Timmins Interior Finishing, Inc.

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.?
Regards,
*** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.? ?
Regards,
*** ***

Hello Ms***,? Please find the attached response for Ms***'s complaint.? Best regards,Jackie K***Compliance Manager, AmeriMark Direct440-325-ext

We have removed your address from our mailing address as requestedOur catalogs are pre-printed and generally take one to two mailings before they stopWe apologize for any inconvenience this has caused, and we do apologize for upsetting your home

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meAs long as they keep their word and delete the hard inquiry form all of my credit reportsIn the future they should let customers know right then when they need to run creditThey are saying it was done because of an order, but at the time of the order they did not ask to run my creditIf they had I would have never placed that orderIt's not okay to run a customers credit on every order they makeOnce I was approved last year and had available credit this year there should be no need to keep running my creditExspecially without asking me everytimeI am sending the letter to Amerimark to request the removal of the hard inquiry from my credit reports.?
Regards,
*** ***?

? AmeriMark Direct, L.L.CEngle Road, Cleveland, OH Phone: (440) 325-Fax: (440) 234-www.amerimark.com ? May 19, 2017? *** ***, Dispute Resolution Specialist Revdex.com Euclid Avenue, 4th Floor Cleveland, OH 44115-2408? RE: Revdex.com Case #
*** ??" *** ***Dear *** ***,? AmeriMark Direct is a catalog direct marketing company that publishes and mails the Anthony Richards, Beauty Boutique, Complements, Essentials, FeelGood Store, Healthy Living, Liza & Rose, Time For Me, and Windsor Collection catalog titlesWe also sell merchandise on our websites.? According to our records, we have no orders in *** ***'s name in order to cross reference the call in question and proceed accordinglyWe were able to find the call that is referenced in the complaint regarding a conversation with Mira and CJCJ had referenced the security code, referring to the digit code on the back of the credit cardWe only ask for the Social Security number when a customer is opening our internal line of credit that we offer ??" the AmeriMark Easy Pay PlanWe would appreciate the opportunity to review the initial order call in question, if we could please have the name and address with zip code and or phone number for the order placedWe are more than willing to correct wrong information being provided to our customers but we need all of the information in order to investigate thoroughly.? Customer satisfaction is a priority at AmeriMarkI look forward to the opportunity to further investigate this complaintI invite you to contact me with any further questions or comments at 440-325-2000, ext2225.? Sincerely,? Jackie K*** Compliance Dept.Anthony Richards® • Beauty Boutique® • Complements by Anthony Richards® • Essentials by Anthony Richards© • FeelGood Store® • Healthy Living I'm • Time for Me® • Windsor Collection®?

AmeriMark Direct, L.L.C.[redacted]
October 5, 2017[redacted]
[redacted]Dear [redacted]AmeriMark Direct is a catalog direct marketing company that publishes and mails the AnthonyRichards, Beauty Boutique, Complements, Essentials, FeelGood Store, Healthy Living, Time For Me,and Windsor Collection catalog titlesWe also sell merchandise on our websites.According to our records, we received an order from [redacted] on September through our website.Our system processes a “real time authorization” for credit cards when an order is placedThe order isnot charged at that time, just to validate the accountThis order was cancelled the same dayTheaccount is on a protective holdThis is an internal operation that we utilize if there has been potentialfraudulent or questionable activity on a customer’s account or at a shipping addressUnfortunately, [redacted]’ address was tied to such a situation previously however not by [redacted]’ doing thoughWehave removed that protective hold and apologize for any inconvenienceIt’s really a function to try toprotect the customer which sometimes has unfortunate consequences.Customer satisfaction is a priority at AmeriMarkI invite you to contact me with any further questionsor comments at [redacted]Sincerely,Jackie K[redacted]Compliance Deptof AmeriMark

We have issued [redacted]? a refund check in the amount of $50.98, for the cost of the orderHe should receive the refund check in the mail within the next 7-business days.?

