topNameLong

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]I should not have been promised the same contract that I had for the Chryser Every time I contact the dealership the General Manager has not responded They had approved me for a rate much lower than what I have received I never contacted Capital One to fund the deal so I do not know why it was funded
Regards,
*** ***

Initial Business Response /* (1000, 7, 2015/07/08) */
After reviewing all the information available, I can find no evidence of a firm offer ever being extended for his vehicleWe always encourage customers to bring their vehicles to us for an actual appraisal especially of the customer has a
specific amount they are requesting for tradeThe BDC determined the amount he was requesting was within an acceptable range and encouraged him to bring the vehicle to us for an actual evaluationThe customer wasn't happy with our appraisal of his vehicle, which shouldn't have had much bearing on purchase as he stated he already had a buyer at $17,In our opinion the vehicle wasn't worth that amount on trade in due to the equipment level and condition of the carGiven the lack of a written offer at the $17,dollar amount, our appraisal of $15,will standAs to his other issues with the equipment of the vehicle we were going to have to locate for him, we always get a signed copy of a window sticker that states exactly the equipment that will be on the vehicleTrying to do all of this type of transaction over the phone can and does often lead to misunderstandings regarding price and equipment which is why we ask the customers come to the dealership when purchasing a vehicle that is not in stock

Revdex.com:
At this time, my complaint, ID regarding Whitney National Bank of New Orleans has been resolved
(By clicking "OK", your complaint will be closed as Resolved.)
Sincerely,
*** ***

Honda of Spring has a policy to collect a deposit prior to negotiating a vehicle trade from other dealerships when the vehicle requested by the customer is not in stockAs part of the process the purchase price is negotiated, a buyers order is signed and all parties know what has been agreed upon
Added accessories are always at the option of the customer prior to installation and it is our practice to be consistent with accessory pricing throughout the dealershipThere are multiple components to accessory pricing and there are times where different people could calculate pricing differently, however; that would be a simple issue to resolveThe deposit was to acquire a vehicle at the customers request as agreed uponSince Honda of Spring fulfilled it's obligation and responsibility as agreed upon Honda of Spring disputes the request for the refund of the deposit

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ** ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Friday December 30th the tech came out to replace fan evap motor I waited 1/hours for refrigerator to cool before I went to business to complain that the issue had not been fixed. hour after the tech left, temperature did not move from degreesWhen I stated this to the manager at the store, I was told that I would take more few more hours for it cool down to tempBut for the temperature not to move at least degree cooler in hour, would mean it would have to run for a total of hours or longer just to get it to the proper temperature to store foodWhen I told the woman manager that all I wanted was what I paid for, I told her that I wanted to exchange it for one that did workShe told me that she had a refrigerator to replace mine for delivery on Tuesday 3rd in the morningI agreedTuesday January 3rd at 11:AM called asked if they were delivering fridge, manager said sorry but that she didn't have anything on hand to send me, that they receiving a delivery on Thursday and she would see if she had anything then and give me a callI waited until the 5th and NEVER received a phone call from anyoneThis entire time of going back and forth the refrigerator never reached degrees, never even got below degrees. I took matter into my own hands and found parts where I was able to purchase a thermistor and main control board along with the shelf and water paddle dispenser the tech broke when diagnosing the refrigeratorI paid handy man to come out, diagnose and put in the parts that I had purchasedI had no problems with any back orderAs they said in the last statement that they would be "more than happy to pay" for the parts if I found them myself, attached is the invoice for the items purchased and delivery confirmation just to get the refrigerator to workI would definitely like to be reimbursed for my purchaseActions speak louder than words!

