TopCashBack USA

Hi there, I have taken a look into your TopCashback account and we are sorry that you have received the declined reason for the claim in questionJust to re-iterate, we/TopCashback, do not take the decision to decline or approve a transaction/Missing Cashback Claim, it is solely the affiliate network/merchant who make this decision; they then pass this information back to us and we pass it onto our members.However, we do our utmost best in trying to recover the Missing Cashback for our members, but with a reason like that, it is hard to get a conclusive response as to what 'last referrer' was used as they see this as a solid resolution.In regards to passing over the contact information, unfortunately, due to strict confidentiality, we cannot pass this onto our members, as we work with the merchants network who then liaise with the merchant on our behalfWe do advise all members to relay their queries/concerns to us and we will try our best in getting a conclusive response for them.We have replied to you via your Missing Cashback Claim for this order, if you could refer to that claim, that will be greatly appreciatedAgain, we are sorry that you have had this outcome on your claim and we hope that any future transactions you may make are successful.Thank you TopCashback Support

Complaint: [redacted] I am rejecting this response because: This is the same message I have been receiving from them for quite some time now This message does not solve anything nor does it indicate any further effort on their part Regards, [redacted]

Complaint: [redacted] I am rejecting this response because: I have tried multiple times to "lodge a Support Ticket from the Customer Care section onsite..." Each time I end up with a web page that says "Whoopsie Daisy!" which has the error code: [redacted] I see no other way to contact TopCashBack Regards, [redacted] ***

Hi ***,Please do be aware it is not us at TopCashback that approves and declines missing cashback claims, once a claim is lodged this is submitted to a network, the network then reviews the missing cashback claims and gets back to us with an approved or declined resolution, if approved the cashback is passed onto us and we then pass this onto our members in full (we do not keep a percentage of the cashback like other sites do), if declined a declined reason is provided and we are not allocated any cashback.We understand this is disappointing, however we do advise that coupon/promotional codes are not used when making a purchase as this can cause claims to decline, this is mentioned on every merchant page on site.Thank you,TopCashback Support

Complaint: [redacted] I am rejecting this response because:The responses from your customer service were not helpful at all.I initially request the card on March 1, website says, it was shipped on March 3rd, this is the first one, not received.On March 23, I was told the replacement card was shipped and I will receive it by April 9, second one, not received.On April 14, told me again the replacement card shipped, this should be the third one, however, your customer service wrote me back on April said"This second card has now processed and we would expect you to receive this within the standard delivery time of 10-days"May I ask, how many cards have you really shipped? it seems like none to me, you lost my trust Regards, [redacted] ***

Complaint: [redacted] I am rejecting this response because:I already Provided ID and my orderWhat else you want? And what is my another account? Why I don't know that? Regards, [redacted] **

Complaint: [redacted] I am rejecting this response because: I DID NOT use any promo codes, any coupons, any promotions and any dolor or present off coupons.Like I said in my claim all documents are availableI paid the full price and I did not use any other channelsI have been using cashbackwebsites for almost a decade and I know how to use themI bought a ticket via topcashback.com Chanel and my tracking ticket is still availableon their website on Apr 25, 5:p.m and they keep saying I used other channels!!!! Regards, [redacted]

Hi there,We are sorry you have had a problem with your TopCashback account, we have had a look into this and can now see the cashback is available to you as an [redacted] gift card, you will be able to see this from the Payout section of your TopCashback account.We apologize for any inconvenience caused and do hope any further transaction run more smoothly.Thank you,TopCashback Support

Complaint: [redacted] I am rejecting this response because: Topcashback has provided no explanation or resolution This missing cashback claim has been pending since July 9, and it has been now months and in spite of several nudges, topcashback has not responded This is unacceptable Topcahsback should provide a resolution at this point and credit my account with $ As a matter of fact one day the cashback showed up in my account and then it suddenly disappeared This is very deceptive on topchashback part A customer should not have to wait months to receive their cashback Regards, [redacted] ***

