Toshiba America Information Systems Inc

A Toshiba America Information System (TAIS) representative has reviewed our customer complaintAfter doing a research our customer mentioned that her computer is a refurbish unit and every refurbish unit from Toshiba has a 90day warranty from the day that they bought the computer however, the warranty already runs out and also the standard limited warranty is already expired for about a year ago, any cost of repair is now their responsibilityOur customer can contact Toshiba repair service at ###-###-#### to schedule a repair so the issue would be fixed, at this time we consider this matter closed

A Toshiba America Information Systems (TAIS) representative has reviewed our customer complaintAfter doing a research all
refurbished/reconditioned computers from Toshiba has a 90day warranty only, like our customer’s computer with a Model Part Number: ***Our customer can visit our website www.warranty.toshiba.com to check the warranty of his computerIf the customer has any questions or concern they may contact our technical support department at ###-###-####At this time we consider this matter closed

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolvedAs long as they do refund my money I will be satisfied
Regards,
*** ***

A Toshiba America Information System (TAIS) representative has contacted our customerTAIS has apologized for the inconvenience our customer has experienced
TAIS has advised our customer that we can process a repair for his computer to have it diagnosed and repairTAIS has advised our customer that he needs to provide the serial number of his computer to complete the process and our customer agreed with that If the customer has any questions or concern they may contact us at ###-###-####, at this time we consider this matter closed

A Toshiba America Information Systems (TAIS) representative has reviewed our customer complaintAnd
TAIS has made multiple attempts to contact our customer by telephone however, the customer has not returned any of correspondence requestsIf the customer has any questions or concern they may contact us at ###-###-####, at this time we consider this matter closed

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,** ***
Attn: *** *** I sent you a update to day about problems with the Toshiba , tonight at about 7:P. Mmy time I developed another problem that occurred a couple of weeks ago which is a Green screen on all videos but the volume would work , when I contacted the support , the lady *** *informed me that my premium plan I paid for I have used up , all these problems that have occurred are from the techs at Toshiba working on the problems with this Toshiba , she inferred that it is the way I use my computer I am insulted , she even said the prior tech that worked on the same problem did not fix it correctly this is a night mare , I don't think they want to deal with this anymore and to bad for me , I told her I expect help with this computer till I get home and can resolve these issues and she just quit communicating with me I don't know what to do at this point If they ask for more money to work on this computer they are just ripping me off Or they are through trying to fix these problems , Toshiba needs to be responsible a do the right thing .
I believe Toshiba America is not serious about what their customer support has done to this computer Just because I am out of the USI am getting lip service from Toshiba , When I do get back to the USI am demanding not a replacement now but a refund for this laptop , If Toshiba was the best as they claim and their support the best as they claim we would not be talking or having this complaint of mine at this time or at all This has been a big problem that was caused by Toshiba Support which is also located in another country like I am in another country but I am suffering with the consequent of Toshiba Support taking charge of this laptop to fix a minor problem which they turned into a major problem I have also been told by Microsoft that Toshiba has removed a preinstalled program in this laptop that only can be put back by Toshiba , I believe they are stalling because this goes off warranty the 15th of this month. Thank you *** *** I do not believe I will ever buy a Toshiba product again or pay extra for their support and will not advise anyone that would ask me about my Toshiba product I will tell them how Toshiba has stood behind their product . ATTENTION *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear belowI have already mentioned the computer was sent to the repair shop designated by Toshiba Toshiba informed me that they (the repair shop) will make a determination about the validity of the claim When I spoke with *** at the repair shop, she said they do not determine validity that they simply confirm what damage has occurred on the unit and draw up an estimate for the repairs Once the estimate is determined, the consumer has days to have the unit fixed or it is sent back to the consumerObviously that is not what Toshiba told me I called *** again and left her a message requesting she not to return the unit until I discuss further with Toshiba since *** said that Toshiba determine the validity of the warranty She said that if Toshiba informed them the unit was covered under the warranty, she would fix it free of charge (This was also not what Toshiba told me) *** did not honor my wish and returned the computer to meThis latest response from Toshiba is in direct conflict to what Toshiba originally told me and what the repair shop told me It solidifies my believe that Toshiba does not stand behind their products and refuses to honor their warranty AGAIN....the hinge on the computer broke...the same hinge that has been recalled on other computers The computer broke due to a manufacturing defect Toshiba is still continuing to give me the run around and by not honoring the warranty and providing conflicting informationToshiba needs to honor their warranty and fix my computer free of charge
Regards,
*** ***

A Toshiba America Information System (TAIS) representative has reviewed our customer complaintAfter doing a research TAIS found out that our customer’s
computer needs to perform a basic troubleshooting to find out what would be the root of cause of the issueTAIS would like to inform our customer that she needs to provide what is the best time and date that we can perform or process troubleshootingIf the customer has any questions or concern they may contact us at ###-###-####

A TAIS representative was in contact with the customer on 01/28/TAIS has apologized for any inconvenience and has informed the customer the courtesy phone tech support has expired and there would be a charge for the tech supportTech support did educate the cx about the issue the
customer was having with the unit, with the customer stating she understoodThe warranty of the product was explained to the customer with the web site support.toshiba.com being provided to the customer which would explain in detail the warrantyIf the customer would like to contact tech support for further support they may call ###-###-#### (24/7)As stated by the techs , there would be a charge for this support. At this time we consider this matter closed

A Toshiba America Information System (TAIS) representative has reviewed our customer complaintAfter doing a research TAIS received the customer’s unit
on 05/29/in our repair facility with a Liquid Damaged Motherboard, which is out of scope of the warranty (out of scope meaning it is not covered under the standard limited warranty)TAIS has informed our customer the cost of repair is now their responsibility, unfortunately our customer declined the quoted price for the cost of repair which is out of scope, and it means the computer will be send back unrepairedThe computer was already sent back to our customer under FedEx tracking number***; it was delivered Mon 06/09/11:amAt this time we consider this matter closed

