Top Organic Labs Reviews (%countItem)
Top Organic Labs Rating
Address: 301 W Platt St # 679, Tampa, Florida, United States, 33606-2292
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www.trytopgolddetox.com
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Sneaky and deceptive! Did not order these ... I too was scammed!! My credit card was cancelled and all charges disputed. Pain in the butt !! This company needs to get shut down!
This merchant enrolled me in a subscription without notice and later charged my credit card several times. No subscription information was provided.
After ordering what I thought was a one time supplement purchase (on 1/23/19), I was enrolled in a subscription/trial plan. During the ordering phase there was no indication of this being a trial, nor did the packaging contain any information that this was a trial/subscription plan, despite the company claiming that I signed a document attesting to this trial/subscription. Additionally, while ordering the initial supplement, prior to checkout, a screen popped up asking if I wanted to order another product for $5. I was unable to complete the order or exit this screen unless I agreed to order the additional product, which I was later billed for. I have been billed on three occasions for $89.95 (on 1/23/19), $88.97 (on 2/1/19) and $89.95 (on 2/22/19). I contacted the company on 2/27/19 after receiving another product in the mail which I did not order, and quite honestly, was surprised to receive. Prior to receiving this package, I had no idea the company had previously charged my card, or that I was enrolled in a subscription. I spent a considerable amount of time on the phone with the company, was placed on hold numerous times, and was told that I did agree to both a trial and subscription over and over. The company did agree to refund $100 initially (which was credited back to my card on 2/27/19) , and to refund additional charges if I mailed back the unopened supplement that I received. I mailed back the supplement, and according to my tracking receipt, the item was delivered several weeks ago, yet I have still not received any refund. Additionally, when I spoke to the representative on the phone, it took considerable time to get her to cancel the subscription as she continued to state that it would be put "on hold". I had to continue to press to get her to cancel my subscription, which, eventually, she agreed to. The company did send me confirmation emails documenting the calls. I have also reached out to my credit card company to dispute the charges.
I am requesting a full refund due to the deceptive nature of the advertising. Despite the company insisting that there was an agreement to the trail/subscription, this was not stated anywhere during purchase time, or contained in the shipments.
Ms.,
When you order on our website you must agree to the terms and conditions which state that after 14 days + 3 days of shipping you will be charged for the bottles if you do not call to cancel and return the product. You will automatically be enrolled in a monthly shipping until you call and cancel your account.
http://toporganic-garcinia.com/ and http://toporganic-detox.com/
Your trial started when you ordered the products on 01/07/2019 which you paid a shipping and handling fee of $5.95 for Top Organic Garcinia and $4.95 for Top Organic Detox. Your trial ended on 01/23/2019, in which we didn't receive any call from you thus, your account has been kept active.
We have cancelled your account when you called last 02/27/2019 which on the same date also you agreed a refund of $60 for previous charge and $40 as an initial refund were you are also informed that the remaining refund will be process once we recieve the product since you are advice and agreed to return the latest product that you recieve with the RMA number to make the return valid. on that date 02/27/2019 that we cancelled your account there has been no further charges on your account under Top Organic brands.
We want this matter resolved for you. We went ahead and refunded the remaining amount of $49.95 and $28.97 and aside from that amount, we also process you successfully the full refund of $89.95 that was charge on 01/24/2019 without any more requiring you to return any products. The amount will reflect back to your account in 5-10 business days depending on your banks processing time
If you have any other questions please contact our customer service department at?1-800-853-2956
CLAIM free trial just pay shipping and now have charged my account $89 at least twice maybe more and don't even send anything!!
Feb 5th and March 1st my card was charged not comfortable putting account info here. There is no way of contacting these scam artists, no links work on their site or phone number is bogus.
All money returned and stopping charges
Hello ***,
When you order on our website you must agree to the terms and conditions which state that after 14 days + 3 days of shipping you will be charged for the Top Organic Labs, if you do not call to cancel and return the product.
Your trial started when you ordered the products on 01/08/2019 which you paid shipping and handling fees of $4.95 and $5.95. Your trial ended on 01/25/2019, in which we didn't receive any call from you thus, your account has been kept active.
We have cancelled your account and as a ONE TIME courtesy, we have refunded you back 88.97 without the need to return any of our products.
Please allow 5-10 business days depending on your bank's processing time for the credit to reflect back to your account.
Rest assured, the account is cancelled and you wont receive any further charges.
If you have further questions or concerns please feel free to call me directly at 1-800-853-2956.
