Toys R Us

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

The Complaint ID:
[redacted] has been resolved.
 
Sincerely
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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: they should not have in big red letters ships for free. This is false and a trick to get people to buy something. 
Regards,
[redacted]

Please be advised we have reviewed the registry that the purchase was made off of and our records indicate there has been no address change, since the registry was created. The current address on the baby registry is [redacted] The order was sent to the addressed...

associated with the bay registry. At this time we are unable to credit the consumer back to their original form of payment or a gift card. We will consider this matter closed.  Thanks,  Vanesa Executive Customer

Complaint: [redacted]
I am rejecting this response because:
No really I had no idea they're the hottest toy. You just lost a customer!
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:I have never received the refund....

In the beginning of the July, I called the credit card company for a dispute and then the credit card company called the toys r us. I was told after 90 days from purchase, toys r us won't refund me any more.Please ask toys r us provide with the date and reference number for the refund issued if they did.
Regards,
[redacted]

I thought the "blame everybody else" customer service mentality died in the 90s, but TRU is keeping is alive and well. When the game console we ordered hadn't arrived in almost a month, I called customer service. Reaching a real person at 800-toysrus is not an easy task, but I was persistent. When I finally reached the representative, he let me know that it was FedEx's fault for not picking the item up. What? Then (again he stressed, all because of FedEx) they had to restock the item, and it was sent to someone else and is no longer available. "So," I asked "when FedEx leaves a labelled package at your warehouse, instead of having them pick it up the next time they come, you restock it and sell it to someone else?" He replied affirmatively and offered a refund. I let him know that what I really wanted was for him to acknowledge that this was a Toys R Us Problem, NOT a FedEx problem. FedEx didn't bill me $400 for a product they didn't send, TRU did. The lack of ANY accountability was seriously disturbing. My family will NEVER shop at Toys R Us again...online or in person.

Complaint: [redacted]
I am rejecting this response because:
The order number on...

[redacted]  The  tracking number is [redacted] And the order number in the receipt is [redacted].  Pls see the attach files which shows the product in my order.
Regards,
[redacted]

Please be advised we spoke directly with the consumer regarding matter.  Thanks, SuomaraExecutive Customer Service

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before...

sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Please be advised our Policy does not allow to offers to be combined. Since the Consumer had a price match on the item we are unable to provide the 10% discount. We will consider this matter resolved.  Thanks,  VanesaExecutive Customer Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. [redacted] at BabiesRUs was wonderful.
 
Regards,
[redacted]

[A default letter is...

provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
 The local store called me and did supply the item at the cost listed in the add so at this point I am satisfied.
Regards,
[redacted]

Please be advised we are unable to accommodate the consumer's request. We don’t Price Match items that are out of stock, same day deals, hot deals or advertisements and website with typographical pricing errors. For your reference, all of the detail regarding our Price Match policy can be found right here, http://toysr.us/pricematch.

Please be advised we have processed a reshipment of the item with express shipping. The consumer will receive email confirmation regarding the reship order and tracking information as well. We will consider this matte resolved.  Thanks,  VanesaExecutive Customer Service

Please be advised we processed a credit back to the consumers original form of payment. Please see the email we sent the consumer on 5/26/16. We will consider this matter resolved.  Dear [redacted]Thank you for shopping at Toysrus.com and Babiesrus.com.We have issued credit to your original...

form of payment for the following item(s) from order # [redacted]Item #: [redacted]Description: Evenflo Tribute LX Convertible Car Seat - Baylor One SizeQuantity/Price: 1 @ $47.99Status: Price Adjusted/Credit ReturnedItem #: [redacted]Description: Baby Trend Expedition FX Jogging Stroller - Sunrise One SizeQuantity/Price: 1 @ $95.99Status: Price Adjusted/Credit ReturnedCredit for returned item(s):Subtotal: $143.98Sales Tax: $10.08Total Credit: $154.06Please note...* The reference number for this credit is [redacted] Your credit should appear on the original method of payment used to make the purchase within 5-7 business daysIf you would like to replace your returned item(s), simply visit our website or contact our Guest Service Team at [redacted] Thank you again and hurry back soon to see what's new at Toysrus.com and Babiesrus.com!Sincerely,The Guest Service TeamToysrus.com and Babiesrus.com PS: This is a notification-only email, please don't respond to it. For answers to most questions about orders, payment, shopping on our website and more, please visit the online Help section of our website at [redacted]

