Tint World

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

[redacted] at Tint World in Cary did it again! Got my calipers on my Challenger painted red, underglow LEDS installed and my headlights tinted. They did a wonderful job! Will be back to get more modifications done and it is always a pleasure to deal with [redacted]!

[redacted] is now straight out lying. His car was not  beat on that caused him to change multiple parts, in fact it was kept in our garage the whole time. He has a fiat 500 , not a Lamborghini. I assure you his car wasn't beat on. I would like to see proof of my employees beating on his car, let alone a customers car. That is un-acceptable & not tolerated here. His car was fully repainted before he brought it to me from a previous accident. He was already pissed off about how long that took before he decided to leave his car with me for some small work for some window tint ,ppf on front bumper, front trim, and rear wing. The ppf film is a sticker and peels right off with no issues what so ever. I cant see why he would have to spend $5500 to repaint his whole car considering we only worked on the front bumper and rear wing/bumper. $5500 for that ? If so then he was over priced and got taken advantage of by that Auto body shop. I have called around and gotten estimates of $3-3700 to repaint a Fiatt 500. This car is very small. I can also get a written estimate if needed. When and what I offered was rejected by [redacted]. He didnt want his money back, he wanted it redone instead. I fixed the issue of some small vinyl work that was not sticking correctly, and painted it for him instead on the rear defuser. [redacted] also wanted rain gaurds and them painted. I bought these for him and painted them to match his car at no cost to [redacted] for any inconvienance he had. He was very happy with that .  A couple days later he calls and says the gaurds are messing up with his windows and he wants all his money back.  I knew then right there that there is something wrong with [redacted]. He seems very [redacted]. One minute he is happy as heck, next minute we are the worst.  If he paid $5500 to re-paint his WHOLE car , then he was taken advantage of. Thats high priced. Especially since it is a very small car. I have said to [redacted]  if there is any issues that need to be taken care of , please come see us to rectify the issue. We are all about customer service.  I feel Tint world got the brunt of his anger becuase of where his car was previously before he brought it to us. He complained over and over on how many months it took to get his car back from the Auto body shop.  He was very un-happy with the previous body shop.  If there is anything further I can do please dont hesitate to call us @ ###-###-####.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I am not trying to extort money from this business. Kirk said I would get a refund I expect him to stick to his word. I was not ecstatic over the job. I had the car delivered to me in the rain when I got home and wiped it off  I found all the problems . Which he now is denying?  I brought the car back 3 times and he said he fired the guy who installed all the shabbiness. The car that he gave me, Barely passes inspection.  I had to pay meter parking for a month with this 1992 or 94 beat up ford explorer besides filling it with gas. My car also was beat on And had to have several components replaced.If there s an extortionist its  kik. His prices are doubled than that of his co- franchises. If you need verification of all the damage I will give you the body shop that fixed it.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

If there are any issues with the film please stop by our store and we will be happy to look at it. Our hours are Monday-Saturday 8am-6pm.
Thank you,
Tint World

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I think kurt is missing the point. Regardless what I paid to have my car repainted he promised me my money back and to take my car elsewhere after screwing up the job twice. Do you really think I would bring my car back there after all the problems I had? Kurt is misinformed also. I stated to him when I first brought the car there, I had the front bumper repainted, not the whole vehicle. After pealing off the shabby vinyl job they did on my car, the paint peeled with it which I was told would not happen.I would urge the media to contact me so I can show you all the problems with my car. The body shop where I had the work done will attest to the fact that the paint peeled due to the installation of the vinyl.He keeps claiming defamation. It is my first amendment right kurt, it's called freedom of speech and in my opinion, if anybody got ripped off it's me.Since all the problems were not resolved with tint world after calling the ceo , I had my car redone.This is what my car looks like now. I have approx.15 photos of the work that was done by tint world and all the mistakes that were made. I would really encourage the media to contact me so consumers don't  have the same problems in the future.Kurt is not revealing the whole truth to the Revdex.com of the 3 occurrences where I brought my car back to him.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

This is not true, the work we have done was working properly when the customer left. He called a few weeks later that something was not working properly. I offer him to bring the vehicle, set up 3 different appointments inspection of the problem he described and he failed to show up. He did not show...

us what is wrong with the problem and also did not give us a chance to take a look at the vehicle.

