redacted] was informed of the monthly cost of the program and steps to take tocancel the membership and when asked if she wanted to try it, she said “OK”A welcome packagewhich contained this same information, along with the membership card, complete benefit informationand a date by which to cancel to avoid further charges, was mailed to Ms[redacted] after acceptance of theprogramThe welcome package is sent via first class mail and is normally received within seven to tendays of accepting the trial membershipThe customer is also provided the number to call and canceltheir membership if they do not wish to continue.There are many benefits within the [redacted]We understand that our memberships are not foreveryone, and our goal is to provide our customers with the opportunity to review the benefits availableto them so they can make an informed decision as to whether or not these meet their needs.AmeriMark is committed to customer satisfaction and we work hard to ensure our customers aresatisfied with their shopping experiences with our companyWe have procedures in place to ensure ourcustomers are fully informed about the membership programs and that all appropriate disclosures areprovided when they accept an offer to try the programOur call center supervisors, compliance, andquality assurance departments monitor customer calls and work closely with our associates to ensure weconsistently maintain high quality standards.AmeriMark has a satisfaction guarantee policy on all products, including [redacted]Since thisletter has put us on notice that Ms[redacted] is not satisfied with her membership, we have issued theremaining fees in the amount of $for a full refund to her AEPP.Regarding the balance on the AEPP, it does appear that a second AEPP was mistakenly open for Ms.[redacted], however, it was combined into the current account on October 6, bringing a zero balance ??"meaning it did not change the balance at that time on the AEPP of $It does appear that Ms.[redacted] has made payments in the amount of $for the $in merchandise from the July orderand an order from MayI have included a copy of the AEPP history for your reviewAs a courtesy,because of the confusion and errors with the account(s), the balance of $35.30, which includes financecharges, has been removed, which includes the $refund mentioned above.Ms[redacted] noted in her complaint that she wanted no further dealings with us so we have removed hername from our mailing lists and closed her AEPPWe have marked her account so that she wouldreceive no membership offers going forward if she should change her mindOur catalogs are preprintedso another or may arrive within the next 60-daysWe apologize for any inconveniencethis may cause.Customer satisfaction is a priority at AmeriMarkI thank you for bringing this to my attention and Ihope that this letter addresses the issues raised in Ms[redacted]’s complaint and invite you to contact mewith any further questions or comments at [redacted]Sincerely,Jackie [redacted]Compliance Deptof AmeriMarkEnclosure

January 6, 2017[redacted], Dispute Resolution SpecialistRevdex.comEuclid Avenue, 4th Floor
Cleveland, OH 44115-2408RE: Revdex.com Case # [redacted]Dear [redacted],AmeriMark Direct is a catalog direct marketing company that publishes and mails the AnthonyRichards, Beauty
Boutique, Complements, Essentials, FeelGood Store, Healthy Living, Liza &Rose, Time For Me, and Windsor Collection catalog titlesWe also sell merchandise on ourwebsites.Our records show that we received a web order on December 11, from [redacted]through our Essentials catalogThe order was for a white sweater, size largeThe sweater waschanged on December to size large petite, color blackWe apologize for this entry error.[redacted] called us to advise of our error and the white large petite was shipped on December27.[redacted] spoke with our Customer Service Manager on January and was advised he iswelcome to keep the black sweater which has been refunded to his same MasterCardPleaseallow to business days for the refund to appear ??" depending on the financial institutionThewhite sweater has also been refunded, following that same phone callWe hope both sweaterswill be enjoyed.Customer satisfaction is a priority at AmeriMarkI hope that this letter addresses the issuesraised in [redacted]’s complaint and invite you to contact me with any further questions orcomments at 440-325-2000, ext2225.Sincerely,Jackie K[redacted]Compliance Manager

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.?
Regards,
[redacted]

Good morning,I have attached our response, as well as three screen shots of our website payment method screens.? I've noted a fourth attachment within our letter but this site will only allow a total of attachments.? I'll send under a separate email to [redacted]s' email address.Please advise any trouble with any of these attachments.Best,Jackie K[redacted]440-325-2000ext

[A default letter is provided here which indicates your acceptance of the business's response.? If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.? However, I do take issue with the original phone call indicating I agreed to enroll in this planThe person I spoke to gave the impression she wanted to know if I was satisfied
with my original purchaseShe then began to explain that I would be receiving some materials in he mailThe person was very vague about the materials and I did not understand that my response of "yes" would enroll me in this planI think this is deceiving to the consumer
Regards,
Rhonda [redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.? For your reference, details of the offer I reviewed appear belowFrom: [redacted]Date: Tue, Jan 3, at 11:AMSubject: Re: [redacted]? complain ID [redacted]To: [redacted]Ms[redacted]
Your letter was post marked 12/27/and according to your instructions [redacted]? had days to respondIf you did not hear from her
then I would signify that she agreed with the statements in the letter and her case would then close
?
Today is January 3rd
After consulting with [redacted]? she wishes to deny the statement made by Jackie K[redacted]
It is true that [redacted]? called inquiring and wishing to purchase an item from Beauty Boutique
Yes [redacted]? was asked if she wanted to join their membership program,
But year old [redacted]? refused to join, informing the person on the phone that she could forsee herself having difficulty terminating her membership so? she was not willing to join any membership program
Please also note that no refund check whatsoever has ever been received by [redacted]? and she ask you to obtain such remittances on her behalf
Again [redacted]? [redacted]? denies all allegations that she wanted to, or was willing to take any membership or agreed to any membership in Beauty Boutique
She has never ever heard of membership in a retail organization based on their healthcare situation
This is something new to her in her years of existence
[redacted] ?

RevDex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.? For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]
amerimark could NOT have run my credit cardif they actually DID, THEN, IT WOULD HAVE GONE THROUGH
?