I went to Babies R Us in East Brunswick, NJ to purchase some Gerber baby food. There's a Gerber stand with a sign "10 for $12 on 1st foods and 2nd foods 2pk Purée Tubs". I picked up 10 and went to the cashier to pay. It rang up incorrectly. The cashier went to the stand to see their sign. I asked to speak with the manager... He called for the manager, [redacted] at least 4 times to no avail. [redacted] from Customer Service came over and said "the tubs you picked up must be the wrong ones because if it was correct, it would've rang up for the right price". She asked the cashier if he checked in which he responded he did and the sign does say 10 for $12. I asked [redacted] if she was the manager and she stated she's a customer service rep. I went and took a picture of the sign and was told by [redacted] to go to the customer service counter. I had to wait for almost an hour and was told that her manager said the sign "was supposed to be for single packs". I told her that's not what the sign says and that's false advertisement. I asked to speak with the manager again and still no manager came out to speak with me. I then decided to call their Headquarters to file a formal complaint; at this point not because of their false ad but to complain about how badly their customer service is. I was speaking to Jennifer from their headquarters and told her the situation and stated that they are refusing to honor their sign for measly .20 cents difference. [redacted] asked me to take a picture of the sign so she can see it instead of her walking over to see what the sign says for herself. I showed her the picture I already took and asked for my phone back as I was on the phone with their Headquarters. She turned to a lady about 15 feet away from us and said loudly "the sign says 10 for $12 and she's on the phone with corporate". [redacted] called another rep to "check the sign again because the picture she showed me says purée and I don't know what that is... I don't know baby food". How in the world do you work for Babies R Us and you don't know what purée is? Anyway, The rep and I checked AGAIN while I'm on the phone still with their headquarters. We passed by the lady [redacted] turned to, to see if she was this mysterious manager, named [redacted] that I was hearing [redacted] and the first cashier was calling... But of course she didn't have her name tag on. So as we got to where the sign is, guess what the rep see? Of course, "10 for $12 on 1st foods and 2nd foods 2pk Purée Tubs"!! The rep told [redacted] it does say 10 for $12. What's the response we got? Absolutely nothing! She told us to come over to her and she'll ring us up. Not even an apology for the debacle they have put me through. I asked [redacted] what was the manager's name and she stated "I don't know, I don't want to get involved". Why did she refuse to give me the manager's name if she thinks nothing was done wrong? Jennifer and I got off the phone and was told I should be getting a phone call tomorrow to follow up with my experience. I'm not confident that I will be getting this phone call because it seems like management from Babies R Us doesn't seem to know what a good customer service is. This experience has been an absolute disappointment. This is not the first time this has happened to me either. The first one was a sign "buy any baby formula and get a free baby bottle" but of course it rang up incorrectly and I didn't even bother to say anything. Now this? I've had it with this store. It's unfortunate that store has a manager that's willing to have her staff handle her responsibility in dealing and correcting her mistake in not ensuring her store is in compliance but to also give at least a decent service to its customers!

Complaint: 11530771
I am rejecting this response because:
I will mark it as resolved when the store contacts me. They have been extremely rude to this point and I am still not expecting much to happen. I am also investigating ways to return through my Discover card.
Regards,
[redacted]

Please be advised,We have handled this concern with the consumer directly. Thanks,Gaurav S[redacted]Executive Customer Service

Complaint: [redacted]
I am...

rejecting this response because while the information is available, it's not clear when the item is advertised as FREE shipping. In addition, I was unable to cancel the order even though it had not shipped. I would have canceled and had shipped to store to avoid this charge. Customers should be notified before this charge is added and given the option of shipping to a local store. They should also be able to cancel the order if it has not yet shipped.
Regards,
[redacted]