Top Dog Salon

Complaint: [redacted] I am rejecting this response because:I gave the notice on May 7th to vacate the apartment on July 24th, with a reason loss of jobA management representative asked for a proof of loss of job that was sent on May 16th Attached is a letter from HR that was sent No one contacted me from management I sent an email on May 20th, mentioning that I was leaving the country after vacating the apartment and requesting to explain the formalities for vacating Nobody from management responded I sent another email on June 7th reminding my earlier email and notice A management representative called me about the notice She said since this was an unexpected job loss and I had given enough notice and proof, I would not be charged with any penalty or other chargesWhatever comes in the statement for July, that's all I had to pay I was very much surprised as I was willing to pay 85% of the month's rent as a penalty After giving the notice to vacate till my last day of stay, I received account statements, one on May 19th to pay rent for full month's rent for June along with water charges for April, one on June 17th to pay partial rent (July 1st through 24th)along with water charges for May, and on July 19th for water charges for the month of June I have included the statements in the attached Statement of Charges document I left the apartment on July 24th I received 'Final Account Statement' from the apartment on July 29th for water charges for the partial month of July that I promptly paid as shown in the attached Final Account Statement document Since the apartment manager had told that there would not be any penalty or other charges, Final Account Balance was paid off and everything was settled.Apartment sent another Final Account Statement on September 16th asking me to pay $ Now the response from the apartment is that I owe them $I strongly believe that these charges are arbitrary Also, my discussion with the manager on June 7th is totally different than what the response says Hence I reject the response I am still willing to pay 85% of the month's rent but it was never sent to me in any of the statements that came in after the notice date of May 7th until I left the apartment on July 24th or until I received the Final Account Statement on July 29th Regards, [redacted]

Complaint: [redacted] I am rejecting this response because: While I am appreciative that the Community Manager has addressed several of the issues I have faced within the apartment community, there are inconsistencies with my concerns expressed to the management team and their responseThe inconsistencies are that not only have I expressed concern from the unit above me and while I do understand that sharing walls, there will be some noise, the residents below are retaliating against my complaints and have not kept the noise to an acceptable level of apartment livingThe noise level is more of a college party type noise [redacted] in the office had previously explained to me that when I needed to call the courtesy officer, the officer would come to my apartment to listen to the noise before going upstairs and that did not happenThe other inconsistency is that the resident in [redacted] has had more than two complaints along with photographic and video evidence that she has kept her dogs unleashed for over monthsI have sent in all photographic and video evidence to the office to which they have replied “If you see her without a leash one more time, we will evict her”She’s been documented without a leash since then and she is still living in the apartmentI have also spoken to several of my neighbors within my building who have not gotten any contact other than a generic email regarding picking up after the pets, even after it was explained to me by [redacted] that she personally called every resident in my buildingMy main concern with this is that the office staff has consistently and numerously given me informationIt is very disappointing to express concern to a management staff, only to have them give inconsistencies with the truthI also have time stamped documentation reflecting thisIn addition, the main concern of mine has yet to be addressed with the Community Manager’s response in that the office staff, especially ***, has been consistently rude, unprofessional and inappropriate on numerous occasionsI have received several apologies from [redacted] regarding ***’s behavior, but the unprofessionalism and inappropriate comments from [redacted] seem to be recurringMy other concern that was not addressed was the fact that I have been labeled as a problem resident and have been told that I would be assisted in moving out early if I can’t be appeasedAs previously explained, I simply wish the issues get resolvedAsking a resident to assist in moving out is not appropriate and I don’t believe that it is legal to evict someone based on concerns brought to the office’s attentionI also fear retaliation by the office staff in the form of raising rent to the point where it is not within fair market pricing as well as possibly forcing me to vacate my apartmentI would like to know how the office staff is going to specifically fix these two issues before I can accept a response Regards, [redacted] ***