Culligan currently employs veterans, volunteer firefighters, EMT's, nurses and licensed plumbersSome of our best friends and family are Chiefs or Captains on a local Sheriff Departments, Police Departments and Fire DepartmentsTo suggest that we are not credible and you are for knowing people from these fields is ridiculousWe are proud of our employees and the service we provide to our country or community We also take tremendous pride in our customer service, the products we sell and our workmanshipEvery day we work with customers, find solutions and make sure they are getting the quality product and service they deserveUnfortunately we did not get the opportunity to work things out in this situationWhen we arrived to help we found our unit already removed by an unautorized plumber and we told to take it away.Sentry insurance one of the most reputable insurance companies in the State investigated this claimThey too indicated that Culligan was not responsible for the water damage in this home.Culligan is very sorry this happened but it was not our work or product that created this situation

*** did purchase a white side /side refrigertor for our company on June 15, 2015. She saw a stainless steel side/side Ge refrigerator and ask if we had a white one like that, we told Her maybe, we would check with the warehouseShe inform us that Her daughter would come in and
pick a refrigerator and if we could deliver as soon as possible because she was living off an ice chestHer daughter came in and stated I don't care I just want a white refrigerator. We had to make arrangement with *** which is the mother to deliver the refrigertor because the daughter has a very busy schedule with Her kids no time for a deliverWe delivered a white side /side refrigerator to HerA couple of days later *** called the daughter that the ice maker wasn't workingwe advice Her that we would have to set up a service call and take a look at the refrigeratorShe called us back a few minutes later and stated that She wanted the GE refrigerator instead and not to come out and fix this one, She wanted to exchange the refrigator for the GeWe advised Her that we did not have one in stock and would take a couple of days to get one She was okay with thatThe next day the mother come in the store a tells us that She wants Her money back becuse this is causing to much stress on Her daughterReally! stress over a refrigerator.We told the mother that we don't do refund that why we have warrantyShe didn't want to hear that the stress was to much for Her daughterShe just wanted Her money back.At this point to deal with the mother and the daughter was to much work to much drama! we told them that we would have to get approval on the refund but more than likely we could take care of it in a couple of daysThe mother even told us to keep $for the inconvenience She cause.We submitted for the refund and we will refund the money back because to deal with the mother and daughter is not worth it.We advice the daughter that we would pick the refrigerator on July 7, and at the same time pick our refrigerator too!

March 3, 2016Complaint# ***Re: *** *** * *** ***Surprise AZ85388The freezer was purchase on December 16, with a three month warranty but Mr*** didn't inform us about the freezer till January 26,He called and stated that the freezer was getting air inside
the box, because it was building ice inside, which meant that the seal on the freezer were loose or broken. We sent our technician out and he saw that that the seal$ on the door where loose so He informed the customer that the seals on the door would have to be replace, After calling our part store they informed us that they where would have to be order and would take ten to fourteen days to come inWe let Mr***, know about the order time and He was fine with it after all the freezer was working. We got the seals in about seven days later we called to make an appointment to put them inBut He informed us that He didn't want the freezer He just wanted hls money back, We did agree to give hlm back his money BUT when my *** got there he started cussing at them yelling and calling them all kinds of bad wordsAs a matter of fact when my *** called me to inform me of what he was doing I told my *** to walk out and leaveHe called me at the oftice and called me all kinds of bad words and told me that he had lots of power I just didn't know how much power he had and that he could make it hard on us, I just hang the phone down. I called him about three days later and nicely I asked him if he was ready to settle thls arrangement he said fineBut he neglected to inform you that he purposely broke all the line in the compressor to the point that we can't fix it and poke holes in the inside of the freezer with an ice pikeMy *** didn't noticeit because they just wanted to get out of hls houseWhen operung the freezer in the shop we notke all the damagehe didBut he•got hls money and we lost the freezer due to the damage he didAnd he has the audacity to write to you about usThls customer is should be put away for what he did. Sincerely,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Update from meeting 07/07/1:p.m. As the buyer, we met at the store with my daughter who had been instructed to meet there at 1:p.mto get money refunded and make arrangements to pick up the *** loaner per phone call arrangements with '***' to my daughter days earlier and as stated in the response from the store from *** was not there*** placed a call to him and we were told he was at a meeting and that pick up and cash refund would happen between 3:p.mand 6:p.mMy daughter tried to call *** but no answerShe left a polite message After we left the store, my daughter got a belligerent call from '***' stating that we could have an in store credit that must be used in thirty daysThis is not acceptableThis business has nothing we would wantThis is the principle of the problem nowWe do not want to negotiate with themThey make excuses and don't live up to their wordThey twist the circumstancesTheir products and service are unacceptablePlease note other customer responses on yelp.com, one made just the day before we went there and an April review on merchantcircle.com. Thank you for you follow up.
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me From: *** *** [mailto:***.***@gmail.com] Sent: Friday, February 03, 2:PM*** *** ***Subject: Complaint ID: ***I wanted to close this complaint as me being satisfied

