Tio Rico Te Ayuda Financial Centers

I CAME HERE IN AVONDALE LOCATION, HENRY IS ASWOME PERFESSIONAL AND VERY PLEASE TO WORK WITH. THANK YOU FOR HELPING MY FINIANAL NEEDS.

In response to Complaint ID: [redacted] On 3/27/2014 Mrs. [redacted]’s car was impounded. The next day she called our customer service department and spoke to [redacted] explained the process and let her know that we would be able to recover the vehicle and forward...

the fees to her.  Mrs. [redacted]’s statement “plus the fee for Tio Rico to [redacted] it” is somewhat incorrect. Tio Rico does not charge any additional fees to recover vehicles from the impound yard, this is not a service we promote or “offer”. We do this as a courtesy to help customers in this situation. We only pass along the fees that we incur in the process.  [redacted] had started the process to recover Mrs. [redacted]’s vehicle from [redacted]. She had called in and asked how much it will cost to recover the vehicle, she relayed the information she was given to Mrs. [redacted] proceeded with the process and was able to recover the vehicle from [redacted]. However when we made the appointment at [redacted] to recover the vehicle the amount they told us we needed to pay was different. They had quoted a $135 [redacted] plus $20 per day in storage. The actual charge was a $250 [redacted] plus the storage fees. The representative from [redacted] stated that he was looking at the wrong account when we first called to ask about the fees. This was also explained to Mrs. [redacted]. The total charge from [redacted] was $370 (invoice attached and on file). Tio Rico is not a [redacted] company nor does it own any [redacted] trucks or any storage lots. Priority [redacted]ing was contracted to retrieve the vehicle from [redacted]’s lot. Priority [redacted]ing [redacted]ed the vehicle from the impound lot and held the car in their own lot for Mrs. [redacted] to pick up. Priority charges $15 per day for storage fees. They also charged $70 for the [redacted]. The total fees from Priority were $70 for the [redacted] and $30 for storage. ( invoices attached and on file). We are not sure where the $30 day of storage comes from. It seems to be a misunderstanding as the charge is only $15 per day.  The vehicle was ready to be picked up and was being stored at Priority [redacted]ing’s yard. Unfortunately we can not control how other companies operate their business and thus do not control their hours of operations. Priority [redacted]ing only makes appointments to pick up vehicles on Monday, Tuesday, and Friday by 5 PM. Mrs. [redacted] was not under any “stipulations” nor was she treated like a customer that had “failed to pay” she was simply subject to the same hours and appointments that are available to any customer. In an effort tot help Mrs. [redacted] we only attempted to recover her vehicle and set her appointment as soon as possible for her.  Mrs. [redacted] came into our office to set the appointment and pay the fees. She paid $500.00 in cash. The cashier that took the payment also had her paperwork for the appointment. She had placed her change on the sideand laid the paperwork down on top of it. Mrs. [redacted] asked for her change and the cashier replied “oh, I didn’t give you your change?” She then looked underneath the paper work handed it to her and apologized about the mistake. In no way was she trying “not to give her the change”. Desired Settlement: Explanation of charges: All invoices have been attached. Refund for additional Fees: there were no additional fees therefore no refund is warranted.  Unfortunately Mrs. [redacted] is not the only customer that gets impounded and we have to help with several situations like this on a daily basis and try to process each one as fast as we can. Had her car been left at [redacted] Mrs. [redacted] would have paid a much higher amount than she did, since we removed it for her. Mrs. [redacted] did not pay “for the privilege” of having us recover the vehicle.  Please feel free to contact me directly for any further helpSincerely,[redacted]Customer Care Manager###-###-####

VINE A LA OFICINA DE AVONDALE Y EL TRATO FUE EXCELENTE Y ME DIERON EL PRESTAMO

I stopped by the Avondale location on Dysart. Service was excellent. Ill recommend Tio Rico and Henry Z[redacted].

DYSART LOCATION

SERVICE WAS GOOD

TIMELY FASHION ALL QUESTIONS AND CONCERNS ANSWERED

I AM A REPEATED COSTUMER AT THE AVONDALE LOCATION. I HAVE NO COMPLAINTS. SERVICE WAS FAST AND EASY. STAFF WAS VERY HELPFUL. I WOULD RECOMMEND FRIENDS AND FAMILY.

I came to the Avondale location my brother refervered me to this location and its the best service I had. I would recomened friends and family.

My experience with the Tio Rico office located on Dysart Road was a very rewarding and great customer experience. Yael was very informative, provided quality customer service, very friendly, hassle free, and very thorough. I was really stressed out before due to needing a loan and she made me feel very comfortable and feel at ease. I am a very happy customer and I thank Yael and Tio Rico for everything.

I CAME TO AVONDALE OFFICE AND I HAD GREAT SERVICE WITH HENRY. GREAT GUY SO GIVE HIM A RAISE. GREAT CUSTOMER SERVICE I HAVE BEEN COMING HERE FOR A WHILE RECOMMENCED HIM TO FAMILY AND FRIENDS.