To Whom It May Concern/ [redacted] complaint #[redacted]: I had the customer a miss [redacted] who is filing the complaint in this matter come to my establishment for some window tinting. Upon arrival the customer was very adamant I get her car done as quickly as possible as she has very important...

things to do that day in which she probably should have scheduled a different day then. Upon completion I instructed her to not roll down the windows for three days and that the tinting takes about two weeks in full to dry out including all bubbles, small perforations and streaking. She said okay and walked outside after paying to inspect the car. After about 20 seconds she comes back inside the waiting area and with a rude attitude and adamantly accuses us of doing an inferior tint job on the vehicle. I walked outside to inspect the car and it looked completely normal with some small water bubbles and a little streaking which is 100 percent normal. She said no you aren’t professionals and you don’t know what you’re doing. I said mam please give it a couple weeks to dry out, you have a full lifetime warranty so if any bubbles remain at all we will be glad to fix it. So a couple weeks go by and she returns very agitated and rude she says I still have bubbles all over my car. I walked outside to inspect and there was one single miniscule pinhead size bubble on one window. I said okay no problem would you like me to fix it and she blatantly yelled at me and said “NO!!! YOU ARENT PROFESSIONAL I WANT A REFUND RIGHT NOW I TOLD YOU THAT YOU NOT KNOW WHAT YOU’RE DOING AND I WANT MY MONEY BACK NOW. I explained she had a lifetime warranty and I’d be happy to fix the window for her. She again stated she wanted her money back and I told her mam that’s not how it works and she states I can’t argue with her because she’s the customer and she is always right and that she’s a female which gives her the right not to be argued with ( feminism at its finest ). So I turned around and went to get my tinter [redacted] to have him inspect the vehicle. Upon coming back to the car she was wiping her car down with a California duster and my window tinter [redacted] reached for her door to inspect it and she smacked him with the duster on his right  shoulder (which is assault) and screamed DON’T TOUCH MY CAR!!! I immediately told her to never touch my employees again and I will not tolerate that in my business. My tinter [redacted] walked back inside and so did I. After two minutes she comes back inside and screams so what you gonna do, I sad mam I will fix your window for you and again she says NO MY LAWYER IS COMING DOWN HERE , I said mam that’s for your day in court and I guess I’ll see you there. Infuriated she walks back to the car and I assume is speaking to her lawyer on the phone in which after 5 minutes of sitting in her car she comes back out recording my premises on her phone and then walk back inside and said so what you wanna do again you give me refund now I stated again mam I’ll be happy to fix your car but please treat us with respect and I’ll be happy to fix it for you. She left after that. I still will fix her window if she wants.

Initial Business Response /* (1000, 5, 2016/02/26) */
Contact Name and Title: Daniel A[redacted]/President
Contact Phone: [redacted]
Contact Email: [redacted]@tintworld.com
Greetings, Mr [redacted] has been fully taken care. We warrantied his product and it is working great. He has been ...

upgraded as well. If in the even he has the same issue we will refund him in full, though I don't see this being necessary. I have included a copy of our agreement. Thank you.
Initial Consumer Rebuttal /* (2000, 7, 2016/02/29) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Hi Mr D[redacted] has been nice to me and has shown me great customer service he also upgraded my radio system. He also agreed if I have issues with the radio system he will refund me all of my money.

I was really excited about getting my new car tinted.

The guy was really nice and affable, and even upsold me on the most expensive tint.

