Tip Systems, L.L.C.

Review: Collect call was not accepted but was billed $20.92Desired Settlement: Not to pay for this matter.

Business

Response:

Call was accepted but when listen to recording there was no conversation. I will remove charges.

Review: TIP Systems, LLC claims we communicated with a jail inmate for three minutes on 10/17/2013 at 10:17pm. We did NOT and have tried to communicate this to TIP Systems on several occasions. TIP Systems said they can provide "proof" that this occured but have not provided this proof to date, because it does NOT exist. The original bill was for $16.48 and is currently invoiced at $76.46. I believe this is a fraudulent business that is trying to exhort monies without cause from me. Please help us out.Desired Settlement: I want TIP Systems, LCC to stop sending these invoices for services I did not request from them to my home and to stop calling our home.

Business

Response:

This is what our system is showing. Called to number [redacted] Length 3 minutes , date 10-**-13, Time 10:19 PM Someon has to press 1 on their telephone to accept charges

[redacted] * [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[Provide details of why you are not satisfied with this resolution.]

I did not accept any collect phone call. I did not solicit TIP Systems, LLC services. This is extortion! MY word against theirs! I am wasting time and energy on fraudulent charges. This is harrassment. I am filing a complaint with the Attorney Generals Office and the Federal Comsumers Commission.

Regards,

Review: We, my husband and I, received a bill for a collect call from a prison. We only have our cell phones and no landlines. We do not know anyone in a prison. It says the call was from ###-###-#### to ###-###-#### on [redacted]. My cell phone log has no call on that day. Neither of those phone numbers are ours numbers. This company wants $18.28 to be paid by [redacted] or it will charge me more fees and send it to a collection agency.To resolve this, I tried calling their ###-###-#### but there was no customer service rep, just a recording telling me to go to a website and look up my account.We have no account with them and want this cleared up. I will not send them the money and do not want it on my credit record. Please help!Desired Settlement: I want them to send me, in writing, a letter stating that I owe them no money and we that have no account with them.

Business

Response:

First of all, it is not a SCAM! These are collect calls and we use an outside source to obtain billing name and address. They have about an 85% accurancy rate. Their names were removed from this number, which means they are not responsible!

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: I received a call from police dept [redacted] at 6.53pm about a collect call .when I said yes they put me through only to be disconnected,when I tried to call them back at number they said we cant do that,I was charged a rate for 3 minutes for $10.54,then a service fee $3.99,then a bill render fee$4.99,then they told me to call a place called KEEP CALLING to get prepaid card for minutes at $15.00 charge ,To me this is a scam,you cant talk to no body when I called number they gave me to complain,Im not paying for something I didnt get ,Hopefully enough complaints against this company will put it out of business.Desired Settlement: I didnt get no person on the phone to speak too,so I shoud not be charged this bill of $19.52.

Business

Response:

The charges will be removed.

Review: On March 1,2013 my son attempted to call us fron the [redacted] Jail. By the time we were able to determine he was trying to call us and provide a credit card number he was gone. No conversation took place and he was released at 10:00 AM that same day. Our credit card was charged twenty five dollars and each time I call the company the balance is less and the recorded message says "no agents are available at this time". I have called no less than three times and have sent two E-mails with no response.Desired Settlement: I want them to refund the twenty five dollars!

Review: I have been sent a bill for services I nevered used. I do not know anyone in Texas and I did not except a call for this service.Desired Settlement: All charges cleared and my name taken off there list in there services.

Business

Response:

Name and address was removed from this phone number.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Regards,

Dear Revdex.com,

I do not want any further billing from this company and all charges dropped that was billed to me on invoice number [redacted]. Billing on my name I want cleared. Thank you, [redacted].

Review: I received a bill from TIP Systems for a phone number that is not active at my address. It is regarding collect calls made by an inmate at the [redacted] Police Dept (although they say the number on the bill is not associated with them)to another number, which does not belong to me or anyone at my residence. I have called the 2 numbers given on the bill and get a full mailbox. The website gets you know where. You have to call from the number the calls were made to in order to make inquiries over the phone, however that is impossible, since it is not my phone number. I found 2 more phone numbers and actually got a machine where I could leave a message but no one has returned my calls. I called the number the inmate called (which apparently TIPS believe is mine but it is not)and spoke to a very nice lady who has also received correspondence from TIP Systems, she believes in error. I have received another bill with additional charges for late fees etc. One search of the phone book can show that my name and address are not associated with the number to which the calls were made. This has nothing to do with me and I want my name removed and a written statement showing that the issue has been resolved. It is absurd that there is no way to communicate with the company. They state that they get info from an outside source with an 85% accuracy rate. Not good enough! You are in Texas, I am in Mass. Check the listing. This is not my number and not my bill. Account # [redacted]Desired Settlement: I want my name and address removed from the TIPS System list. I want the bill absolved. I want something in writing stating that I do not have and never have had an account with them, nor have I been associated with them or their services in any way. I want this to state that the issue has been resolved and I am not responsible for any charges.