Complaint: [redacted] I am rejecting this response because:Although the dates that we spoke are correct, there is truth missing to what was saidAs the note states, the first I was contacted was on 1/to discuss the rental insuranceThis was the first I became aware that the proof of insurance was neededI spoke to [redacted] on 2/an explained that it will take a few days to provide the proof of rental insurance and asked [redacted] if I brought it in would they waive the fee [redacted] stated that she would waive the fees [redacted] did not discuss any additional late fees at this pointOn 2/I provided the proof of insurance to the office and asked to have [redacted] call meI did not hear from [redacted] as I asked and called in to speak with herI told her that I brought in what was required and asked to have the fee removedShe explained to me that she would not be waiving the fee and that if it was not paid than the would be forced to proceed with the eviction processI never told her that I was going to speak to corporateOn 2/I spoke to corporate in Austin and they explained that it is not their practice to waive feesI informed them that [redacted] verbalized with me that the fee would be waived and expressed to her that I feel a verbal agreement should be honoredShe told me that she could not do that and that she will have a discussion with [redacted] about making such claimsLater that day [redacted] came to the apartment and I introduced myselfAt this point I was receiving daily late fees and the property sent a date of eviction note if rent was not paidI never apologized to AllisonI told her that I discussed the situation with the roommate and we decided to make payment on the rentWhat choice did I have at that point? They were charging me fees dailyShe explained that she would unlock my account so I could make paymentI felt discussing matters with the property at this point were exhaustedI never threatened to write a bad review onlineIf that were the case than I would have done soI feel disputing the matter with an accredited organization such as the Revdex.com was the more amicable thing to doSince posting a complaint, [redacted] has left a message and I have returned her callI have not heard from anyone since Regards, [redacted]

We are extremely sorry that there was an error on the amount that [redacted] showed as being owedThis occurred when [redacted] disputed the amount that was sent to collections, and we sent over all communications between our community and the previous residentThe original amount was the correct amount, and during our subsequent communications dealing with the dispute, an error was made by [redacted] This was not a typing error as suggested, but rather an error caused by the amount of paperwork sent to [redacted] as proof that the original charge was correctAs soon as [redacted] notified us of the error, we reached out to [redacted] and had the issue resolvedWe understand that this can be frustrating, but this has been resolvedPlease see the attached email as proof that this has been resolvedWe have adjusted the amount with [redacted] We do not make guarantees that renters will be found for vacant apartments (that is not only against our policy but never something we can guarantee), and we did not agree to change the chargesWe did say that once I reached out to [redacted] about their error, we would reach back out to [redacted] about the balance duePlease see attached Resident's Intent to Move Out which is signed and states that "we do not release you form liability under the Lease Contract." Also so the Notice to Vacate, which states the that the total "Future Rent Due thru End of Lease Term" and the charges for damagesThe fees charged at move out were not for wear & tear or paintingWe charged $for water and gas charges through the move out date$for a heavy clean, $for a full paint, and $for a prorated carpet replacement at $a dayThese repairs were done at the recommendations of our vendors and charged at a reduced rateNo updates were done to this home at move out, and any wear and tear was covered at the expense of the communityWe are owned and managed by a professional management company named CWS Apartment Homes and work within in the regulations of the Texas Apartment Association

We apologize this has been your experience with the new management company, however we have not managed this property since February Please reach out to the new management company and hopefully they can take care of your concern Thank you

Complaint: [redacted] I am rejecting this response because: the business did not include any solution or did not contact me Regards, [redacted] ***

