topNameLong

There was no mentioned about  a $35. refund on and old range that does not work.Normally when we buy an item we pay right there at that time we never tell them that we will mail them a check. that this was not right   She called us several weeks ago about it we had no clue of what she was...

talking about I did tell her that I would check to see if there was any note on this issue and there was not. I never told her anything about sending her a check for $35.

Revdex.com:At this time, my complaint, ID [redacted] regarding Joseph Weinstein Electric Corp. has been resolved. I was given a partial refund after another month of waiting. I am just going to accept my partial refund as the end to this terrible business transaction.
(By clicking "OK",...

your complaint will be closed as Resolved.)
Sincerely,[redacted]

According to the notes that we have on file, we never delivered or received any money from the customer on a stackable. We do have notes of our driver Danny M. dropping a stack unit and destroying it to the point of it no longer working. If we can get a receipt number from the client that would be...

extremely helpful but at this time there is no purchase or confirmation through email or our notes. Please provide receipt of purchase.

Revdex.com:At this time, I have not been contacted by Joseph Weinstein Electric Corp. regarding complaint ID [redacted].Sincerely,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]This is not about your friends and family. It is about honesty, integrity and making good on a disaster your company caused and is liable for. You have no customer service. The day of the disaster your company was unreachable. We received numerous “leave a message” after calling the numbers your salesman gave us in the event of an emergency. No answers on any phone numbers you provided was a red flag. The local plumbers I had to call to my residence due to your negligence worked to stop the flooding. They weren’t surprised to see it was Culligan’s handiwork. Our hearts sank hearing that. Over 30 pictures were submitted to your insurance company at your request. Pictures don’t lie. Water was clearly running from your blue pipes your tech tapped into from the main hot water heater.  All of this was witnessed by licensed plumbers. You seem to avoid facts. Your tech was not a licensed plumber. You charged us for a permit but did not get a permit from the city resulting in no inspection of the careless work your tech did. This is illegal. Your tech purged the units’ safety valve which is illegal. You never open that valve. When your tech told my wife he had to do that on my water heater, she asked …”do you know what you’re doing?” He mumbled something under his breath. Your insurance company did not investigate this claim. They assigned a number, requested all my proof in pictures which don’t lie and took a statement from our family and the plumbing company.  They too stated to your claims adjuster that the unit was installed wrong and he had to disassemble it to stop the water from leaking. You and your company are liable. This is a reflection of Culligan’s unprofessional manner on how you handle your mistakes. We wanted you to right the wrong. That’s all. Instead you hide from the truth and make the customer out to be the problem. Be a professional…pictures don’t lie…you certainly find joy in it. Pay for the damage you caused as requested. Your handy work caused all of this.
Regards,
[redacted]

Findings:Eastern Wisconsin Culligan Water Conditioning1801 Pewaukee RdWaukesha, WI 53188 Customer was contacted 17 times regarding account with Culligan Water.Cooler was scheduled for pick up 11/10/2017. Customer was not home. Nor was cooler left out for pick-up.Account sent to collections...

11/30/2017.Left message 2/16/2017 to contact Culligan to schedule pick-up of cooler an empty bottles.No response from customer as of 02/16/2017.

Initial Business Response /* (1000, 6, 2016/07/18) */
We have sent a refund check back to Mr. [redacted].

Ms. [redacted] purchased a vehicle from our dealership on 08/07/15 the purchase information is outlined in the attached buyer's order with her signature. The down payment is reflected on both the buyer's order and the finance contract (also attached with signature). The down payment is retained by...

the dealership as a reduction of the balance due for the purchase. The remaining balance is funded by the loan company in return for promise of payment from the buyer. Down payments are not refundable as they are part of the purchase agreement. They most certainly are not held outside the deal as additional profit. Please have the customer review the contracts attached so she can understand that her money went to the purchase of the car.

The Wrangler was brought to us for repair work and  the work was not done in a satisfactory manner. We found the plugs weren't all replaced and did find a cracked plug with one that was installed. After returning the vehicle to us we have completed the repair that we charged for at the time of...

initial service so we aren't in a position to offer a refund as the repair has been done according to charges. I do apologize for the inconvenience, mistakes do happen. If the customer has doubts regarding the fuel system service we would be happy to perform the service again at no charge.

