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Top Organic Labs

301 W Platt St # 679, Tampa, Florida, United States, 33606-2292

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Top Organic Labs Reviews (%countItem)

Ordered trial offer from top organic and was charged $89.95 for the past two months and did not receive any products.
The cancellation number does not work. I emailed customer support and got no reply so there is no way for me to cancel the order. I would have to get a new debit card and because of one account that stealing my money I now have to redo all my auto pays for all my actual bills.

Desired Outcome

I would like my money back and no more reoccurring charges.

Top Organic Labs Response • Aug 20, 2019

Hello ***,

When you order on our website you must agree to the terms and conditions which state that after 14 days + 3 days of shipping you will be charged for the Top Organic Keto and Detox if you do not call to cancel and return the product.

Your trial started when you ordered the products on 06/30/2019 which you paid shipping and handling fees of $5.95 & $4.95. Your trial ended on 07/16/2019, in which we didn't receive any call from you thus, your account has been kept active.

We have cancelled your account today (08/20/2019) and as a ONE TIME courtesy, we have refunded you back $89.95 without the need to return any of our products.

Please allow 5-10 business days depending on your bank's processing time for the credit to reflect back to your account.

Rest assured, the account is cancelled and you wont receive any further charges.

If you have any other questions please contact our customer service department at 888-671-3896.

Thank You

Purchased two orders from this company Aug 10. Company's phone number disconnected. Money taken from account no products sent Aug 19
Shipping order number to XXXXX and XXXXX X. Received email August 10th that product was being processed money was taken out of my account and as of August 19th still have not received the product one totaling $4.95 another $5.95. called the number which has been disconnected purchased with debit card online

Desired Outcome

Either send the product or refund my money

Top Organic Labs Response • Aug 20, 2019

Hello ***,

When you order on our website you must agree to the terms and conditions which state that after 14 days + 3 days of shipping you will be charged for the Top Organic Keto and Detox if you do not call to cancel and return the product.

Your trial started when you ordered the products on 08/10/2019 which you paid shipping and handling fees of $5.95 & $4.95.

We have cancelled your account and refunded the shipping and handling fees of $5.95 & $4.95.

Please allow 5-10 business days depending on your bank's processing time for the credit to reflect back to your account.

Rest assured, the account is cancelled and you wont receive any further charges.

If you have any other questions please contact our customer service department at888-671-3896.

Thank You,â?¯

I ordered the Keto and detox. No delivery of product and after trys to contact , there is no reply and number out of order.
I ordered product 8/10/2019. Have not recieved product as of today. Tried calling and says number out of order. Tried emailing and comes back domain not found. Feel I have been scamed.

Desired Outcome

My money back

Top Organic Labs Response • Aug 20, 2019

Hello ***,

When you order on our website you must agree to the terms and conditions which state that after 14 days + 3 days of shipping you will be charged for the Top Organic Keto and Detox if you do not call to cancel and return the product.

Your trial started when you ordered the products on 08/10/2019 which you paid shipping and handling fees of $5.95 & $4.95.

We have cancelled your account and refunded the shipping and handling fees of $5.95 & $4.95.

Please allow 5-10 business days depending on your bank's processing time for the credit to reflect back to your account.

Rest assured, the account is cancelled and you wont receive any further charges.

If you have any other questions please contact our customer service department at888-671-3896.

Thank You

Stole over $200 from me and won't return it

Top organic sold me a $50 gift card then gave me a fake gift card number and through many emails gave me a run around before deleting their website.
R from top organics off of the :) 360 Twitter page. Not only did it take a month to get an email from them after many times are enquiring about it but then they sent me a fake gift card code I complained about it and I kept getting emails from Josie saying that they were working on it O we sent you an email and it had a new card and that we don't know why the other one wasn't working they basically were only created to make money off of other people or their project didn't work out as well as planned because of their overpriced organic feminine products so they just stole other people's money I'm assuming. So I go on this emailing with this Josie lady and she pretends like she's trying to help me and then all of a sudden deleter email account and all of a sudden the address to the website is no longer reachable and that's why I'm here I want my $50 Josie.

