Top Dog Salon

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and I hope that they actually...

contact me today as they say they will to resolve this complaint.  So far the pest issue has not gone away so for them to say that they have contacted me constantly and are working to resolve this complaint is not a true fact to me.  What I have endured these past couple of months because of this pest issue have been very stressful and just awful.  This has been the worst apartment experience ever.  No one should ever go through this in a Luxury Apartment complex especially paying that high rent.  Before I pack my belongings now to move them into storage I have to make sure that I am not packing any of the roaches with me which really stresses me out.  I hope that they can resolve this issue the way that it should have been handled in the first place. Regards, [redacted]

We have been in constant communication with this resident. She is correct that she has had multiple work orders about her AC, we have addressed the issue each time, but the AC would work for a short period of time, and stop working again. We are working as hard as we can to fix this problem. ...

When another report came in that the AC was again not working, we called out our most experienced maintenance team member in the Atlanta region. When he came out he found the problem and repaired it. It then went out again.This week we had two Maintenance Directors working on the AC for several hours where they made several repairs. The resident was home the entire time and in communication with them throughout the process.  We will continue to be in contact with this resident to ensure her AC is working properly.

We apologize this has been your experience with the new management company, however we have not managed this property since February 2016.  Please reach out to the new management company and hopefully they can take care of your concern.  Thank you.

Attached is a copy of the move in inventory and checklist that was completed by the resident.  There is a place for "refrigerator, trays, shelves" that did not notate any damage.  In regards to the resident wanting to break her lease, all residents are given the option to pay rent the first of every month until it is re-leased, however if not, then it is reported to the collection agency.  This is standard with all residents.  If the resident wishes to purchase a home, the cost of breaking a lease is the same for anyone and everyone as outlined in the lease agreement.

To Whom it May Concern, We recognize that [redacted]'s account of events are different from our own.  Given this, we will not be making any accommodations at this time based.  However, if [redacted] would like to discuss this further I am available Monday through Friday 9:00 a.m. to 5:00 p.m. in person or via email at [redacted]  
[redacted] 
[redacted] 
[redacted]

To whom it may concern,[redacted] did make complaints of a dog urinating in his breezeway.I contacted the resident that was causing the issue and sent them a lease violation on 2/7/2018. In his file we received approximately 3 complaints. Each time we were contacted would clean the area per...

his request. I would not hear from [redacted] again unit his apartment keys where in the night drop on 3/6/2018.The actual amount own is $1521.53 which is for:Rent for 6 days $241.00Carport for 6 days$9.00Administration Processing fee for 6 days $4Pest Control  $1Trash Fee $5Late Fees $110.00Uility Trash charges $1.00Water charges  $80.85 (1/11/ to 3/6/2018 )Water Charges $45.43 (12/11/2017 to 1/10/2018)Lease Termination Fee $1024.25Sincerely,[redacted]

We would love to be able to assist you given this situation, however I am not sure which property you are referring to.  Please let us know the name and address of the property you had your experience at and we will be more than happy to look into this matter further.