Thank you
Wendy signed up for a trial sample of Top Gold Cleanse and Top Gold Max Push. She did not sign up for a subscription yet we were billed yesterday for another installment and we did not receive it yet. I immediately called, when through a long process of how they cannot stop the shipment, getting an RMA # *** for the outside of the box, a shipping address and confirmation that when I return it I pay a 10% restocking fee, and then they hung up on me. I called back, had to repeat the entire process, and this time Jessa indicated it's a $20 each product restocking fee plus return shipping. I proceeded to tell Jessa what I just went through on the phone with the other rep, and she apologized and she provided me another offer, to simply keep it and give it to one of my friends, ridiculous.
I asked her for the website, and she provided something for Garcinia, which we did not order. I cannot see to find a solid web presence for Top Organic and when I search for them I get the Revdex.com site which is how I got to you. Hoping you can assist us in filing a complaint. Again, we received no other shipments yet, and all we want is the ability to a) stop being billed/shipped product and b) receive a full refund for the unopened product which also has not yet arrived.
Our contact info is as follows:
*** Hillsborough NJ 08844
Regards
Refund
Ms.,
When you order on our website you must agree to the terms and conditions which state that after 14 days + 3 days of shipping you will be charged for the bottles if you do not call to cancel and return the product. You will automatically be enrolled in a monthly shipping until you call and cancel your account.
https://toporganic-garcinia.com/terms.php
Your trial started when you ordered the products on 12/30/2018 which you paid a shipping and handling fee of $5.95 (Garcinia) and $4.95 (Detox) Your trial ended on 01/20/2019 , in which we didn't receive any call from you thus, your account has been kept active.
We have cancelled your account when you called last 02/23/2019 and there has been no further charges on your account under Top Organic brands. You had also agreed to the refund of $40.00 by the time you call to cancel and talk to our representative.
We want this matter resolved for you. We went ahead and refunded the remaining amount of $58.40 without any more requiring you to return any products. The amount will reflect back to your account in 5-10 business days depending on your banks processing time.
If you have any other questions please contact our customer service department at?1-800-853-2956.
Ordered free samples of Top Organic Miracle Garcinia and Miracle Detox, with only minimal shipping charged. 2 additional orders of each product ($89.95 x 2, and $ 88.97 x 2) have been billed to my credit card account for 1/19 and 2/19. (for total of 357.84) These were not ordered, nor did I see that shipping would continue monthly. Fulfillment Center (Fla) distributed these for Top Organic, Albuquerque, N.M., 87102. (1-800-853-2956.) Attempted contact unsuccessful. Most deceptive advertising scam I have ever been involved in.Credit card company has been alerted, as well. Products distributed from: Fulfillment Center, Top Organic Labs, 301 W.Platt St. #679, Tampa, Fla. 33606 (phone: 1-800-853-2956). In addition to all this, allergic reaction to products.
Refund No more shipments and FULL refund. ($357.84). Most deceptive scam I have ever been involved in. Cannot reach them.
Hello ***,
If you can call us back with your bank , we can gladly offer you a refund. The reason we cannot process a refund at this moment without your bank is because you have already requested one with them. Meaning that they already gave you or are going to give you the amount disputed. If we also refund you the amount, you will receive TWICE the amount and in the end you have the possibility of OVERDRAWING your account or getting TWICE the amount removed from your account.
If you have further questions, please do not hesitate to call us 1-800-853-2956. . We'll be more than happy to assist you.
Thank you
The company in question has contacted me and made restitution in the removal of these charges from my credit card account.
Sent from my iPhone
I agreed to a free trial offer to only pay shipping and handling of $10.50. They without my consent enrolled me into a subscription plan.
On Jan.8 I agreed to a "free trial offer" for Top Organic detox and Top Organic garcinia cambogia. I agreed to pay for shipping and handling $10.50. Nowhere on the web site was there any mention on an auto enrollment into a subscription plan. My credit card company alerted to unauthorized charges to my account. I called the company immediately and was told to call back on Jan. 25 to cancel my subscription. When I contacted Top Organic on Jan. 25 I was told that the subscription would be canceled at that they would credit my account. When my credit card bill arrived I was charged $189.92 They did credit my account $120.00 but I was still left owing $69.89 for the " free trial offer" of $10.50. I contacted Top Organic and was inform that I did not contact them in the allotted time to receive a full refund and I would be responsible for full price on their product. Top Organic apologized for any misunderstanding. There was no misunderstanding this was complete and utter fraud.
I want Top Organic to credit my account $59.32. I will pay the $10.50 for the "free trial offer" as I agreed to do at check out.
Mr.
When you order on our website you must agree to the terms and conditions which state that after 14 days + 3 days of shipping you will be charged for the products if you do not call to cancel and return the products.
https://toporganic-garcinia.com/
https://toporganic-garcinia.com/terms.php
Your trial started when you ordered the products on 1/8/2019 which you paid shipping and handling fees of $5.95 & $4.95. Your trial ended on 1/24/2019, in which we didn't receive any call from you thus, your account has been kept active.
You had called to cancel on 3/5/2019 and your account had been refunded a ONE TIME courtesy credit of $40 without being required to return the product.
