TopCashBack USA

Complaint: I am rejecting this response because:they have my [redacted] account and mt email account they do not need my IP address.to send me my money what is your IP address.fell free to just give that information over to a stranger ya I did not think so Regards, [redacted]

Hi there,I am sorry your missing cashback claim has been declinedI can see this has been declined for the reason "another marketing channel", this means either a promotional/discount code was used when making your booking or that another entity such as a pop up window, another site or previous stored cookies may have been linked as the last referring click.Please be aware we do not work with the merchant we feature directly but with an affiliate network, the network reviews the claims and gets back to us with a declined or approved resolution.Again, I am sorry we have not been able to recover the cashback on this occasion for you.Thank you,TopCashback Support

Hi there,We are sorry you have had your missing cashback claim decline, we have taken a look into this and can see that it has been explained to you on the claims message thread that your claim was declined due to 'another marketing channel', which makes you ineligible for the $bonus cashbackThe $cashback bonus is only applied if the cashback you are expecting tracks correctly to your TopCashback account or if the cashback is allocated via a missing cashback claim.We are sorry there is little further we can do on this occasion and do hope any further transactions run more smoothly.Thank you,TopCashback Support

Hi [redacted] ,Having looked at your TopCashback account we can see that since joining our site in you have made over clicks from our site to different merchant that we advertise, from time to time cashback will go untracked as this is inevitable, when this happens a missing cashback claim is required, the claims team work to recover any missing cashback, they do this by working with a series of affiliate networks, the networks review the missing cashback claims and get back to the claims team with either an approved or declined resolution, if approved the cashback is passed onto us from the network and we then pay this to our members in full (we do not keep a percentage of the cashback like other cashback sites do), if the claim returns declined a declined reason is provided and we are not allocated with any cashback.I can see you have had out of missing cashback claims declined for the reason 'another marketing channel', this declined reason is provided if other entities, such as pop up windows, previous stored cookies become linked instead of TopCashback, or if a coupon/promotional code is used when purchasing.We do state on every merchant page in the Terms and Conditions that cashback is not guaranteed, we do advise members to read all T's & C's on the merchants page before making a purchase.If you do have any cashback that has not tracked to your account please do lodge missing cashback claims for these.Thank you,TopCashback Support

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

Hi there,We are sorry you have received a declined reason on your missing cashback claim, we can see your claim has been declined for the reason "another marketing channel." The most common reasons behind this declined resolution is either that TopCashback was not the last referred click when making a transaction, or that a coupon/promotional code was used.We have looked into this with the network that we work via and they have informed us that the coupon codes SHIPITFREE,BOXED were used on this orderWe do mentioned on every merchant page that the use of coupon codes can cause claims to decline.Once again, we apologize for this outcome and do hope any further transactions are more positive.Thank you,TopCashback Support

Hi there,We are sorry for the time taken on your claim and we can understand your frustration due to thisWe have had a look at your missing cashback claim and we have resolved this for you, please log into your TopCashback account and view your claim.Once again, we apologize for the delay in responding to you and do hope any further transactions run more smoothly.Thank you,TopCashback Support

Hi there,We are sorry you are having some trouble with your cashback payout request, we can see you have been in contact with our Support Team who have advised that you contact [redacted] about the issuePlease do get back in touch via your Support Ticket if you need any further assistance from us.Thank you,TopCashback Support

Complaint: [redacted] I am rejecting this response because:I have already explained why I used fake name to open my topcashback account and place order before my account suspended by topcashback.Because I am an men that concerned my privacy.I do not want to my personal info leaked to the internetJust like many people use fake name to open facebook and twitter and so onTopcashbackback should reopen my account and send the gift card to me asap.Thank you Regards, [redacted]

Hi there,We have had a look at your TopCashback account and there has been no Missing Cashback Claims lodged, so we have not been able to allocate the cashback to your account.Please can you let us know your TopCashback registered email address? We have been looking at the TopCashback account using the email address that is on this complaint, this account does not have any cashback tracking.Many thanks,TopCashback Support

