Tint World

On June 20th we had spoken to this customer and Let them know that we are sincerely sorry for the trouble that they are are going throughWe here at tint world are not about trying to make people upset or have problemsWe Do not feel that we had cracked her windshield but she feels strongly that we didWe do accept fault in not telling her right when our technician had seen it and therefore We had offered her a free replacement windshieldAs our records indicate Fast glass replaced her windshield on June 21stWe want all of our customers to be not just satisfied with their service but to be real fans of our business

I stand by my original response: I can not agree to pay for damages until the dealership can successfully prove that the product or installation caused this issueI had spoken to Nissan and they could not tell me it was caused by the remote starter They need to document their diagnostic process and not just state that the harness needs to be removed

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11540860, and have determined that this does not resolve my dispute.The business did not address any option to refund my purchase price in full, as I stated was my desired resolutionI am not interested in a replacement at all due to the total and absolute lack of customer service I experienced with this national chain.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I am not trying to extort money from this businessKirk said I would get a refund I expect him to stick to his wordI was not ecstatic over the jobI had the car delivered to me in the rain when I got home and wiped it off I found all the problems Which he now is denying? I brought the car back times and he said he fired the guy who installed all the shabbinessThe car that he gave me, Barely passes inspection I had to pay meter parking for a month with this or beat up ford explorer besides filling it with gasMy car also was beat on And had to have several components replaced.If there s an extortionist its kikHis prices are doubled than that of his co- franchisesIf you need verification of all the damage I will give you the body shop that fixed it
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

GREETINGS,CLIENT BROUGHT US AN OPEN BOX UNIT TO INSTALL THIS UNIT WAS MISSING PARTS WE EXPLAINED IN DETAIL THAT THE PARTS MAY TAKE AWHILE AS THE UNIT WAS AN OLDER UNIT AND HE AGREED WE HAVE HAD A MANAGER CHANGE OVER AND IM SURE SOME COMMUNICATION HAS BECOME LOST AND DELAYED AND
FOR THIS I AM FULLY APOLOGIZING ALL OF CLIENTS PARTS ARE IN AND READY FOR INSTALL IN REGARDS TO HIS CAR BEING STUCK IN PARK WE HAVE A GOOD RELATIONSHIP WITH MANY OF THE DEALERSHIPS HERE IN GREENSBORO AND THAT BEING SAID WE HAVE BEEN MADE AWARE THAT THE ISSUE THIS CLIENT HAD WITH HIS VEHICLE IS A KNOWN PROBLEM WITH THAT VEHICLE A KNOWN DESIGN FLAW WAS EVEN MENTIONED TO US AS THE VEHICLE WAS BEING PICKED UP BY THE TOW COMPANY HE SAID HE HAD SEEN IN MANY TIMES IF YOU GOOGLE CHRYSLER STUCK IN PARK YOU CAN READ MANY BLOGS AND FORUMS WITH THIS SAME ISSUE THIS WAS NOT A BRAND NEW VEHICLE.WE WERE AS ACCOMMODATING AS POSSIBLE AND DID HAVE SYMPATHY FOR CLIENT HAVING THIS ISSUE TAKE PLACE. IN SUMMARY SPECIAL ORDER PARTS ARE IN AND HAVE BEEN IN OUR REFUND POLICY IS CLEAR AND POSTED IN CLEAR VIEW WE DO NOT OFFER REFUNDS ON SPECIAL ORDER ITEMS AND OR PREPAID APPOINTMENTS FOR OBVIOUS REASON I AM MORE THAN WILLING TO MOVE FORWARD WITH CLIENTS INSTALL AND CAN ASSURE HIM HE WILL BE WELL TAKEN CARE OF AND INSTALL WILL TAKE PLACE WITH NO ISSUES AND BY THE BOOK AS ALWAYS HE IS MORE THAN WELCOME TO VIEW THE ENTIRE PROCESS WE WILL MAKE EVERY ATTEMPT TO MAKE HIM A PRIORITY WHEN HE IS READY TO HAVE THIS SERVICE TAKEN CARE OF AS FAR AS HIM REQUESTING A REFUND FOR A PROBLEM WE DID NOT CONTRIBUTE TO I AM NOT WILLING TO PAY THAT INVOICE ITS VERY EASY TO BLAME A PLETHORA OF PROBLEMS ON AFTERMARKET INSTALLS REASON THE FEDERAL TRADE COMMISSION ESTABLISHED THE MAGNUSON-MOSS WARRANTY ACT I AM MORE THAN WELCOME TO TAKE THE FAULTY PARTS THAT WERE REPLACE TO A SPECIALIST TO PROVE THIS WAS NOT A RESULT OF OUR INSTALL. WE TAKE PRIDE ON PROVIDING SUPERIOR CUSTOMER SERVICE, QUALITY PRODUCTS AND PROFESSIONAL INSTALL AGAIN I AM SORRY WE FAILED TO PROVIDE THE CUSTOMER SERVICE OUR CLIENTS ARE ACCUSTOMED TO AND WILL MAKE EVERY FAIR ATTEMPT TO MAKE MR *** SATISFIED AND ENJOYING HIS SOUND SYSTEM I WAS ACTUALLY WHO TOOK CARE OF HIM ON THE VISIT WHERE THE SPECIAL ORDER PARTS WERE ORDER TO COMPLETE HIS INSTALL. MY BEST, DANIEL A***OWNERTINT WORLD***