Desired Outcome

I simply want my money back to simple $50 give it back if you couldn't provide the products then don't lie and lead me on be honest I wouldn't mind if you were like you know things didn't work out as planned I can afford it. But no this was not handled professionally

Top Organic Labs Response • Aug 13, 2019

We regret to inform you; after thorough research, *** is not listed in our system; she does not have an account nor has been billed by our company.
If you have any other questions please contact our customer service department at888-671-3896.

Thank You,â?¯

Customer Response • Aug 15, 2019

(The consumer indicated he/she ACCEPTED the response from the business.)
I apologize. My mistake.

I've tried calling to contact you guys about my trial to cancel it none of the numbers given work. I got charged 180.00
I would like to receive my money back

Desired Outcome

I signed up for a trial never said I would get charged for 90.00 twice

Top Organic Labs Response • Aug 13, 2019

Hello ***,

When you order on our website you must agree to the terms and conditions which state that after 14 days + 3 days of shipping you will be charged for the Top Organic Keto and Top Organic Detox, if you do not call to cancel and return the product.

Your trial started when you ordered the products on 07/25/2019 which you paid shipping and handling fees of $5.95 and $4.95. Your trial ended on 08/10/2019, in which we didn't receive any call from you thus, your account has been kept active.

We have cancelled your account on (08/11/2019) as per your email request and as a ONE TIME courtesy, we have refunded you back $88.97 and $89.95 without the need to return any of our products.

Please allow 5-10 business days depending on your bank's processing time for the credit to reflect back to your account.

Rest assured, the account is cancelled and you wont receive any further charges.

If you have any other questions please contact our customer service department at 888-671-3896.

Thank You,â?¯

Customer Response • Aug 13, 2019

(The consumer indicated he/she ACCEPTED the response from the business.)
Thank you but I tried to call to cancel it every number I was given / found didn't work.

The number provided isn't connected 800 853 2956. I want to cancel and return my products which I have not opened for a full refund.
I dont remember the purchased date. I think it was 7/26 or 7/29/2019. I paid with my debit card.

Desired Outcome

Cant get ahold of the company with this provided number 800 853 2956

Top Organic Labs Response • Aug 13, 2019

Hello ***,

When you order on our website you must agree to the terms and conditions which state that after 14 days + 3 days of shipping you will be charged for the Top Organic Keto and Top Organic Detox, if you do not call to cancel and return the product.

Your trial started when you ordered the products on 07/26/2019 which you paid shipping and handling fees of $5.95 and $4.95. Your trial ended on 08/11/2019, in which we didn't receive any call from you thus, your account has been kept active.

We have cancelled your account on (08/12/2019) and as a ONE TIME courtesy, we have refunded you back $88.97 and $89.95 without the need to return any of our products.

Please allow 5-10 business days depending on your bank's processing time for the credit to reflect back to your account.

Rest assured, the account is cancelled and you wont receive any further charges.

If you have any other questions please contact our customer service department at 888-671-3896.

Thank You,â?¯

Customer Response • Aug 13, 2019

(The consumer indicated he/she ACCEPTED the response from the business.)
They have decided to refund all of the money back. I am happy with that 100%, and that they cancelled my account.

I never received the product. I also tried to cancel and the phone number is not in service and the websites could not be found. They charged me $89.
I purchased the product on the 15th of July. I thought it was just shipping. I purchased the keto cleanse (with two separate cards) and the detox. about a week later I received only one bottle of the keto pills. I emailed the company to let them know I made a mistake with my cards and they said they would fix it. So I should have received only one bottle of keto pills and one bottle of the detox. I never received the detox so I went to cancel and the number was no longer in service and the emails kept getting sent back to me from Mailer Demon. I finally found their website and put in the cancellation form, after disputing the charges and requesting a new debit card from my bank. The company wrote me back. On July 31st I got charged $89 on the card that should have never gotten charged anything at all because I never received anything. I went to try and find their websites again, and they were gone, also the number is out of service still. I emailed again, the email got sent back again. The company is a complete scam.

Desired Outcome

I would just like my $89 dollars refunded and a confirmation that all three of my orders have been canceled for BOTH cards. I do not want to have to get a new debit card for my other account as well.

