[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Details: A billing adjustment in the amount of $was given This brought the total to an amount that I felt was fair I spoke directly with the sales manager and thanked him for his help in resolving this matter Regards, [redacted] ***
Complaint: [redacted] I am rejecting this response because: I have reached out so many times and no one has been able to help me solve this issueThat is why I reached out to the Revdex.comI felt that if they were willing to help me out they would have reached out to me on some type of level, but nothing at all no matter how many times I have emailed and calledI have email proof and call logs if needed Regards, [redacted] ***
My husband and I are very happy with the way Traditional Express Van Lines dealt with moving our belongings from our old house to our new oneNothing was too much trouble for themThey brought more people when was needed toWell done, guysThank you to all the team
I am having a very poor experience with Traditional ExpressFirst, while selling me on thier services, the sales rep told me I could pay for the deposit, the payment due at pickup, and the final payment all with a credit card on fileI had a confusing conversation with the driver who picked up my boxes and he told me that wouldn't be the case and "maybe you heard incorrectly"I wasn't able to reach anyone that weekend and spent the next week trying to get in touch with my rep to clarifyWhen I final got him on the phone (begrudgingly), he told me again that final payment by credit card was fine but had 3-4% service chargeThen he gave me another number to call for any future questions - it was clear he had earned his commission off me and didn't care do deal with my file any more I then contacted the customer service rep he told me to speak withThe service rep eventually (after several emails trying to clarify) told me that no, I couldn't use the credit card method for the final payment unless I had "pre-approval prior to pick up" and she did not see that approval in the notes Then there is the issue of scheduling the deliveryI was told originally during the sales pitch the delivery would happen sometime between August 8-Then after being directed to the service rep I was told August 13-14thWhen I reached out on the 12th to confirm I was told the delivery was now scheduled for the 17thWhen no one showed up or called on the 17th, I reached out and was told it was coming on the afternoon of August 18th Today is the 18th, my second day of setting aside other responsibilities to wait for delivery, and the movers haven't shown up or calledI can't get ahold of the service repAll in all I have found the communication extremely lacking and feel I'm being lied toI didn't mind waiting a little while for a delivery, but I was given specific, incorrect information as a sales tactic and had the delivery window changed times
Igor and Demetri were great and efficientWe had two pick up places and it worked out wonderfullyAll the materials were available and they were very professional and upfront about all the charges
I read this response from the moving company." Company has made numerous attempts to contact the customer, not vice versa.Phone records (all calls are recorded) show no indication of the customer ever bringing up extra boxes before the initial pickup.Comparison of initial estimate and BOL will NOT be the same - corresponding paperwork can be provided upon request.It shows extra boxes AND pieces of furniture." I don't understand this response, sometime business is saying I should refer to BOL for figuring out the discrepancy and over the call they have told me several times and even in the previous reply by the company, they mentioned "complete and detailed BOL (Interstate Bill of Lading) was provided to the customer upon the delivery to examine and compare with his own paperwork to see the discrepancy".Now business is saying estimate and BOL will not be same, this doesn't make any sense to meI don't think they are providing any documents or paper work which shows total item's cubic feet is All I am asking from them is a paper work which shows how many cubic feet each item is of and the total of that should come to cubic feet, which they should already have it, right? I Reject this reply and I am not satisfied because they are not able to show any paper work which shows total item is of cubic feetI'm confused which document should I refer to for calculating the cubic feet of my itemsif they have calculated the cubic they should have that documented or must have some paper workI want that break down of the cubic feet for each itemI think this is simple request, not sure why they are not providing any documents to me.Please feel free to reach out to me in case you need to talk and want some more clarification on this issueThanks, [redacted]
Complaint: [redacted] I am rejecting this response because:There was NO discount applied to my final bill and there were NO emails and calls to keep me informed with my move.? I'm the one who emailed and called daily with NO response from Traditional Van Lines.My accusations concerning my Helmet is absolutely true.? I had a brand new Helmet in the original box that went on the truck with a number and I'm? missing three boxes from the move including that one.? I? bought two and we brought the other one ourselves - the movers said mine would be ok without putting in? a brown moving box.? I never even thought about it being stolen.? The new Helmet cost $and I'm certain it was stolen and pawned.? The very idea that I got a $30/day discount is insulting.? I have at least $in damages - and I did file a claim immediately after the claim form was sent to me but never heard back.? I want my Helmet replaced - PERIOD Regards, [redacted]