Initial Business Response /* (1000, 9, 2014/10/02) */
Greetings,
Our client came in on his scheduled appointed time & we agreed to a price of $to accomplish his requested serviceWe explained to him that if any additional labor was needed he would be informed as we do everyday,
every job
During our technicians evaluation of the vehicle it was brought to my attention that the radio system will need to be completely rewired which warrants an additional 2-hours of labor and an additional $
I then told the technician to hold on , While I phoned our client
Our client came in and our tech and myself I might add showed him what needed to be accomplished, what the job entailed and what the additional cost would be
I quote "sounds good, Go ahead & do it I have to have my music"
Once the job was completed , We called our client to come & listen to the vehicle he
then come around to the counter & pay for the service
He said it sounded good, Thanked us & paid for the service
I'm not sure what transpired between that point and now but I assure you we did the service, informed the client and stand behind our work
I personally take customer service very seriously and take pride in our business to provide quality customer service, products and services
I strongly feel that a refund of any type is unwarranted and unfairThe reviews are also unwarranted and I will reply to all personally
I can provide video recording of our client myself and tech discussing the additional charges after my phone call to him
Please feel free to contact me with any questions
Initial Consumer Rebuttal /* (3000, 11, 2014/10/03) */
(The consumer indicated he/she DID NOT accept the response from the business.)
LIEwas never told there would be an additional cost of $If you have VIDEO of this PLEASE show me!!
The radio does sound good and I also argued the price with you
You also FORGOT to put my car completely back togetherYou NEVER called to tell me you left parts out of my car
Your tech did hold on to the partsNot sure why you didn't call and were sitting on themGlad it didn't end up on eBay
Also glad I noticed a week later (since I was out of town) went back up there soon as I got back in town and someone in the bay was able to help look and finally found the rest of the trunk behind the techs toolbox
Besides the fact you said you just did one of these cars and you knew all about the install for themThats bitter
Final Business Response /* (4000, 17, 2014/11/06) */
This is the ownerI will refund 50% of whT customer is asking in exchange to cease all negative reviews, rebuttles etcI am too busyHe can call me on my cell with any questions*** My apologies he didn't have the best experienceRegards
Final Consumer Response /* (4200, 19, 2014/11/10) */
(The consumer indicated he/she DID NOT accept the response from the business.)
50% of the extra $is not acceptable ($56.35), but $forget the change, would be acceptable

