TopCashBack USA

Complaint: [redacted] I am rejecting this response because: I have stopped using Topcashback bc there's always a reason they won't payThey are useless and not worth shopping through Regards, [redacted]

Hi there,We are sorry your missing cashback claim has returned declined, please be aware it is not us a TopCashback that declines claims, we submit the claims to a network who reviews them and gets back to us with an approved or declined resolution.Your claim has been declined for the reason "order credited to another channel", we receive this type of declined reason when either an unauthorized coupon code has been used or if TopCashback has not been identified as the last referred click.We have asked you a couple of question on your missing cashback claim, please can you response to these so we can look into this further for you.Thank you,TopCashback Support

Complaint: [redacted] I am rejecting this response because:The first paragraph states Top Cash has received no communication from me concerning this...this is TOTALLY FALSE!!!! I have sent multiple emails! Top cash back Does not want to Stand behind their offers! Regards, [redacted] ***

Hi there,We are sorry you have had a problem receiving the cashback you have pay requested, looking into this we can see you have been in communication via a Support Ticket with the Support Team at TopCashback who looked into this for you.We can see the cashback you have pay requested is now available to you as an [redacted] Gift Card, to use this please log into your TopCashback account and go to the payout section of your account, from the payout history page you will see the cashback you have pay requested, towards the bottom of the page you will be able to see a box that says 'Click To Use', clicking this box will enable you to use your Gift Card.Thank you,TopCashback Support

Hi there,We are sorry to hear you cannot access your TopCashback account, please send an email to [redacted] entitling the email 'Cannot Access Account' from your registered TopCashback email address and this will be looked into for you.Once again, we apologize for any inconvenience.Thank you and best wishes,TopCashback Support

Hi there,We are currently looking into your declined missing cashback claim with the network, this has been communicated with you on your claimOnce we have an update we will be in touch as soon as possible.Thank you for your patience.Best wishes,TopCashback Support

Hi there,Regarding your Orbitz transaction we can see you have the cashback tracking for this order in your TopCashback account, if you click onto the amount you will see an estimated payable speed date of weeks, this means it can take weeks for the cashback to make its way through your account to a Payable status, if after these weeks the cashback has not moved to a Payable status you can lodge a Support Ticket from the Customer Care section as the Support Team will be able to help you regarding payment time frames.We can see the other claim you have in place for Walmart has been declined for the reason "another marketing channel", we have explained to you on your missing cashback claim that this can be due to the following reasons:Either an unauthorised coupon or promotional code was used when making your purchase or TopCashback was not the last referred click when making your transaction, we do advise that you clear your computer cookies before making a transaction as this will hopefully help reduce any other sites becoming linked as the last click and do not use any coupon or promotional codes when making a purchase.We hope this information has helped.Thank you,TopCashback Support

Hi there,We are sorry you have not received the cashback you have expected from some of the merchants you have clicked through to from our site, please be aware it is not us at TopCashback that credits members claims, we work via networks and once a claim has been submitted this is reviewed by the network who pass the cashback onto us and we then allocate this cashback to members claims in full, we do not take a percentage of members cashback.Regarding your [redacted] order we are not currently accepting missing cashback claims for [redacted] this is made clear on the [redacted] page on site and states the following "We are unable to accept Missing Cash Back Claims for [redacted] To find out how to ensure the best likelihood of tracking, please visit our Help Section."At the time you made a purchase through [redacted] we did have an offer on site for new members only, this was mentioned in the terms and conditions of the offer that it was only applicable for new members who had not made any previous transactions, as you had made previous transactions you weren't eligible for this offer, however your [redacted] claim was submitted to the merchant network on April 24th for the cashback amount of $which is 4% of your $purchase amount.If you take a look at your Support Tickets and Claims on site you will see we have already responded to these issues and tried to help out as best we can.Please do let us know if we can be of further assistance.Thank you and best wishes,TopCashback Support

Hi there,We are sorry you have not received the cashback for your purchases through TopCashback, we can see your missing cashback claims have been declined for the reason "another marketing channel was credited", the reasons behind this vary from the following, if a promotional or coupon code was used when making your purchase this can cause claims to decline, or if your computer cookies weren't cleared before making a purchase this can also cause claims to decline as a separate site or pop up advert can become linked as the last referred click instead of TopCashback, we have informed you of this on your missing cashback claims.Please do be aware it is not us at TopCashback that declines and approves claims but a network that we work via, we also do not work with the merchant we feature directly which is why the merchants customer service departments have not been able to help in recovering the cashback.Once again, we apologize you have not received the cashback on this occasion and can only advise on how to prevent this happening in the future.Thank you,TopCashback Support

