Tint World

Complaint: [redacted] I am rejecting this response because: The business doesn't appear to have read our complaint and did not address our issuesThey have failed address any issues we voicedThe only thing they said was to take the car back if there was a problem with the tintAs previously stated of course there was an issue with the tint but there was also a huge issue with customer serviceWhat will be done differently if we take the car back to get the tint fixed? Unfulfilled promises? More time off of work required? Any compensation for time lost from work? Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11540860, and have determined that this does not resolve my dispute.The business did not address any option to refund my purchase price in full, as I stated was my desired resolutionI am not interested in a replacement at all due to the total and absolute lack of customer service I experienced with this national chain Regards, [redacted] ***

To Whom It May Concern/ [redacted] complaint # [redacted] : I had the customer a miss [redacted] who is filing the complaint in this matter come to my establishment for some window tintingUpon arrival the customer was very adamant I get her car done as quickly as possible as she has very important things to do that day in which she probably should have scheduled a different day thenUpon completion I instructed her to not roll down the windows for three days and that the tinting takes about two weeks in full to dry out including all bubbles, small perforations and streakingShe said okay and walked outside after paying to inspect the carAfter about seconds she comes back inside the waiting area and with a rude attitude and adamantly accuses us of doing an inferior tint job on the vehicleI walked outside to inspect the car and it looked completely with some small water bubbles and a little streaking which is percent normalShe said no you aren’t professionals and you don’t know what you’re doingI said mam please give it a couple weeks to dry out, you have a full lifetime warranty so if any bubbles remain at all we will be glad to fix itSo a couple weeks go by and she returns very agitated and rude she says I still have bubbles all over my carI walked outside to inspect and there was one single miniscule pinhead size bubble on one windowI said okay no problem would you like me to fix it and she blatantly yelled at me and said “NO!!! YOU ARENT PROFESSIONAL I WANT A REFUND RIGHT NOW I TOLD YOU THAT YOU NOT KNOW WHAT YOU’RE DOING AND I WANT MY MONEY BACK NOWI explained she had a lifetime warranty and I’d be happy to fix the window for herShe again stated she wanted her money back and I told her mam that’s not how it works and she states I can’t argue with her because she’s the customer and she is always right and that she’s a female which gives her the right not to be argued with ( feminism at its finest )So I turned around and went to get my tinter [redacted] to have him inspect the vehicleUpon coming back to the car she was wiping her car down with a California duster and my window tinter [redacted] reached for her door to inspect it and she smacked him with the duster on his right shoulder (which is assault) and screamed DON’T TOUCH MY CAR!!! I immediately told her to never touch my employees again and I will not tolerate that in my businessMy tinter [redacted] walked back inside and so did IAfter two minutes she comes back inside and screams so what you gonna do, I sad mam I will fix your window for you and again she says NO MY LAWYER IS COMING DOWN HERE , I said mam that’s for your day in court and I guess I’ll see you thereInfuriated she walks back to the car and I assume is speaking to her lawyer on the phone in which after minutes of sitting in her car she comes back out recording my premises on her phone and then walk back inside and said so what you wanna do again you give me refund now I stated again mam I’ll be happy to fix your car but please treat us with respect and I’ll be happy to fix it for youShe left after thatI still will fix her window if she wants

If there are any issues with the film please stop by our store and we will be happy to look at itOur hours are Monday-Saturday 8am-6pm.Thank you,Tint World

This is not true, the work we have done was working properly when the customer leftHe called a few weeks later that something was not working properlyI offer him to bring the vehicle, set up different appointments inspection of the problem he described and he failed to show upHe did not show us what is wrong with the problem and also did not give us a chance to take a look at the vehicle

[redacted] at Tint World in Cary did it again! Got my calipers on my Challenger painted red, underglow LEDS installed and my headlights tinted They did a wonderful job! Will be back to get more modifications done and it is always a pleasure to deal with ***!