This is management at Tint World in San Diego , after reviewing info about this customer we would gladly issue an apology if the customer erases the review written on yelp.com As an adult you must learn to interact and discuss issues with adults as an adult and not verbally threaten
associates at our store
This is management at Tint World in San Diego , after reviewing info about this customer we would gladly issue an apology if the customer erases the review written on yelp.com As an adult you must learn to interact and discuss issues with adults as an adult and not verbally threaten associates at our store

We charge $for any pair of windows on a door car. I am really trying to work with customer to resolve what is really wrong with the tint on his car, which is only the rear side windowsWe do not refund customers money for damage that was caused by issues with his car

Initial Business Response /* (1000, 6, 2014/09/18) */
Greetings,
I was contacted by Mr *** in reference to his displeasure with his window tinting service and damage to a door panelI reassured him that we stand behind our lifetime warranty and that any damage to his door panel
would be replaced at no charge to himI have actually already ordered his door panel directly from the dealershipHis Tinting service was not accomplished plus times, that number logically doesn't even make senseIt takes hours to accomplish a tint job and a good hour to remove filmYou can see how this doesn't add upThe second time the film was warrantied I was unhappy with the completed job personally and at that time was ready to give the gentlemen a full refundWe did have a green tint tech in training and Im certain this is the reason for his job being below our standardsBefore I could make it to my Greensboro location I was called from the store phone and all I could hear was cursing and yelling*** had what I would would coin went crazy and started yelling and cursing at my techs, General Manager etc in front of all of my clientsThis was completely uncalled for and I have full video and audio if neededIf I was actually on the property at that time I would have phoned the local police and had him escorted off my property until he cooled downI am willing to follow through with correcting his door panel, removing his tint and giving him a full refundIn return I will need a written apology from him to my staff for his uncalled for actionsWe are all people and we make mistakes, its how you take accountability and correct these that defines true professionalsI am an International Franchisee of the Year Recipient and I earned this award by attention to detail, providing quality products and service and taking customer service to a standard uncommon in our genre of businessHe is more than welcome to call me on my cell to make arrangements
My Best,
*** *** ***
President / COO
Tint World Styling Centers
Greensboro / Charlotte NC
***

SORRY for your inconvenience and for your frustration.WE HAVE TRIED to resolve this professionally with you. We showed video footage to your male friend. We explained as best we could the issues. We have referred you to other professionals for help and understanding.IT IS
A USED CAR, a Kia Optima. It is expected to have some wear and tear. WE DID NOT CRACK YOUR WINDSHIELD. It was cracked before you brought your car to us as there is evidence of a prior attempt to repair this crack and you will not accept this fact despite 3rd party opinions and our video evidence.WE DID MESS UP because we should have brought the crack in the windshield up to you sooner. Our technician saw it but did not bring it to my attention because he could see that it had already had an attempted repair. Nonetheless, we should not have installed a visor strip on a windshield that MAY need replaced. We do repair rock chips but not all are “repairable”. When they cannot be repaired, the only option to remove the small crack is to replace the entire windshield.WE OFFERED TO REPLACE YOUR WINDSHIELD, even though we did not crack it, on the condition that you get an opinion from a reputable windshield repair company, Fast Glass, to verify this crack has not been filled in before. We made this offer because we are that confident that this damage was there before you brought the car to us.YOU HAVE DENIED THIS OFFER because you already have been told by others that it looks like a repair has been attempted. I think deep down you know we didn’t do the damage. Since you could not prove it had not had an attempted repair…YOU SHIFTED YOUR BLAME to us again by accusing us of trying to repair the crack after we caused it and that is why it is filled in now. This is absolutely not true. And now, since we will not pay for a new windshield,YOU HAVE RESORTED TO INSULTING me, my technician, and our company. We have made mistakes in the past on customer vehicles and we always own up to our mistakes. We have volunteered damage we have caused to our customers that, frankly, they would likely have never known we did. But we try to always do the right thing and we will not sacrifice a single ounce of integrity over anything, especially a simple business transaction. At the end of the day, we operate so that we can have a clean conscience. We will not do business the wrong way. We may make mistakes but we will not willingly do anything wrong.THE OFFER STANDS that we will replace your visor strip for free and we will refund the money you paid us to have the original visor strip installed. We should have brought the crack up to you on your first visit and that is the biggest mistake we made, that we didn’t let you know sooner.WE CARE about all of our customers and try to create raving fans of our business. VERY SORRY we could not make you one of them