Top Organic Labs Response • Aug 01, 2019

Hello ***,

When you order on our website you must agree to the terms and conditions which state that after 14 days + 3 days of shipping you will be charged for the Top Organic Keto if you do not call to cancel and return the product.

Your trial started when you ordered the products on 07/14/2019 which you paid shipping and handling fees of $6.84 and $6.82.Your trial ended on 07/30/2019, in which we didn't receive any call from you thus, your account has been kept active.

We have cancelled your account today 08/01/2019 and as a ONE TIME courtesy, we have refunded you back $89.95 without the need to return any of our products.

Please allow 5-10 business days depending on your bank's processing time for the credit to reflect back to your account.

Rest assured, the account is cancelled and you wont receive any further charges.

If you have any other questions please contact our customer service department at 888-671-3896

Thank you

Have tried to call them to cancel my "subscription"
I have called them on multiple lines that the Revdex.com have posted and one was answered but upon hearing the words I would like to cancel my subscription I was hung up on I have read through this website that they will charge a 80+ dallor fee after a few weeks and I am trying to cancel it before that happens but they won't respond to my phone calls.

Desired Outcome

I am trying to return their goods and not get charged

Top Organic Labs Response • Jul 30, 2019

Hello ***,

When you order on our website you must agree to the terms and conditions which state that after 14 days + 3 days of shipping you will be charged for the Top Organic Keto and Detox, if you do not call to cancel and return the product.

Your trial started when you ordered the products on 03/22/2019 which you paid shipping and handling fees of $5.95 and $4.95.

You sent us an email requesting to cancel your account. Rest assured you will no longer be billed or receive further shipments.

If you have any other questions please contact our customer service department at 888-671-3896.

Thank You

Customer Response • Aug 06, 2019

The issue has been solve through their email

I fell as if I was scammed.
I fell as if I was scammed. My total for my two bottles we're about $10 woke up this morning with two 80 charges every number connected to organic labs are disconnected and not working want my money back please it never told
Me about later charges for $140.

Desired Outcome

Money back

Top Organic Labs Response • Jul 24, 2019

Ms.

When you order on our website you must agree to the

terms and conditions which state that after 13 days +

4 days of shipping you will be charged for the Top

Organic Keto & Detox if you do not call to cancel and

return the product.

https://www.toporganic-keto.com/
https://www.toporganic-keto.com/terms.php

Your trial started when you ordered the products on

7/5/2019 which you paid shipping and handling fees

of $4.95 & $5.95. Your trial ended on 7/21/2019, in

which we didn't receive any call from you thus, your

account has been kept active.

Your account has been cancelled on 7/22/2019, rest assured no further charges will be taken out from you account.

We do not normally do this but as a ONE time

courtesy we have refunded the account $89.95 &

$88.97 today 7/24/2019, you should see a refund on

your account within 3-5 business days.

If you have any further questions or concerns please

feel free to call me directly at 813-518-8855 my

name is Jesse and I am here to help!

Hello,
I tried to call call them on the phone #, but it says the phone #is out of service, been trying to contact them for a few days but no luck.
And yes you think you are getting a sample for $5.95 but you have to refund within 14 days, other wise they will automatically charge your account.

I knew this because previously I was able to contact them and when I asked they told me this. But now I am trying to contact them but no answer

I have called several times to cancel order because there is a product in that order that I did not want. Please cancel my subscription & order.
I received an email confirming my order which somehow added a different product that I did not want. I read a lot of complaints about additional charges that they were not aware of. Please cancel my order and my subscription (that wasn't said anywhere on the website).

Desired Outcome

Please refund me for the products and the subscription.

Top Organic Labs Response • Jul 18, 2019

Mr.

Your account has been cancelled, rest assured no further charges will be taken out from you account.

If you do not wish to keep the products, kindly return it back to us with RMA number : XXXXXXXXXXXXXXX.

We do not normally do this but as a ONE time courtesy we have refunded the account $4.95 & $5.95 today 7/18/2019, you should see a refund on your account within 3-5 business days.

If you have any further questions or concerns please feel free to call me directly at 813-518-8855 my name is Jesse and I am here to help!