To whom it may concern: Today we resolved the issue by cutting a money order (in the amount of $as a full refund for his towing bill) made out to Mr [redacted] mailing it via USPS priority mailAn email was also submitted to Mr [redacted] by the acting General Manager - Gaetano A [redacted] on behalf of Daniel (Owner of Charlotte Tinting Inc dba Tint WorldThe email sent is copied and pasted into the body of this reply and it reads as follows (I believe this email and the mailed money order upon Mr [redacted] receiving both will have cleared this issue) : From: Gaetano A [redacted] [mailto: [redacted] ] Sent: Thursday, January 25, 2:PM To: ' [redacted] ' Cc: ' [redacted] Subject: RE: Issue with Greensboro, NC location Mr [redacted] ,This is Gaetano A [redacted] – Acting general Manager – sliding in for Daniel (Owner) and Alice (Acting Sales Manager in Greensboro)I offer you my sincerest apologies for not being able to resolve this issue soonerAs the Acting General Manager I take full responsibilityWe are finally in receipt of your signed release formShawntel (Bookkeeper) in Charlotte is writing out the check as I am writing you this emailThe check will be hand delivered to the Charlotte Post Office and will be inserted and sent via a USPS priority mail envelopeI am in Illinois otherwise I would have hand delivered it to you myself giving you a humbled hand shakeI believe priority mail will get to you within two-three daysPlease reach out to me directly so I can give you a tracking number in the event it does not arrive within the two-three day priority mail allotted time frame Thank you for your patienceI do agree resolving your issue has taken longer than needed Might you kindly reply to this email giving me the heads up that you received itThank you Please kindly give me a heads up when you receive the check for the towing reimbursement made out to you in the amount of $ Sincerely,Gaetano A**Acting General ManagerTint World Styling Centers# #[redacted]