Hi there,We are sorry your missing cashback claim returned declined and that you feel you were advised wrongly on your Support Ticket, I have had a look into this and can see that you asked our Support Team if we offer the 5% cashback for building your own ring [redacted] website, our Support Team advised you can receive 5% cashback for building your own ring but they then went onto advise that you read the Terms and Conditions on the merchants page on site.Included in the terms and conditions it is stated that cashback is never guaranteed, cashback should always be regarded as a bonus that you could receive as opposed to something that might sway your decision from making a purchase or not or choosing what merchant to purchase via.As your missing cashback claim was declined we have not received the cashback to pass onto you on this occasion, we do hope any further transactions are more positive.Thank you,TopCashback Support

Hi there,We have had a look into this for you and can see some of the accounts do not have names or payment details.For the account with email [redacted] can you please add your name to the TopCashback account and your own payment details? Please do not post this information on this complaint, you can add this information to your TopCashback account by going to the 'My Profile' section.Thank you,TopCashback Support

Hi there,We are sorry you are having trouble receiving paymentWe have looked into this and you should have received an email explaining the issue.We hope this is resolved for you soon.Best wishes,TopCashback Support

Hi there,We are sorry you have not received the referral bonuses, we can see that you have lodge a Support Ticket about this on your TopCashback account, a member of our Support Team has recently sent you another message asking for further information from you so this issue can be looked into.Please log onto your TopCashback account and respond in your own time to the Support Ticket.Thank you and best wishes,TopCashback Support

Hi there,We have recently had an update from the network and we have managed to recover your missing cashback, pleased log into your TopCashback account and view your missing cashback claim as we have updated you via your claim.Once again, we apologize for the time taken on this claim and hope any further transactions run more smoothly.Thank you,TopCashback Support

Complaint: [redacted] I am rejecting this response because:I sent an email through your website contact us page and never get anything back from youI need get all my cash back back not only get my account back Regards, [redacted] ***

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Regards, [redacted] ***

Complaint: [redacted] I am rejecting this response because:I spoke directly with [redacted] and they stated that they have never heard of your website and have absolutely no affiliation with Topcash Back I am not sure how you can offer cashback from a site that is not affiliated with you You also stated that [redacted] declined my cashback That is not true at all I want to know why it was declined and I want the $cash back as promised You are claiming to work with these companies that state they are not even affiliated with you and have never heard from you Regards, [redacted] ***

Complaint: [redacted] I am rejecting this response because:Topcashback.com offered no evidence that proves that I am not entitled to the cash back It only offered an unproven excuse I have the proof that ai am entitled to the cash back I have the proof that I clicked through Topcashback.com when I made the purchase I have proof of the purchase Topcashback.com has all of this proof, tooTopcashback.com's weak, unacceptable response to my Revdex.com complaint, and the same weak, unacceptable response that it has given to so many other complaints, is absolute proof of Topcashback.com's systematic breach of its duty to pay its members the cash back to which they are entitled I am computer savvy and read and understand the terms of Topcashback.com's cash back offer There were no cookies that caused interference, no other marketing channel used, and no coupons or promotions There is absolutely no valid reason for Topcashback.com to deny the cash back Topcashback.com indicates that there is some power from above that is responsible for the denial of my cash back, but does not name them It is not the merchant, because I have a written letter from the merchant saying so Topcashback.com needs to provide proof of the reason it denies the cash back Topcashback.com sounds like it does not even know why the cash back was denied It says it might be cookies or it might be another marketing channel (an all-encompassing, empty phrase), or it might be a coupon or it might be a promotional code The fact that Topcashback.com does not provide a specific, proven reason for denying cash back to members is absolute proof that this company perpetrates systematic fraud upon its members.There are numerous accounts on the Revdex.com website of similar rip-offs by Topcashback.com There are also similar weak, vague excuses by the company The company does not care if members are ripped off and does not even attempt to resolve these situations These actions should not be permitted to continue.I am entitled to the cash back Regards, [redacted] ***

Complaint: [redacted] I am rejecting this response because: How is this taking so long? How is it possible to be "actively" trying to contact the other company, with no response, for over months? Regards, [redacted]