On Sept.10,I began searching for a reputable moving company to relocate myself & my year old daughter to Alabama after my mom passed awayAfter being solicited after numerous google searches & phone contacts from numerous companies bidding at lower prices I selected "Traditional Van lines express after speaking to whom I was lead to believe was a manager by the name of BLAKE,After expressing my concerns of finding a company that my personal belongings would arrive safely & be packed in proper boxes & secured so I wouldn't have to worry I at the time felt somewhat comfortable booking my move date with "Traditional express van lines express..BLAKE then proceeded to explain my contract & said I would receive accommodations of plus boxes to pack any items left after my initial pre packing of my own items bfre pick up date.I then explained that I would need mirrors & a bed a firidge & a couch & two dressers & a wardrobe closet & two flat
Thank you for reaching out to Traditional with your issue!As a first, I can assure you that all our employees undergo an extensive background check and hours of training before going out in a field - thus eliminating the possibility of theft.In most cases, a misplaced TV ends up being found in a warehouse or left on a trailer.An entry was submitted to the warehouse management with a request to locate your TV.Our employees are scouring through the facility as this response is being compiled, and will let you know about any updates to the matter.Additionally, an insurance claim form has been sent to your e-mail in order to claim the missing item in case it ends up staying misplaced.Unfortunately, taking into account the industry specifics, the company is not responsible for full value of items being moved, limiting it to liability insurance coverage
Whatever you do, do NOT use Traditional Express Van Lines! I booked my cross country move with them back in April, giving them full months in advance of my August moveThey sent me a confirmation and took my card info for the depositA few days before the big move, I receive a call from their "relocation specialist" Bill Johnson saying that they can't fulfill their obligationHe tried to rush me off the phone as if this was okay, going as far as saying that "it's good news they were able to warn me this early." That is beyond ridiculous and extremely unprofessionalLeaving customers hanging with no way to move all their belongings over 1,miles away just days before the confirmed move must be common practice for Traditional Express Van LinesI will definitely be reporting these guys to the Revdex.com
Very professional! They showed extreme care when moving our furniture while doing so very efficiently! I will definitely be using them again for any future moves!
We moved on July 4th of this year from CT to NC When we first decided to hire a moving company I went onto a site where I hear back from moving companies who want my business The very first company I heard from was Traditional Express Van Lines Mitch was the representative I got to speak to We hit it off for probably an hourHe said everything I wanted to hear While we were talking I had many others trying to get through to talk to me about their companies but I ignored every one because I thought...how could I get a better deal than this?? Boy did he fool me! When the movers arrived they told me that only a third of my home was going to fit in the truck they brought I explained to them that I spoke with Mitch for a while about all of our belongings and he told me we would be covered and the price I was given was around $2, I was very pleased! hence why I didn't speak with any other company So when the movers arrived and walked my home, they told me they wouldn't do the job for less than $6,000.00!!! That's a huge mark up!!! I was so upset, I called Mitch right away He was like "what's going on Sarah" yeah, your buddy buddy talk won't work this time Long story short we ended up talking the actual movers down to $5,first half being a check the second half they only accept cash!!! The movers that moved us to NC seemed to wrap our stuff well I will give them that There were movers and the two young men did a great job wrapping up everything My biggest complaint goes to Mitch and the manager "G" that delivered our stuff to our new home in NC There were two other guys that helped out, I guess they were hired through craigslist to help outTheir names were Braxton and Scottie Who I have both of their information to back me up They say it all! They saw G mess up my floors, bang into my walls and best yet I have two pieces of bedroom furniture that are ruined! Nice furniture that now whenever I look at them I'm reminded of this horrible company! Now I'm stuck with about a thousand dollars in damage...due to these movers Plus the extra I ended up paying for the move to begin with Please listen to my warning! Shop around! Look into a company before you hire them! I'm a good person who just wanted a fair price....so unhappy with all that happened!!!