Initial Business Response / [redacted] (1000, 6, 2016/06/21) */ This has to be the most inaccurate representation of what took place with this clientI set up an appointment for this client to attempt to remedy what issues he was concerned withAfter inspection of the vehicle it was determined that the minute imperfection on the passenger front stripe falls within the 5% tolerance of foreign matterThe right rear stripe on trunk had a light tool mark and needed to be warrantiedWhen I called the client to discuss what need to take place to get him taken care of he was very combatantI continued to try and further speak with him but I honestly couldn't get a word in as he continued to yellKnowing this was not going to resolve I asked that he please come in to the showroom and when he does I will go over all matters in detail and released the phone call I am certain he did not hear this as he was yelling, I did not hang up on clientWhen he returned I walked outside with client and he started to display the same argumentative disposition he had prior on the phoneI asked that he calm down please so that we can get on the same page and I have the chance to explain how I can satisfy himI had other clients at my location that I was servicing and the client started to tell them how they needed to go elsewhere etc....this was completely unprofessional and at that point I asked that if he couldn't conduct himself in a professional manner that he needed to leaveIf given the opportunity I would have expressed that we can warranty his passenger stripe on trunk lid and if needed I would have warrantied his hood stripe as well even though it did not warrant a redoThe product on his vehicle is 3M and is not an inexpensive productWe only use quality products and stand behind our products and servicesIf this client can contain his aggression I have no problem taking care of his issues but I am unable to do anything if I am unable to speak to him in a professional mannerDaniel Initial Consumer Rebuttal / [redacted] (3000, 8, 2016/06/22) */ (The consumer indicated he/she DID NOT accept the response from the business.) First, apparently the owner and I were in two different conversationsUnderstand, this was my 5th return trip to this location5thWhen he originally called me back, he told me that they couldn't get the creases, because that is what they are, not foreign matter, to lay down because the vinyl wasn't what he thought was 3M such and such grade vinylAt that point I interrupted him and said this irritated me because it wasn't what I was told when I bought them , before I could go any further he told me he'd discuss it at the store and hung upHe was on my speaker phone in the middle of my officeThere was never, at that point, any yelling by meThere are several witnesses to this exchangeFurther, I've spoken to three other vinyl stripe installer companies todayThey all say they have never heard of some 5% foreign matter stuff he's putting out and it is not some industry standardWhen I walked into the store, the first words out of his mouth were "that tantrum stuff don't work with me" That officially made me madHis further sarcastic comments and little grins did not help the matter at allTrying to be a business owner with a dissatisfied customer instead of a tough guy would have eased the entire matterHaving the stripes I paid for look good and like they were professionally installed was all I wantedThey did do a good job on the tint on my wife's car but on mine, no Having your complaint handled and being treated like the paying customer you are, not having yourself or your car denigrated by the owner of a franchise, because you are upset, which could have been diffused and the car looking as it should are not too much to askAs to who was the aggressor in this situation is not up for debateI wasnt the one trying to get in someone's face, walking around with a gun, and trying to be bad, but I'll not have someone speak to me in that manner eitherRefardless, I understand people have a bad day, having fired the Manager, who did I will add, try to resolve it, but I'm taking my car to another company on 6/to have them look at what was doneIf they tell me they look good, I'll go awayIf they tell me they are not done correctly, if the pinstripes should have no waves in them, and the stripes need to be redone, then I expect Tint World to fix them to my happinessEither fixed, or new stripes if they cannot be fixed correctlyI'm getting a third party to look at these that has no skin in this argument I think that is a mature way to handle this issueFurther I'd like an apology and be treated with the respect of a paying customer when I returnI will apologize for my part, that's not normally how I'd react, but he did make me angry Final Business Response / [redacted] (1000, 11, 2016/07/13) */ To Whom It May Concern, This client clearly has something else going on outside of his visit to my showroomI conducted myself in a professional mannerEveryone is entitled to a bad day and I have no qualms overlooking the aforementionedIn summary I have no problems to warranty the two stripes in question as I tried to state the first timeI hope this helps Final Consumer Response / [redacted] (3000, 13, 2016/08/04) */ (The consumer indicated he/she DID NOT accept the response from the business.) While I do want the two stripes fixed, again in the response I am being made out by this owner to be the bad guy hereHe absolutely did not act in a professional manner to which I have witnesses both to my call and to my visit which to this day cannot believe his conductand all of this could have been avoided had he done so and listened to a customer that had been to his establishment times to have what he paid for done rightI'll admit he made me angry and I think that was his intent to avoid doing anything else That's my opinionI have nothing going on outside this complaint other then being irritated over this guy's conduct and continued attitude towards meA paying customer I would like a guarantee from hm it will be fixed correctly and that no harm will befall my car while at his shop If his reply I'd yes I will fix his car, yes his car will be fine, the I will accept that response Any further response disparaging me or anything else will not be accepted Then he never has to hear from me again and I'll consider the matter closedHe needs to contact me with an appointment time and date to get them replaced

Initial Business Response / [redacted] (1000, 5, 2016/02/26) */ Contact Name and Title: Daniel A [redacted] /President Contact Phone: [redacted] Contact Email: [redacted] @tintworld.com Greetings, Mr [redacted] has been fully taken careWe warrantied his product and it is working greatHe has been upgraded as wellIf in the even he has the same issue we will refund him in full, though I don't see this being necessaryI have included a copy of our agreementThank you Initial Consumer Rebuttal / [redacted] (2000, 7, 2016/02/29) */ (The consumer indicated he/she ACCEPTED the response from the business.) Hi Mr D [redacted] has been nice to me and has shown me great customer service he also upgraded my radio systemHe also agreed if I have issues with the radio system he will refund me all of my money