Complaint: [redacted]
I am rejecting this response because:Although the dates that we spoke are correct, there is truth missing to what was said. As the note states, the first I was contacted was on 1/28 to discuss the rental insurance. This was the first I became aware that the proof of insurance was needed. I spoke to [redacted] on 2/4 an explained that it will take a few days to provide the proof of rental insurance and asked [redacted] if I brought it in would they waive the fee. [redacted] stated that she would waive the fees. [redacted] did not discuss any additional late fees at this point. On 2/9 I provided the proof of insurance to the office and asked to have [redacted] call me. I did not hear from [redacted] as I asked and called in to speak with her. I told her that I brought in what was required and asked to have the fee removed. She explained to me that she would not be waiving the fee and that if it was not paid than the would be forced to proceed with the eviction process. I never told her that I was going to speak to corporate. On 2/10 I spoke to corporate in Austin and they explained that it is not their practice to waive fees. I informed them that [redacted] verbalized with me that the fee would be waived and expressed to her that I feel a verbal agreement should be honored. She told me that she could not do that and that she will have a discussion with [redacted] about making such claims. Later that day [redacted] came to the apartment and I introduced myself. At this point I was receiving daily late fees and the property sent a date of eviction note if rent was not paid. I never apologized to Allison. I told her that I discussed the situation with the roommate and we decided to make payment on the rent. What choice did I have at that point? They were charging me fees daily. She explained that she would unlock my account so I could make payment. I felt discussing matters with the property at this point were exhausted. I never threatened to write a bad review online. If that were the case than I would have done so. I feel disputing the matter with an accredited organization such as the Revdex.com was the more amicable thing to do. Since posting a complaint, [redacted] has left a message and I have returned her call. I have not heard from anyone since.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:The response I received is quite frankly a slight confabulation at the best and a complete lie at the worst. Not only did the leasing office not say anything about a January only special, they had the incentive posted on their website from when I moved on May 1st, 2017 until the end of February this year. On January 23rd they said "[redacted] and [redacted] contacted the CWS Corporate Office via phone to inquire about the gift card.  We reached out throughout the day to explain that the leasing incentive was for January 2018 only." this statement is false. What they actually said, like what I stated in the initial complaint, is that they would send our issue up to a regional manager and be contacted, they even told me it may take a while to receive a call back and they did not follow through. There was no follow up voice call on February 23rd, which is in fact a whole month after I was told I would receive a call.It's obvious CWS has no intention of following up on promises they make, which is corroborated with many other reviews on Revdex.com and other social media outlets (ie. Facebook, Google ect.).This is unacceptable and their response will be rejected.
Regards,
[redacted]

The Community Director at this property has been onsite since September 1, 2015. This resident in [redacted] has complained about her neighbor above her in [redacted] making loud noises. The Assistant Community Director and the Community Director have both made contact with her neighbor upstairs regarding the...

noise and she stated that they have made many accommodations to her request. She stated that when she is at home they take off there shoes and try to accommodate the resident below them. When [redacted] called the courtesy patrol because [redacted] was having a birthday party at her house, the courtesy patrol stated that the resident in [redacted] had approximately 5 people at her apartment and was drinking while talking on the couch with the music playing at a low volume which was not a noise violation. Unfortunately, when you living in a home that shares walls, floors and ceilings with other neighbors there is a small amount of noise that comes with it.  As far as the dog waste around the community and specifically her building, the Community Director is having the maintenance team clean the dog waste every morning and we have sent out notices to the residents in that building that had dogs to make sure that they are picking up after themselves. Regarding the resident in this resident's complaint, which was that she had been upset about the dogs in apartment [redacted] had been off the leash for the second time. The property has addressed the problem with this resident and will continue to give out lease violations and fees when necessary. The property has also made it clear to  that the behavior needs to stop or further action was going to take place such as eviction or having to ask her to move out.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Hello [redacted] [redacted] In order for me to help with resolution to your request can you please provide the name of the [redacted] community you lived at. Thank you,[redacted]
[redacted]

Complaint: [redacted]
I am rejecting this response because:1) They did supply an itemized list of claimed "carpet" damages, signed under penalties of perjury, itemizing in precise detail the nature of the alleged damage and the repair necessary to fix claimed damage, with written evidence, such as estimates, bills, invoices, or receipts, indicating the actual or estimated repair cost, within 30 days of termination of the end of the tenancy. They did not supply this because they are being dishonest about the alleged carpet damage. 2) I never verbally admitted to receiving a 60 day notice to vacate, because I never received it at all. 3)SoNa apartments and CWS LLC stated that they would not double lease, but it is evident in their response that they did. 4)Once the so-called resident signed the lease agreement, I was not to be held accountable for that period according to both verbal and written agreement, which was the purpose of moving out of my apartment sooner. 5)It is evident that they quoted my neighbor more and are tried to come up with an excuse, which is inexcusable. 6)They never advertised my apartment as available online at all. It appears I will have to take legal action. Very disappointed in the leadership of this community. They should be ashamed. 
Regards,
[redacted]