Complaint: [redacted] I am rejecting this response because: The paragraph below is the reply from [redacted] On March 20, we received notification that he was disputing the charges with [redacted] We provided [redacted] with the documentation of his debt, and there was an error made in the amount that was placed into collectionsOn April 17, 2017, [redacted] contacted me about this error, and I asked him to give me until today, April 20, to correct the error, as I needed to contact ***I had the error corrected, but he already filed a complaint with the Revdex.comThis error was due to a miscommunication, and was immediately corrected by ***WE ARE TOTALLY SURPRISED BY THE FACT THAT AN ACT THEY DID WITH FULL KNOWLEDGE THEY ARE TRYING TO PASS CASUALLY AS A COMMUNICATION MISTAKEPLEASE NOTE THAT THE INITIAL DEMAND WAS FOR US$ 7002.17AFTER MY LETTER TO YOU THEY REDUCED IT TO THE ORIGINAL DEMAND OF $2340.THERE IS NO CHANCE OF ANY TYPING ERROR OR ANY CHANCE OF MINOR MISTAKE SINCE THE DIFFERENCE INTO BOTH THE AMOUNTS IS $THIS IS TOTALLY A CASE OF PURPOSELY CHEATING AND AGAINST THE FAIR BUSINESS PRACTICEMISTAKE CAN BE A FEW DOLLARS AND NOT SUCH A LARGE AMOUNT AS $4661.572.SO WHAT THEY HAVE DONE IS SENDING THE WRONG AMOUNT TO NATIONAL CREDIT SYSTEM IS TOTALLY UNJUSTIFIED AND THEY SHOULD TAKE BACK THE CASE FROM [redacted] IMMEDIATELYSTART THE PROCESS FROM THE BEGINNING FROM NOW ONWARDS ONCE WE COME TO THE CORRECT FIGURE WHICH I WILL FINALLY OWE TO THEMTHEY HAD ASSURED ME 100% THAT THEY WILL FIND A TENANT BY DECEMBER END SO IT LOOKS LIKE AS TO NOT TO COOPERATE AND HELP THEY DID NOT TRY THEIR BESTI THINK MONTHS OF ADVANCE NOTICE AND ONE AND HALF MONTHS OF VACANT APARTMENT IS MORTN ENOUGH TIME TO FIND A RENTERSO I WOULD PAY RENT ONLY TILL DECEMBER WHEN I HAD CALLED LISA TO COMPLAIN REGARDING THE WRONG CHARGES SHE HAD AGREED TO CHARGE RENT ONLY TILL DECEMBER I STAYED THERE ALMOST TWO AND HALF YEARSWHILE RENTING THE APARTMENT THE ASSURED US THAT IF WE STAY MORE THAN A YEAR THEY WILL NOT CHARGE ME WEAR AND TEAR AND ANY ADDITIONAL EXPENSE LATER ON WHEN I VACATE THE PLACENOW AFTER PAYING THEM RENT OF APPROXIMATELY $ WHICH IS QUITE A LOT THEY ARE CHARGING ME $FOR REPAINTING AND OTHER SMALL EXPENSES I EXPECT THE [redacted] TO PAY FOR ANY UPDATE THEY DO TO THE APARTMENTTHIS IS TOTALLY AGAINST THE FAIR BUSINESS PRACTICE AND Revdex.com MUST LOOK INTO THE MONOPOLY OF APARTMENT OWNERSI THING IT IS HIGH TIME THE GOVERNMENT LOOK INTO THE RENTAL OF APARTMENTS AND STOP THE UNJUSTIFIED CHARGES AND ONE WAY CONTRACT ONLY IN FAVOR OF THE [redacted] AND OTHER SUCH COAND BE FAIR TO THE TENANTS AS WELLSO I WILL NOT PAY $ THEY HAVE BILLED FOR RENOVATION OF THE APARTMENT.WILL PAT $WHICH IS THE UTILITY CHARGESSO TOTAL I WILL PAY $1283+$TOTAL WHICH IS THE BEST I CAN DO SINCE I HAVE GONE THROUGH SO MUCH MENTAL TRAUMA AND UNESSARY HARRASENEBT FROM [redacted] AND [redacted] TO ME AND MY WIFE SHIPR [redacted] I EXPECT THEM TO WAVE OFF THIS CHARGE AS WELL FOR THE HARASSMENT A CUSTOMER HAS GONE THROUGH FROM THE HANDS OF [redacted] AND ***IT IS THE JOB OF Revdex.com TO SEE THAT GENUINE CUSTOMERS AND NOT HARASSED AND HID BEHIND TELLING THE LIE THAT IT WAS A MISTAKESUCH MISTAKE PURPOSELY DONE NEEDS TO BE PUNISHED AND FINED AND REPORTED TO THE PUBLIC AND THE GOVERNMENT AND TO SEE THAT SUCH ACTS DO NOT HAPPEN AGAINTHANK YOU [redacted] 2.SINCE THE AMOUND ASKED BY THEM IS $ Regards, [redacted]

To Whom it may concern, [redacted] moved into our community in June During the time she has lived with us, she has expressed concern that two different neighbors at different times have engaged in illegal activity Management has addressed her concerns with the utmost seriousness and we have conducted our own internal investigationWe have been in contact with local law enforcement, the two residents in question and several neighbors of [redacted] ***To date, no one besides [redacted] has seen or expressed similar concerns about illegal activityThe police have been to the apartment in question on multiple occasions and have never witnessed anything that would prove these accusations to be trueManagement offered to release [redacted] from her lease without penalty in September This offer is still available to [redacted] ***If there are any other questions I can answer for you regarding this, I would be happy to discussPlease feel free to reach me at [redacted] Best, [redacted] ***