I am rejecting this response because: I took a [redacted] Radio System DNXw/navigation which was missing the GPS antenna to Tint WorldVictor the technician told me that it would be no problem to install in my Chrysler and that he had an extra antennaVictor had me ordering various parts to complete the processI would make appointments to have my car fixedI would be given excuses why my car was not fixed such as the parts were delayed, the wrong part or parts were sent, or how he had done this or that to help me outAt no time did Victor attempt to inform me that he was not able to complete the installIt appeared that he was more concerned with taking my money than making the installI still did not get all of the parts or services that I orderThe issue that you alluded to as being a design defect with my vehicle was incorrectThe vehicle had been recalled for a computer software issue, that had NOTHING to do with the car becoming STUCK in parkSafety Recall S Electronic, S27-was completed on October 25, by [redacted] on [redacted] **I have researched recall/design flaw for MY make and model car becoming stuck in park and there are noneOlder Chrysler 300's may have had that problemThe fact remains I drove an operable car into your place of businessThe next day I am told that the car was stuck in park and could not be taken out of parkMy vehicle was left overnight in your garage to be towed at my expense the next day.I fully understand that the special order parts may be in, however, I do not feel comfortable dealing with this business any longerI feel the honesty and integrity I deserved was not completely forthcoming when I dealt with VictorWhile your refund policy may be clear and posteed in clear view, your honesty and integrity is notYour company created this " problem "As stated above, my car was operable when I left dit at your kplace of businessThe Magnuson-Moss Warranty Act was established to protectg business owners as well as fthe consumerMy situation is not applicable to the ActI understand that you take pride in your business, but at the end of the day, I spent over $($with your business and $to get it properly repaired) and still did not get the service I intially paid you company to performI am requesting payment of $for the repair invoice I incurred with [redacted] and $for what I incurred dealing with your businessI feel this is reasonable and fair

Revdex.com:At this time, I have not been contacted by Tint World regarding complaint ID [redacted] .Sincerely, [redacted] ***

***,I would be happy to refund your $and I also want to extend my deepest apologies for your frustration I would be frustrated as well I require that my team always deal honestly, and I do not think this is a matter of dishonest employees, rather a case of delinquency on the part of my employees to give you proper options before work was started They should have explained the following to you so you could make the best decision for your BMW:A sound system is only as good as it's weakest link Your system consists of a stereo, an amplifier, wiring, and some speakers that are years old If you are having a crackling noise, the first place to look for a problem is in the speakers because they tend to wear out the easiest We hoped that would fix your problem and it did not The next thing to look at is the stereo and the amplifier We don't want to go there first because those are much more expensive items to repair We should have explained to you in the beginning that the issues may be something other than the speakers but that is the place to start Had we done that, you would not have been surprised that the new speakers did not fix your problem and that other items (stereo, amplifier) may be needed to resolve it.We did install premium speakers into your vehicle I can assure you of that Please contact us as quickly as possible to receive your refund.Again, I am so sorry for your frustrationRegards,Dan B*** Dan B***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]

Stay away from this placeAlways new untrustworthy personnel workingI asked the manager to order some spacers for some speakersHe never did call me backI called and went several times and nothingThen there were some different people workingI asked some questions about stereo install and did not get specific answers just, "thats the way it is"I really tried to do business there but the customer service is TERRIBLE!!!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I think kurt is missing the pointRegardless what I paid to have my car repainted he promised me my money back and to take my car elsewhere after screwing up the job twiceDo you really think I would bring my car back there after all the problems I had? Kurt is misinformed alsoI stated to him when I first brought the car there, I had the front bumper repainted, not the whole vehicleAfter pealing off the shabby vinyl job they did on my car, the paint peeled with it which I was told would not happen.I would urge the media to contact me so I can show you all the problems with my carThe body shop where I had the work done will attest to the fact that the paint peeled due to the installation of the vinyl.He keeps claiming defamationIt is my first amendment right kurt, it's called freedom of speech and in my opinion, if anybody got ripped off it's me.Since all the problems were not resolved with tint world after calling the ceo , I had my car redone.This is what my car looks like nowI have approxphotos of the work that was done by tint world and all the mistakes that were madeI would really encourage the media to contact me so consumers don't have the same problems in the future.Kurt is not revealing the whole truth to the Revdex.com of the occurrences where I brought my car back to him
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and I accept it.I have received a money order to reimburse me for the towing charge I incurred