Hello, Ms [redacted] - and thank you for your valuable feedback.Yes, indeed - your items were picked up on March - and according to an agreement signed by you our legal deadline is BUSINESS days.Your items arrived on Apr - days later than our legal deadlinePer numerous e-mails sent to you a discount of $30/day was formed and applied to a bill.As for the damaged items - a claim form was sent out to you via e-mail (can be provided upon request) with details on how to fill it out with the insurance company.Minor damages during the move are unfortunately sometimes a thing to occur, and that's precisely why we include liability insurance into your moving service at no extra charge.An option of purchasing additional insurance was given to the customer upon reservation, and the client decided not to.As for the helmet - Traditional Van Lines respects our customers as an utmost priority but will never put our trusted employees in a harms wayYour accusation has absolutely no ground and proof and can be considered as a method to simply make a gesture.Still, as soon as this information became available, dispatch and the warehouse team were informed and concluded a thorough search of the warehouse.Customer Service was e-mailing, calling and keeping in contact with the client throughout the move with the necessary information (call recordings can be provided) without even a hint of rudeness to a valued user of our service.Please call the office line at Traditional Van Lines if you wish to discuss this matter further.Thank you!
Complaint: [redacted] I wonder if they read my email and check all the receipts and evidence files correctlyI requested the refund of what I am entitled to receive and the compensation for the delay in the deliveryIt was very clear in the email from the beginning with all the receipts and evidenceI requested the refund of $($for the charge that the moving company did not exercise legitimate charging process plus $for the service that I paid but the moving service never provided.) This is the refund that I am entitle to receive definitely by custom's lawAdditionally, I requested the compensation for the delay as my shipment was over 3,500lb which is due for compensation if the shipment is delayedI submitted receipts for the air mattress and food that I had to purchase due to the delivery of shipment.? As I got yelled and severely insulted by the moving company over the phone (which I also have a record of phone conversation if you want evidence; Texas is a one-party agreement state in terms of recording of the phone conversation), I have been seeing a counselor due to this very disruptive and hurtful phone calls from the moving companyI also have been seeing a lawyer as this all accident has been tremendously affecting my life mentally and physicallySo I strongly object to the company's forcing calls.?
We are making efforts to rectify this situationIn our paperwork we are required to bring an wheeler to the destinationIf a wheeler can not fit within a reasonable distance of the delivery thenwe are required to find a rental truck to move the items from one truck to another followed by finding a parking space that is suitable for an wheeler with out putting other clients items at risk of theftIn any case the client is suggesting that many wheelers are capable of enteringI do not think this is at all verifiable at this pointPlease note that in any case our drivers on long distance trips are on schedules to make all deliveries in a timely fashion, having to utilize a shuttle to facilitate a delivery only adds many hours to the day of the driver as well as labor that the driver often wants to limitOur drivers do not want to ever want to be subjects to shuttle services because of the reasons stated aboveIt is a hard labor service job for these drivers and they rarely want to take part in this but they understand that when it calls for action that they must finish the job to the best of their abilityIn terms of the damages to the items, we have a claims department that works with our clients when damaged items are deliveredEssentially we must follow through with the claims department procedures which are in place for said reasonAny complications that you wanted to directly discuss with us, contact the office directly and we will speak with you on this matter.? Kindly,? Traditional ExpressCustomer service?
Complaint: [redacted] I am rejecting this response because: I just received this email I would have liked to respond to the Van Lines response but wasn't sure how The day delivery deadline was bogus They picked up my belongings on March and delivered on April - that is way more than days And their corporate office told me I would get a discount because they lost my stuff And that brand new Helmet was stolen but the company employeeI want my Helmet replaced and the discount I was supposed to get That company destroyed most of my furniture and every contact was rude and totally unconcerned about my dilemmaI have pots and pans to replace - bed frame - pedestal table - glasses- and a couch to repair I am not satisfied with their response Regards, [redacted]
Based on what is on your inventory list - the pickup items list shows a clear differencePlease contact [redacted] ***? - they have been notified about a change in the inventory and a revised estimate, and will be able to assist you and present the evidence of the discrepancy
We are working to rectify the situation and will be in touch with the client in a matter of days to resolve all issues.?