The property sent renewal offers and renewal remindersto her via email/door between 02/09/to 03/17/This allowed [redacted] sufficient time to provide her day notice required for move outWhen [redacted] came in to the office and spoke to us in person at the end ofMarch, she expressed verbally she had received these notices and did not lookover them thoroughly We pulled up theletters sent to her and showed her where the compliance for a day notice wasnotated on the letters sent to herWe informed her that the month to monthrate that was listed on the letters sent to her would apply and when she wasmade aware of this, again stated that she did not see the verbiage about it,when she looked over the letter when she received itShe was not forced togive a day notice upon going month to monthThe lease states we require adays written notice of intent to vacate, but we consistently allow all of myresidents to supply a days written notice of intent to vacate when they areon month to month statusHer lease was expiring on 04/21/She gave noticeon 03/24/It was a cheaper option for her to give us a day writtennotice upon her lease falling into a month to month status, than it was for herto supply a full day notice, like her lease states is requiredIt was an optionwe offered for her to take so she would not have to pay any additional rent.Upon her moving out on 05/09/2015, her apartment home went onlineand was available to lease onlineWe have leased her apartment home twice since shehas moved outOnce prior to her move out on 04/and again after her movingout on 05/The initial applicant was an on-site transfer, whom [redacted] statedshe spoke with about her former apartment homeThe quote the current residentreceived was at a higher cost because he wanted to move in on 05/30/2015.Our pricing software we use to generate quotes for apartments available is focusedon reducing the amount vacancy we have consistently; therefore it will increasethe rate on an apartment available the later out the date of move in is pushedoutThe other reason why the rate was higher on her apartment home at thattime the current resident booked his on-site transfer was due to lack ofavailability on her particular apartment home floorplan at that timeHer apartmentwas the only one available in our Bfloorplan at the time the current residentbookedLower supply of a floorplan can also contribute to the rate increasingon a unit/floorplan groupThe current resident ended up booking her apartmentfor on-site transfer and told us he was comfortable with the rate he wasoffered He ended up cancelling a fewdays later because his wife decided the floorplan was not actually going towork for themWhen an apartment home is leased it will not appear available onlineas available to leaseThe apartment went back on the the market when he cancelledon 04/09/and was leased for the second time on 05/We would never go outof our way to not sell an apartment homeSo from 05/11-05/20, when she waslooking for her apartment online, it was leased the whole timeThus, ouronline availability would not show her unit online for her to see during thatperiodWhen the second applicant came to move in on 05/20/2015, she decided tocancel and apply at one of our other CWS communities because she wanted a largerfloorplanAs far as her final account statement charges are concerned,we charged until the date the notice was provided for which was the 21stBoth our Regional Director and CommunityDirector informed her there was no guarantee we could get someone to move intoher unit prior to the date her notice was given for, but we would do our best todo so and feel we didThe only damage charges we charge the resident for inher former apartment # [redacted] were for the carpet replacement charges we incurredthat due to pet damages and have documentation to support this chargeHercarpet was new when she moved in and was only a year old upon move outWe onlycharged the prorated amount for the remaining life of the carpet we lostWehave a bid for replacement as well as both invoices, one before her move in andone after move out

Hello *** [redacted] In order for me to help with resolution to your request can you please provide the name of the [redacted] *** community you lived atThank you, [redacted] ***

To Whom it May Concern, We recognize that [redacted] 's account of events are different from our own Given this, we will not be making any accommodations at this time based However, if [redacted] would like to discuss this further I am available Monday through Friday 9:a.mto 5:p.min person or via email at [redacted] [redacted] [redacted] [redacted]

Revdex.com: I have received direct communication from [redacted] the lawyers of [redacted] They have forwarded a copy to you as wellThey wanted that I should communicate with them directly to resolve the disputeHowever I would like Revdex.com to look after our interest in case they do not agree to what they have offered in their letter to amicably settle the dispute completely.The total amount after revised calculation is coming to$plus bal due for utilities etc.The total comes to $3340.60out of this I will pay $1507.60Please note that I have already paid $as deposit in advanceI am ready to pay the balance amount of $immediately to settle the account.If principally they agree then I will remove all the complaints from the internet .I will need a letter from them confirming no dues from us after they receive the payment.They will instruct national credit system accordinglyalso remove any reportings to the credit agenciesThank you.Sincerely [redacted] Regards, [redacted]

We sincerely apologize for the confusion regarding this resident's move out charges Our Assistant Community Director has been in constant communication with this resident The move out charges have always been $ A large portion of that amount was her final utility bill for $ The total move out charges are $ These charges were due to the condition the apartment was in after move out which was far beyond wear and tear The final account statement, pictures of the apartment and the invoice from the paint company are all attached.Furthermore, based on the research of all work orders submitted in the past for this unit, they were all successfully completed

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meThe company in question has done zero research to satisfy the minimum requirements to satisfy a response but in an attempt to find a resolution I will provide details that this business has in their possessionThe question is about which property [redacted] was managing when they incorrectly charged me and filed a negative credit report against me was located at [redacted] *** when it was under [redacted] management called [redacted] final bill dated Dec 9, I paid in full Dec 1, Very Truly Yours, [redacted]