Hi thereThe Terms and Conditions were firmly displayed, including a pop up light box to advise members of the restrictions.Unfortunately if an offer is live on our site and an existing member happens upon the link while logged in, we cannot stop them clicking through and so the light box and wording of the T's & C's are designed and displayed to inform those members that the offer is restricted so that they can make an informed decision on whether to proceed or not.Best wishesTopCashback

Hi there,We have taken a look into this and can now see the issue has been resolved.Please do let us know if there is anything further we can do.Thank you,TopCashback Support

Hi there,We are sorry you have had your [redacted] claim return declined, please be aware it is not us at TopCashback that declines and approves claims, once a claim is lodged with us we submit these to a network that we work via, the network then looks into the claims and gets back to us with an approved or declined resolution.If a claim is approved the cashback is passed onto us from the network and we then pass this onto our members in full, if declined a declined reason is provided from the network.Your claim has been declined for the reason "another marketing channel", the reasons behind this declined resolution vary from the following; if a coupon or promotional code was entered when making your transaction, this can cause claims to decline, we do mention this on every merchant page on siteIf your computer cookies were not cleared before making a transaction another website, pop up advert, search engine or comparison site can become linked to your transactions and therefore TopCashback will not be identified as the last click - We have updated your claim with this explanation.Please do contact us via your claim if you require further assistance.Many thanks,TopCashback Support

Complaint: [redacted] I am rejecting this response because: I did not use different marketing channel I clicked the link for Topcashback and they went to order my items the coupon code JV59E5FG0YJZWwas listed on officedepot.com and not on any other provider Regards, [redacted] ***

Complaint: [redacted] I am rejecting this response because: they are giving me the run around $is owed/they keep passing the ball to [redacted] who am not connected to Regards, [redacted]

Complaint: [redacted] I am rejecting this response because: I have gone on to make other cash back purchases with your competitors (ebates, Chase Shopping Portal, AA Portal) and they were all approved so for all of my purchases with TopCashBack to be declined is very shadyFrom what I have read about TopCashBack in the community you guys have a very poor record, and this is a common occurrenceI have opened the case as requested, however waiting "1-months but sometimes it can take longer" is a really poor response thats basically betting me the customer will forget about it Regards, [redacted]

Hi there,We are sorry you have not been able to log into your account, we were having some issues today with member log ins but this has since been fixed.Having looked at your TopCashback account we can see you lodged a Support Ticket and a member of our Support Team has responded to youPlease do try to log in to your TopCashback account again and if you are still having issues doing this please let us know on your Support Ticket.Many thanks,TopCashback Support

Hi there,We have had a look into this and unfortunately as you have used a fake name we would consider your transactions ineligible.We can see that you have used a fake name to purchase with the merchant [redacted] we consider registering a magazine subscription under a name to be abuse of this merchant.Best wishes,TopCashback Support

Hi there, Once again, we are sorry you are having a problem with your [redacted] cashback trackingPlease be aware our site works by being supported by adverts and sponsored links, we do not keep any of the cashback that members earn or take a portion of itThe vast majority of transactions track, however untracked transactions are an inevitable part of the cashback system which do occasionally occurThis might be due to anti-spyware, anti-virus or other protection on your computer which might prevent cashback tracking to your accountPlease do note that cashback is never guaranteed and cashback should always be regarded as a bonus that you could receive as opposed to something that might sway your decision from making a purchase or not or choosing what merchant to purchase viaI am sorry we have not been able to help further on this occasionThank you, TopCashback Support

Hi there,We are sorry your missing cashback claim has returned declined on this occasion, we can see that this has been declined for the reason 'another marketing channel was credited with sale.' We have explained on your missing cashback claim what this means and we have also asked for your conformation emailThe next step we are going to take is to contact the network to see if we can find out who or what the last referrer was.Once we have an update for you we will let you know on your claim.Thank you and we hope we can resolved this for you.TopCashback Support

Complaint: [redacted] I am rejecting this response because: Regards, [redacted]