Review: I received an invoice stating I was being billed $64.47. This invoice showed a breakdown of charges, but with little explanation as to a "rebill fee". So I paid the full amount on 10-27-14, not wanting to be charged additional late fees in the future. This payment was made using their website [redacted] I received another bill on 10-31-14, which prompted me to visit the website to see what was going on. The website would not permit me to sign in as I had already established with a login ID and password. So I called the 2 phone numbers listed on the invoice, [redacted] and [redacted]. Neither phone number was answered by a live person and I was constantly re-routed to an automated system which provides no assitance what so ever. I was directed to a voicemail which would not permit me to leave a message and then told me there was an error and hung up on me. I tried every extension they provided in the message to reach someone. However, one of the prompts told me that I had a $15 credit on my account. Well, how do I have a credit if I was billed for services and paid in full according to the bill I was mailed? I am trying desperately to get my money back and cannot reach this company at all.Desired Settlement: I want a refund for the "rebill fee" as I seemed to be have been charged for future usage (not explained at all otherwise I would have only paid for services used). This should have been stated in the invoice as a future usage charge as they bill in advance for services. Instead of me fighting for a refund now which should be for $25 not minus what ever fees they decided to charge since I paid.

Business

Response:

The account shows a zero balance

Review: I was never informed of any charges before accepting a call from my son from the police station, also the bill states that it is a 2nd notice, which it's the first one I have recieved and also charging an additional $[redacted] on top of the $[redacted] they are requesting for a payment which includes a bill render fee for $[redacted] and service charge for $[redacted] for an $[redacted] phone call. A total of $[redacted] for a phone call. This is totally ridiculous!!!!Desired Settlement: I am willing to pay the $[redacted] for the 3 minute phone call but not these other absurd charges.

Business

Response:

There were actually 3 calls, see below:

Review: Received a bill from this co stating I accepted collect calls from prison. They also indicate I have received previous bills which are now past due. I have never received a bill nor have I ever accepted a collect call. It doesn't show any number on the bill or any record of calls. This appears to be a scam. Your help in this matter is appreciated.Desired Settlement: Stop the bills

Business

Response:

We need the acccount number to verify it is not their correct phone number. If it is not their number, will remove their name and address from this account.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[Provide details of why you are not satisfied with this resolution.]

Regards,

-----Original Message-----

From: [redacted]

Sent: Tuesday, February **, 2014 4:41 PM

To: drteam

Subject: Complaint number [redacted]

Review: ON MONDAY FEB 3, I RECEIVED A BILL, A DELINQUENT BILL NO LESS, FOR AMOUNT OF $48.63, INCLUDING AN ORGINAL BILL WHICH I NEVER RECEIVED OF 18.64, PLUS LATE FEE OF $4.99 AND A REBILLING FEE OF $25.00, ON ACCOUNT # [redacted], INVOICE # [redacted], BILLING DATE OF JAN ** 2014, SAYING I ACCEPTED A CALL FROM A JAIL ETC... I NEVER RECEIVED A COLLECT CALL AND WOULD HAVE REJECTED IT AS I AM ON SOCIAL SECURITY, I SCREEN ALL MY CALLS ON CALLER ID AND IF I DONT KNOW THE NUMBER I SIMPLY DONT ANSWER AND WILL NOT ALLOW ANSWERING MACHINE TO ACCEPT MESSAGES. I HAVE NO IDEA WHEN THIS CALL WAS SUPPOSED TO HAVE BEEN ACCEPTED AS I NEVER RECEIVED AN ORGINAL BILL, I THOUGHT THIS WAS A SCAM, CALLED ATT AND THEY TOLD ME NOT TO PAY THIS, FOR ONE REASON BEING THAT THEY DONT EVEN HAVE MY PHONE NUMBER OR ANY INFO ON THIS CALL ON THIS DELINQUENT BILL, THREATENED TO BILL ME EVERY MONTH WITH LATE FEES IF NOT PAID AND WILL BE TURNED OVER TO ADVANCED COLLECTIONS DEPT MAR * 2014 I DID TRY TO CALL 2 TIMES MONDAY FEB * UPON RECEIPT OF THIS BILL, AND NO ANSWER OR NOT EVEN ABLE TO LEAVE A MESSAGE, I WILL NOT PAY ANYTHING ON THIS . I THEN GO TO Revdex.com WEBSITE TO SEE IF THIS IS A SCAM AND SEE MANY COMPLAINTS JUST LIKE MINE, SO TECHNICALLY I HAVE NOT HAD ANY CONTACT WITH THIS COMPANY BUT I DONT FEEL LIKE I WOULD GET THROUGH ANYWAY AND GET ANY TYPE OF SATISFACTORY RESPONSE, DONT WANT TO BE HARRASSED BY COLLECTION AGENCY OR BE REPORTED TO CREDIT BUREAU, HELP!Desired Settlement: AS DIDNT RECEIVE A FIRST BILL DETAILING THE CALL, I WANT TO KNOW WHO CALLED ME, WHEN, HOW LONG WAS PHONE CALL, TIME OF DAY AS I MAY CAN PROOVE AS I WASNT EVEN HOME, IM SINGLE, NO ONE IN THE HOUSE BUT ME, WANT TO SEE A BILL WITH A $0.00 BALANCE AND KNOW THAT I WILL NOT BE TURNED OVER TO COLLECTION DEPARTMENT AND THAT THIS WONT HAPPEN AGAIN, I DONT KNOW ANYONE IN JAIL

