Toys R Us

Please have the consumer contact [redacted] our third party vendor, who handles our credit card services [redacted]. We will consider this matter resolved.  Thanks,  [redacted]Executive Customer Service

Please be advised we have shipped out the 4 missing Pamper Sensitive Soft Pack Wipes - 18 count to the consumer shipping address on file, via reship order number: [redacted]. We will consider this matter resolved.  Thanks,  [redacted] Executive Customer Service

Please be advised our records indicate the dresser was received by '[redacted]' on 9/16 at 12:48PM as per [redacted], third party delivering company. The tracking number [redacted] shows as successfully delivered. We will consider this matter resolved.
 
Thanks,
 
Vanesa
Executive Customer Service

I ordered 3 items before the Christmas deadline...I received two of the three items and when I called they originally told me that they would express shipping and I would receive it before Christmas. I never received the item and called a few days later because of the holiday she the customer rep told me that the original replacement order was never submitted and she would resubmit the replacement again . The item was supposed to come in by December 30, 2016. It never came. I called toys are us again and they told me that it was never shipped. When I asked for a refund I was told they could not give me a refund because it had been shipped when I questioned her as she told me that it was not shipped yet she could not provide me with an exact explanation. I asked to speak to somebody higher than her she refused to give me anyone higher than her she told me that she was the only supervisor On I hung up on her and called again and asked to speak to another supervisor who finally said she could do the refund. This is unacceptable that I had to call three times and still never received my item. I hope I do not have an issue getting the actual refund.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Please be advised we have processed a credit in full for both orders, [redacted] and [redacted] We will consider this matter closed.
 
Thanks,
 
Vanesa V[redacted]
Executive Customer Service...

[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards,
[redacted]

Please be advised we will have one of our customer care specialists reach out to the consumer directly to assist.
 
Thanks,
[redacted]
Executive Customer Service

Complaint: 1[redacted]
I am rejecting this response because:We have not received a call from anyone in regards to delivering a new dresser. The only call received was for a pickup of the damaged dresser. I need the new dresser delivered ASAP. This has dragged on long enough. 
Regards,[redacted]

Please be advised we sent the items to the address registered on the consumers registry. Once the order has been placed we are unable to make any modifications. As a one-time courtesy we have credited the consumer back to their original form of payment. Thanks, Vanesa V[redacted]...

Coordinator, Executive Guest Services

Please be advised as of 4/28/16 we have issued the consumer a credit back to their gift card used to place the order, for $38.75 . We will consider this matter resolved.  Thanks,  [redacted]Executive Customer Service

Please be advised we have sent a physical gift card with tracking number [redacted] via [redacted] as of 5/14/2015. We will take no further action. Thanks, [redacted]Coordinator, Executive Guest Services [redacted]

Please be advised our records indicate the consumer spoke to an agent who replaced their Rewards code on 9/13, a day after this complaint was submitted. Can the consumer confirm if that Rewards code was valid for use in order to better assist? Thanks,  VanesaExecutive Customer Service

Please Be advised,We are handling this concern with the consumer directly and will update accordingly. We have contacted the consumer at the number listed and left a voicemail with our direct contact information.Thank You,Gaurav S[redacted]Executive Customer Service

Please be advised we have resolved this complaint directly with the consumer.


size="3">Thanks,
Suomara

Executive Customer Service

Please be advised we reissued a new gift card for $40 on 7/13 (Order #:[redacted] The consumer was contacted and was satisfied with the outcome. We will take no further action. Thanks, Vanesa V[redacted] Coordinator, Executive Guest Services [redacted]

Please advised we credited the consumer back to their original form of payment on 7/10/2015. Please see the email below we sent to the consumer. We will take nofurther action. Thanks, Vanesa V[redacted]Coordinator, Executive Guest Services Dear [redacted]Thank you for shopping at Toysrus.com and...

Babiesrus.com.We have issued credit to your original form of payment for the following item(s) from order # [redacted]Item #: [redacted]Description: Crayola Disney Frozen Activity Tub One SizeQuantity/Price: 1 @ $14.99Status: Price Adjusted/Credit ReturnedCredit for returned item(s):Subtotal: $14.99Sales Tax: $0.90Total Credit: $15.89Please note...* The reference number for this credit is [redacted] Your credit should appear on the original method of payment used to make the purchase within 5-7 businessdaysIf you would like to replace your returned item(s), simply visit our website or contact our Guest Service Team at [redacted] Thank you again and hurry back soon to see what's new at Toysrus.com and Babiesrus.com!Sincerely,The Guest Service TeamToysrus.com and Babiesrus.com PS: This is a notification-only email, please don't respond to it. For answers to most questions about orders, payment, shopping on our website and more, please visit the online Help sectionof our website at [redacted]
[redacted]

Please be advised we have passed along the consumers feedback to the appropriate teams at this time for review. We will consider this matter closed.
 
Thanks,
 
Vanesa
Executive Customer Service

Please be advised consumer can find all the details regarding our return policy right here, www.Toysrus.com/Returns. Without a receipt or proof of purchase Refund will be processed as a non-receipt refund at the discretion of the Store Manager or a Manager. Refund will be issued in the form of...

merchandise credit. The customer will receive the lowest price listed in the last 30 days. Thanks, Executive Customer Service

Please be advise we processed a refund for order [redacted] in the amount of $68.19 returning back to the [redacted] Consumer was sent an operational email regarding the credit of this order, please allow 5-7 business days to reflect to the account.  We also contacted the consumer to...

validate if she was still interested in receiving the item. 
Thanks,
Suomara

Executive Customer Service