Complaint: ***
I am rejecting this response because: These are lies I was never offered anything, this chip in my windshield was made by you guys and you will not take responsibility for itThis is the second time he's responded to one of my reviews with liesThe best of luck to you Justin! This guy acts like a know it all and he will not take responsibility for my windshield damageI had just bought the car days before this and there were no flaws at all on my wind shieldI have called Kendall Ford of Meridian multiple times and they have confirmed that they do a full inspection on all cars before they are sold, and that my car had zero flaws on the windshieldI guarantee that this damage was done by your business! Good luck. Sincerely,
*** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.their techs are lying! I took the car to the specific dealership and at the dealership they have told me that the car is not possible to inspectthe reason it is not possible to inspect is because the car’s dash harness system is not communicating to the computer device that is used to read out codes from the carThe car had no problem with dash harness (proven by oil change inspection documents prior to Car starter installation)so right after they worked on my car, my car all of a sudden failed to startTint World is claiming that it is a coincidenceIT IS NOT! the car is new and have passed all necessary inspection points those prior inspections would not be possible if the dash harness was damaged prior Tint World Mechanic touching itThe problem started right after they worked on my car! the damages involve hour labor to test each wire (that Tint world messed up) and if that is proven to be faulty the dash harness needs to be replaced ( $1700.00) plus laborTint World at this point is claiming that inspection did not show anythingNO, the inspection is not possible at this time due to them damaging the system that would allow the car to talk to the diagnostics computer I was entitled for refund for the key starter to begin with, which they gave me with a big fight as soon as the Dealership pointed out that the part they messed with is not performing nowso at this point, their refund for the key starter is nowhere around the damages that they have inflicted on my car!Regards,*** ***

To whom it may concern: Today we resolved the issue by cutting a money order (in the amount of $145 as a full  refund for his towing bill) made out to Mr. [redacted] mailing it via USPS priority mail. An email was also submitted to Mr. [redacted] by the acting General Manager - Gaetano A** on behalf of...

Daniel (Owner of Charlotte Tinting Inc dba Tint World. The email sent is copied and pasted into the body of this reply and it reads as follows (I believe this email and the mailed money order upon Mr. [redacted] receiving both will have cleared this issue) : From: Gaetano A** [mailto:[redacted]] Sent: Thursday, January 25, 2018 2:07 PM To: '[redacted]' Cc: '[redacted] Subject: RE: Issue with Greensboro, NC location Mr. [redacted],This is Gaetano A** – Acting general Manager – sliding in for Daniel (Owner) and Alice (Acting Sales Manager in Greensboro). I offer you my sincerest apologies for not being able to resolve this issue sooner. As the Acting General Manager I take full responsibility. We are finally in receipt of your signed release form. Shawntel (Bookkeeper) in Charlotte is writing out the check as I am writing you this email. The check will be hand delivered to the Charlotte Post Office and will be inserted and sent via a USPS priority mail envelope. I am in Illinois otherwise I would have hand delivered it to you myself giving you a humbled hand shake. I believe priority mail will get to you within two-three days. Please reach out to me directly so I can give you a tracking number in the event it does not arrive within the two-three day priority mail allotted time frame.  Thank you for your patience. I do agree resolving your issue has taken longer than needed.  Might you kindly reply to this email giving me the heads up that you received it. Thank you.  Please kindly give me a heads up when you receive the check for the towing reimbursement made out to you in the amount of $145.   Sincerely,Gaetano A**Acting General ManagerTint World Styling Centers#032    #029[redacted]

Dear Revdex.com,This letter is in response to your request for information related to our Customer, and his window tint service he received on 2007 BMW 328i. We take this claim very seriously and respond accordingly.  Mr. [redacted] brought his BMW 328i to Tint World requesting window tint on his vehicle on...