Business

Response:

WE have removed their name and address from the [redacted]

Review: My complaint is with regards to an invoice I received (#[redacted], account# [redacted]) from TIP Systems mailed to my old address (my friend lives there now and forwarded to me the invoice). The invoice refers to a [redacted] 3 min collect call from an inmate to my old phone number from [redacted] that I deactivated in [redacted] when I left the apartment. To confirm I called Time Warner and they confirmed that the phone number belongs to someone else.Desired Settlement: Stop invoicing me for collect call charges that were made to another person's telephone line.

Business

Response:

His name as been removed from this account #

Review: I received a call from my daughter who was being held in a small municipality of [redacted] and when asked if I wanted to receive the call I pressed one as directed. Immediately I was told I had a bill and I needed add $29 dollars to my account. In an effort to speak with my daughter, I agreed to add the $29 dollars. Soon after adding the $29 dollars, I was told I need to agree to a 4.95 fee and 2.00 fee, which I agreed to, I was then told I needed to add an additional $5.00 which I refused. The automated system talked so long my daughter hung up and I never got the opportunity to speak with her after giving them $29.00. I went the website to file a compliant or to see what was going wrong and it asked me for my cell phone number. Now mind you cell phone numbers change all the time, mine has changed twice over a few years. When I put my cell phone number in nothing happened. I then called and was told by another automated machine to state my complaint and it would be review by an operator. Where is the person operating this fraudulent business and where is my $29.00. What did I owe $4.95 for, when I had never used this services. I want a full refund and to speak with someone at this business. I never did get to speak with my daughter.Desired Settlement: I want my full $29.00 and my cell phone number disassociated with whatever account they have setup.

Review: I am writing this on behalf of my legally blind 85 year old mother-in-law. She was disturbed by phone calls in the wee hours of the night (2 am) and finds a bill for said phone calls to be harrassment. She did not initiate nor accept any such phone calls. The phone calls do not identify who is calling and we have heard of scams similar to this. When I attempted to contact this company, you can't get them on a website and the phone number listed says you have to call them from where the call was initiated. They want us to call from a jail!!How are law abiding citizens supposed to do that??? We do not want to pay our bills and do not want this to affect our good credit ratings. So, not only is it not fair to be charged for these phone calls themselves, they include a "service fee" of $3.99 and a "bill rendering fee" of $4.99 which is adding insult to injury.Desired Settlement: We want them to forget about paying the bills (hers is [redacted]). She wants to pursue this further with other agencies such as for people with disabilities if we do not get what we want. I had forgotten in my complaint 12-11 that I had to call from the jail to speak with the company. What kind of rational benign company would have regular people do that?