Complaint: [redacted] I am rejecting this response because: The purchase was made more than months ago, and I have been contacting the business for more than monthsThe business couldn't provide a solutionIt keeps asking me to wait, and couldn't even provide a timeline when this could be resolvedI have been waiting for so long and don't believe it will change in near featureI made the purchase through TopCashBack and based on the promise it made for the cash backIt's time for TopCashBack to step up, take responsibility and provide a solution Regards, [redacted] ***

Hi there,As you have mentioned you used a coupon code that was listed on Officedepot this will be more than likely the reason your claim has been declined, we explained to you on your claim that using non affiliate coupon codes will cause missing cashback claims to decline, it is also mentioned in the Terms and Conditions on every merchant page on site that you will not be eligible for cashback if you used a coupon or promotional code not approved and posted by TopCashback.Thank you,TopCashback Support

Hi there,We have had a look into this and can see the missing cashback claim you had open for [redacted] was resolved and closed on February 2nd.We do hope any further transaction run more smoothly.Thank you,TopCashback Support

Complaint: [redacted] I am rejecting this response because: I have already sent several emails to [redacted] and contact [redacted] at no avail Regards, [redacted]

Hi thereI am sorry there has been a delay with the paymentI have liaised with the appropriate team and they assure me that payment should be with you imminently.Please check over the next day or so and if you should encounter any further delay, please do get in touch.I hope this is of assistance.TopCashback

Complaint: [redacted] I am rejecting this response because:every email they have sent me I have responded so they have my informationI have also sent them my [redacted] email so they can send my money.this is what they respond by"NotesCommentHi there,Thanks for getting back to us.Please be assured that we are trying to help you here but we do need you to let us know your IP address firstPlease can you provide this for us?Many thanks,Katie TopCashback | May 2015" here are the other emails I have sent them with there responseHi there,Thanks for getting back to us.Unfortunately we are not able to offer phone support at this time and instead are only able to resolve this for you via this support ticket system.We are able to look in to resetting this security question for you but please can I ask if you are firstly able to let us know your IP address as Jack had mentioned in our last response to you? If you are unsure where to find this then you can do a search for 'what is my IP?' and it will then bring this up in a box near the top of the results page.If you can provide this for us then we would be happy to advise further from here.Many thanks,Katie TopCashback | May 2015you have a number to call or should I just sent Revdex.com a complaint? dodge | May 2015Hi there, Thanks for reaching out to usI am sorry that you're having this issue when trying to request a payoutSo that I can look into this further for you, would you mind confirming the IP address of the computer/device you use your TopCashback account on most?I hope this helps and I look forward to your responseThanks, Jack TopCashback | May 2015I do not remember what I put downand can not get paidI have varfide my email dodge | May Regards, [redacted]

Hi there,We are ever so sorry you are not able to log into your accountPlease send us an email from your TopCashback registered address to [redacted] explaining you cannot log into your account and we will assist you further.Thank you and best wishes,TopCashback Support

Complaint: [redacted] I am rejecting this response because: Hello. I would like to reopen this claim. The business tricked me into believing they were going to fix my issue and the never did. Can you reopen this claim?

Hi there,We can see we have asked on a Support Ticket for you to provide us with purchase invoices, we cannot see that we have had a response from you on the Support Tickets, so we can help you further please do get back to us on your Support Ticket regarding the invoices.Thank you,TopCashback Support

Complaint: [redacted] I am rejecting this response because:Telling me to be patient is not fixing the problemThis complaint is not resolved until the problem is ACTUALLY fixed and I am able to receive my payoutFix the issue that is deleting my address information, respond to my ticket response, and process my payout Regards, [redacted]

Hi there,The response you have mentioned from [redacted] is quite common if the merchant does not work with us directly, as mentioned we work with a network.Once we have submitted a claim to the network the network reviews the claim and gets back to us with an approved or declined resolution, if the claim is approved the network passes the cashback onto us and we pass this onto our members in full, if declined a declined reason is provided from them.We have explained to you on your claim and in our previous message why this has been declined, we have also sent you another message to your claim with some tracking advicePlease do read through the advice and we hope it helps you out.Many thanks,TopCashback Support