Initial Business Response /* (1000, 6, 2016/09/27) */
We are in discussion with customer about his concerns so as to determine what to do to assist with his situation
Initial Consumer Rebuttal /* (3000, 8, 2016/09/28) */
(The consumer indicated he/she DID NOT accept the response from the
business.)
I am not in discussion with this dealer and have not heard from them since my last conversation on 9/I had to take my vehicle to a different dealer to have the stripped parts replaced and the alignment correctedI am asking for a refund for the work they performed minus the wheel balance plus the labor from the other dealer to replace the rod rods that had stripped threadsThe reason Im not asking for compensation for the tie rod itself is because I have been told this is a common issue with jeepsThe real issue is that they sent me down the road with an unsafe vehicle with a stripped tie rod end

June 27, 2018*** ** *** To whom it may concern,The consumer enrolled as a student with Legacy CNA Training to obtain her state certified CNA license. During the period of May7, through June 7, 2018, the consumer, as well her classmates had an opportunity to learn more and enroll in
a Job Placement program offered by Legacy CNA Training. The advantages and requirements of the program were explained to all the students.To be clear, students were under no obligation to enroll in the program. Those who were interested in the program receive many benefits, including free tutoring. The students also have a choice of job opportunities from selected healthcare facilities that have contracted with Legacy CNA Training. In reading through the complaint filed by the consumer, it appears the process for informing the students about the Job Placement program was confusing to her. As a result, we currently are in the process of revising the agreement the participating students signed. In the future, this should help students better understand the benefits of the Job Placement program and the financial obligation they incur should they not abide by the program requirements. Accordingly, we would like to adjust the consumer’s invoice to reflect a charge of $as opposed to $900.00. We feel this is a step in the right direction and will help resolve the consumers concerns with Legacy CNA Training

She said we pulled her credit twice which we did she bought two cars forgot about the second one because it belongs to her daughter all good

Our General Manager has made multiple attempts to contact the Customer as asked for in the complaintIf he still wishes to discuss the matter as requested, he can contact him at the store

We have a complete file with documents that support our findingsIf Mr and Mrs *** both would sign a release of private information we will be happy to forward those to the Revdex.com to support the findings of our internal investigationWhich is evidence that disproves Mr *** complaintWe are fully transparent in this issue and without a release from both parites we are bound by law to keep this information privateThat is all it takes to resolve this issue is the release

