Tip Systems, L.L.C.

Review: Received phone calls through the evening and sleeping hours which the answering machine picked up. Did not speak with anyone. Had no idea who was calling. I believe caller ID said [redacted] police. Some mention that my phone company blocks collect calls. We thought this was the end of it and then I received an exorbinant bill as did my blind, 85 year-old mother-in-law. I do not plan to pay this as it is a total rip-off. I can't believe I would get charged for a collect call without accepting it. My mother-in-law didn't accept calls either. Her bill is even higher. This is a rotten system, disturbing peaceful people at night and then charging them for waking us up at all hours. We should charge them for the suffering they put us through. I called the [redacted] Police and the man who answered the phone didn't even recognize the number. He put me through to the officer who explained it is in a jail and that inmates can't call cell phones. Probably because they can't figure out how to bill them. I forgot to mention when I tried calling the number on the bill to complain , it will not let me talk to anyone saying I need to have an account. Well I do not have an account and I don't intend to. Couldn't reach them on the web either.Desired Settlement: I do not want to pay the bill for $21.92 for "3 minutes" which they list as 9:08 pm but we had calls past midnight. We have a cell phone which is unlimited text and talk for less than that per month!!! They include "service fee $3.99" and "bill render fee-$4.99" Who needs the bill for something I had nothing to do with, and who asked for their service? Not me! Thank you. Get the inmates to pay for their own phonecalls.I don't need a refund as I never paid but no category matched just forget bill

Review: I have recieved two letters in the last 4 months stating an inmate in an Arkansas jail called my house. I wrote to them when the first letter came in December and told them they were mistaken.I do not know anyone in jail. They first said I owed $21.43 and now it is $81.41.It looks like they will continue to add to my charges. I also called the AR Attorney General's office and reported them. Yesterday I recieved the second letter from them and they had charged me again. The TIP people say someone answered the phone at my house and accepted the charges. This did not happen. To begin with, they have the wrong telephone number on their statement, so it wasn't my house they called. I do not intend to pay this bill and I would like for you to contact them. I do not know what other recourse I have. I looked at their website where the Revdex.com states they are not a reputable company. Please help me with this matter. Thank you very much.Desired Settlement: I want this problem resolved and have this company leave me alone. This is their mistake, not mine. If there is something else I need to do, please let me know. Thank you

Review: I'm writing this letter to inform you that I have never done any business with your company. Neither I, nor anyone in my household has received any collect calls from any prison inmates. I don't know how you got my contact information, but it is an error. The numbers listed on the bill are not my phone numbers. I need a letter in writing stating that I'm not responsible for the bill and you have removed my information from your system.

In addition, I have been trying to contact you by phone and can never reach an operator. You say that your hours are Monday through Friday from 9 AM-5-PM CST. However, no matter when you call during those hours you get a message that says that operators are unavailable to receive your call.

Let it be known that I am sending a copy of this letter to the Missouri Attorney Generals Office as I believe this is some type of scam. You need to immediately remove my information from your system. I do not owe you any money and I have never used your services.Desired Settlement: I'm writing this letter to inform you that I have never done any business with your company. Neither I, nor anyone in my household has received any collect calls from any prison inmates. I don't know how you got my contact information, but it is an error. The numbers listed on the bill are not my phone numbers. I need a letter in writing stating that I'm not responsible for the bill and you have removed my information from your system.

Business

Response:

Their name and addressed was removed from this number in April 2014.

Thanks

Review: I received a collect call from a Rhode Island police station (providence,Rhode Island) on May 17th 2014. In order for me to accept the collect call I had to setup an account using my cell phone number and put a minimum of $25.00 on the account to set it up on top of a fee of $4.99 to activate the account. I gave the automated service all the necessary information that was needed. After setting up the account the automated said that I could request a refund within 30 days of the account being activated. By the time I was done setting up the account the call was disconnected from the inmate. I am requesting a refund of my $25.00 and the additional $4.99 because the service was never used and the money was removed from bank account. I called the number that my bank had given me that was attached to the source (Texas Inmate Phone Services , T.I.P.S) that had removed the money from my account. I have received no returned phone calls after leaving messages and no other action has been taken. Id like to have my money refunded to my bank account seeing as I received no service for what the money was intended.Desired Settlement: I would like the $25.00 and $4.99 refunded to my bank account. please contact me via email or phone. [redacted]

Business

Response:

I sent them an email and will get them a refund

Review: I received a bill from this company for phone calls made to the [redacted]. police facility. I did not make these calls and have never requested services from TIP Systems. I called the company at the ###-###-#### number to report this, but only got voice mail.Desired Settlement: I want to make sure my name and address are removed from this invoice and these charges.