Hi [redacted] , Per our conversation we are in agreement to allow you to move out prior to your lease end date without being charged any reletting fee or accelerated rent You will be responsible for the final utilities and any cleaning and/or damages assessed during the final move out walk when turning in keys which is standard for all of our move outs As discussed you will need to go to the office and submit your written notice to vacate once you receive your pre-approval with your new home Again, we apologize for your inconvenience and hope that we can make the rest of your stay as enjoyable as possible Sincerely, [redacted] ** [redacted] * [redacted] ***

1) They did supply an itemized list of claimed "carpet" damages, signed under penalties of perjury, itemizing in precise detail the nature of the alleged damage and the repair necessary to fix claimed damage, with written evidence, such as estimates, bills, invoices, or receipts, indicating the actual or estimated repair cost, within days of termination of the end of the tenancyThey did not supply this because they are being dishonest about the alleged carpet damage---> CWS RESPONSE: Attached is the invoice from a carpet company for the carpet that was installed prior to her move in Also attached is the estimate and replacement invoice from a carpet company due to pet damage.2) I never verbally admitted to receiving a day notice to vacate, because I never received it at all---> CWS RESPONSE: The previous attachment shows on 2/9/where a renewal was printed outAnd reminders were sent out on 2/23/15, 3/13/& 3/17/Also attached is the lease agreement electronically signed by the resident In paragraph on the first page of the agreement is states "This Lease Contract will automatically renew month-to-month unless either party gives at lease days written notice of termination or intent to move-out as required by paragraph 37."3)SoNa apartments and CWS LLC stated that they would not double lease, but it is evident in their response that they did.---> CWS RESPONSE: The first time the apartment was leased was on 4/5/and was canceled on 4/7/ The second time the apartment was leased was on 5/6/and was canceled on 5/20/ The apartment would not have been online during those two time periods Attached is our yieldstar availability records showing the dates between this resident's move out date the the time the unit was leased in both instances showing her apartment online.4)Once the so-called resident signed the lease agreement, I was not to be held accountable for that period according to both verbal and written agreement, which was the purpose of moving out of my apartment sooner---> CWS RESPONSE: As stated previously, the resident is responsible until the future resident moves inUnfortunately, because both residents canceled and never moved in that still makes her responsible5)It is evident that they quoted my neighbor more and are tried to come up with an excuse, which is inexcusable- ---> CWS RESPONSE: Unfortunately, because of the length of time the apartment sat vacant the price of the apartment increasedIt works the same with all of our communities across the countryWe would be more than happy to educate the resident on how this process works if she would like6)They never advertised my apartment as available online at all---> CWS RESPONSE: Both residents who leased the apartment and then canceled applied onlineHad the apartment not been available online, this would have been impossibleOnce the apartment is leased, it is pulled offline to prevent double leasingAgain, the attached shows the yieldstar pricing which shows it was available online at the time the unit was priced

To Whom It May Concern: [redacted] leased an apartment in December for a month leaseThe dates of her contract were from 12/28/to 12/23/She moved out of her apartment on 7/1/17, and sent an email informing us she had vacatedUpon moving out early she did not fulfill her obligations under the lease contract by approximately five monthsTherefore, she was charged a final water bill at move out, a re-letting fee, and rent through the end of her lease contractThe original amount she was responsible for was $10,However, we have communicated with the collection agency and reduced her balance to $3839.59, because we were able to lease the apartment for a move in date earlier than her lease expiration date of 12/23/This final balance stands, we are happy to set up a payment plan with [redacted] as well as provide her a letter to present to the credit bureau noting the reduction in the total amount owedPlease contact me should you have any further questions at the number listed belowRespectfully, [redacted]

I am rejecting this response because: the shelf in question was not cracked, the crease of the shelf was damagedWe were not advised nor is it on the 'check-in' list does it advise to check the creases of the shelf to validate whether this was cracked or notThere is no proof that this was cracked prior to the move-inI went to the office to talk to Cody on my options of reletting my lease for a home purchaseI was told that I could not sublease my apartment to have my name removed, that if I were to put in my notice to vacate the apartment that it would immediately be reported to the credit bureau because when people advise of this they tend to not pay rentSo I felt as thought that was a threat towards my credit and prohibit trying to achieve my goal of home purchaseRegards,

May 19, File # [redacted] Revdex.com: As it relates to [redacted] ’s Revdex.com complaint we will issue a refund of $along with a letter to present to the Credit Bureau stating the $was reported in errorWe do request that [redacted] provide a forwarding address to ensure it is received at the correct residence Respectfully, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]