The property sent 4 renewal offers and 3 renewal remindersto her via email/door between 02/09/2015 to 03/17/2015. This allowed [redacted]sufficient time to provide her 60 day notice required for move out. When[redacted] came in to the office and spoke to us in person at the end ofMarch, she...

expressed verbally she had received these notices and did not lookover them thoroughly.  We pulled up theletters sent to her and showed her where the compliance for a 60 day notice wasnotated on the letters sent to her. We informed her that the month to monthrate that was listed on the letters sent to her would apply and when she wasmade aware of this, again stated that she did not see the verbiage about it,when she looked over the letter when she received it. She was not forced togive a 30 day notice upon going month to month. The lease states we require a60 days written notice of intent to vacate, but we consistently allow all of myresidents to supply a 30 days written notice of intent to vacate when they areon month to month status. Her lease was expiring on 04/21/2015. She gave noticeon 03/24/2015. It was a cheaper option for her to give us a 30 day writtennotice upon her lease falling into a month to month status, than it was for herto supply a full 60 day notice, like her lease states is required. It was an optionwe offered for her to take so she would not have to pay any additional rent.Upon her moving out on 05/09/2015, her apartment home went onlineand was available to lease online. We have leased her apartment home twice since shehas moved out. Once prior to her move out on 04/07 and again after her movingout on 05/05. The initial applicant was an on-site transfer, whom [redacted] statedshe spoke with about her former apartment home. The quote the current residentreceived was at a higher cost because he wanted to move in on                 05/30/2015.Our pricing software we use to generate quotes for apartments available is focusedon reducing the amount vacancy we have consistently; therefore it will increasethe rate on an apartment available the later out the date of move in is pushedout. The other reason why the rate was higher on her apartment home at thattime the current resident booked his on-site transfer was due to lack ofavailability on her particular apartment home floorplan at that time. Her apartmentwas the only one available in our B2 floorplan at the time the current residentbooked. Lower supply of a floorplan can also contribute to the rate increasingon a unit/floorplan group. The current resident ended up booking her apartmentfor on-site transfer and told us he was comfortable with the rate he wasoffered.  He ended up cancelling a fewdays later because his wife decided the floorplan was not actually going towork for them. When an apartment home is leased it will not appear available onlineas available to lease. The apartment went back on the the market when he cancelledon 04/09/2015 and was leased for the second time on 05/05. We would never go outof our way to not sell an apartment home. So from 05/11-05/20, when she waslooking for her apartment online, it was leased the whole time. Thus, ouronline availability would not show her unit online for her to see during thatperiod. When the second applicant came to move in on 05/20/2015, she decided tocancel and apply at one of our other CWS communities because she wanted a largerfloorplan. As far as her final account statement charges are concerned,we charged until the date the notice was provided for which was the 21st. Both our Regional Director and CommunityDirector informed her there was no guarantee we could get someone to move intoher unit prior to the date her notice was given for, but we would do our best todo so and feel we did. The only damage charges we charge the resident for inher former apartment #[redacted] were for the carpet replacement charges we incurredthat due to pet damages and have documentation to support this charge. Hercarpet was new when she moved in and was only a year old upon move out. We onlycharged the prorated amount for the remaining life of the carpet we lost. Wehave a bid for replacement as well as both invoices, one before her move in andone after move out.