March 3, 2016Complaint# [redacted]Re: [redacted] [redacted]Surprise AZ. 85388The freezer was purchase on December 16, 2015 with a three month warranty but Mr. [redacted] didn't inform us about the freezer till January 26,2016. He called and stated that the freezer was getting air inside the box, because it was building ice inside, which meant that the seal on the freezer were loose or broken. We sent our technician out and he saw that that the seal$ on the door where loose so He informed the customer that the seals on the door would have to be replace, After calling our part store they informed us that they where would have to be order and would take ten to fourteen days to come in. We let Mr. [redacted], know about the order time and He was fine with it after all the freezer was working. We got the seals in about seven days later we called to make an appointment to put them in. But He informed us that He didn't want the freezer He just wanted hls money back, We did agree to give hlm back his money BUT when my [redacted] got there he started cussing at them yelling and calling them all kinds of bad words. As a matter of fact when my [redacted] called me to inform me of what he was doing I told my [redacted] to walk out and leave. He called me at the oftice and called me all kinds of bad words and told me that he had lots of power I just didn't know how much power he had and that he could make it hard on us, I just hang the phone down. I called him about three days later and nicely I asked him if he was ready to settle thls arrangement he said fine. But he neglected to inform you that he purposely broke all the line in the compressor to the point that we can't fix it and poke holes in the inside of the freezer with an ice pike. My [redacted] didn't notice. it because they just wanted to get out of hls house. When operung the freezer in the shop we notke all the damagehe did. But he•. got hls money and we lost the freezer due to the damage he did. And he has the audacity to write to you about us. Thls customer is should be put away for what he did. Sincerely,

I'm not surprised by this denial of responsibility from their part. The $35 wasn't a refund, but rather a credit  for a FULLY Functioning stove that we replaced for a black one.   I was not home with the new were stove was delivered. They then blamed the driver for not having left the envelope. There was never such a phone conversation had where she told me they would not give me the credit that was promised to me. Instead I get run around stories in the blaming of an accountant that I don't even think exists.  Everything that this business stands for is a lie.  I should've read Yelp reviews before ever doing any business with them.  I just want to future potential customers to realize what they're dealing with before providing them any patronage.  This is a very crooked company  that compounds lie after lie  takes no responsibility for their lack of actions.  Despicable!

Reference: [redacted]Stephen J. D[redacted]Surprise AZ 85379Mr. D[redacted] purchased a refrigerator GE French door. When we delivered Mr. D[redacted] called and said the door shelve was cracked and asked if we can replace it. We said no problem and ordered it through APD in Phoenix. After a few...

days Mr. D[redacted] called and said be noticed that the refrigerator was not working properly. We sent out our tech out first thing in the morning due to Mr. D[redacted] work schedule. Our tech put in an evap fan and told Mr. D[redacted] that it will be a few hours to cool completely down. The tech had to pull out the freezer bottom door completely off along the baskets. The tech worked on the refrigerator for about 45 minutes, so naturally the refrigerator is going up in temp from it not being sealed due to the tech having to work on it. After the tech put the evap fan, freezer baskets and door back together the temperature of the refrigerator went up significantly. Tech told Mr. D[redacted] he was done putting in the part and it will take a few homs to cool completely down to proper temp. As the tech left Mr. D[redacted] home he noticed Mr. D[redacted] right behind him. Our tech came into our office to let us know the work order was completed; Mr. D[redacted] walked him right behind our tech stating that the refrigerator was not cooled down and that it was at 64 degrees. We explained to him itwas going to be a few hours due to the freezer door being off for 45 min. He then askedfor an exchanged, due to the refrigerator not cooling after just being there 10 min ago.We explained to him we cannot do that and will not do that, it has been working fine. Wedo still need to get him the parts we did promise and will deliver as soon as they come in from GE. He is more than welcome to call our parts department to confirm that they are on back order or another parts company. If he happens to locate them someplace else we are more than happy to pay for them.

Ms [redacted]  am truly sorry with this issue , but you are not been told the truth by your daughter on what she did outside our store that day. We would have done the refund and picked up the refrigerator but that little drama act your daughter did was uncalled for. Also all the BS she is writing about doesn't make it any better. I will consider the  refund but I will only deal with you and not your daughter. If this is agreeable  I will call you and set the time and day. But I will first inform the Revdex.com when we will do this refund because I don't want your daughter involved in this exchange or this refund.If this is agreeable I can set it up for August 3, 2015 am between 9:00 and 12:00. I will write feedback to the Revdex.com once this has been done. Again I will only deal with you not your daughter I want to make that clear with you. If this is agreeable please call and ask for Michael and I will set it up. Thank You