When you called us back on 2/18/2019, you had already filed a dispute through your bank. Because of the dispute or any cases pertaining to the charge were confirmed on your account, our representative and supervisor were no longer able to refund any charges to make sure no double refunds are processed.
Thank you!
(The consumer indicated he/she DID NOT accept the response from the business.)
I contacted Top Organic on 1/25/19 to cancel the order (8
+17=25) as instructed through very broken English to do. I thought I had canceled in time even after that there was unauthorized charges to my credit card. The website I ordered the product through made no mention that this was a trial offer. It is very curious that many other people have made the same complaint. I will never do business with this company again and would advise anyone to steer clear of this company.
Hello ***,
We would like to resolve this matter with you. If you can call us back with your bank , we can gladly offer you a refund. The reason we cannot process a refund at this moment without your bank is because you have already requested one with them. Meaning that they already gave you or are going to give you the amount disputed. If we also refund you the amount, you will receive TWICE the amount and in the end you have the possibility of OVERDRAWING your account or getting TWICE the amount removed from your account.
If you have further questions, please do not hesitate to call us 1-800-853-2956. We'll be more than happy to assist you.
Thank you
You need to offer negative stars!!! 5 Thumbs down. They are very sneaky.
*They make it impossible to cancel order.
*No $$ information on the packing slip.
*No contact information.
Signed up for free sample, then started getting boxes and boxes shipped to me for $100s of dollars.
Legitimate businesses don't have to be sneaky and cheat people.
STAY AWAY!!!
If I could, I wouldn't have left even one star! I see exactly why this company has earned an F for the Revdex.com!!! I found charges on my account for two products that I supposedly ordered and after spending over 2 hours on the phone with three different people, they still refused to refund the charges. The charges were stated to be billed by the USPS for shipping and handling. I asked several times for a copy of my online paperwork showing the order and instead of getting what I asked for, the representative would repeat what the charges were for. I never ordered the two products and I never received any products. I initially started with Mike, got disconnected. Called back and spoke with Veena, who flat out lied when I asked to speak with a supervisor. I was told that the supervisors had gone home and weren't available. After several more minutes of Veena repeating "my" order, I asked what time a supervisor would be in tomorrow and was put on hold again so she could find the supervisor. I then spoke with Cardo who, again, repeated "my" order and again would not send me a copy of the transaction. These people are charging our accounts without our consents!! This is just plain wrong! I know it's only $4.95 and $5.95, but do this to several thousand people and, voila, big bucks!!! I'm so disgusted right now that they are getting away with this!!
A full refund of monies taken out of my account
On January 11,2019 I ordered a trail bottle of Top Organic Garcinia Cambogia pills, the advertisement said that I will receive a FREE bottle and all I had to do was to pay for shipping in the amount of $5.95. I did that and receive the bottle within 5-7 business days, on February 2,2019 a payment of $89.95 was charged to my debit card. I called the company and wanted to know why this amount was taken out of my Debit card, I was told that when I purchased the product that I had 14 days to cancel or I would be charged $89.95 for the product. I explained that, that was not what was said nor was it written anywhere when I purchased the product. It only stated that I had to pay for shipping of $5.95 for my FREE bottle, the customer service representative told me since I did not cancel within the 14 days they went ahead and charged my card on Feburary 2,2019 for the amount of $89.95. I explained to her that NO that is not what it said when I ordered and that I wanted a FULL REFUND of my money, she stated that they were only giving me back $65.00 of my money which will take 3-5 business days before it is credited to my debit card and which means they will keep $24.95 of my money. I do not agree at all with this because if I would've seen that I had 14 days from the day that I ordered it which would of been on January 25,2019 to cancel I would have done so, they waited until now 8 days later at 12am on February 2,2019 to take $89.95 out of mt account. Can you please help me to get back the remaining amount of my money which will be the $24.95 I would greatly appreciate it, this company seems very dishonest and they are out to take customers money. My order number is XXXXXX I paid using my Debit card ending in *** I purchased it on January 11,2019. Thank You very much
I am seeking a Full Refund of $89.95 instead of a partial refund of $65.00
Ms.,
When you order on our website you must agree to the terms and conditions which state that after 14 days + 3 days of shipping you will be charged for the bottles if you do not call to cancel and return the product. You will automatically be enrolled in a monthly shipping until you call and cancel your account.
https://toporganic-garcinia.com/terms.php
Your trial started when you ordered the products on 01/11/2019 which you paid a shipping and handling fee of $$5.95 (Garcinia) Your trial ended on 02/01/2019 , in which we didn't receive any call from you thus, your account has been kept active.
We have cancelled your account when you called last 02/02/2019 and there has been no further charges on your account under Top Organic brands. You had also agreed to the refund of $65.00 by the time you call to cancel and talk to our representative.