Our records show [redacted] moved out of the [redacted] on September 23, 2015, due to job relocation. The lease contract ended on February 9, 2016. Due to the early termination of the lease by the resident the amount charged on the final account statement was $1777.28. The apartment...

was released to the market and was moved into by another occupant on October 3, 2015, therefore releasing [redacted] from his accelerated rent obligation per the lease contract. Due to non-payment of the final account statement after attempts of collecting payment, the account was sent to [redacted]. Our records do not match [redacted]’s amounts owed in his correspondence to the Revdex.com. We would very much like to understand [redacted]’s request so we can come to a final resolution. Sincerely, [redacted]

We have been in direct contact with this resident and reversed all the fines and fees that were posted to her account.

Complaint: [redacted]
I am rejecting this response because:This complaint is in regards to the [redacted] located at [redacted].I apologize for the misunderstanding. The [redacted] was a great place to live and the team was very kind when we had to relocate for work. We paid the re-letting fee and everything else was cleared up correctly per the previous note. All stated issues are with the poor handling of the [redacted], since we have worked with a [redacted] before and [redacted] apt. we initially felt comfortable with the location and team since they have been amazing prior to this.Could the [redacted] follow the same example as the [redacted] (since they are both [redacted] and should have the same rules) and charge simply the re-letting fee and use the suredeposit for all remaining items as was done previously?
Regards,
[redacted]

The undersigned attorney and law firm represent the Owner. We have been retained by the Owner to collect a debt. All information gathered regarding the Residents may be used for debt collection purposes. The purpose of this letter is to notify you that the Owner has discovered your recent public remarks regarding the Owner on the Internet and received your recent complaints through public-reporting agencies, to demand that you immediately delete and retract all such baseless allegations and comments, that you cease from such activity and that you pay the debt that you continue to owe the Owner as described below. As identified by its terms, the earliest date on which the Lease can end is May 19, 2017  (the "Lease Term End Date"). In order to properly terminate the Lease, either party (Owner or Residents) must provide written notice to the other, not fewer than sixty (60) days prior to the termination date, which may not terminate the Lease before the Lease Term End Date. However, on October 3, 2016, you delivered a written notice to the Owner that you had purchased a home and would be vacating the Premises in fifty-eight (58) days: by November 30, 2016. The Owner informed you that your notice did not comply with the terms of the Lease to which you had agreed (including but not limited to all rent), and that you remained liable for all amounts agreed to in the Lease, regardless of when you vacated, subject to our client's duty to mitigate its economic damages under the Lease and Texas law. At the time you vacated the Premises, the balance owed by the Residents to the Owner, ($7,002.17) was calculated correctly after taking into account all deposits on hand. Pursuant to the Lease and applicable law, a written notice was delivered to the Residents, at the Residents' forwarding address, accounting for the disposition of the security deposit and calculating the remaining balance owed. The balance included all rent owed under the Lease, a Reletting Charge for the Residents' election to vacate the Premises without providing proper notice, utility charges used during the Residents' occupancy of the Premises, and replacement and cleaning charges related to property damage above normal wear and tear. The debt v1/4 as not satisfied in whole or in part. In turn, in accordance with the terms to which you agreed in the Lease, the balance owed was sent to a third-party collection agent. The Premises were restored to a clean and rentable condition by the Owner and placed back on the market. These mitigation efforts fortunately resulted in a third party signing a lease for the Premises, commencing February 1, 2017. Upon the Owner's receipt of rental amounts from its new resident, the balance owed by the Residents was credited and adjusted downward significantly to $2,340.60 USD (the "Debt"). The Owner notified its collection agent promptly of the adjustment. Rather than paying the Debt, or any portion of it, you began making untrue and defamatory statements regarding the Owner and its representatives through social media and the wider Internet (including but not limited to [redacted] and [redacted]), and tiling erroneous complaints to consumer rating agencies. You have admitted in writing that you owe some of the amounts included in the Debt, but have failed to pay even those amounts. Instead, you have made baseless allegations against our client following the unfortunate situation you created unilaterally, as described above. Your conduct is not only discourteous and unprofessional, but it constitutes a default of the Lease itself. The Owner demands that you immediately_ remove the above-referenced  defamatory remarks, as well as the entire posts and reviews in which they are located, from  the Internet. The Owner further demands that you cease and desist from engaging in all  such defamatory activities regarding the Owner. Should you: i) fail to remove the posts; or 2) continue to level baseless and derogatory public comments toward the Owner; we shall be instructed to take any and all actions necessary to protect the Owner's rights and shall pursue all related remedies, including but not limited to instituting litigation, in which the Owner shall seek all damages incurred by your actions, its attorneys' fees, costs of court and interest at the highest rate allowable by law. Demand is hereby additionally made that you tender the amount of $2,340.60 USD (the "Debt") to the Owner. The Debt does not, at this time, include attorneys' fees. However, should you not promptly pay the Owner the Debt, attorneys' fees, for which you are responsible under the Lease and applicable law, shall begin to mount. Unless, within thirty (30) days after your receipt of this notice, you dispute the validity of the Debt as described in this letter, or any portion thereof, the Owner will assume that the Debt is valid. If you dispute the Debt within thirty (30) days after receipt of this notice, we will obtain a verification of the Debt and forward such verification to you. We have been retained by the Owner to collect the Debt on its behalf and any information we receive in connection with the Debt will be used for collection purposes. If within thirty (30) days after receipt of this letter you fail to pay the amount owed, then the Owner will instruct us to take appropriate measures to collect the total sum due including, but not limited to, instituting further collection activity and litigation, in which the Owner shall seek recovery of all court costs, interest, expenses and attorneys' fees.  Please note that, if after removing all negative statements referenced herein from the Internet, you would like to propose a counter-offer to the Owner (in which you offer to pay the Owner a lesser amount than the Debt), the Owner will be more than happy to consider accepting such offer, in exchange for a full resolution of all disputes that exist between the Owner and Residents. Otherwise, the Owner intends to reserve all rights and remedies provided to it by and through the Lease and applicable law, including those related to debt collection. Any responses to this letter should be directed to me, rather than to my client or through  publicly-available databases. Nothing contained herein shall serve to waive or relinquish any rights or remedies that our client has. It is our client's intention to preserve all rights and remedies.  Very truly yours,