Sent us something that we did not order. Want to charge us a "stacking fee" if we return it. Giving us a problem on the phone.
Sent us something we did not order and are not making it easy to return it on the phone.

Desired Outcome

we want the charges to our credit card reversed.

Top Organic Labs Response • May 28, 2019

Hello ***,

When you order on our website you must agree to the terms and conditions which state that after 14 days + 3 days of shipping you will be charged for the Top Organic Garcinia and Detox, if you do not call to cancel and return the product.

Your trial started when you ordered the products on 04/04/2019 which you paid shipping and handling fees of $5.95 and $4.95. Your trial ended on 04/20/2019, in which we didn't receive any call from you thus, your account has been kept active.

You called to cancel on 05/24/2019 and spoke with one of our Customer Service Supervisor and we were able to WAIVE the restocking fee upon returning the products

Since we haven't receive the returned shipment yet, as courtesy we went ahead and process the remainder refunds for $53.97 and $54.95. We assure you your account has been cancelled no further charges will be taken out from you account.

Please allow 5-10 business days depending on your bank's processing time for the credit to reflect back to your account.

Rest assured, the account is cancelled and you wont receive any further charges.

If you have further questions or concerns please feel free to call us at 1-800-853-2956.

Thank you

I believe their practices are dishonest and misleading
On april9 2019 I saw an advertisement for receiving a sample for shipping and handling for 4.95 for detox and 5.95 for garcinia .I paid the shipping and handling with my debit card.I looked very closely for any hidden cost and I found none.So I sent off for the products forgot about them and never received them or thought about them until My pension check on 5/1/2019. was deposited and it said cashed 89.95 and 88.97 before I got my money.I called and they gave me XXXXXXXXXXX to call .I call and Mark was the rep he stated that I signed for a subscription.I aaked him for what. because at this I didn't know what was for. He told me that I signed and it told me what t was before I sined.I told if I had the product I would tell you what it was. He told me what it was wel I told him I forgot all about that I NEVER RECEIVED IT AND IF I DIID I WOULD HAVE SENT IT RIGHT BACK.THEY NEVER EVEN SENT ME A EMAIL TELLING ME ANYTHING. I WOULD NEVER SPEND 180.00 ON THOS NONSENSE. I WANTED MY MONEY BACK HE STATED HE COULD ONLY GIVE ME 130.00 BACK. I WANTED TO KNOW WHY AND HE STATED THAT BECAUSE UPS STATED THEY DELIVERED TO ME. I SAID THEY DIDN'T PUT ANYTHING AT MY DOOR OR APARTMENT.HE GAVE ME A TRACK NUMBER .SINCE WHEN DOES GARCINIA COST 90.00 AND DETOX 88.97.I WOULD NEVER EVER AGREED TO THAT. I AM PUTTING THEM ON FACEBOOK I TOLD HIM AND ALL THE OTHER SITES BUYERS BEWARE.I SEE ON Revdex.com WEBSITE THAT THEY CHARGED EACH CUSTOMER SOMETHING DIFFERENT FOR THE SAME PRODUCT.IT JUST NOT RIGHT I WILL NEVER GO FOR ANYTHING SAYING JUST PAY 4.95 FOR THIS WHILE PRODUCT LAST. NEVER AGAIN .

Desired Outcome

FULL REFUND

Top Organic Labs Response • May 01, 2019

Ms.

When you order on our website you must agree to the terms and conditions which state that after 14 days + 3 days of shipping you will be charged for the Wrinkle Cream if you do not call to cancel and return the product.

https://toporganic-garcinia.com/
https://toporganic-garcinia.com/terms.php

Your trial started when you ordered the products on 4/9/2019 which you paid shipping and handling fees of $4.95 & $5.95. Your trial ended on 4/25/2019, in which we didn't receive any call from you thus, your account has been kept active.

You had called to cancel on 5/1/2019 and your account had been refunded a ONE TIME courtesy credit for $65 each without being required to return the product.

We do not normally do this but as a ONE time courtesy we have refunded the account additional $24.95 & $23.97 today 5/1/2019, you should see a refund on your account within 3-5 business days.

