Tough Mudder, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the
matter has been resolved
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and
the matter has been resolved
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the
matter has been resolved
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the
matter has been resolvedI am happy that they have finally responded via email and taken care of the issue
Sincerely,
*** ***

Hello ***,
We apologize that you have not yet heard back from *** regarding your checkWe have reached out to them directly so they can follow up with you on your refund
Again, we sincerely apologize for the delay in this matterPlease feel free to contact us
should you have any questions
Regards,
***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the
matter has been resolved
Sincerely,
*** ***

This is being handled by Tough Mudder customer service and we are in contact with the customer*** was emailed on October *** and he responded back to us last night at 11:13PMHe should be all set now

Revdex.com:I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT
been resolved because:
[I still have not received my refund. It is very ironic that they finally replied to my previous email attempts to their customer service center approximately hour after you sent my complaint to them. I wish that this complaint and case remain open and active until I receive my full refund...which they informed me could take up to 7-business days and if I didn't receive it within weeks that I should get in touch with them again. Please leave this case in a pending status for now and I will advise you if I receive my refund in the meantime. Thanks again for all you help. ]
In order for the Revdex.com to appropriately process your response, you MUST answer the question aboveSincerely,*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been
resolved because:
Tough Mudder sent me emails stating they had to close of my email requestsI received one message from Kim with directions to transfer my eventI asked for this information months ago for a November raceThis is a half marathon with obstacles; receiving confirmation so close to the event will not give me enough time to trainWhen I tried responding to this email in the "reply above this line" section, I received an automated reply that the email is not in service and to visit the customer service link on the website. I just want a refundI have not had a sufficient reply to my request in months, and I would like to move onTough Mudder "customer satisfaction" emails do not work
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

*** ***' was issued a refund for the overcharged amount on July **, To avoid being charged any additional fees when transferring from an open ticket in to an event in the *** platform, a transfer code is requiredBecause James was unable to successfully apply his transfer
code, he was charged an additional registration amountThis dollar amount has been credited back to his account as of July **,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the
matter has been resolved
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the
matter has been resolved
Sincerely,
*** ***

Tough Mudder's refund policy is explicit on both our website and at the time of purchase.
arial, sans-serif; background-">We do not offer refunds under any circumstanceWe offered the customer an opportunity to transfer to another event this year, place it on hold for next year, or to transfer the registration to another personDespite our best efforts the customer will not accept any offers from Tough Mudder and we have provided every accommodation that we could

The issue has been resolved a gift card was sent on 06/**/

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
*** was not brought into this until weeks agoI filed for a refund on ** August, and didn't get any response for well over a month from Tough MudderThis is a matter for Tough Mudder to resolve not ***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has
NOT been resolved because:
[Your Answer Here]
Kim from tough mudder did respond via emailI had a question and still have not heard back.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

I have attended and participated in Tough Mudder events I clearly love the actual event but I cannot stand their customer service It is nonexistent! I contacted the company multiple times regarding lost items and replacement items from a past event and over a year went by without any direct response from the company At most, I heard that they were forwarding the complaint on to another department or escalating the status of the concern But no one ever tried to resolve my issues I since spent money to replace the items myself, despite the fact that I would have used that money to replace the items through Tough Mudder (Tough Mudder clothing and headbands) I am so disappointed that they don't take care of loyal customers

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the
matter has been resolved
Sincerely,
*** ***

Revdex.com:
An employee has reached out to me with a non-templated response directly referencing my issue and offering additional resolution to team members also affected
The link the employee provided worked correctly and allowed me to purchase a ticket for the transfer fee of roughly $As far as I can tell, my request has been completed to my satisfaction.---------My name is [Employee name] with the Mudder Services team here at Tough Mudder and I would be happy to help you out hereYou can use the link below to register for Tough Mudder Wisconsin on Sunday, October *, 2016. Add the $Late Transfer Participant Ticket type at the bottom and then select the orange 'REGISTER' buttonOn the following screen, provide the requested information to complete the registration processIf your teammates still need to transfer over as well please send over their names, emails, and order numbers.
---------
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

I'm still waiting to speak to someone with my awful experienceAll I have heard back was tough mudder wants me to spend $on next year's eventWhy can't we talk about what happened in tahoe? I receive spam from tough mudder everyday.  Why can't they reply back to a complaint? I even did an event feedback that you asked me to fill outStill nothing from tough mudderAll the event feedback related questions were related to sponsorsIm from Sacramento but travel for workAfter months of training, I flew in the night before from DC to make this eventMy group signed up for the tahoe am start timeDays before the event we received an email from tough mudder that said our start time is 1215pm and that we need to honor our wave timeThis event is unorganizedWe checked in at 10am, got breakfast and went to the starting line at There was an extremely long line and we asked Event Staffs about wave times and were told that wave times didn't matterWe stayed in line in our spot and finally got to run at 115pmWe only got to do obstacles before we were told the obstacles are closed due to stormsWe had to wait over an hour at the Tarzan obstacle bc there were only linesOn top of a poor event, nutrional bars had ran out and several water stations and food stations were unattended and abandonedWhen we finally got to the shower hoses we were told by Event Staff that we couldn't use the shower hosesWe could not rinse ourselves down and had to change into clean clothes feeling dirtyI expect a full refund or a voucher to next year's eventHad we known wave times didn't matter we would have showed up to start in time for our preferable time at 10am and finished the event This event is unorganizedI've ran marathons and Spantan races before and I've never seen this type of nuisance beforeI was promised a mile course with at the minimum obstaclesTough Mudder did not fulfill it's contract that was advertisedI was coached by the Coach himself about being a legionaire, about the importance of finishing the event and to not make it a raceI could not do this todayIt was not my decision to quitSadly, Tough Mudder quit on the participants todayOverall, it was a regrettable experienceAfter watching other mudders videos on youtube.com, I wonder why our start time was pushed backThere didn't seem to be a jam of people with earlier wave times.  I still receive emails on upcoming races asking mudders to honor their wave timeYour emails talk about giving free tickets away and discounts and sponsors Where's my reply back at? You falsely advertised the event and even pushed my time back Where is your obligation?