The repairs to the elevators are currently pending but we are doing everything we can to get these repairs completed in a timely manner. We are in the process of collecting bids on the proper scope of work that needs to be completed in order to ensure the elevators are functioning properly. Bids...

should be turned into us within 7-10 weeks. After we receive the bids we will move forward with the repairs as quickly as possible. An email has been sent out to all of our residents notifying them of the most recent repair time line and we will continue to do this throughout the process.

Complaint: [redacted]
I am rejecting this response because: SoNA apartments needs to get educated about the BEST PRACTICES OF APARTMENT MANAGEMENT.1) I asked SoNA apartments to supply evidence in my first response and they supplied nothing. In this second response, all of this so-called "evidence" looks fabricated to cover their mistakes and I have no reason to accept it. 2)  This apartment complex in all honesty was the worst experience of my entire life YET I paid on time every month (not a single late payment), minded by business and followed all their rules and regulation YET they are still trying to penalize me with their LIES and DISHONEST MANAGEMENT ([redacted] especially). This establishment is outdated and dangerous, and I am so content living in my new apartment built in 2010 that charges the same price. I see a sure difference in management style. I would never take "education" from a complex that does not know how to properly manage their complex. Everything was horrible from the dishonest and unresposiveness of the local management team to the actual living conditions during my tenancy. Everything was broken, old and outdated. My hot water went out repeatedly, this complex has issues with pests and I endured harassing notes from their team about my day guest, yet they didn't properly notify me of the "60 day to vacate" rule. This is a very short recap of my experience, because it isn't worth my time and energy anymore (they will continue to lie and try to cover their mistakes). Key take away/advice I can offer to the public, DON'T STAY HERE. There are too many modern apartments with better management. 
Regards,
[redacted]