August 13, 2014. We provided the customer with a written estimate on the services he requested which he signed and authorized. When the work was complete we showed the client the vehicle, he paid for the job, and received an invoice with the Tint World lifetime window film warranty as shown on the back of his invoice. We also provided him with window tint instructions that was placed on his review mirror, stating that it takes 2-3 weeks for the water to evaporate and any hazing to go away. Mr. [redacted] thanked us and left satisfied.   On June 27th Mr. [redacted] called our store about some issues with his tint on the driver side door.  We set up an appointment for him on July 1st to take a look at the issues. We always call our customers the day before their appointment to confirm they are still coming. When we called him to confirm his appointment, he mentioned it was 4 windows he was having issues with. Since our schedule was so busy for this date I asked him to come by on June 29th so I could take a look at his issues and he did come to the store around 3:00.When I went to inspect the 2 front doors on the car, the areas that he had concerns about were actually scratches on the lower half of the window tint, which you can actually feel on the tint.  I explained to him that there is no felt on the lower part of the window rail and it will scratch the tint over time which it has.  He also questioned some issues on the top of the doors and it was just dirt, which I wiped off with my finger. I also recommended he fix the felt issues before he has it re-tinted because it will continue to scratch until it’s fixed.There were some small specs of dirt in the back 2 windows which normally would fall in the 5% tolerance, however the work order that Mr. [redacted] filled out was not signed by him.  I will re-tint the back 2 windows at no cost. See attachedIn regards to the front 2 doors, it is very clear on the back of his invoice in the first paragraph that states “This warranty does not cover damage to film or other claims outside the warranty referenced below” (see attached)Supreme Automotive Window Film *Limited Lifetime WarrantyThe film Manufacture and the Authorized  Automotive Window Film Dealer (collectively referred to as the “Seller” warrant that as long as you own your vehicle, Supreme Automotive Window Films will: Maintain Solar Reflective properties without cracking, crazing, or demetalizing ,Maintain Adhesion without blistering, bubbling or delaminating from the glass,Maintain films color and never fade to purple.  Mr. [redacted] has claimed that the tint has become de-metalized which it has not and I did explained to him that our Supreme Tint package we installed is not a metalized window tint so this would not be an issue with his install. I have attached the 4 different tint packages showing the supreme tint package is not a metalized film like our Premium package is. Please understand that we are a National Franchise that offers a lifetime warranty on auto window tinting, and we do stand behind our products, but in this case, it’s very clear in our warranty that damage that has happened to the tint after the install is not covered under our warranty. Sincerely, [redacted]

I am rejecting this response because:    I took a [redacted] Radio System DNX5735 w/navigation which was missing the GPS antenna to Tint World. Victor the technician told me that it would be no problem to install in my 2014 Chrysler 300 and that he had an extra antenna. Victor had me ordering various parts to complete the process. I would make appointments to have my car fixed. I would be given excuses why my car was not fixed such as the parts were delayed, the wrong part or parts were sent, or how he had done this or that to help me out. At no time did Victor attempt to inform me that he was not able to complete the install. It appeared that he was more concerned with taking my money than making the install. I still did not get all of the parts or services that I order. The issue that you alluded to as being a design defect with my vehicle was incorrect. The vehicle had been recalled for a computer software issue, that had NOTHING to do with the car becoming STUCK in park. Safety Recall S 27 Electronic, S27-300 was completed on October 25, 2016 by [redacted] on [redacted]. I have researched recall/design flaw for MY 2014 make and model car becoming stuck in park and there are none. Older Chrysler 300's may have had that problem. The fact remains I drove an operable car into your place of business. The next day I am told that the car was stuck in park and could not be taken out of park. My vehicle was left overnight in your garage to be towed at my expense the next day.I fully understand that the special order parts may be in, however, I do not feel comfortable dealing with this business any longer. I feel the honesty and integrity I deserved was not completely forthcoming when I dealt with Victor. While your refund policy may be clear and posteed in clear view, your honesty and integrity is not. Your company created this " problem ". As stated above, my car was operable when I left dit at your kplace of business. The Magnuson-Moss Warranty Act was established to protectg business owners as well as fthe consumer. My situation is not applicable to the Act. I understand that you take pride in your business, but at the end of the day, I spent over $1900.00 ($1200.00 with your business and $700.00 to get it properly repaired) and still did not get the service I intially paid you company to perform. I am requesting payment of $677 for the repair invoice I incurred with [redacted] and $600.00 for what I incurred dealing with your business. I feel this is reasonable and fair.

