topNameLong

Revdex.com:
This letter is to inform you that Honda of Spring has carried out to my satisfaction the resolution it proposed for my complaint, filed on 11/22/2016 and assigned ID [redacted]
Regards,
[redacted]

Upon receipt of the first notification, we contacted the customer who came in to the store yesterday and resolved his concerns.

Better...

Business Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]The repairs to my vehicle were finally completed to my satisfaction however I have yet to be provided my receipt or my parts or my refund. I have been promised these conditions will be provided on Friday, January 6, 2017. Until all agreed upon conditions are completed I can not consider my complaint as being resolved.
Regards,
[redacted]

I am rejecting this response because:
First it was not a mistake the mechanic did not do his job simple as that! And I would prefer not to bring it back in for the fuel sys/ tem cleaning because I wouldn't trust that it would even be done.Since Ilderton didn't do their job the first time it costed me even more money to take it somewhere else to find out what was going on with the jeep and that's when I found out that Ilderton didn't do their job! If that's how they do business I can live with that,but they definitely won't have my business again! Thanks!

We reached out to the customer earlier today and resolved her issue. The complaint should have been against the manufacturer as Honda of Spring took it's direction from Honda on diagnosis and repair. Honda the manufacturer made the decision to only pay for the parts even though the dealership...

submitted the prior record of concern. The customer has been a loyal customer and I have directed our service department to reimburse the labor expense to prove to the customer we appreciate her business.

Our General Manager has been the primary point of contact throughout our dealings with Mr. [redacted] regarding:
·        The initial purchase of the Chrysler 200.
·        His request to repair some cosmetic issues with the...

wheels.
·        The rescission of that transaction.
·        The location and acquisition of the Chrysler 300 which we did not have in stock.
·        The sale to him of the Chrysler 300.
His assertions that he has attempted to contact multiple people at the dealership when our GM has been his primary point of contact are unsubstantiated by us. Furthermore, he was never approved for a 12% rate. We have a Capital One Application Status document evidencing a 20.15% approval. He was also required to contact Capital One to verify his satisfaction with the terms before Capital One would fund the contract. We have received funding.
We take exception to Mr. [redacted]’s characterization of our actions. We took significant steps to satisfy Mr. [redacted]’s vehicle needs and create a satisfied customer. We did not pump his rate from 12% to 20.15% for our own benefit. If he is able to get financed at a lower rate, he should proceed.

We have contacted the complaintant directly. The asssertions made in this complaint are completely false with no basis. The dealership has signed authorization from the complaintant for all actions taken by the dealership. Due to the false, and aggressive tactics of the complaintent and the...

attempts by the complaintent to hold hostage public reviews for a resolution the dealership chooses not to participate.

We have been working with Ms. [redacted] to address her concerns. We have made the necessary repairs that were agreed to by both parties and she is due into the dealership at 2:30 PM today to confirm whether or not she is satisfied with the repairs made to resolve her problem.

Ms. [redacted] returned shortly after her response to you here which was dated 1/4/17 and reveived her refund, return parts and receipt from our Service Manager. She agreed to repond to you indicating her satisfaction with the result. It does not appear that she did that. I confirmed this with our Service Manager yesterday after receiving your email. Regards, [redacted]