To whom this may concern,Based on the transaction history of Mrs*** And concerning the recent transaction disputes and complaints, we would like to provide missing details about her complaints and history with
Tint World HoustonMrs*** and her husband are both members of a previous sponsored(by Tint World) car club based is Houston and has had multiple vehicles and multiple transactions with Tint World Houston including one previous and after the one in question and also including at the time she picked her vehicle up her husband also dropped off his vehicle for similar work to be preformed and has no issues with his car eitherMrs*** paid for this transaction with two forms off payment one which was *** *** *** and the second with with *** bank visaWe received the disputed notice from both and returning supporting documents that she signed stating she was satisfied with the work performed and would not dispute any form of this transaction and that there are no refunds, we also would like to inform that there was never any communication between Tint World Houston and Mrs***She never came back, called, emailed or reached out to us before disputing her cardsIt wasn't until she left us a star review on *** and created a dispute with the Revdex.com that we knew that there was a problem with the products and services providedWe contacted Mrs*** today and she visited our store this afternoon (6/7/16) to discuss issues and repairs/ replacement to any parts of her products and install she doesn't find satisfactoryShe also informed us that before she gave us the opportunity to fix or replace and part of her install that she has already visited a different store and paid to have part of the install redoneThe part of the install that she didn't find satisfaction in was a know option at the time of the original transaction for a up charge and she was given the option for it to be done differently (the way she had it redone) and she decided and declined the up chargeShe was also given a heavy discount of her husbands second vehicle that was completed by Tint World Houston the next dayWe have come to the conclusion to remove the product originally installed and to replace the clear bra to her satisfied inspectionShe agreed to remove and alter positively any disputes and review she had submitted and made. Thank you for your time.William *** Tint World Houston Highway South Houston, Texas 77079888-890-8468www.tintworld.com/Houston-tx-

As I have stated in my first response. The front doors on his car were damaged by his car not having any felt in the lower part of his doors which scratched the tintOur warranty does not cover damage by the customer or their vehicle which I had explained to him when he was at our store and also attached our warranty to the original response I am willing to refund for the rear side windows which he was not satisfied with and the refund for this would be $I have supplied all the necessary documentation in regards to the damage on the front windows on his car that is not covered by our warranty

The initial complaint was that the car wouldn't always start with the keyBut it did sometimesWhen she brought the vehicle in, we had different techs inspect the install and verified that it was installed properlyAfter disconnecting the modules, we connected a scan tool to see if there were
any error codesThere was only one code and one of the possible results was that the code in the key was damaged or defectiveAt this point we advised that the key be reprogrammedWhile at the dealership we spoke to the Service Tech and he wasn't sure what the cause was but only suggested to replace the harnessWhen she returned to the store I said I could not agree to any repair costs at this time since it is unclear the causeShe told me that since we removed the modules that her car started every time and the dealership even started it successfully several times without issueI offered a full refund which she agreed tooA full refund was issued on Friday November 12,

On 3/**/customer *** *** had come to Tint World for some customizations he would like to have done to his vehicle. We tinted his windows, applied PPF film, and tinted tail lightsWe did not do a lot of fast talking as customer saysWe explained everything to him very
clearlyWe even gave him a loaner car on us while we performed this work he requested. He was extremely excited when he picked up his carHe had nothing but great things to sayThen a few weeks later he decides to try and extort money from us so he can have his vehicle done for freeHe says he just had the whole car repainted for $? Meanwhile he just had it painted from a body shop before he brought it to me for customizationsIf there were any issues I said we would take care of themDon't know why he needed to paint his whole car from window tint, ppf film on front bumper, vinyl film on rear spoilerHe has no reason to paint his whole carAgain , he wants to extort money He then became rude & threatening and started cursingHe said he had some money issues and he over spent on his car and now that becomes my problem ? He has threatened, has had defamation of character to my businessHe might have a medical issue cause he is un balanced. If there are any issues with car, we will fix. Other than that, please call me with any questions @ ###-###-####- Kurt