Top Dog Salon

Revdex.com The offer for *** *** in our previous response is largest settlement we are willing to offer. We will call our credit agency and remove his collections sent as well as offer a payment plan.Thank you*** ***
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As much as we would love to help regarding this complaint, the property listed (Westmore at *** ** *** *** *** *** *** *** ** ***) is not a CWS Apartment Homes property. Please contact the management property regarding this complaint. Thank you

To Whom It May Concern, We have received the complaint to the Revdex.com concerning *** *** and the charges that were sent to collections for non-payment of debt*** *** signed a lease with us, which is dated March 23, This document was dated for the lease term of May 24th
to May 19th, On October 1, 2016, *** *** asked to break his lease because he bought a homePer our lease agreement (Section 10), we charged him 85% of one month’s rentWe also signed a Resident’s Notice of Intent to Move OutThis document stated “We acknowledge receipt of your move-out noticeWe do not approve it or release you from liability under the Lease contractWe may rely on your notice for purpose of reletting your dwelling unit to others.” We hand delivered a Notice to Vacate Acknowledgment form, which stated that he would owe us for reletting and Future Rent Due thru End of Lease Term*** *** paid the reletting fee on October 1, 2016, and moved out of our community on November 30, At this point in time, we began to make the apartment ready to prepare the home to be put on the marketWe had to fully paint the apartment, treat it for a heavy smell, replace the carpet, and heavy clean the apartmentWe charged the resident for damages incurred, as well as water and gas for the time that the apartment was in their nameIn accordance with their lease contract and Notice to Vacate Acknowledgment forms, we charged accelerated rent through the time the apartment was vacantThe new occupants moved in on February 1, We charged December and January base rent onlyWe notified *** *** on 12/2/2016, 01/09/2017, 01/31/2017, and 02/09/of his account balance via emailWe spoke to him on the phone on 02/09/to inform him if payment was not made by 02/28/we would be sending the account to collectionsWe also offered to enter into payment arrangements with himHe did not make the payment, nor set up arrangements by the 28th of February, 2017, so his account was turned over to collectionsOn March 20, we received notification that he was disputing the charges with *** *** ***We provided *** with the documentation of his debt, and there was an error made in the amount that was placed into collectionsOn April 17, 2017, *** *** contacted me about this error, and I asked him to give me until today, April 20, to correct the error, as I needed to contact ***I had the error corrected, but he already filed a complaint with the Revdex.comThis error was due to a miscommunication, and was immediately corrected by ***We have done our due diligence in notifying *** *** of all charges, and while sympathetic to his trouble paying the debt to us, we are within the requirements of his TAA lease contract for all chargesWe would have loved to work out a payment plan to make sure that his debt could be paid directly to us, but were not allowed such an opportunityPlease let me know if there is anything else that I can do to help resolve this complaintThank you

To Whom it May Concern,The *** ** *** did communicate with *** *** regarding his early departure from the *** ** ***. At that time he was told that since he worked in the oil and gas industry he could qualify for our buyout which is to pay months upfront,
which in his case would have been from May 7-September 7. *** *** did not pay this amount in turn his lease was treated like a traditional lease break which is the reletting fee plus the rent from the day after he surrendered possession of his apartment to the day before the new resident took possession. As his apartment was leased very quickly the amount owed to the property was significantly less. The total amount owed to *** ** *** is as follows:Reletting Fee-$which is 85% of one month's rent and is charged per paragraph of the lease contractAccelerated Rent-$rent from July 25th through August 12th.*** *** did pay the final utility bill of $as he stated. The total amount due to us is $1710.28. We are willing to call the collection company and retract his placement contingent on *** *** setting up a payment plan with us. We feel that we have communicated his options to *** *** prior to his move out and as he signed the notice to vacate provided with this explanation as well that he knew and understood his obligations to the legal binding contract signed at move in.Please let us know if *** *** is willing to accept this offer. Sincerely,

Attached is a copy of this resident's lease. The parking section of the lease starts on page 3, paragraph and continues onto page 4. Section L on page states that we may have any unauthorized vehicle towed at any time if it "has no current license, registration or inspection sticker
and we have given you at least days notice that the vehicle will be towed if not removed." We have also attached our lease addendum which again states that vehicles with expired registration stickers will be towed at the owners expense.Below is a link that shows the resident's registration has been expired since September 2014. This sticker was placed on the vehicle on 7/28/giving a warning that the vehicle would be towed on 8/6/15.https://images.towxchange.net/view/78NPAYA4JDM0ZVI5/cc110cfaf7a69a34196dd...⇄