Hosner Carpet One did respond to the original complaint [redacted] on 1/28/16 and the Revdex.com responded.   Hosner Carpet One take Revdex.com complaints seriously.  Now I understand that that [redacted] email mentioned "Will wait for formal response".  I am a member of the [redacted] and I don't...

do [redacted] complaints only once in a few years.  Last time I responded to the [redacted] it was email only.  The person from the [redacted] that responded to me should have mention that the response needs to be within the software "Respond to Complaint".  I would have responded differently.  Info Mail [redacted]   Now to the #[redacted] Complaint.[redacted] on the carpet installed on their steps started to matt and crush on every step (6) right on the very edge.  Reason for the complaint is the Hosner Carpet     One took their complaint back in mid July and was suppose to call to inspect carpet. Paperwork was misplaced. After inspection checked into the warranty of the carpet and that carpet and majority of others do not have a step wear warranty.Hosner Carpet One called and talked t[redacted]s today (1/10/16) of my solution and he accepted the solution.Hosner Carpet One is ordering a new piece of carpet for his steps and replacing old with new. At the same time Hosner Carpet One will add additional cushion to the steps to help protect the edge of step from wearing. Told [redacted]hat it will take about 2 to 3 weeks to complete and will schedule repair once material arrives to the warehouse. This repair will be all at Hosner Carpet One expense.I will inform the [redacted]hen this repair is completed. At this time this complaint is resolved till repair is completed.  Thank you  [redacted] co-owner of Hosner Carpet One

Once again contact is not being madeAs of today this has not been picked up. Left message with Revdex.com that you need to contact me via email so that it is in writing when this will be picked up. [redacted]Credit / Collections AnalystACD Distribution###-###-####

Culligan always takes every customer complaint or problem seriously. Our 31 year veteran licensed plumber went to install a new softener at this home. He installed the softener and started the unit up only to learn that the floor drain was backing up and not taking water.  He immediately...

bypassed the softener so that water ran passed our softener rather than through it. Our softener was completely off llne and not even plugged in.During the install our plumber learned from the wife that their water heater had been causing trouble the past couple of days and they were adjusting the settings. OUR PLUMBER NEVER TOUCHED THE WATER HEATER CONTROLS.Our plumber told the customer the softener was on bypass and not in use. They would need to fix the drain and we would come back and start our softener up when drain was repaired.Sometime after we left the home their water heater leaked and put water on the floor. The water came from the water heater not the Culligan Softener! This situation was handled by our insurance company SENTRY Insurance. It was handled quickly and professionally. We are sorry the customer experienced this water heater failure. We are in no way responsible for the damages created by a product we do not sell or service.  i

I talked to Mr. Denny this morning, we agreed to credit  his invoice, he is happy with the resolution.

Initial Business Response /* (1000, 8, 2016/12/16) */
To whom it may concern,
In response to the complaint filed by the Boyd family with regards to our company Oasis Heating and Air conditioning.
Oasis Heating and Air Conditioning has been in the HVAC field since 1978 and complete approximately...

900 service calls or time and material projects a year. In our 38 years of business this is the first time we have ever had this type of complaint.
At no time where we asked to quote this project only asked to complete as quickly as possible.
Initial Consumer Rebuttal /* (3000, 10, 2016/12/20) */
(The consumer indicated he/she DID NOT accept the response from the business.)
No, the company has not addressed the concern as to why they sent a bill that was not itemized for $1010. Why they added $200, for work completed by Akin's construction not Oasis- Akin's stated they forgot to add that in to invoicing we were handling together. (Taking this matter up separately with Akin's) When my wife called to ask for a itemized bill, [redacted] would only keep saying that he never wanted to take the job. When my wife said why didn't he just say that his response was he did, he said he stated "he guested he could do it". That is not the same as saying no. At one point he even stated he would come and remove the piping. Still not explaining the bill, which was the original reason for the call. He would not explain the billing. This entire matter could have been resolved over the phone with a simple explanation. This lead to speculation that something was up with the billing. Naturally when we received the requested itemized billing that is exactly what was taking place. Since our home loan is not closed the matter with Akin's Construction should not be billed through a third party! As Native Nevadan's and a member of the United States Military we have never been treated or billed in this manner. Usually an organization will be upfront if they don't want the work, and they were never told to hurry the job. My wife made contact with them on 9/29, they came out and measured and ordered the necessary piping - which the installer said was the wrong size and had to go and get and adaptor when he came out to install on 11/4. There were follow-up calls on 10/4,10/24,10/27,11/1,11/4 - to see where we were at with the order. I have never seen it take over a month to get piping in, which the same piping could be purchased at Lowes or Home Depot. (Verified by the labels on the pipe.) Why wasn't the business owner honest? Why didn't he just explain the billing instead of being defensive? Why didn't he just say, no we can't do the job? This is not the type of customer service one would expect from a small town. No an estimate was not asked for as they had done the rest of the work in our house under the contractor Akins Construction so we had no reason to think they wouldn't be good or cause such difficulty. Lesson learned for sure. Maybe more customers should ask for itemized statements!