We want this matter resolved for you. We went ahead and refunded the remaining amount of $24.95 without any more requiring you to return any products. The amount will reflect back to your account in 5-10 business days depending on your banks processing time.
If you have any other questions please contact our customer service department at1-800-853-2956.
Thank You, But the matter has been taken care of, the company has given me a full refund on Tuesday February 5, 2019. I apologize but I thought I wrote to the Revdex.com and informed them. Thank You Again
Final Consumer Response /(2000, 8, 2019/03/04) */
Ordered weight loss and energy pills and was only advised I had to pay shipping and handling charges and that was not true there were more charges
Thought I was paying only for shipping and handling of pills, detox and garcinia Cambodia from Top Organics purchased in January 2019 there were 2 charges on my credit card account of 89 plus and $88 plus that they charged to my credit account
Would only give partial refund and feel I deserve a full refund as they were not clear in their advertisement and now I see that other people have also stated the same as I have
Mr.,
When you order on our website you must agree to the terms and conditions which state that after 14 days + 3 days of shipping you will be charged for the bottles if you do not call to cancel and return the product. Our phone number, product pricing and trial information are all indicated here:
https://toporganic-garcinia.com/terms.php
http://toporganic-detox.com/terms.php
Your trial started when you ordered the products on 01/11/2019 which you paid a shipping and handling fee of $5.95 for Garcinia and $4.95 for the Detox.
Your trial ended on 01/27/2019, in which we didn't receive any call from you thus, your account has been kept active.
We have cancelled your TOP ORGANIC account when you called last 01/28/2019.
You had also agreed to the refund of $120 you were offered and no returns were required from you as a ONE TIME courtesy was also processed.
We want this matter resolved for you. We have processed a refund for the remaining amount of $58.92 to your account.
Please note that the refund will reflect back to your account in 5-10 business days depending on your banks processing time.
If you have further questions or concerns please feel free to call me directly at 813-518-8855 my name is Jesse and I am here to help!
(The consumer indicated he/she ACCEPTED the response from the business.)
I have accepted their response because they are crediting me the full amount that I feel I deserve because even though they say all of the information was provided for a trial they were more interested in listing the celebrities that they say have used their product. So I appreciate your help in the matter.
2 Unauthorized charges to my checking account.
I ordered 1 bottle each of Top Organic Detox and Top Organic Garcinia and was told I only had to pay shipping. I received a receipt in my email for 5.95 and 4.95 on 12/28/2018. Then on my bank statement there was a charge of $88.95 on 1/16/19. The internet ad said I only had to pay shipping for one bottle of detox($4.95) and one bottle of garcinia ($5.95) product. I read all the fine print before ordering and there wasn't any mention that it was a trial offer or that you would have to pay full price for the product after a certain number of days. I called customer service and was told they could cancel future orders but could only refund $50.00 on the garcinia. I told them I would return it. They said I would have to pay $30 restock fee. I said fine. Then on 1/21/19 a charge for $89.95 was taken for the detox. I was infuriated. This also caused $75 NSf fees to my account. I called back and insisted a refund for the $164.95. I said I would return everything. Tiana told me they tried pulling the $89.95 on 1/16/19 but was rejected so they pulled it again on 1/21/19. There is no indication that this transaction took place. I had no NSF fees showing that a payment of $89.95 was rejected. I told her I was returning the bottles. She said she would refund me $35.00 until they received the bottle. I asked her for the website so I could double check myself and she tried avoiding the question asking me for what product. What exactly the bottle said (the bottle is completely generic, only says Garcinia Cambogia, Top Organic on it) finally I asked her, "are there more than one website for your products" she said "Yes". I continued looking diligently for thier website and found all the complaints filed against them on Revdex.com. They are sneaky.
Would like a complete refund of $164.95. I finally found the website from the Revdex.com page and the site that is listed on the Revdex.com site is not the page I ordered from. I went to a page labeled Shark Tank garcinia cambogia and was rerouted to a generic page (that looked nothing like the one they portray on Revdex.com)
Ms.,
When you order on our website you must agree to the terms and conditions which state that after 14 days + 3 days of shipping you will be charged for the bottles if you do not call to cancel and return the product. Our phone number, product pricing and trial information are all indicated here:
https://toporganic-garcinia.com/terms.php
http://toporganic-detox.com/terms.php
Your trial started when you ordered the products on 12/27/2018 which you paid a shipping and handling fee of $5.95 for Garcinia and $4.95 for the Detox.
Your trial ended on 01/14/2019 in which we didn't receive any call from you thus, your account has been kept active.
We have cancelled your TOP ORGANIC Garcinia account when you called last 01/16/2019. You had agreed to return the sealed bottle for the charges last 01/20/2019 for a refund.You were given a partial refund of $35 for the Top Organic Detox.Restocking and processing fees has been applied.The remaining amount shall be refunded upon receipt of untampered products. Additionally, you were given a one time courtesy refund of $50 for the charges last 01/15/2019.