If you have any further questions or concerns please feel free to call me directly at 813-518-8855 my name is Jesse and I am here to help!

Customer Response • May 02, 2019

(The consumer indicated he/she ACCEPTED the response from the business.)
First of all I didn't order wrinkle cream .I never received the product to contact and decline the merchandise. I refused the merchandise because I didn't know what it was.You don't disclose to the consumer that information when offering the product.I've learned to never accept orders like this one again. Thank you very much.

While you think you are getting a free sample for $5.95, if you don't contact them within the 14 days, they automatically charge you $89.95 because the sample that was sent was a full 30 day supply.

Huge misleading advertising - hopefully you have your glasses on before plunking down that $5.95.

I DO NOT WANT THIS PRODUCT!!!! THEY KEEP SENDING ME A BOX EVERY MONTH AND I SEND IT BACK. PLEASE DO NOT SEND ANOTHER SHIPMENT!!!!!
i'M NOT OPENING THE BOX TO GIVE YOU ALL THE INFORMATION, OTHERWISE I'M STUCK WITH IT. IT WAS A WEIGHT LOSS SUPPLEMENT THAT i'M NOT HAPPY WITH, FROM TOP ORGANIC LABS.

Desired Outcome

STOP BILLING ME AND SENDING ME THIS PRODUCT!!

Top Organic Labs Response • Apr 17, 2019

When you order on our website you must agree to the terms and conditions which state that after 14 days + 3 days of shipping you will be charged for the bottles if you do not call to cancel and return the product. You will automatically be enrolled in a monthly shipping until you call and cancel your account.

Your trial started when you placed the order on 12/22/2018 and ended on 01/07/2019 in which we didn't receive any call from you thus why your account has remained active and charged you for another month's supply of the products.

We have cancelled your account and as a ONE TIME courtesy, we have credited you back $178.92 without the need to return any of our products.

Rest assured, the account is cancelled and you wont receive any further charges.

Thank you!

credit card charged for additional product not ordered or delivered
I placed an order for samples of products. I received those products. On my next credit card bill, I was charged very high amounts that I did not authorized. I received no additional product for those charges. I have been unable to reach the company to dispute the charges.

Desired Outcome

I would like to have all of the charges from this company refunded.

Top Organic Labs Response • Apr 10, 2019

Mr.,

When you order on our website you must agree to the terms and conditions which state that after 14 days + 3 days of shipping you will be charged for the bottles if you do not call to cancel and return the product. You will automatically be enrolled in a monthly shipping until you call and cancel your account.

http://alphalabs-garcinia.com/
http://alphalabs-detox.com

Your trial started when you ordered the products on 02/04/2019 which you paid a shipping and handling fee of $4.97 for ALPHALABS GARCINIA and $5.97 for ALPHALABS DETOX. Your trial ended on 03/07/2019, in which we didn't receive any call from you thus, your account has been kept active.

We have cancelled your account when you emailed last 04/06/2019 and there has been no further charges on your account under ALPHALABS brands

We want this matter resolved for you. We went ahead and refunded the full amount of $89.99 that was charge on 03/07/2019 and $89.99 that was charge on 04/06/2019. We also tried to process you the refund of $88.87 that was charge on 03/07/2019 but it did not go through. We tried to call the number that we have on file but no answer on your end, we need you cooperation so that we can verify your shipping address where in that way we can send you a cheque/check for the remaining amount of $88.87. The amount that we succesfully process will reflect back to your account in 5-10 business days depending on your banks processing time.

If you have any other questions please contact our customer service department at? (877) 206-1218

They sent their product (garcinia cambogia) and charged me for it without me ordering it.
I was researching their product garcinia cambogia but did not order anything. Suddenly a bottle comes in the mail, postmarked 2/9/19. I emailed them about the issue. Today a second bottle arrives, postmarked 3/28/19. I want the charges returned and have sent them an email so stating.

Desired Outcome

I will send back the 2 bottles and want a refund.