FAST FORWARD

I had to return over six times to get the windows redone after mistakes (each time there were either gashes and scratches in the tinting, or dirt under the tinting.... Each time I went to the store to get the windows fixed, I had to wait appx 2 hours. So you can imagine the time added up!

Finally, on the sixth time, they messed up twice in the store on the same day (making me wait for over 4 hours).

I finally went up to the owner and commented on my situation. As I had never had a consumer experience like this... I was very polite, explaining my situation... That I had to return six times to get my windows fixed seemed excessive... Further, I also told him I was scared the tinting would be messed up again, necessitating me to return for another day. I expressed my frustration and asked for a partial discount.

The owner's response was that he was losing a lot of money on all of these mess-ups he had done. I was confused... Why was the owner telling me about how much money he was losing on a situation he was screwing up? Further, the owner said he could not offer me any kind of refund, even partial.

After another hour or so, the car was ready.... As I drove off the lot, I noticed for the 7th time now, massive scratches right in the line of driving vision..., I called the owner explaining he had messed up again. The owner said he hadn't seen anything and to wait a few days.

RESULT: I paid four hundred dollars to have Tint World mess up my windows. I'm not sure what to do... Maybe I'll go a 7th time and have them redo my windows again... But the last time, when I complained to the owner, the employees starting talking trash to me and giving me dirty looks. So I'm scared if I go in again they will mess up my car bad, like worse than the windows...

I'll probably end up having to go to another Tint company in Saint Petersburg to remove Tint World's messed up windows and do the job right.

I'm considering contacting the Revdex.com, as this was untenable.

Stay away from this place. Always new untrustworthy personnel working. I asked the manager to order some spacers for some speakers. He never did call me back. I called and went several times and nothing. Then there were some different people working. I asked some questions about stereo install and did not get specific answers just, "thats the way it is"... I really tried to do business there but the customer service is TERRIBLE!!!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

In order to validate my complaint, I will be more than happy to provide copies of the estimates and second opinion provided by their Auto-tint competitor, clearly stating the tint was "installed improperly" and "irreparable". I can provide the photographs detailing the jagged and uneven installation of the tint, the broken weather stripping, and the tint that has peeled from the bottom edges of the windows. I can provide a notarized copy of a character witness who was present for the knowledgeable removal of the sales tax, as well their reduction of the bypass cost to $125.00 due to, by their own admittance, not informing me of the cost prior to installation. I can also include 3 other reviews from other patrons who have suffered from similar service with this vendor. I am able to provide the name and phone number for the manager of a third party Auto-tint competitor who has noted the poor service I have received and has other customers from Tint World who have come for repairs. I can include Groupons e-mails refunding me on their behalf, as well as my phone records documenting my attempts to contact tint world. Please provide me a fax, e-mail, or mailing address and I will expedite this material.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

On 2/**/14 a Ms.[redacted]  walked into my store explaining that she purchased a remote start from Groupon only because she wanted her windows tinted. The Groupon was for a remote start with a $100 off...

towards the ultimate tint package. I thought it was odd for someone to buy a remote start coupon for window tinting. I asked why she did, she explained she thought it was a good deal. When she dropped off her car I explained I would need her car for half the day at least. It doesn't take 5 minutes to tint a 4 door car and install a remote start. It takes on average 4-6 hours. As for the competitor and the pricing to fix it $543?  I don't think she needs that. She purchased an Ultimate tint package. She has a lifetime warranty on any defects on the tint. That means she has to pay nothing $0 dollars to have her tint fixed. I already explained that to her. I did not charge tax by accident. She will not return to pay us the tax. There was no deal or saving tax. I have a business that requires that.  I looked at her receipt. The bypass doesn't show $175 like she is saying. It says $125 on the bill. As for her calling me and telling me she went into her rent money and would have to return this stuff cause she needs to pay rent. This stuff is NOT returnable. She knows that. I asked her also to come by so I can check out the trunk issue. Never asked her to drop it off for the whole day. We are very polite here at tint world. If someone said "hun" to her it was not out of any disrespect.  We strive on customer satisfaction. She knew about the bypass. She is trying to get a free tint job and free remote start. She clearly came in, paid for it, signed her receipt and left.  Im sorry if she felt uncomfortable in any way. She does have a lifetime warranty on her tint. So if she needs it fixed, we are here to help.