A Toshiba America Information Systems (TAIS)
representative
has been in contact with our customerTAIS has apologized for
the inconvenience our customer has experiencedTAIS has offered to send the
unit to our Toshiba Engineers for a VIP repairTAIS will send a free box to
our customer that they can use to send the unit going to our Engineer’s repair
facilityOur customer agreed to the offerIf the customer has any questions
or concern they may contact us at ###-###-####At this time we consider this
matter closed

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Purchase Invoice
Laptop: $(paid to Toshiba Direct)
Warranty: $(paid to Toshiba Direct, policy through Square Trade)
Sales Tax: $(paid to Toshiba Direct)
Shipping: $
Shipping Discount: -$
-----------------------------------
Total: $
As you can see (this is also on the invoice in the .pdf), the shipping was discounted, so it doesn't factor into the overall price that I paid, unlike what the representative had claimed.Refund Invoice
Merchandise: $(total laptop cost)
Sales Tax: $(only part of the sales tax I paid to Toshiba Direct)
Shipping: $(I never paid for shipping, this should not be here)
Adjustment: -$(this is taken off, even though it's still unclear why)
-----------------------------------
Total: $
The outstanding money that ToshibaDirect owes me is the sales tax from the original purchaseI paid ToshibaDirect, only the policy itself was through Square Trade, and they already refunded me the $The "adjustment" took $out of the total refund for the sales taxHowever, I paid the sales tax to Toshiba Direct, so they are the ones who should give me a refundI had the Square Trade Policy returned and got the total $from that return of the policy without a problemI am owed the sales tax from the original purchaseShipping does not factor in here at all whatsoever
Thank you, Revdex.com, for your help with this issue, I appreciate your hard work in assisting us customers!
Regards,
*** ***

A TAIS representative was in contact with our customer on 01/17/TAIS has apologized for any inconvenience and informed the customer that their warranty expired on 12/22/Per the Standard Limited Warranty it states, “Toshiba America Information Systems, Inc
(“Toshiba”) warrants that the Toshiba branded product you purchased for your end use (“Product”) is free from defects in materials and workmanship under use during the Limited Warranty Period.” Also, “How Long Does This Warranty Last? One (1) year after the date of your purchase (“Limited Warranty Period”).” Seeing as the customer has exceeded the warranty period they are now responsible for any repairs and or technical assistanceAt this time we consider this matter closed

A Toshiba America Information Systems (TAIS) representative has reviewed our customer complaintAfter doing a research our customer's warranty for their T.V has
already expired since 08/01/12. As per the Standard Limited Warranty our customer has a year limited periodSeeing as the customer has exceeded the warranty period they are now responsible for any repairs and or technical assistanceAt this time we consider this matter closed

A Toshiba
America Information Systems (TAIS) representative has reviewed our
customer
complaintAfter doing a research Toshiba reviews all orders before they are
acceptedAs outlined in our Terms of Sale, acceptance of an order is at the
sole discretion of Toshiba and an order is not accepted until the order ships
When the order was reviewed, it was determined that the order contained a coupon
that was not valid with the current website promotion for that productThe
coupon code used, ***, states in the Terms and Conditions that it is
valid on regularly priced Toshiba branded productsThe item purchased was on
promotion and discounted and therefore, the coupon code could not be combined
with website promotion
Once
this was determined to be the case, the customer was notified that the order
was cancelled and the order could be placed as the current web price, but the
coupon could not be appliedToshiba has not received any funds from *** for
this orderThe *** transaction at this time is an authorization hold that
automatically drops off in 3-business daysWe have asked *** to
immediately drop the authorization hold on *** transaction
We
apologize for any inconvenience this has caused and appreciate your interest in
ToshibaHowever, we will not offer the product at the reduced price plus
coupon discount
Please
see the attached document of the promotion that clearly states the terms do not
allow this to be combined with other coupons or promotionsAt this time we consider this matter closed

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***

A Toshiba America Information Systems (TAIS) representative has been in contact with our customerTAIS has apologized for the inconvenience our customer has
experiencedTAIS has advised our customer that we are going to coordinate with our level technicians to perform troubleshooting on her computerOur customer has been contacted by our technician and they performed troubleshooting on the unit and they found out that there is a hardware issue on the unitIn accordance to the Standard Limited Warranty (SLW) of the computer a depot repair order was for processed under repair order *** and our customer was advised that they will receive a box with a shipping label that they can use to send the computer going to our repair facilityIf our customer has any questions or concern they may contact us at ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.They are lyingNot one attempt to contact me has been madeI want a full refund
Regards,
*** ***

A Toshiba America Information Systems (TAIS) representative has reviewed our customercomplaintAfter doing a research our customer purchased the computer insidethe United States and in accordance to the Standard Limited Warranty of theunit (SLW) this Limited Warranty covers the
Product for the warranty onlywithin the country where the Product was originally purchasedOur customer wasable to speak with of our case managers and was advised that they can send the computerto our depot repair facility for repair and Toshiba will be the one who will coverthe repair and replacement of the parts of the unitOur customer will justshoulder the inbound shipping going to our depot repair facility in accordanceto the Standard Limited Warranty (SLW) of the unitAt this time we considerthis matter closed

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Toshiba technical support has attempted to contact me in a very 'Keystone Cops' sort of way. We have still not spoken much less addressed the problem and I do not believe that they are making more than token efforts to do so.
Regards,
*** ***