Top Organic Labs Response • Apr 17, 2019

Mr.,

When you order on our website you must agree to the terms and conditions which state that after 14 days + 3 days of shipping you will be charged for the Top Organic Garcinia if you do not call to cancel and return the product.

https://toporganic-garcinia.com/
https://toporganic-garcinia.com/terms.php

Your trial started when you ordered the products on 2/8/2019 which you paid shipping and handling fees of $5.95. Your trial ended on 2/24/2019, in which we didn't receive any call from you thus, your account has been kept active.

You had emailed to cancel on 4/2/2019 and as a ONE TIME courtesy, we have credited you back $39.90 without the need to return any of our products.

Thank you!

The advertisement was for a one time. Subsequently I started receiving pills each month and my checkin account was debited each month.
I did not authorize a monthly subscription nor did I authorize funds to be deducted from my bank account. Both the subscription
and the debit to my account are unauthorized and I want the funds restored to my checking account and the monthly deliveries to stop.

Desired Outcome

Refund the unauthorized charged to be restored to my checking account and the deliveries to stop.

Top Organic Labs Response • Apr 17, 2019

Ms.,

When you order on our website you must agree to the terms and conditions which state that after 14 days + 3 days of shipping you will be charged for the Top Organic Garcinia and Detox if you do not call to cancel and return the product.

https://toporganic-garcinia.com/
https://toporganic-garcinia.com/terms.php

Your trial started when you ordered the products on 12/31/2018 which you paid shipping and handling fees of $5.95 & $4.95. Your trial ended on 1/16/2019, in which we didn't receive any call from you thus, your account has been kept active.

You had called to cancel on 4/3/2019 and your account had been refunded a ONE TIME courtesy credit of $50 off each charge for the previous charges. Since we haven't receive the returned shipment yet, as courtesy we went ahead and process the remainder refunds for $48.97 and $49.95 for the recent charges. We assure you your account has been cancelled no further charges will be taken out from you account.

Thank you!

Received pkg in mail from Fulfillment center, Top Organic Labs. I have no idea what they are for/who sent them or what they are for. No way to ask

Am afraid to take something that Is not familiar to me. I did order some wight loss, advertised, AS BEING BACKED BY SHARK TV PROGRAM. WHEN I ORDERED THEY GAVE ME A CHOICE OF ANOTHER PRODUCT, WHICH I DECLINED. WHEN THE BILLING SHOWED THE OTHER ITEM WAS ADDED ANYWAY, again no way to contact or stop. This may be them. They show as: 1-garcinia cambogia, which I would not order and 2-detox, which I already take. SCAMS, BUT I AM SRPRISED AT SHARK TV SHOW BEING INVOLVED. cAN RETURN, NEVER BEEN OPENED.

Desired Outcome

jUST WANT A REFUND CAN SEND UNOPENED BOTTLES BACK. NEED TO KNOW WHERE TO SEND THEM AFTER I RECEIVE THE REFUND. HAVE BEEN STUNG SO MANY TIMES, SHOULD KNOW BETTER. NO PROTECTIONS FOR SENIORS, NOT EVEN FROM BANKS.

Top Organic Labs Response • Apr 15, 2019

Ms.

When you order on our website you must agree to the terms and conditions which state that after 14 days + 3 days of shipping you will be charged for the bottles if you do not call to cancel and return the product. You will automatically be enrolled in a monthly shipping until you call and cancel your account.

https://toporganic-garcinia.com/terms.php

Your trial started when you ordered the products on 03/23/2019 which you paid a shipping and handling fee of $4.95 (Top Organic Detox) and $5.95 (Top Organic Garcinia) Your trial ended on 04/09/2019, in which we didn't receive any call from you thus, your account has been kept active.

We have cancelled your account today and there has been no further charges on your account under Top Organic brands.

We want this matter resolved for you. We went ahead and refunded the Full amount of $89.97 for (Top Organic Detox) and $89.95 for (Top Organic Garcinia) total refund amount processed is $178.92 without any more requiring you to return any products. The amount will reflect back to your account in 5-10 business days depending on your banks processing time.

Rest assured, I have placed notations in your account regarding this.

If you have any other questions please contact our customer service department at? 1-(800-853-2956)

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Address: 301 W Platt St # 679, Tampa, Florida, United States, 33606-2292

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