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have...

reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
Sent: Monday, August 24, 2015 2:01 PM To: [redacted] <[redacted]>; [redacted] <[redacted]> Subject: RE: You have a New Message from Revdex.com Regarding Complaint #[redacted]   Thank you for your email. In fact, I am surprised to see the response from the business. Mr. [redacted], Finance Director of the Business contacted me via phone and requested me to take back my complain to Revdex.com. He was trying to ask me how can I take my request back from Revdex.com. when I asked him to revert all financial inquiries on the file and compensate for the damages, he was rude and threatened over the phone. The reply from business is a lie and way to cover up their mistake and carelessness.   I request high level inquiry and appropriate resolution. Seeking help! Nawal [redacted]
Regards,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID...

[redacted], and have determined that this does not resolve my complaint. I do not accept one call made to our home phone as a answer. Or the fact that what he has said was lies reguarding what took place at his dealership on 11/25/17. We were never disclosed information about the Mustang that was shown to us such as a [redacted], Vehicle history, Or even the price. It was also advertised as being like new which it far from.  Our car was appraised as a trade in but we were never even shown that information. Would of been nice to know what my car was worth. Then when they come up with the final figures before submitting them to the bank. They did not even show us them or get our approval. Not really sure how this is legal to do this type of thing. Not really sure how to correct all of their wrong doings. For we are with out money we spent on gas to go down there, Our time, And the fact that our credit rating dropped because his dealership was run by unprofessionals. This is the last that I have to say on the subject. If the business wants to make it right they know what to do. But they probably won't do so. Sincerely, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]It is obvious Culligan does not take ANY complaints serious. Culligan collected money from us as well as money for a permit of $50.00. The City never received the money nor was a permit pulled from Culligan. Had one been pulled, an inspection would have done after their installation. No one from the city ever came out to inspect the improper installation. My wife or as you refer to her as “the wife” never informed anyone from your company of ever having drain problems or water heater problems. In fact, your sales person inspected our existing unit, pipes and drain and said it would be a perfect spot for the installation just days prior to the disaster your company created. The licensed plumber we had to call in to disassemble the leaking plastic pipes your tech installed was shocked to what your tech had done. Credibility means everything to consumers. Not admitting you caused thousands of dollars in damage due to your negligence says a lot about character and ownership. We have now learned that your insurance company has several claims against the same Waukesha location. In fact we learned they are still litigating in court. We were told that Culligan denies every claim they are negligent for. I am a federal employee with a law enforcement background. My wife’s employment has her supporting local law enforcement and fire fighters in all of the state of Wisconsin. I would like to think we are credible sources. We have no reason to fabricate stories because a tech didn’t do something correct. It may be time for your 31 year tech to retire. We wanted Culligan to do the right thing and pay for damages caused, no more, no less. Just fix what you did wrong. Your company does not know what right looks like and prides themselves on all about taking money and nobody cares in your company. That is truly obvious. The insurance company has not returned emails or calls nor has your company. Handled quickly? I think not. I hope no other homeowners experience the horrible experience we to this day are trying to get resolved.
Regards,
[redacted]

Initial Business Response /* (1000, 5, 2015/09/09) */
Contact Name and Title: Brian D[redacted]
Contact Phone: XXXXXXXXXX
Contact Email: [redacted]@ilderton.com
I have contacted Mr. [redacted] and am collecting the necessary documentation to process his refund. We will submit the cancellations for him.

Mr. [redacted] purchased a 2009 Dodge Caliber from us on 10/12/2016 with 85,863 miles. The vehicle was sold to him with our 3 month or 3000 miles limited warranty that all of pre owned cars under 100,000 miles are sold with. All of the repairs Mr. [redacted] mentioned in the complaint...

from when he first bought the car were covered under the limited warranty and repairs were affected at no cost to him. The limited warranty coverage expired on 01/12/2017 or 88,863 miles whichever came first. This vehicle has not been back to our service department since it was picked up on 01/20/2017 with 87,345. His limited warranty has long since expired. As a goodwill gesture our General Sales Manager offered to sell him a new head for his vehicle for $800 plus any applicable tax and shipping charges, which is a discounted price. We will stand by our decision to sell the part to him at the discounted price and will offer no other assistance. -- Brian D[redacted]General ManagerIlderton D-C-J-R[redacted]High Point, NC 27260[redacted]