Business

Response:

Her name and address has been removed from the account number.

Thanks

Review: Received a bill from TIP systems for 37.33. I have never used their services and have tried to contact them through listed phone numbers without ever reaching a customer service rep, but instead, getting a looped voicemail.Desired Settlement: I would like to be removed from their system and have my bill wiped clean.

Business

Response:

I have already talked with [redacted] and removed her name .

Review: I keep receiving bills for service fees. I have made numerous attempts to contact the company during the stated business hours which always result in being told there is no one available to answer calls. I have also tried to utilize the website to resolve this matter, however the website does not work properly.Desired Settlement: I would like the service fees refunded and I would like my name removed from this company.

Business

Response:

I have removed the billing fee.

Review: I received a call from a love one at the city jail in Trenton, NJ. The number said I had a block on my phone, I decided to go with the prepaid option. The automated system told me I needed to provide 25.00 to start the account after I provided my card information I was told a charge of 4.99 was to start the service and a charge of 2.99 for each reload. The money was taken from my card and I was told the person should try to call me back in 15 minutes. When the call came back through I pressed option "1" to accept the call. The automated system then told me I was blocked from receiving calls and I need to contact an TIP representative to remove the block. I called the 800 number provided and it said "no one is available to take my call, Thank you have a nice day" and the phone hung up. I called the number back to see if I could possibly handle the unblock through their automated system that option was not available. Its absolutely ridiculous you can not reach a human and the FACT the system does not tell you their business hours is very frustrating as well as attempting to setup an account online the system says the page is not found, or you get a webpage error.Desired Settlement: I would like the 25.00 dollars and the 4.99 refunded in full because not only did I not get to talk to my love one the system blocked me from receiving calls. I paid that money for WHAT! And to not get a representative it is very frustrating and to blatantly ignore these issues means this person/ company is in the wrong business!

Consumer

Response:

This letter is to inform you that Tip Systems, L.L.C. has carried out to my satisfaction the resolution it proposed for my complaint, filed on 7/20/2014 3:30:32 PM and assigned ID [redacted]

Regards,

From: [redacted]

Sent: Friday, July 25, 2014 12:03 PM

To: drteam

Subject: FW: You have a New Message from Revdex.com Regarding Complaint #[redacted]

Hello,

They finally answered their phones. I asked what were the hours of operation I was told 9-5 CST I called at 4pm EST and could not get a representative. I called the following day at 12pm EST I got a representative and requested a refund. It was processed in 2 business days. My issue is resolved. But this company is still unprofessional.

Thank you,

Review: I received a bill for a collect call which I never received or authorized. I called my telephone carrier and they verified that no such collect call was made or authorized at the time and date stated on the invoice. I have called to no avail. I have sent them a return receipt letter dated [redacted] to their post office box and also to their physical address ([redacted]). I have also hand-delivered a letter to that physical address, of course, it was closed. I have not received any answers. I did receive the return receipts for both letters. I took pictures of the business and of me delivering the letter. It is a simple trailer with no business identification. The first invoice dated [redacted] was for $18.80. The second dated [redacted] was for $48.79 ($18.80 + $25.00 rebill fee and $4.99 late fee)Desired Settlement: Invalidate this bill, stop the invoices and the threat of my name and account number being transferred to the ADVANCED COLLECTIONS DEPARTMENT I don't want this to hurt my credit rating

Business

Response:

I have removed your name and address from this phone number.

Thanks

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved. I wish to add a big thanks for your assistance in this matter.

Regards,

Review: I have many issues with this company and its practices. They do not answer their phone during business hours as indicated in their after hours message. They also refer you to send questions to their support email. I addressed my complaints via email to them and received no response. I understand its a collect calling service. There are no rates disclosed. When I received my bill in the mail, there were additional bogus charges not disclosed. They charged a "bill rendering fee" which they do not give an option for email bills since its an electronic system. They have my email, and I set everything up electronically. Why should I pay for them to mail a document when they don't give me the option to select it? Additionally they charged another "service fee" that was not disclosed on top of their connection fee. This is another way of rip;ping off users. They do not state any rates for connection fees or usage fees. They also state that you can opt for a "pre-paid" account. I attempted to do this via their website but it would not allow me to add credit to the account (which could have removed a lot of these "fees". Their website interface also states that a user has X amount of grace calls. I attempted to find information on using this, but there was none and I could not use my allotted grace call for the ONE phone call I had. Unfortunately, I reluctantly paid my bill to avoid any collection issues against my name or more ridiculous fees but I stress that I made this payment under duress since no customer service rep ever called me. I have documented my email and phone records to them as well. I accepted the connection and usage fees as the calling party was intended to reimburse me but the additional fees per billing cycle are outlandish and this company should.Desired Settlement: I would like the "Bill Rendering Fee" and "Service Fee" credited back to me as well as public disclosure on their website about their rates and "fees". I would also like an apology from the company for their lack of customer service and failure to respond to customers making me take more of my valuable time to deal with issues like this.