We want this matter resolved for you.We have processed a refund for the remaining amount of $93.92 to your account.
Please note that the refund will reflect back to your account in 5-10 business days depending on your banks processing time.
If you have further questions or concerns please feel free to call me directly at XXX-XXX-XXXX my name is *** and I am here to help!
Fraudulent advertising, scam to take money for a ineffective product.
I ordered Garcinia Cambogia and Detox with the understanding that I would only have to pay shipping costs and that it was a trial. No information about the length of the trial and nothing indicating that by purchasing you are automatically enrolled in a re-occurring subscription for the product. However a month later I was charged $89.95 AND enrolled in a re-occurring subscription service for this product. The product doesn't work. They falsely advertised, had very little communication and difficulty finding the process for communicating with them. No invoice was issued, no order confirmation email, and no information shared about subscription or that there was a trial period. MULTIPLE BAD and UNETHICAL BUSINESS PRACTICES. They should not be allowed to practice business in this manner.
Thankful they issued a $70 refund although it should have been more. counting the $19.95 charged as a stupid tax...
Ms.,
When you order on our website you must agree to the terms and conditions which state that after 14 days +3 days of shipping you will be charged for the Top Organic if you do not call to cancel and return the product.
https://toporganic-garcinia.com/terms.php
http://toporganic-detox.com/terms.php
Your trial started when you ordered the products on 12/23/2018 which you paid shipping and handling fees of $5.79 (Top Organic Garcinia) and $4.95 (Top Organic Detox).
Your trial ended on 01/14/2019, in which we didn't receive any call from you thus, your account has been kept active.
You had called to cancel on 01/18/2019 and your account had been refunded a ONE TIME courtesy credit of $70 without being required to return the product. We assure you your account has been cancelled no further charges will be taken out from you account.
If you have further questions or concerns, please feel free to call me directly at XXX-XXX-XXXX my name is *** and I am here to help!
Their advertisement was for free weight loss pills, only pay shipping, no disclosure of future charges.
I ordered the free pills, paid the shipping as advertised, 30 days later I received two charges to my account, NOT authorized by me. One for $89.95 and one for $8.97. When I called the number they told me they could only give me a "partial" refund. I asked for the mailing address for the company, they refused to give me the mailing address for the company as I explained I wished to file a class action lawsuit for this false advertising and scamming people they were doing this is horrible and misleading to the public. They refused to give me a mailing address for the company so I could file legal papers, however they did say they would give me a full refund instead of the "partial" refund they originally stated they could do. This company is scandalous, and fraudulent, and needs to be shut down. They have horrible business practices and I plan to sue them until they fix it and stop scamming people.
I want the business to provide me with the correct mailing address to serve them with legal documents as well as the name of the person to address the legal documents to. I want them to stop this scamming business practice and pay all these people back the money they have swindled from the public.
Ms.,
When you order on our website you must agree to the terms and conditions which state that after 14 days + 3 days of shipping you will be charged for the bottles if you do not call to cancel and return the product. Our phone number, product pricing and trial information are all indicated here:
http://toporganic-garcinia.com/
Our mailing address is
TopOrganic 301 W. Platt Street #679 Tampa, FL 33606
Email Address: [email protected]
Your trial started when you ordered the products on 12/08/2018 which you paid a shipping and handling fee of $5.95 for Top Organic Garcinia.
Your trial ended on 01/14/2019 , in which we didn't receive any call from you thus, your account has been kept active.
You had called to cancel on 01/18/2019 and your account had been refunded of $89.95 without being required to return the product.
We assure you your account has been cancelled no further charges will be taken out from you account.
If you have further questions or concerns please feel free to call me directly at 813-518-8855 my name is Jesse and I am here to help!
(The consumer indicated he/she ACCEPTED the response from the business.)
I accept the response but do not agree with what they said regarding the charges. I did not agree to a trial period. They use false advertising methods to get people to sign up. Their methods are very unethical and misleading.
I purchased some detox and weight loss pills for a trial period. Two weeks later I was charged $180 which was never stated in the ad.
r they have online and sent an email. The phone number does not work and I have not heard from them. They have fraudulently taken $180 from me.
I saw the pills on an article by Yahoo Mail. Which was being advertised by celebrities such as Khole Kardashian, Kelly Clarkson, etc. I decided to try the pills for the trial period. I had to pay for shipping and handling, it was $11. But two weeks later I have two transactions for $89.95 each. I've called the c
I would like a complete refund of the $180.