We apologize that you do not agree with what is wear and tear As shown in the pictures, the bathroom, oven and freezer required a substantial amount of cleaning in order to get this unit ready for the next resident. Unfortunately, the condition in which the apartment was left is not considered to be acceptable. The final account statement clearly states that the total due is $611.70, $for utilities and $for damages

We have been in continuous contact with this resident to get this matter resolved. We will be in contact with her today to get this problem resolved

Complaint: ***
I am rejecting this response because: I have
talked to you many times the apartments are in broomfield co marquise of town center apartments *** *** *** *** broomfield cothe colardo Revdex.com put my complaint through texas because you are a texas based company
Regards,
*** ***

We are sorry to hear you are not satisfied with the move out charges. We would love help resolve this complaint. Please let us know which property you resided at so we can look into the nature of this complaint. Thank you

Attached is an activity report showing our first contact with the resident on 12/14/regarding renters insurance. We followed up with emails again on 12/30/and 1/8/16. We then left a voicemail on 1/28/16, again regarding renters insurance. He returned our call on the 4th of
February where he acknowledged that he had received the previous notices. He stated he did not feel there was enough time to obtain insurance by 2/1/but we explained we have had residents do so in a day's time. It was also explained that the charge would not be removed because of the multiple notices that had been sent out and late fees would accrue until the charge was paid in full. The resident refused to pay any charge. He then spoke with our Regional Manager who also let him know the charges would not be waived. The resident let us know that the only acceptable answer would be for us to remove the fees. He proceeded to threaten that if we did not remove the charge he would be writing bad reviews online

1. We are extremely sorry that there was an error on the amount that [redacted] showed as being owed. This occurred when [redacted] disputed the amount that was sent to collections, and we sent over all communications between our community and the previous resident. The original amount was the correct amount, and during our subsequent communications dealing with the dispute, an error was made by [redacted]. This was not a typing error as suggested, but rather an error caused by the amount of paperwork sent to [redacted] as proof that the original charge was correct. As soon as [redacted] notified us of the error, we reached out to [redacted] and had the issue resolved. We understand that this can be frustrating, but this has been resolved. Please see the attached email as proof that this has been resolved. 2. We have adjusted the amount with [redacted]. 3. We do not make guarantees that renters will be found for vacant apartments (that is not only against our policy but never something we can guarantee), and we did not agree to change the charges. We did say that once I reached out to [redacted] about their error, we would reach back out to [redacted] about the balance due. Please see attached Resident's Intent to Move Out which is signed and states that "we do not release you form liability under the Lease Contract." Also so the Notice to Vacate, which states the that the total "Future Rent Due thru End of Lease Term" and the charges for damages.4. The fees charged at move out were not for normal wear & tear or painting. We charged $125.19 for water and gas charges through the move out date. $75.00 for a heavy clean, $143.64 for a full paint, and $430.77 for a prorated carpet replacement at $0.42 a day. These repairs were done at the recommendations of our vendors and charged at a reduced rate. No updates were done to this home at move out, and any normal wear and tear was covered at the expense of the community. We are owned and managed by a professional management company named CWS Apartment Homes and work within in the regulations of the Texas Apartment Association.

On March 10th, 2017, [redacted] emailed the community director stating the gate snapped back and damaged her vehicle. [redacted] mentioned the date was a Wednesday but did not specify a date or time. The community director emailed [redacted] back on 03/14 and asked for a date and time so that the...

camera footage could be reviewed. She was also asked to contact her insurance provider. [redacted] replied back on 03/15 and stated the incident happened on 03/08 around 9:30ish. The community director emailed her back the following day and informed her the footage shows she was extremely close to the gate as she drove in and seems she caused the damage to her own vehicle. [redacted] requested to view the footage, however the community director was at a monthly meeting on 03/17 and not available. On 03/21 the community director informed [redacted] he was not able to access the footage as it would only allow us to go back 10 days. [redacted] was informed the vendor who monitors our cameras was contacted that same day. A technician came out on 03/24 and checked our system. We were told the hard drives on the system are functioning properly for storage and the system does not report any errors in the disk “Hard drive”, however it is at 99% capacity and overwriting old video footage as it should do to save new video. Video footage for 3/8 is not available as it has been overwritten to allow new video data to be saved on the hard drive.The gate was last tested and inspected by [redacted] on 03/03. They confirmed the gate was functioning properly.