Business

Response:

We show a zero balance on this account.

Thanks

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I have tried many times to reach the place of business during business hours and emailing support with no results. The account shows as a zero balance because I paid the bill to avoid any other unfair charges from being tacked on while the complaint is resolved. The business again has still not made any attempt to contact me either by phone or email. For their records (which they already have) my numbers are hm: [redacted]

All I want is the undisclosed Bill Render Fee and Service Fee refunded since they weren't disclosed. I am fine with the rate charge per call and connect fee as those were visible immediately after the call.

Regards,

Review: I have been trying to get in contact with them for several months since I received my first bill and they continue to bill me 29.99 extra a month and I just been trying to contact them to pay but no return calls just billed more And more.I just need yo talk to someone.Desired Settlement: To remove the fees. To original reasonable.

Review: I am not able to contact this company through email, website or phone. I have not used their services and would like a refund that was taken from my bank account.Desired Settlement: Someone to contact me and issue a refund to the amount that was taken from my bank account and never used. My account number with this company is [redacted]

Business

Response:

A refund has be issued minus the setup fee. Thanks

Review: Both me and my mother received phone calls from a loved one. At the start of the call the automated message gives you instructions on how to connect the call, what the message did not say was that it was $5 just to connect that call!! My call lasted 5 minutes and my mother's call was 19 minutes long. My total bill came to $10.50...so far! My mother's was $36. Subsequently, the company called me DAILY in an effort to get the illegitimate funds with threats of owing more money (a $25 fee) if they had to take matters further to recoup the money. Had the automated message told me at the start of the call that the cost would be $5 to connect the call and $1 for each minute, then I would have thought better of accepting the collect call. TIP systems is nothing more than a common scam! They take advantage of unsuspecting friends and families; preying on the emotional connection they have with incarcerated individuals.Desired Settlement: It is my intention to ignore and avoid all interactions with this company. I will inform every listening ear of this shady business. Furthermore, there must be laws (local or federal) that this company is breaking. They have several complaints and none of them have been addressed! That's awful and now I know I'm not the only one who was 'duped', 'hoodwinked', 'harrassed'or 'bamboozled'!!!

Business

Response:

When the calls come

in, the called party has the option to hear what the rates are before

they accept the call. On this case, we even allowed the call to be

processed when we didn't have their billing name and address as a

courtesy. When they wanted to talk with a loved one, by accepting

the call, they are agreeing to pay for the Collect Call. They were

not "duped, hoodwinked , harassed or bamboozled" as they state, they

just don't want to pay for collect calls!

Thank you,

TIP SYSTEMS LLC

Review: I received a bill for a collect call which I never received or authorized. I called my telephone carrier and verified that no such collect call was made or authorized at the time and date stated on the invoice. I called the phone number referenced. The woman on the other end confirmed that she had received calls from a prisoner but would not give me her full name and address. I have called TIP Systems to no avail. I have now received two invoices. The first one was for $41.66. The second dated 2/23/14 is now for $71.65 ($41.66 + $25.00 rebill fee and $4.99 late fee). This company can try to shift blame to another company that they allegedly received their billing information from, but this company is a fraud.Desired Settlement: I want a confirmation from this company that they have deleted me from their system and that the original charges, all subsequent charges will be removed. If at any point this information has been sent to the credit bureaus, that any and all credit bureaus be notified of their error (fraudulent acts).