Initial Business Response /* (1000, 6, 2016/06/21) */
This has to be the most inaccurate representation of what took place with this client. I set up an appointment for this client to attempt to remedy what issues he was concerned with. After inspection of the vehicle it was determined that the...

minute imperfection on the passenger front stripe falls within the 5% tolerance of foreign matter. The right rear stripe on trunk had a light tool mark and needed to be warrantied. When I called the client to discuss what need to take place to get him taken care of he was very combatant. I continued to try and further speak with him but I honestly couldn't get a word in as he continued to yell. Knowing this was not going to resolve I asked that he please come in to the showroom and when he does I will go over all matters in detail and released the phone call.
I am certain he did not hear this as he was yelling, I did not hang up on client. When he returned I walked outside with client and he started to display the same argumentative disposition he had prior on the phone. I asked that he calm down please so that we can get on the same page and I have the chance to explain how I can satisfy him. I had other clients at my location that I was servicing and the client started to tell them how they needed to go elsewhere etc....this was completely unprofessional and at that point I asked that if he couldn't conduct himself in a professional manner that he needed to leave. If given the opportunity I would have expressed that we can warranty his passenger stripe on trunk lid and if needed I would have warrantied his hood stripe as well even though it did not warrant a redo. The product on his vehicle is 3M and is not an inexpensive product. We only use quality products and stand behind our products and services. If this client can contain his aggression I have no problem taking care of his issues but I am unable to do anything if I am unable to speak to him in a professional manner. Daniel
Initial Consumer Rebuttal /* (3000, 8, 2016/06/22) */
(The consumer indicated he/she DID NOT accept the response from the business.)
First, apparently the owner and I were in two different conversations. Understand, this was my 5th return trip to this location. 5th. When he originally called me back, he told me that they couldn't get the creases, because that is what they are, not foreign matter, to lay down because the vinyl wasn't what he thought was 3M such and such grade vinyl. At that point I interrupted him and said this irritated me because it wasn't what I was told when I bought them , before I could go any further he told me he'd discuss it at the store and hung up. He was on my speaker phone in the middle of my office. There was never, at that point, any yelling by me. There are several witnesses to this exchange. Further, I've spoken to three other vinyl stripe installer companies today. They all say they have never heard of some 5% foreign matter stuff he's putting out and it is not some industry standard. When I walked into the store, the first words out of his mouth were "that tantrum stuff don't work with me" That officially made me mad. His further sarcastic comments and little grins did not help the matter at all. Trying to be a business owner with a dissatisfied customer instead of a tough guy would have eased the entire matter. Having the stripes I paid for look good and like they were professionally installed was all I wanted. They did do a good job on the tint on my wife's car but on mine, no.
Having your complaint handled and being treated like the paying customer you are, not having yourself or your car denigrated by the owner of a franchise, because you are upset, which could have been diffused and the car looking as it should are not too much to ask. As to who was the aggressor in this situation is not up for debate. I wasnt the one trying to get in someone's face, walking around with a gun, and trying to be bad, but I'll not have someone speak to me in that manner either. Refardless, I understand people have a bad day, having fired the Manager, who did I will add, try to resolve it, but....
I'm taking my car to another company on 6/23 to have them look at what was done. If they tell me they look good, I'll go away. If they tell me they are not done correctly, if the pinstripes should have no waves in them, and the stripes need to be redone, then I expect Tint World to fix them to my happiness. Either fixed, or new stripes if they cannot be fixed correctly. I'm getting a third party to look at these that has no skin in this argument.
I think that is a mature way to handle this issue. Further I'd like an apology and be treated with the respect of a paying customer when I return. I will apologize for my part, that's not normally how I'd react, but he did make me angry.
Final Business Response /* (1000, 11, 2016/07/13) */
To Whom It May Concern,
This client clearly has something else going on outside of his visit to my showroom. I conducted myself in a professional manner. Everyone is entitled to a bad day and I have no qualms overlooking the aforementioned. In summary I have no problems to warranty the two stripes in question as I tried to state the first time. I hope this helps.
Final Consumer Response /* (3000, 13, 2016/08/04) */
(The consumer indicated he/she DID NOT accept the response from the business.)
While I do want the two stripes fixed, again in the response I am being made out by this owner to be the bad guy here. He absolutely did not act in a professional manner to which I have witnesses both to my call and to my visit which to this day cannot believe his conduct. and all of this could have been avoided had he done so and listened to a customer that had been to his establishment 5 times to have what he paid for done right. I'll admit he made me angry and I think that was his intent to avoid doing anything else.
That's my opinion. I have nothing going on outside this complaint other then being irritated over this guy's conduct and continued attitude towards me. A paying customer.
I would like a guarantee from hm it will be fixed correctly and that no harm will befall my car while at his shop.
If his reply I'd yes I will fix his car, yes his car will be fine, the I will accept that response . Any further response disparaging me or anything else will not be accepted.
Then he never has to hear from me again and I'll consider the matter closed. He needs to contact me with an appointment time and date to get them replaced.