We have forwarded this information to our attorney so all future communication will need to be through him.

Revdex.com:
I have received direct communication from [redacted] the lawyers of [redacted] . They have forwarded a copy to you as well. They wanted that I should communicate with them directly to resolve the dispute. However I would like Revdex.com to look after our interest in case they do not agree to what they have offered in their letter to amicably settle the dispute completely.The total amount after revised calculation is coming to$3215.41 plus    125.19 bal due for utilities etc.The total comes to $3340.60out of this I will pay $1507.60Please note that I have already paid $1000 as deposit in advance. I am ready to pay the balance amount of $507 immediately to settle the account.If principally they agree then I will remove all the complaints from the internet .I will need a letter from them confirming no dues from us after they receive the payment.They will instruct national credit system accordingly. also remove any reportings to the credit agencies. Thank you.Sincerely [redacted]   
Regards,
[redacted]

I am rejecting this response because: the shelf in question was not cracked, the crease of the shelf was damaged. We were not advised nor is it on the 'check-in' list does it advise to check the creases of the shelf to validate whether this was cracked or not. There is no proof that this was cracked prior to the move-in. I went to the office to talk to Cody on my options of reletting my lease for a home purchase. I was told that I could not sublease my apartment to have my name removed, that if I were to put in my notice to vacate the apartment that it would immediately be reported to the credit bureau because when people advise of this they tend to not pay rent. So I felt as thought that was a threat towards my credit and prohibit trying to achieve my goal of home purchase. Regards,

