Toys R Us

Please be advised we have spoken to the consumer, confirmed the removal of the email address and consider this matter resolvedWe will be forwarding the consumer feedback to the appropriate team to reviewThanks, Executive Customer Service

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Regards, [redacted] ***

Please be advise due to a technical error, online orders of Nintendo’s NES: Classic Edition were taken that could not be fulfilledWe understand that you are disappointed and truly apologize for the inconvenience The sale of Nintendo's NES was met with overwhelming demand and had limited inventoryOur system inadvertently sent a delay notification, when these orders did in fact have to be cancelledAll though, we are not able to implement rain checks on this item, we do expect additional consoles to arrive in stores between now and Christmas and encourage you to check with your local Toys"R"Us Thanks, Suomara Executive Customer Service

Please be advised our records indicate the consumer paid for regular shipping and the items arrived before ChristmasThe item cancelled off the order was not charged to the consumer and was out of stock at that timeWe will consider this matter closed Thanks, [redacted] Executive Customer Service

Please be advised an authorization hold can take up to 7-business days to be released from consumer's account pending on the consumer's financial institutionWe will consider this matter resolved Thanks, Suomara Executive Customer Service

Please be advised we are unable to accommodate the consumer's requestWe don’t Price Match items that are out of stock, same day deals, hot deals or advertisements and website with typographical pricing errorsFor your reference, all of the detail regarding our Price Match policy can be found right here, http://toysr.us/pricematch

Complaint: I am rejecting this response because: I will mark it as resolved when the store contacts meThey have been extremely rude to this point and I am still not expecting much to happenI am also investigating ways to return through my Discover card Regards, [redacted]

Please be advised our records indicate we have reshipped the missing item to the consumer via reship number [redacted] We will consider this matter closed Thanks, [redacted] Executive Customer Service

Complaint: [redacted] I am rejecting this response because:The ORIGINAL purchase was on a gift card This baby formula arrived expired by months, necessitating an exchange for unexpired formula We received the unexpired formula which I would consider a completion of that transaction However, Toys R Us again erred when processing the return This resulted in a $charge to my AMEX credit card It is this charge that should be reversed as we never intended have that card used for this purchase at all I'm not looking to have to buy or reload a Toys R Us gift card You can contact my husband Fred or I at [redacted] Regards, [redacted] ***

I was scanning through the complaints today and decided to look back at the time I had my own issue with Toys R UsI had an issue with their Black Friday sale I had placed orders for items and 1-weeks later my items were cancelled due to being out of stock, and they refused to honor the sales price, although if they had told me at check out that the items were out of stock I could have received sale price in store insteadAfter about 5-phone calls Toys R us resolved my issue, but I had to push and keep calling and complaining via every platform availableI have not shopped with Toys R Us sinceI just thought I would share my experience via the comments, since every single complaint during that time period has "Details for this complaint are not available"I believe Toys R Us is blocking these complaints and their resolutions from being publicizedDuring that time their social media was also flooded with customer complaints and instead of being addressed they were deleted, and when calling customer service for the first 1-weeks as soon as they heard the terms "black friday" they shut down the call and said they couldn't help youI believe bad business practices like this should be known and not hidden, and shame on them for hiding such practices even on the Revdex.com websiteI think that any and all consumers should be aware of these issues and practices while preparing for holiday shopping this year

I thought the "blame everybody else" customer service mentality died in the 90s, but TRU is keeping is alive and well When the game console we ordered hadn't arrived in almost a month, I called customer service Reaching a real person at 800-toysrus is not an easy task, but I was persistent When I finally reached the representative, he let me know that it was FedEx's fault for not picking the item up What? Then (again he stressed, all because of FedEx) they had to restock the item, and it was sent to someone else and is no longer available "So," I asked "when FedEx leaves a labelled package at your warehouse, instead of having them pick it up the next time they come, you restock it and sell it to someone else?" He replied affirmatively and offered a refund I let him know that what I really wanted was for him to acknowledge that this was a Toys R Us Problem, NOT a FedEx problem FedEx didn't bill me $for a product they didn't send, TRU did The lack of ANY accountability was seriously disturbing My family will NEVER shop at Toys R Us again...online or in person