Customer was enrolled in our Easy Living membership program, which has a recurring monthly fee of $I have gone ahead and canceled their membership so they will no longer be billed the $a month, and I have issued them a credit to their Easy Pay account in the amount of $for the
past six months of membership charges and have closed the credit accountThe refund will bring their account balance to zero and they will receive a refund check in the mail for any overpayment due them within the next thirty business daysI apologize for any inconvenience this caused.?

To whom it may concern:? We have reviewed the customer’s account in regards to the order that was placed to the AEPP account and we have discovered that the order was placed in error.? ? We have refunded the AEPP account for the customer and it has been cleared.? ? The customer
has been refunded for the merchandise, postage/handling, rush priority fee, finance charges and late fees incurred.? If you have any further questions, please free to contact us and we will gladly assist you.? Thank you? ? ? Thank You[redacted]

(Following is an e-mail response to Revdex.com staff - LST).***As requested, we have canceled Ms***r (Mr*** mother-in-law) membership and have issued a full refund in the amount of $We have also issued a refund for $for the unknown order placed on 6/12/We previously issued a
refund for $on 6/22/to a MasterCard ending in for the Pink Mother of Pear Butterfly ring that was returnedMr*** and Ms***r should see credits totaling $on Ms***r’s next credit card statementWe also called Mr*** to apologize and explain the membership program his mother-in-law was enrolled in

March 30, 2016Linda Land, Dispute Resolution SpecialistRevdex.comEuclid Avenue, 4th Floor Cleveland, OH 44115-2408RE: Revdex.com Case #*** ??" *** ***Dear Ms***,AmeriMark Direct is a catalog direct marketing company that publishes and mails the Anthony Richards,
BeautyBoutique, Complements, Essentials, FeelGood Store, Healthy Living, Time For Me, and Windsor Collectioncatalog titlesWe also sell merchandise on our websites.Our records show that we received an order on our website from Mr*** on March 3, The order wascharged to the Visa ending in *** at the total amount for the order of $before shipping on March 10.Our website department has noted that the attached pop up would have been provided to Mr*** during theorder process ??" noting that the bacredit card may be charged if there is any problemI have included copiesof the payment screens as our customers would see them which include choosing the Easy Pay Plan, entering thebackup credit card, the afore mentioned pop up, and the final screen providing the confirmation number.I also see that no phone number was provided during the order process by MrHowardThis is a necessary pieceof information for our approval processThat being said, we are unable to forward the balance due for the orderto the AmeriMark Easy Premier Pay (AEPP ??" our internal line of credit) account so we have refunded the ordertotal of $to the Visa card as of March Please allow to business days for the refund to apply to theVisa ??" the actual application to the credit account will depend on the individual financial institutionsMr.Howard’s balance is cleared and he is welcome to keep this order as a courtesyThe AEPP is set up and ready foran order should Mr*** want to use this line of credit in the future.Customer satisfaction is a priority at AmeriMarkI thank you for bringing this to my attention and I hope that thisletter addresses the issues raised in MrHoward’s complaint and invite you to contact me with any furtherquestions or comments at 440-325-2000, ext2225.Sincerely,Jackie K***, Compliance ManagerEnclosures

We have reached out to our e-commerce team regarding the clarification of shipping charges on our website.?

Hello *** ***? Please find the attached response and supporting documentation for *** *** complaint.? We appreciate the opportunity to provide a resolution.? Best regards,Jackie K***ext ***

AmeriMark Direct, L.L.CEngle Road, Cleveland, OH Phone: (440) 325-Fax: (440) 234-www.amerimark.com March 24, 2017? *** ***, Dispute Resolution Specialist Revdex.com Euclid Avenue, 4th Floor Cleveland, OH 44115-2408RE: Revdex.com Case # *** ??" *** ***? Dear *** ***,? *** *** provided me with a signed request to remove the hard inquiry from ***I have forwarded that to our credit departmentI have been advised that the request can take *** up to days for his credit report to be updatedOur credit department has also confirmed that the inquiry was only made with ***, and not with the other two bureau offices, so nothing needs to be addressed with those.? Understanding his unabated frustration with our policy of running a credit check, our Terms & Conditions state that an Account is based on creditworthiness requirementsOur credit department advised "All orders are subject final credit approval ??" at the time he placed the order he met the criteria to run a credit bureau report".? I hope that this letter addresses *** ***' additional concernsPlease feel free to contact me at 440-325-ext *** with any additional questions or feedback.? Sincerely,? Jackie K*** Compliance Manager? Anthony Richards® • Beauty Boutique® • Complements by Anthony Richards® • Essentials by Anthony Richards© • FeelGood Store® • Healthy Living I'm • Time for Me® • Windsor Collection®?