If there are any issues with the film please stop by our store and we will be happy to look at it. Our hours are Monday-Saturday 8am-6pm.Thank you,Tint World

Complaint: [redacted]
I am rejecting this response because: The business doesn't appear to have read our...

complaint and did not address our issues. They have failed address any issues we voiced. The only thing they said was to take the car back if there was a problem with the tint. As previously stated of course there was an issue with the tint but there was also a huge issue with customer service. What will be done differently if we take the car back to get the tint fixed? Unfulfilled promises? More time off of work required? Any compensation for time lost from work?
Regards,
[redacted]

Revdex.com:At this time, I have not been contacted by Tint World regarding complaint ID [redacted].Sincerely,[redacted]

Complaint: [redacted]
I am rejecting this response because: The business doesn't appear to have read our complaint and did not address our...

issues. They have failed address any issues we voiced. The only thing they said was to take the car back if there was a problem with the tint. As previously stated of course there was an issue with the tint but there was also a huge issue with customer service. What will be done differently if we take the car back to get the tint fixed? Unfulfilled promises? More time off of work required? Any compensation for time lost from work?
Regards,
[redacted]

Initial Business Response /* (1000, 6, 2016/06/21) */
This has to be the most inaccurate representation of what took place with this client. I set up an appointment for this client to attempt to remedy what issues he was concerned with. After inspection of the vehicle it was determined...