[redacted],I would be happy to refund your $340.61 and I also want to extend my deepest apologies for your frustration.  I would be frustrated as well.  I require that my team always deal honestly, and I do not think this is a matter of dishonest employees, rather a case of delinquency on the...

part of my employees to give you proper options before work was started.  They should have explained the following to you so you could make the best decision for your BMW:A sound system is only as good as it's weakest link.  Your system consists of a stereo, an amplifier, wiring, and some speakers that are 10 years old.  If you are having a crackling noise, the first place to look for a problem is in the speakers because they tend to wear out the easiest.  We hoped that would fix your problem and it did not.  The next thing to look at is the stereo and the amplifier.  We don't want to go there first because those are much more expensive items to repair.  We should have explained to you in the beginning that the issues may be something other than the speakers but that is the place to start.  Had we done that, you would not have been surprised that the new speakers did not fix your problem and that other items (stereo, amplifier) may be needed to resolve it.We did install premium speakers into your vehicle.  I can assure you of that.  Please contact us as quickly as possible to receive your refund.Again, I am so sorry for your frustration. Regards,Dan B[redacted] Dan B[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11540860, and have determined that this does not resolve my dispute.I am disinclined to accept Tint World's offer of an $85 dollar refund.Please have Tint World explain how they arrived at the suggested refund of $85. I do not believe that is adequate for two out of the four total windows originally invoiced. 
Regards,
[redacted]

Initial Business Response /* (1000, 5, 2016/02/26) */
Contact Name and Title: Daniel A[redacted]/President
Contact Phone: [redacted]
Contact Email: [redacted]@tintworld.com
Greetings, Mr [redacted] has been fully taken care. We warrantied his product and it is working great. He has been upgraded...

as well. If in the even he has the same issue we will refund him in full, though I don't see this being necessary. I have included a copy of our agreement. Thank you.
Initial Consumer Rebuttal /* (2000, 7, 2016/02/29) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Hi Mr D[redacted] has been nice to me and has shown me great customer service he also upgraded my radio system. He also agreed if I have issues with the radio system he will refund me all of my money.