TopCashBack USA

Hi there,Please can you confirm the TopCashback account is for the email address [redacted] We cannot see any claims have been lodged under this account.Please do lodge a claim so we can recover the cashback for you.Many thanks,TopCashback Support

Hi there,We are sorry you have not received your cashback through our site, we can see that you have lodged a Support Ticket from your TopCashback account and a member of our Support Team has responded to your Support Ticket today.Please log into your TopCashback account to see the response, if you have difficulty logging in this may be due to an incorrect password, to change this all you need to do is click onto the 'Forgotten your password?' linkThe email address registered with TopCashback is the same used on this complaint but with a lower-case 'l' at the start of your email address.Thank you,TopCashback Support

Hi there,We are ever so sorry you are having this issuePlease can you send us and email to the following address: [redacted] Please send the email from your TopCashback registered email address and explain the issue you are having, a member of our team will soon be in touch.Thank you and best wishes,TopCashback Support

Hi there,Once again, I apologize there is little further we can do with your claimI appreciate that you did not use any code or had any other sites open, but this still does not result in ourselves being seen to be the last referrerOther entities, such as pop up windows, previous stored cookies (which may not be visible to yourself) or even pre-saved baskets, can all affect this as well.I am sorry we are unable to assist your claim further, but I sincerely hope future transactions run smoothly for you.Thank you,TopCashback Support

Hi there,We are sorry you have not received the cashback you were expecting, having looked at your TopCashback account we can see you have $tracking.We do advise members to lodge a missing cashback claim or a Support Ticket if the cashback you have tracking is incorrect or has not tracked to your account at all.You can do this from the Customer Care section of your accountWe would suggest you lodge a missing cashback claim if the amount you currently have tracking is incorrect.Thank you and we hope this is resolved for you soon.TopCashback Support

Complaint [redacted] I am rejecting this response because I did make a missing claim several months ago and it has vanishedI have tried getting the money I am owed several times but nothing shows up on my account.: Regards, [redacted]

Hi there,We are ever so sorry you have not yet received your [redacted] Reward Card, having looked into this we can see our Support Team have been in communication with you regarding this and have had a replacement card sent out that will hopefully be with you soon.We will continue to contact you via your Support Ticket with any updates.Thank you,TopCashback Support

Hi there,Having looked at your missing cashback claims for eBags we can see we updated your claims on May 25th explaining your claims were currently at the Ready To Submit status and would be submitted to the network for review in the next few weeks.Once submitted you will receive an email notifying youWe hope these are resolved for you soon.Thank you,TopCashback Support

Hi there,We are sorry to hear you cannot access your TopCashback accountPlease send an email to [redacted] explaining this, please entitle the email 'Cannot Access Account' from your registered TopCashback email address and this will be looked into for you.We apologize for any inconvenience caused.Thank you and best wishes,TopCashback Support

Hi there,We have had a look at your TopCashback account and we can see you have three missing cashback claims lodged with the merchant Hotels.com. Two of these missing cashback claims have been approved and the cashback has been passed over to you. Your third Hotels.com claim, which you have lodged... this complaint about, was submitted to the network on July 17th. We cannot see that you have sent any messages to us on your missing cashback claim asking for any updates, we did send you a message on July 17th letting you know your claim has been submitted and that it can take 2-3 months for the merchant to respond with a resolution.Once we have an update for you we will inform you via your missing cashback claim.Many thanks,TopCashback Support.

Hi there,We are sorry you have not yet had a resolution for your [redacted] Now claim, having looked at your claim I can see we are currently in contact with the network that we work via to try and get a conclusive outcome for you.Please do be aware it is not us at TopCashback the credits members claims with cashback but a merchant network, the network reviews the claims we send over and get back to us with an approved or declined resolution, if approved the cashback is passed onto us and we then pass this onto our members in full.Unfortunately as we have not yet had an update for your claim all we can advise that we will continue to chase this on your behalf, but as soon as we have any updates we will be in touch via your claim.Thank you,TopCashback Support

Hi there,We are sorry your missing cashback claim has returned declined, we have had a look into this and can see the claim has returned declined due to the reason "Customer applied non-affiliate coupon."We can see a discount has been applied to your order, if this was due to a coupon code this will be why your claim has been declinedWe are sorry we have not been able to recover the cashback on this occasion.Thank you,TopCashback Support

Hi there,Having looked at your TopCashback account we can see you have lodged a Support Ticket regarding your security question, a member of the Support Team responded to you on May 21stWe do advise that you log into your TopCashback account and reply to the Support Ticket so your issue can be resolved.Thank you and best wishes,TopCashback Support

Complaint: [redacted] I am rejecting this response because: I specifically asked in my complaint that I be given a response that solves my problem, and not be told "send us an email." The businesses response was to say "send us an e-mail." Even worse, they did not give me a time frame for a resolution, instead saying I'd get a response "in due course." If I told my professor I'd have an assignment done "in due course" I would flunk the class!I sent the e-mail and am still hoping this gets resolved Regards, [redacted] ***

Hi there,We are sorry you have not yet received the cashback for your La Mer purchases, we can see the cashback is currently at a Pending status in your TopCashback account.Unfortunately we are unsure why this cashback has not yet moved to Payable, we have continued to contact the network, that we work via, to look into this issueA member of the Support Team here at TopCashback has also sent you a message on a Support Ticket explaining the situation.We do hope this is resolved soon for you.Thank you,TopCashback Support

Hi there,We have had a look at your TopCashback account and we can see that your claim with [redacted] is currently being looked into, we updated you via your claim on January 22nd letting you know your claim was being investigated.Once we have an update for you we will be in touch via your claim, if you do have any questions in the meantime please do contact us on your claim and we will be more than happy to help.Thank you and best wishes,TopCashback Support

Hi there,We are sorry you have not yet received the cashback you are expecting, having looked into your TopCashback account we can see you have been in communication with our Support Team who have asked you about the multiple TopCashback accounts you have open.Please do continue to contact us via your Support Ticket.Thank you,TopCashback Support

Complaint: [redacted] I am rejecting this response because: I did finally get another e-mail and I have repliedAgain, I will not close this case until I find we have reached a fair agreement Regards, [redacted] ***

Hi there,We are sorry you have not yet received your cashback from [redacted] We have had a look at the missing cashback claim you have in place and we cannot see any communication from yourself to us on this claim.Your claim was submitted to the network on January 4th and currently Pending waiting a review from the network, please be aware it can take to months for a network to respond to a claimWe have updated your claim with a message explaining this also.Once we have a response from the network we will be in touch via your claim.We hope this has helped.Many thanks,TopCashback Support

Hi there,I can see you have spoken to our Support Team regarding the cashback payments on your account, they have advised that you need to wait for the estimated payable speed date to pass on each transaction, Hotel merchants may take longer as the estimated payable speed date is applied after the stay is completed.Thank you,TopCashback Support