that the minute imperfection on the passenger front stripe falls within the 5% tolerance of foreign matter. The right rear stripe on trunk had a light tool mark and needed to be warrantied. When I called the client to discuss what need to take place to get him taken care of he was very combatant. I continued to try and further speak with him but I honestly couldn't get a word in as he continued to yell. Knowing this was not going to resolve I asked that he please come in to the showroom and when he does I will go over all matters in detail and released the phone call.
I am certain he did not hear this as he was yelling, I did not hang up on client. When he returned I walked outside with client and he started to display the same argumentative disposition he had prior on the phone. I asked that he calm down please so that we can get on the same page and I have the chance to explain how I can satisfy him. I had other clients at my location that I was servicing and the client started to tell them how they needed to go elsewhere etc....this was completely unprofessional and at that point I asked that if he couldn't conduct himself in a professional manner that he needed to leave. If given the opportunity I would have expressed that we can warranty his passenger stripe on trunk lid and if needed I would have warrantied his hood stripe as well even though it did not warrant a redo. The product on his vehicle is 3M and is not an inexpensive product. We only use quality products and stand behind our products and services. If this client can contain his aggression I have no problem taking care of his issues but I am unable to do anything if I am unable to speak to him in a professional manner. Daniel
Initial Consumer Rebuttal /* (3000, 8, 2016/06/22) */
(The consumer indicated he/she DID NOT accept the response from the business.)
First, apparently the owner and I were in two different conversations. Understand, this was my 5th return trip to this location. 5th. When he originally called me back, he told me that they couldn't get the creases, because that is what they are, not foreign matter, to lay down because the vinyl wasn't what he thought was 3M such and such grade vinyl. At that point I interrupted him and said this irritated me because it wasn't what I was told when I bought them , before I could go any further he told me he'd discuss it at the store and hung up. He was on my speaker phone in the middle of my office. There was never, at that point, any yelling by me. There are several witnesses to this exchange. Further, I've spoken to three other vinyl stripe installer companies today. They all say they have never heard of some 5% foreign matter stuff he's putting out and it is not some industry standard. When I walked into the store, the first words out of his mouth were "that tantrum stuff don't work with me" That officially made me mad. His further sarcastic comments and little grins did not help the matter at all. Trying to be a business owner with a dissatisfied customer instead of a tough guy would have eased the entire matter. Having the stripes I paid for look good and like they were professionally installed was all I wanted. They did do a good job on the tint on my wife's car but on mine, no.
Having your complaint handled and being treated like the paying customer you are, not having yourself or your car denigrated by the owner of a franchise, because you are upset, which could have been diffused and the car looking as it should are not too much to ask. As to who was the aggressor in this situation is not up for debate. I wasnt the one trying to get in someone's face, walking around with a gun, and trying to be bad, but I'll not have someone speak to me in that manner either. Refardless, I understand people have a bad day, having fired the Manager, who did I will add, try to resolve it, but....
I'm taking my car to another company on 6/23 to have them look at what was done. If they tell me they look good, I'll go away. If they tell me they are not done correctly, if the pinstripes should have no waves in them, and the stripes need to be redone, then I expect Tint World to fix them to my happiness. Either fixed, or new stripes if they cannot be fixed correctly. I'm getting a third party to look at these that has no skin in this argument.
I think that is a mature way to handle this issue. Further I'd like an apology and be treated with the respect of a paying customer when I return. I will apologize for my part, that's not normally how I'd react, but he did make me angry.
Final Business Response /* (1000, 11, 2016/07/13) */
To Whom It May Concern,
This client clearly has something else going on outside of his visit to my showroom. I conducted myself in a professional manner. Everyone is entitled to a bad day and I have no qualms overlooking the aforementioned. In summary I have no problems to warranty the two stripes in question as I tried to state the first time. I hope this helps.
Final Consumer Response /* (3000, 13, 2016/08/04) */
(The consumer indicated he/she DID NOT accept the response from the business.)
While I do want the two stripes fixed, again in the response I am being made out by this owner to be the bad guy here. He absolutely did not act in a professional manner to which I have witnesses both to my call and to my visit which to this day cannot believe his conduct. and all of this could have been avoided had he done so and listened to a customer that had been to his establishment 5 times to have what he paid for done right. I'll admit he made me angry and I think that was his intent to avoid doing anything else.
That's my opinion. I have nothing going on outside this complaint other then being irritated over this guy's conduct and continued attitude towards me. A paying customer.
I would like a guarantee from hm it will be fixed correctly and that no harm will befall my car while at his shop.
If his reply I'd yes I will fix his car, yes his car will be fine, the I will accept that response . Any further response disparaging me or anything else will not be accepted.
Then he never has to hear from me again and I'll consider the matter closed. He needs to contact me with an appointment time and date to get them replaced.

Was in need of Tints Badly (here in Florida) was looking around checking prices, and for the good quality tint (best UV blocking) it was pricey. Tint world HAD THE BEST PRICE AROUND, very clean office and work area, and good quality work, Thanks Shane, you're recommendations on what percentage was just the look I wanted.

On 3/**/15 customer [redacted] had come to Tint World for some customizations he would like to have done to his vehicle.  We tinted his windows, applied PPF film, and tinted tail lights. We did not do a lot of fast talking as customer says. We explained everything to him very clearly....

We even gave him a loaner car on us while we performed this work he requested.  He was extremely excited when he picked up his car. He had nothing but great things to say. Then a few weeks later he decides to try and extort money from us so he can have his vehicle done for free. He says he just had the whole car repainted for $5500 ? Meanwhile he just had it painted from a body shop before he brought it to me for customizations. If there were any issues I said we would take care of them. Don't know why he needed to paint his whole car from window tint, ppf film on front bumper, vinyl film on rear spoiler. He has no reason to paint his whole car. Again , he wants to extort money.  He then became rude & threatening and started cursing. He said he had some money issues and he over spent on his car and now that becomes my problem ? He has threatened, has had defamation of character to my business. He might have a medical issue cause he is un balanced. If there are any issues with car, we will fix.  Other than that, please call me with any questions @ ###-###-####- Kurt