Review: received a bill from my [redacted] calling me from [redacted]the 1st few calls did not connect finally after his 4th attempt I had to listen to a prompt to enter my billing info and address . Again Call was Lost/ dropped. I Called the Jail to say the calls would drop and was told they were having issues with the phones. I get a bill for 41.96 for 3 minutes of talking and billed for the failed attempts at calling. I sent a check and paid promptly. A few days later I get another bill for days later when he was NOT In Jail that Bill also included late fees from the prior bill I had already paid prior to due date. Now I an receiving bills that says 25.00 REBILL Fee and 4.99 late fee, along with previous bill of 74.91 . This company is repeatedly calling my cell phone with automated messages to use their UNsecure website and is threatening collections... I Over Paid to begin with by paying 41.96 for 3 minutes... My phone number is unrecognized on there website and I am unable to access any account information from there unsecure website. I Have called all of there customer service Numbers to speak to a Human and I get an automated message saying all lines are busy try again some other time. This is a scam and now im being harassed by the automated daily calls to my cell phoneDesired Settlement: I would like someone to please help me to get this matter resolved! TIP needs to stop calling me and adjust this bill, If anything they Owe me Money $ 41.96 for 3 minutes is a scam

Business

Response:

See below. I will remove late fees and rebill. Thanks [redacted]

Review: I received a statement from Tip Systems while on [redacted] I paid the amount due of $13.94 on [redacted]. Payment was received on [redacted](check cashed). I received another statement on [redacted] with a $25.00 + $4.99 rebill fee, I called and talked to a company rep he said that they received the payment and I should not worry. I now received another bill with an additional $25.00 + $4.99 rebill this 40 second call is now totaling $68.93. I have attempted to call and resolve the situation. The lengthy call sent me to the customer service voice mail section which indicated that it was full and could not receive any messages. Then immediately the answering message stated that an error was received and could not continue. When I attempted to contact them per their website, there was no place to contact the company. I have contacted the Office of the Attorney General and Lowell city officials.Desired Settlement: Consider my account paid in full. no additional funds are due for account:[redacted]

Business

Response:

I need account # so I can make sure payment was posted and credit any additional charges.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until [redacted] from TIP System perform this action and, if he does, will consider this complaint resolved. I will also contact the Office of the Attorney General (Massachusetts), and the city of Lowell to inform them that this issue has been resolved, and for them to close out this compliant. I'm attaching the bill and check (payment posted)

Review: When you call the customer service # during business hours there is never a rep available to take your call no matter what time of day you call. When I went on the site and set up the account so I can get my money back it doesn't give you that option. I never used it because my niece was released from the police station in CT the same night. I started with $20 and now it says I have a balance of $5.04. But I never received a phone call to use any of the money. When the person incarcerated calls you the first time it tells you to set up the acct so you can accept the call. but the process takes approx 5-7 min and by that time the caller has hung up and allegedly told to call back. My niece never called me back and she said it didn't tell her to try again either. So she just assumed I would not accept the call.Desired Settlement: I want my $20 refunded to me

Review: On Friday, [redacted] I received a bill from Tip Systems. I was out of town so I opened my mail this morning noting this strange bill.1. Three adults live at above address: my wife, son, and myself. Our son is an adult with his own phone (different #) and he works nights (including night in question).2. We have no reason or recollection of receiving, less accepting collect calls from anyone, including the night of Thursday [redacted] at 10:19:38 PM.3. We have excellent credit and work at paying our bills on time so I would appreciate very much that this matter be addressed and resolved.4. Please assist me in this matter and I am willing to respond to the best of my ability. Thank You, [redacted]Desired Settlement: Unless there's concrete evidence (outside of the received bill) I would appreciate that the bill be cancelled. That my credit not be affected due to this billing.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Regards,

Complaint Detail

Review: I received a bill of $30.33 for charges accepted from collect call from [redacted] Police Dept. NO ONE FROM MY HOUSE RECEIVED NOR ACCEPTED A COLLECT CALL. First I don't have a home phone so it's easy to check my cell phone records. My records do not show any call coming in or going out as stated on my bill. This bill is completely incorrect! I tried to call the number but "the voicemail is full", probably from more innocent people being billed incorrectly. This bill needs to be removed from their system along with my personal information.Desired Settlement: Remove the invoice and my personal information from their system. I am not liable for these charges!

Business

Response:

THe name and address has been removed from this phone number.

I received a collect call from a Rhode Island police station (providence,Rhode Island) on May 17th 2014. In order for me to accept the collect call I had to setup an account using my cell phone number and put a minimum of $25.00 on the account to set it up on top of a fee of $4.99 to activate the account. I gave the automated service all the necessary information that was needed. After setting up the account the automated said that I could request a refund within 30 days of the account being activated. By the time I was done setting up the account the call was disconnected from the inmate. I am requesting a refund of my $25.00 and the additional $4.99 because the service was never used and the money was removed from bank account. I called the number that my bank had given me that was attached to the source (Texas Inmate Phone Services , T.I.P.S) that had removed the money from my account. I have received no returned phone calls after leaving messages and no other action has been taken. Id like to have my money refunded to my bank account seeing as I received no service for what the money was intended.