Ms.,
When you order on our website you must agree to the terms and conditions which state that after 14 days + 3 days of shipping you will be charged for the bottles if you do not call to cancel and return the product. Our phone number, product pricing and trial information are all indicated here:
http://toporganic-detox.com/
http://toporganic-garcinia.com/
Your trial started when you ordered the products on 12/31/2018 which you paid a shipping and handling fee of $5.95 for Garcinia and $4.95 for Detox.
Your trial ended on 01/16/2019 in which we didn't receive any call from you thus, your account has been kept active.
We have cancelled your TOP ORGANIC account when you called last 01/17/2019. You agreed and were refunded as a one time courtesy, $140
without the need to return any of our products.
Please allow 5-10 business days depending on your bank's processing time for the credit to reflect back to your account.
Rest assured, the account is cancelled and you wont receive any further charges.
If you have further questions or concerns please feel free to call me directly at 813-518-8855 my name is Jesse and I am here to help!
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not accept their response, because the terms and conditions he mentions are no where on the site nor on the bottles, nor the order email. That is called fraud, saying the terms and conditions are on the website when they are not. The phone number on the website is a disconnected number, and it loops you to further fraud traps, such as trying to get you to purchase something. I only used the pills for 3 days, after I began to get sick. I can gladly return the pills, to receive the full refund. I did not agree to the partial refund of $140. On the call, I was told I would receive all my money back.
Ms.,
When you order on our website you must agree to the terms and conditions which state that after 14 days + 3 days of shipping you will be charged for the bottles if you do not call to cancel and return the product.
You called to cancel after trial period ended. The trial started from the time you placed the order on 12/31/2018 until 01/16/2019.
The representative gave you a ONE TIME courtesy credit of $70 per bottle for this VALID charge which you had agreed to.
Your account was closed by CSR due to Dispute/Chargeback. Since you have already spoken to and has filed a dispute/chargeback with your bank. Once we, receive a Dispute we are no longer available to process a refund to the customer since our account is frozen with the corresponding customer.
If you have further questions please feel free to call me directly at 813-518-8855 my name is Jesse and I am here to help!
(The consumer indicated he/she DID NOT accept the response from the business.)
Your company is a fraud.
Product claims free trial and charges full amount after 14 days. Automatically offers 1/2 refund when calling to cancel, no offer of full refund.
I ordered to products fro Top Organic Labs on Dec. 20. Order # XXXXXX and XXXXXX. These products were shipped on that date at 12:47 pm. I was notified on 12/21 of the shipment. I received the products on 12/24. The products came with a free 14 day trial. My bank account has a pending charge show up on Jan 6. This charge was prior to my 14 day trial and subsequent cancellation. When I called to inquire about this charge I was told that the free trial last 14 days and I agreed to be charged after that. I indicated that they charged my account before the 14 days and I should be able to cancel any recurring future charges and receive a full refund. They indicated this was not the case but could refund $40 to my account. I talked with someone by the name of Sheen and she did send me e-mail regarding the cancellation and $40 refund, but this is unacceptable. First, their practice of offering free trial is deceptive to say the least, the practice of charging banks before the allotted time indicates they grab the money before the consumer can cancel, finally they immediately offer $40 refund and are able to pocket the remaining amount. This is where they make their money and the consumer is taken. The background in the call center was busy which tells me this happens over and over and there are many consumers who have been taken by this group. These products and this company should not be allowed to continue to scam the consumer of these products. This is deceptive advertising and practice at its best. Consumer should be aware.
Full refund of charges incurred on Jan 7, $88.97, and the shipping charges incurred on Dec 20., $5.95 and $4.95 Total amount should be $99.87
Mr.,
When you order on our website you must agree to the terms and conditions which state that after 14 days + 3 days of shipping you will be charged for the bottles if you do not call to cancel and return the product. Our phone number, product pricing and trial information are all indicated here:
https://toporganic-garcinia.com/
Your trial started when you ordered the products on 12/20/18 which you paid a shipping and handling fee of $5.95(Garcinia) and $4.95(Detox).
Your trial ended on 1/5/19, in which we didn't receive any call from you thus, your account has been kept active.
We have cancelled your TOP ORGANIC account when you called last 1/7/19. You agreed and were refunded as a one time courtesy, $40 out of the $88.97 charge. We have not charged you for the Garcinia.
There have been no further charges on your account under TOP ORGANIC brands.
We want this matter resolved for you. We have processed a refund for the remaining amount of $48.97 to your account. Please note that the refund will reflect back to your account in 5-10 business days depending on your banks processing time.