This consumer response was received by Revdex.com via email.Case ResolvedDear [redacted].I
have been in touch with AmeriMark for FeelGoodStore.My order have been processed and have shipped today Friday, 9/1/2017.So, you can consider this case closed.And thank you for your prompt attention in this matter.Sincerely,[redacted]

March 2, 2016[redacted], Dispute Resolution SpecialistRevdex.comEuclid Avenue, 4th Floor Cleve[redacted], OH 44115-2408RE: Revdex.com Case #[redacted] ??" [redacted]Dear Ms[redacted],AmeriMark Direct is a catalog direct marketing company that publishes and mails the Anthony Richards, BeautyBoutique,
Complements, Essentials, FeelGood Store, Healthy Living, Time For Me, and Windsor Collection catalogtitlesWe also sell merchandise on our websites.Our records show that on February 18, 2016, Ms[redacted] was offered and accepted a membership in our EasyLiving programThis offer was made by one of our customer service representatives following an order she placed onour website for a robe.Easy Living offers members savings and discounts on legal services, pet care, tax hotline and preparation, car care andeveryday products and servicesThe cost of this membership, which is billed monthly, is $for the first month, andthen $until the customer chooses to cancelThis information, along with specific information on how to cancelthe membership is explained when the membership is offered and is also included in the membership materials mailedafter acceptance.We did review the call and after the representative explained the billing procedures, Ms[redacted] asked if we “signedher up for something automatically.” The rep said no, and that she was explaining everything to herWhen therepresentative finished explaining the membership and the steps to take to cancel, the representative asked if she canget the program out to herMs[redacted]’s verbal agreement to the membership was “OK”Additionally, a welcomepackage which contained this same information, along with the membership card and complete benefit information wasmailed to Ms[redacted] after acceptance of the programThe welcome package is sent via first class mail and isnormally received within seven to ten days of accepting the trial membershipWe apologize for any misunderstandingduring this call, and it has been shared with the appropitate manager for review and coaching.There are many benefits within the memberships we offer, including Easy LivingWe understand that ourmemberships are not for everyone, and our goal is to provide our customers with the opportunity to review the benefitsavailable to them so they can make an informed decision as to whether or not these benefits meet their needsSomecustomers do decline that opportunity but many take advantage of it.AmeriMark is committed to customer satisfaction and we work hard to ensure our customers are satisfied with theirshopping experiences with our companyWe have procedures in place to ensure our customers are fully informedabout the membership programs and that all appropriate disclosures are provided when they accept an offer to try theprogramOur call center supervisors, compliance, and quality assurance departments monitor customer callsAmeriMark has a satisfaction guarantee policy on all products, including Easy LivingMs[redacted] contacted ourcustomer service department on February stating she wanted to cancel and that she did not authorize it, or speak toanyone if they calledAt that time we canceled her membership, and Ms[redacted] was never charged any membershipfees.Customer satisfaction is a priority at AmeriMarkI thank you for bringing this to my attention and I hope that thisletter addresses the issues raised in Ms[redacted]’s complaint and invite you to contact me with any further questions orcomments at 440-325-2000, ext2225.Sincerely,Jackie K[redacted]Compliance Manager

Hello [redacted],Please find the attached response to [redacted]'s complaint.? I appreciate the opportunity to provide a resolution and the extra time you allowed for investigation.? Best regards,Jackie K[redacted]AmeriMark Direct440-325-2000ext 2225?

Hello [redacted],Please find our attached response for Ms[redacted]'s complaint.Thank you for the opportunity to provide a resolution.Best,Jackie K[redacted]AmeriMark Direct LLC440-325-ext

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.?
Regards,
[redacted]