Complaint: [redacted]
I am rejecting this response because:   The paragraph below is the reply from [redacted]On March 20, 2017 we received notification that he was disputing the charges with [redacted]. We provided [redacted] with the documentation of his debt, and there was an error made in the amount that was placed into collections. On April 17, 2017, [redacted] contacted me about this error, and I asked him to give me until today, April 20, 2017 to correct the error, as I needed to contact [redacted]. I had the error corrected, but he already filed a complaint with the Revdex.com. This error was due to a miscommunication, and was immediately corrected by [redacted]. WE ARE TOTALLY SURPRISED BY THE FACT THAT AN ACT THEY DID WITH FULL KNOWLEDGE THEY ARE TRYING TO PASS CASUALLY AS A COMMUNICATION MISTAKE.1. PLEASE NOTE THAT THE INITIAL DEMAND WAS FOR US$ 7002.17AFTER MY LETTER TO YOU THEY REDUCED IT TO THE ORIGINAL DEMAND OF $2340.THERE IS NO CHANCE OF ANY TYPING ERROR OR ANY CHANCE OF MINOR MISTAKE SINCE THE DIFFERENCE INTO BOTH THE AMOUNTS IS $4661.57. THIS IS TOTALLY A CASE OF PURPOSELY CHEATING AND AGAINST THE FAIR BUSINESS PRACTICE. MISTAKE CAN BE A FEW DOLLARS AND NOT SUCH A LARGE AMOUNT AS $4661.572.SO WHAT THEY HAVE DONE IS SENDING THE WRONG AMOUNT TO NATIONAL CREDIT SYSTEM IS TOTALLY UNJUSTIFIED AND THEY SHOULD TAKE BACK THE CASE FROM [redacted] IMMEDIATELY. START THE PROCESS FROM THE BEGINNING FROM NOW ONWARDS ONCE WE COME TO THE CORRECT FIGURE WHICH I WILL FINALLY OWE TO THEM. 3. THEY HAD ASSURED ME 100% THAT THEY WILL FIND A TENANT BY DECEMBER END 2017. SO IT LOOKS LIKE AS TO NOT TO COOPERATE AND HELP THEY DID NOT TRY THEIR BEST. I THINK 2 MONTHS OF ADVANCE NOTICE AND ONE AND HALF MONTHS OF VACANT APARTMENT IS MORTN ENOUGH TIME TO FIND A RENTER. SO I WOULD PAY RENT ONLY TILL DECEMBER 2017. WHEN I HAD CALLED LISA TO COMPLAIN REGARDING THE WRONG CHARGES SHE HAD AGREED TO CHARGE RENT ONLY TILL DECEMBER 2017.4. I STAYED THERE ALMOST TWO AND HALF YEARS. WHILE RENTING THE APARTMENT THE ASSURED US THAT IF WE STAY MORE THAN A YEAR THEY WILL NOT CHARGE ME NORMAL WEAR AND TEAR AND ANY ADDITIONAL EXPENSE LATER ON WHEN I VACATE THE PLACE. NOW AFTER PAYING THEM RENT OF APPROXIMATELY $ 36000 WHICH IS QUITE A LOT THEY ARE CHARGING ME $650 FOR REPAINTING AND OTHER SMALL EXPENSES.  I EXPECT THE [redacted]  TO PAY FOR ANY UPDATE THEY DO TO THE APARTMENT. THIS IS TOTALLY AGAINST THE FAIR BUSINESS PRACTICE AND Revdex.com MUST LOOK INTO THE MONOPOLY OF APARTMENT OWNERS. I THING IT IS HIGH TIME THE GOVERNMENT LOOK INTO THE RENTAL OF APARTMENTS AND STOP THE UNJUSTIFIED CHARGES AND ONE WAY CONTRACT ONLY IN FAVOR OF THE [redacted] AND OTHER SUCH CO. AND BE FAIR TO THE TENANTS AS WELL. SO I WILL NOT PAY $ 650 THEY HAVE BILLED FOR RENOVATION OF THE APARTMENT.WILL PAT $125 WHICH IS THE UTILITY CHARGES.5. SO TOTAL I WILL PAY $1283+$125 TOTAL 1408 WHICH IS THE BEST I CAN DO.  6. SINCE I HAVE GONE THROUGH SO MUCH MENTAL TRAUMA AND UNESSARY HARRASENEBT FROM [redacted] AND [redacted] TO ME AND MY WIFE SHIPR [redacted] I EXPECT THEM TO WAVE OFF THIS CHARGE AS WELL FOR THE HARASSMENT A CUSTOMER HAS GONE THROUGH FROM THE HANDS OF [redacted] AND [redacted]. 7 IT IS THE JOB OF Revdex.com TO SEE THAT GENUINE CUSTOMERS AND NOT HARASSED AND HID BEHIND TELLING THE LIE THAT IT WAS A MISTAKE. SUCH MISTAKE PURPOSELY DONE NEEDS TO BE PUNISHED AND FINED AND REPORTED TO THE PUBLIC AND THE GOVERNMENT AND TO SEE THAT SUCH ACTS DO NOT HAPPEN AGAIN. THANK YOU. [redacted]. 2.SINCE THE AMOUND ASKED BY THEM IS $2340.17
Regards,
[redacted]

Dear [redacted]
I have attached your Final Account Statement, dated December 30, 2017 that reflects a zero balance.   It would be my intent that you would be able to use the attached to clear up any miscommunication.  Thank you for allowing us to help satisfy any confusion.    [redacted]
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This resident was charged an insufficient notice fee because she didn't fulfill her 60 day obligation.  She states she gave Mansion a formal notice however we are not able to locate it nor was she able to provide a copy.  Her lease expired 7/7/14 which caused her rate to roll over to the...

month to month amount from 7/8 though 7/21.  She only paid her leased rate instead of the month to month rate so late fees were charged because her account was not paid in full.  This resident also tried to dispute this with Gables but unfortunately these fees still stand.  We apologize the resident is not satisfied with the outcome and we hope we are able to come to some kind of agreement in the future.

We sincerely apologize for the confusion regarding this resident's move out charges.  Our Assistant Community Director has been in constant communication with this resident.  The move out charges have always been $611.70.  A large portion of that amount was her final utility bill for...

$169.40.  The total move out charges are $442.30.  These charges were due to the condition the apartment was in after move out which was far beyond normal wear and tear.  The final account statement, pictures of the apartment and the invoice from the paint company are all attached.Furthermore, based on the research of all work orders submitted in the past for this unit, they were all successfully completed.

Complaint: [redacted]
I am rejecting this response because: the business did not include any solution or did not contact me.
Regards,
[redacted]