If you have further questions or concerns please feel free to call me directly at XXX-XXX-XXXX my name is *** and I am here to help!
garcinia cambogia advertised as free trial, just pay shipping however have been charged $89.95 twice, I have not authorized the company to do so
most recent order # XXXXXXXX, date 12/21/18 charged 89.95 for top organic garcinia cambogia
was also charged an additional 89.95 the month prior
had signed up for a free trial with shipping charges - received product and later was charged on my debit card
total of 179.90 was taken from my debit card without my permission
called customer service 1/7/19 they refused to give me full refund because of a terms and conditions item that was hidden on the form I filled out for shipping - would only give me 70 and canceled my account - cancelation # XXXXX on 1/7/19
full refund
Ms.,
When you order on our website you must agree to the terms and conditions which state that after 14 days + 3 days of shipping you will be charged for the bottles if you do not call to cancel and return the product. Our phone number, product pricing and trial information are all indicated here:
https://toporganic-garcinia.com/
Your trial started when you ordered the products on 11/4/18 which you paid a shipping and handling fee of $5.95 for Garcinia.
Your trial ended on 11/20/18, in which we didn't receive any call from you thus, your account has been kept active.
We have cancelled your TOP ORGANIC account when you called last 1/7/19. You agreed and were refunded as a one time courtesy, $70 out of the $89.95 charge.
There have been no further charges on your account under TOP ORGANIC brands.
We want this matter resolved for you. We have processed another refund of $40 to your account as one time courtesy without the need to return any products back to us. Please note that the refund will reflect back to your account in 5-10 business days depending on your banks processing time.
If you have further questions or concerns please feel free to call me directly at XXX-XXX-XXXX my name is *** and I am here to help!
product was advertised for $4.95. charged my credit card at the price of 178.92 for both November and Dec. Garcinia Cambogia and Detox. Order XXXXXXXX
This product was advertised for $4.95. After receiving first order I checked credit card and it showed 88.97 for detox and 89.95 for garcinia camogia. This was on November 27. I then received another order for the same price that showed it was ordered on December 27 for the same price. Order #XXXXXXXX for December. Reference # *** Customer ***
Detox Lot #CXXXXXXXX Pallet XXXXXX
Garcinia Lot #PXXXXXXXX Pallet XXXXXX
There is no name of company anywhere on the box, only an address
I have not opened either of the containers with these products. I am seeking full refund for all products and no more sent to me or charged to my credit card.
Ms.
When you order on our website you must agree to the terms and conditions which state that after 14 days + 3 days of shipping you will be charged for the bottles if you do not call to cancel and return the product. Our phone number, product pricing and trial information are all indicated here:
https://toporganic-garcinia.com/
Your trial started when you ordered the products on 11/11/18 which you paid a shipping and handling fee of $5.95 for Garcinia and $4.95 for the Detox.
Your trial ended on 11/27/18, in which we didn't receive any call from you thus, your account has been kept active.
We have cancelled your TOP ORGANIC account when you called last 1/11/19. You had agreed to return the sealed bottles you received last 1/8/19 for a refund. Restocking and processing fees have also been waived as courtesy for this return. You were given a partial refund of $80 for the Detox and Garcinia. The remaining amount shall be fully refunded upon receipt of untampered products. Additionally, you were given a one time courtesy refund of $120 for the charges last 11/28/18.
Please note that the refund will reflect back to your account in 5-10 business days depending on your banks processing time.
If you have further questions or concerns please feel free to call me directly at XXX-XXX-XXXX my name is *** and I am here to help!
Company is sending supplements every month that I did not order and billing my credit card. Also using multiple company names.
Company is sending supplements every month that I did not order and billing my credit card. Also using multiple company names. Names on my credit card statement are "Top Organics, Natural Detox and Natural Life."
I would like a full refund for items sent and were charged for (other than the free trial). I called and spoke to a Rep after waiting 35 minutes on hold and he said they would cancel my subscription and refund $60 on every bottle sent to me. The charges to my bank account were $88.87 each month for 4 months. As an elderly woman of 87, I am not fully understanding why I cannot get a full refund.
Ms.,
When you order on our website you must agree to the terms and conditions which state that after 14 + 3 daysof shipping you will be charged for the bottles if you do not call to cancel and return the product.
https://toporganic-garcinia.com/
Your trial started when you ordered the products on 09/13/2018 which you paid a shipping and handling fees of $5.95 (Garcinia) and $4.95 (Detox). Your trial ended on 9/29/2018, in which we didn't receive any call from you thus, your account has been kept active.
We have cancelled your account when your daughter called last 1/5/2019 and there has been no further charges on your account since. Your daughter had also agreed to the refund of $120 for the December charges she was offered. Additionally, no returns were required as a ONE TIME courtesy.
We want this matter resolved for you. We have processed an additional courtesy refund for the remaining amount of $57.94 to your account with no required returns. Please note that the refund will reflect back to your account in 5-10 business days depending on your banks processing time.
If you have further questions or concerns please feel free to call me directly at XXX-XXX-XXXX my name is *** and I am here to help!