Review: I received an invoice for a phone call I neither accepted or received. The bill states it is for a call for 4 minutes on 3/9/2014, at 7:24:57AM, from Fife PD, Fife, WA for $9.65, with additional service fee of $3.99 and bill render fee of $4.99, totaling $18.63. The statement states that someone at my number pressed the acceptance key to accept a collect call. It also says that these calls are not subject to my telephone company block, and that they are dialed directly to my line from payphone service provider. (I have a block through my telephone company on all collect calls and do not accept collect calls.) I tried contacting TIP Systems by telephone, but was not given the opportunity to talk to a person, or to leave a message. The bill says that failure to pay will result in late fee being charged every 30 days and in 90 days will be transferred to their advanced collections department. For that reason, I will pay it at this time to avoid the stress of further dealing with this company and being charged even more in "late charges".Desired Settlement: I would like a refund of $18.63, since I neither authorized or received the telephone call. Also, I would like no further dealings with this company. I believe their company practices should be reviewed and scrutinized by whoever is in charge of such type of businesses.

Business

Response:

The calls are recorded. There was a conversation from the Fife Police Dept.. I will try to call her so she can listen to the call. It was a young lady calling her grandmother.

Review: On [redacted], I received a bill postmarked [redacted] from TIP Systems in Pasadena, Texas. The bill was for $9.30 plus $8.98 in additional charges. It was for allegedly accepting a collect call from the Orange Police Dept in Orange, NJ. The phone number [redacted]1 that the bill says accepted the call is not my phone number and has absolutely nothing to do with me or my family. I have never accepted a collect call from the Orange jail, I do not know anyone who has ever been in the Orange Police dept jail or arrested by them, this is not my phone number and it has absolutely nothing to do with me. This is clearly fraud, and I will not pay. And I will not be intimidated by a threateningly written bill to pay what is a false claim. I attempted to call their customer service number on the bill. Not surprisingly, it is just a voicemail pit that ultimately cannot accept messages either because the mailbox is full. This is a scam. They have given the bill an account #[redacted] and an invoice #[redacted]Desired Settlement: Remove fraudulent charges from my account and provide written confirmation of such removal. Immediately and completely delete any account and any invoice in my name from their system and their records.

Review: I am getting bills from tip systems in texas made from a person in jail that I never allowed to use my phone number .I have been unable to get in touch with tip systems using the phone number on the billing head.I have been told by my family attorney not to pay this bill until tip systems can prove that I allowed this to happenDesired Settlement: to rescind this bill

Review: I received a statement from Tip Systems while on vacation beginning May *. I paid the amount due of $23.22 and included one payment made after" fee of $4.99 for a grand total of $28.11 on 5/**/2013 via my Bill Pay online. I received another statement indicating that no payment has been received. I have attempted to call and resolve the situation. The lengthy call sent me to the customer service voice mail section which indicated that it was full and could not receive any messages. Then immediately the answering message stated that an error was received and could not continue. When I attempted to contact them per their website: [redacted], there was no place to contact the company. I was also informed via the lengthy voice mail message by phone that I could create an account with my phone and purchase minutes. This was not my intent nor do I wish to create an account. I have a confirmation number indicating payment was sent to this company in May. Please advise. Thank you.Desired Settlement: Consider my account paid in full. no additional funds are due for account:[redacted]

Review: I received a bill from TIP Systems for a phone call from a [redacted] police department inmate ([redacted]) to ([redacted]). This is not my phone number. I was unable to get through to Tip Systems to inform them an error had been made because a recording states you can only call from the number to which the call was made ([redacted]). I have no access to this number as I have no idea to who this number belongs, just that it is not my number. I called the [redacted] police dept and spoke to a detective-who says they do use this company but there is nothing he can do. Obviously an error in billing has been made or someone is using my name fraudulently to try to obtain payment in the amt of 42.06.Desired Settlement: I would like a 0 bal due print out of the bill they are currently sending me to try to obtain payment in the amt of 42.06, with any late charges also dropped and proof this has not been turned over to collection or placed on my credit report.

Business

Response:

I have removed the name and address from this number.

Review: I received a phone call saying its from an inmate at a correctional facility I pressed accept because I wanted to make sure it wasnt someone I knew in trouble. it did not say that this would cost money not ever. than no one was on the line so after about a second I hung up this happened a second time and I didnt answer the phone. now I have a bill saying I owe for 6 min of time I did not use and no where in the message does it say you will be charged for the phone call if you accept. This is a complete scam being that there was no one on the other line. I will not pay this fee since I was never told there would be one when answering the phone call.Desired Settlement: an apology for being such a dishonest company would be nice, but a zero balance statement will do too.

Business

Response:

There was two collect calls accepted, see below. I do not see how someone calls this a scam when they were told it is a collect call and they press 1 to accept it twice! We are going to remove these two calls but it should be our company who should receive an apology!