I don't expect anything to be done as I look at other bad reviews regarding ToysRus with no efforts to correct your horrible business practices and standards of customer serviceI also understand black Friday shopping is a day of chaotic shopping where the rules don't apply but I don't expect customer service to be less on this day and at your store in College Station Texas it absolutely wasI went in attempting to purchase the Wild Things ride on toy and went to find an associate who said he would helpHe took me to the isle and handed me a ticket and said that is all I neededI asked "are you sure?" The associate said yes as long as there is a ticket you are good to goSince I was excited about getting the only toy my daughter had asked "Santa" for I decided to stick around and finish shopping for my kids and nephewWe spent a couple of hours shopping and even stopped at the price checker to make sure the ticket I was given for the ride on toy was ringing up correctlyIt was so I continued to shopAfter filling mine and my sister's basket we decided to go check outWell within the time the ad said we had to check outAs I was checking out the checker handed the ticket to another associate and asked if she could go get the itemShe associate glanced at the ticket crumpled it up in her hands as she said we don't have these anymore and walked offI was stunned, one because I was told there wouldn't be a problem and two because she so rudely disrespected the fact that I left my family and chose to come shopping at her store when I could have chosen anywhere elseI call it her store because in my job I take pride in where I work and make sure my actions represent who my company would expect but I guess that is another complaintI asked the check to have her come back over and explain to me why I heard something different from the associate in the isleShe came back and the response was "those are seasonal hires and they really don't know anything", really!!! I would have rather been lied to and told it was as mistake or at the very least why not brand the workers on the isle as season and untrained employeesAgain your stores reputation is at stake when that is acceptableTrain employees or be honestI know do not trust your store or the employees in it, therefor I will not shop thereI know one customer may not be a big deal but running a business this way will soon be replaced by Amazon where I can get better customer support from a computerSADLY this shouldn't be the caseGoing forward with an explanation of why I think your store would rate on a scale of 1-I asked for a manager and out comes Patrick, manager of College Station Toys R UsWho came out from his office with customer service skills and a chip on his shoulderHe had no desire to hear me outBy this time I wanted a little understanding not a fixI would have loved a, "ma'am I understand and will speak to our associates on the floor about being better at handling these situations"Instead I get eye rolling and rudeness and the same bull explanation that these are season employees that don't know anythingI was shocked to hear this from someone in a management positionThis shows me not only are your floor associates not trained but your management isn't trained and shame on you for believing your brand recognition out weighs the need to do thisAgain, my sales in a year cannot crush your company but I will not be surprised when in the next 3-years that at least the College Station store will be closed and I will actually welcome it after what I have experiencedI have satisfied my need for a ride on toy through Amazon who again ended up being more expensive but much easier to work with in a simple transactionI will be taking back the other items I purchased on black Friday and I will not step foot back in your store againI will make sure all of my friends know how I was treated and how this business is managedI know that might not seem like a lot of again if one person decides not to spend $in your store then it will be worth itI have never been so disgusted with a business as I am yours and will also be sharing this with the Revdex.com, the face book and twitter world and will recommend my friends do the sameI will not thank you for horrible service and horrible business practices

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Thank you for your assistance Regards, [redacted]

Please be advised our records indicate the dresser was received by ' [redacted] ' on 9/at 12:48PM as per ***, third party delivering companyThe tracking number [redacted] shows as successfully deliveredWe will consider this matter resolved Thanks, Vanesa Executive Customer Service

My wife placed an in-store pickup order on December 23, for the Bay Shore, NY, location We were informed by email that the order was being pulled and awaited the follow up that it was ready After hours, we received no response The store and corporate numbers were unreachable Finally about hours later we were informed that they cancelled the order, which forced me to have to rush to another location to start all over When I was checking out, after hours of shopping, my card declined because the entire previous order was charged and pending to my accountThis was all the money that we ha for the Christmas shopping for our childrenToys R Us's neglected to respond for an entire week It must also be noted that a gift card of $was used toward the gifts and never refunded No resolution from corporate has been offered This business has no interest in providing quality customer service

Please be advised we forwarded your escalated request to the appropriate party for immediate reviewPlease allow up to days for the email unsubscribe to take effectThanks, Executive Customer Service

Please be advised we attempted to resolved this complaint directly with the consumerWe were unable to connect with the consumer at this time to further assistThanks,Executive Customer Service

Please be advised we have sent a physical gift card with tracking number [redacted] via [redacted] as of 5/14/We will take no further actionThanks, [redacted] Coordinator, Executive Guest Services [redacted]

Please be advised at this time we are currently working with the appropriate teams to send out to the correct backpack to the consumerWe will reach out directly to the consumer with more information and resolution Thanks, Suomara Executive Customer Service

Complaint: [redacted] I am rejecting this response because: I am aware that there is an Unsubscribe link at the bottom of their spam emails The problem is that it is a hoax It does not have any effect It just leads to a page where you can supposedly update your email preferences In may case, they were all already unchecked Submitting the update does not cause the barrage of spam to stop Regards, [redacted]