This company makes you think you are getting a product for only $4.95 and it ends they charge you
$178.92. They use Kelly Clarkson to attract your att
Nov. 7 I saw on FB that Kelly Clarkson lost weight on Garcinia and You can buy a trial for $4.95 so I ordered it on my debit card and when it got to the "Send order" area a pop-up for a Detox product came up. It wouldn't let me opt out of that but I tried numerous times anyway. So I shut my computer off to avoid getting it. After a week or more I received both products. My husband went into our bank account two weeks later and we were charged a total of $178.92. I called the company because I am on Chemo and my doctor said not to take it and they said I would have to pay a restocking fee of $19 for each product and $15. for shipping/handling and I might get $100. refund so my actual refund would be $62. I told them that the seals hadn't been opened in any way and they are in the same box so why can't I get a total refund. Any company should give a refund for a product that hasn't been used at all. They said no then I said I was going to contact my Attorney General
and she said go ahead and hung up. By the way at first when I called the business number that was on the mail it said "This number has been disconnected". I just want my money back. We are retired and on Social Security and need the money. Please help us and if you need any more information let us know. Thanks in advance for your help.
I would like to return the products on my own and receive a full refund, That's only fair.
Hello ***,
When you order on our website you must agree to the terms and conditions which state that you will receive a 30 day supply of the product and you can test it out for 14 days for the cost of shipping and handling fee only.
Before fully making your purchase you were asked if you agreed to the terms and conditions. Everything is stated on the terms and conditions.
Your trial started on 11/0918 in which you received a 30-day supply of the products, the trial ended on 11/25/2018 and without any cancellation received from you, hence the regular charges.
http://toporganic-garcinia.com/
To help you with the charge on your account, we can issue a full refund once we can confirm that the dispute you said you were going to file is withdrawn.
I know this is not likely ideal but we have to make sure any cases pertaining to the charge are closed in order for us to refund any charges and make sure no double refunds are processed.
If you could kindly contact our support team with your bank on the line to confirm with your bank that the dispute is withdrawn, they can process the refund of $89.95 and $88.97.
Rest assured, I have placed notations in your account regarding this.
(The consumer indicated he/she ACCEPTED the response from the business.)
As long as I get my money back I am satisfied but I am concerned about this happening to other consumers.
Ms.,
When you order on our website you must agree to the terms and conditions which state that after 14 days+ 3 days of shipping you will be charged for the Top Organic if you do not call to cancel and return the product.
https://toporganic-garcinia.com/terms.php
http://toporganic-detox.com/terms.php
Your trial started when you ordered the products on 11/09/2018 which you paid shipping and handling fees of $5.79(Top Organic Garcinia) and $4.95(Top Organic Detox). Your trial ended on 11/25/2018, in which we didn't receive any call from you thus, your account has been kept active.
The total charges on your Top Organic account is $178.92.
We have cancelled your account and as a ONE TIME courtesy,we have refunded you back $178.92 without the need to return any of our products.
Please allow 5-10 business days depending on your bank's processing time for the credit to reflect back to your account.
Rest assured, the account is cancelled and you wont receive any further charges.
If you have further questions or concerns please feel free to call me directly at 813-518-8855 my name is Jesse and I am here to help!
(The consumer indicated he/she ACCEPTED the response from the business.)
I accept because they settled it fairly.
Let's just say I would give this business a rating of LESS than one star! I ordered the FREE sample from the website. Upon placing my order for the first product, it showed another product. The shipping and handling on both items totaled a little more than $10 which they required me to pay immediately. And by the way, there was NO WAY to DELETE the 2nd product, as it was added directly to my order.
n. Well, by the time I was done with them, they gave me back $40 of each product and an address and some numbers that needed put on the package. As soon as the warehouse receives that product, I will get the rest of my money back.
Knowing most places that you order from, you will see where it says about cancellation directions and where you will be charged for further product. When I signed up I looked carefully for any disclosure like this if I didn't cancel. I didn't locate any.
Surprisingly in 16 days, I found 2 charges on my checking account, one for $89.95 and $88.97! Well, that money was in my account awaiting payment of checks that I had already written. I had to scramble to see if people cashed their checks yet, and, if not, to please hang onto them.
I called TopOrganic-Labs and I told them off! I said that I would send my free sample back, even though I paid that $10 S&H. They wanted me to pay this fee and that fee and I told them absolutely not! I was NOT paying a restocking fee or any thing else!
I told them I wanted my money back NOW. This lady I spoke with was a total m
I thought they should pay for the shipping back since I had already paid to have the FREE SAMPLE sent to me. I was mad that they wanted it back and didn't want to pay me back the S&H.
At any rate, I went to mail it back, and I is costing me over $17 to do so. YES, I am sending it in a way that I get a signature back on the receipt that it was received and accepted!
Because I "threw my fit" at them, I am getting all my money back. NOT TO MENTION I CANCELLED FUTURE SHIPMENTS!