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Details: A billing adjustment in the amount of $was given This brought the total to an amount that I felt was fair I spoke directly with the sales manager and thanked him for his help in resolving this matter Regards, [redacted] ***
Complaint: [redacted] I am rejecting this response because: I have reached out so many times and no one has been able to help me solve this issueThat is why I reached out to the Revdex.comI felt that if they were willing to help me out they would have reached out to me on some type of level, but nothing at all no matter how many times I have emailed and calledI have email proof and call logs if needed Regards, [redacted] ***
My husband and I are very happy with the way Traditional Express Van Lines dealt with moving our belongings from our old house to our new oneNothing was too much trouble for themThey brought more people when was needed toWell done, guysThank you to all the team
I am having a very poor experience with Traditional ExpressFirst, while selling me on thier services, the sales rep told me I could pay for the deposit, the payment due at pickup, and the final payment all with a credit card on fileI had a confusing conversation with the driver who picked up my boxes and he told me that wouldn't be the case and "maybe you heard incorrectly"I wasn't able to reach anyone that weekend and spent the next week trying to get in touch with my rep to clarifyWhen I final got him on the phone (begrudgingly), he told me again that final payment by credit card was fine but had 3-4% service chargeThen he gave me another number to call for any future questions - it was clear he had earned his commission off me and didn't care do deal with my file any more I then contacted the customer service rep he told me to speak withThe service rep eventually (after several emails trying to clarify) told me that no, I couldn't use the credit card method for the final payment unless I had "pre-approval prior to pick up" and she did not see that approval in the notes Then there is the issue of scheduling the deliveryI was told originally during the sales pitch the delivery would happen sometime between August 8-Then after being directed to the service rep I was told August 13-14thWhen I reached out on the 12th to confirm I was told the delivery was now scheduled for the 17thWhen no one showed up or called on the 17th, I reached out and was told it was coming on the afternoon of August 18th Today is the 18th, my second day of setting aside other responsibilities to wait for delivery, and the movers haven't shown up or calledI can't get ahold of the service repAll in all I have found the communication extremely lacking and feel I'm being lied toI didn't mind waiting a little while for a delivery, but I was given specific, incorrect information as a sales tactic and had the delivery window changed times
Igor and Demetri were great and efficientWe had two pick up places and it worked out wonderfullyAll the materials were available and they were very professional and upfront about all the charges
I read this response from the moving company." Company has made numerous attempts to contact the customer, not vice versa.Phone records (all calls are recorded) show no indication of the customer ever bringing up extra boxes before the initial pickup.Comparison of initial estimate and BOL will NOT be the same - corresponding paperwork can be provided upon request.It shows extra boxes AND pieces of furniture." I don't understand this response, sometime business is saying I should refer to BOL for figuring out the discrepancy and over the call they have told me several times and even in the previous reply by the company, they mentioned "complete and detailed BOL (Interstate Bill of Lading) was provided to the customer upon the delivery to examine and compare with his own paperwork to see the discrepancy".Now business is saying estimate and BOL will not be same, this doesn't make any sense to meI don't think they are providing any documents or paper work which shows total item's cubic feet is All I am asking from them is a paper work which shows how many cubic feet each item is of and the total of that should come to cubic feet, which they should already have it, right? I Reject this reply and I am not satisfied because they are not able to show any paper work which shows total item is of cubic feetI'm confused which document should I refer to for calculating the cubic feet of my itemsif they have calculated the cubic they should have that documented or must have some paper workI want that break down of the cubic feet for each itemI think this is simple request, not sure why they are not providing any documents to me.Please feel free to reach out to me in case you need to talk and want some more clarification on this issueThanks, [redacted]
Complaint: [redacted] I am rejecting this response because:There was NO discount applied to my final bill and there were NO emails and calls to keep me informed with my move.? I'm the one who emailed and called daily with NO response from Traditional Van Lines.My accusations concerning my Helmet is absolutely true.? I had a brand new Helmet in the original box that went on the truck with a number and I'm? missing three boxes from the move including that one.? I? bought two and we brought the other one ourselves - the movers said mine would be ok without putting in? a brown moving box.? I never even thought about it being stolen.? The new Helmet cost $and I'm certain it was stolen and pawned.? The very idea that I got a $30/day discount is insulting.? I have at least $in damages - and I did file a claim immediately after the claim form was sent to me but never heard back.? I want my Helmet replaced - PERIOD Regards, [redacted]
On Sept.10,I began searching for a reputable moving company to relocate myself & my year old daughter to Alabama after my mom passed awayAfter being solicited after numerous google searches & phone contacts from numerous companies bidding at lower prices I selected "Traditional Van lines express after speaking to whom I was lead to believe was a manager by the name of BLAKE,After expressing my concerns of finding a company that my personal belongings would arrive safely & be packed in proper boxes & secured so I wouldn't have to worry I at the time felt somewhat comfortable booking my move date with "Traditional express van lines express..BLAKE then proceeded to explain my contract & said I would receive accommodations of plus boxes to pack any items left after my initial pre packing of my own items bfre pick up date.I then explained that I would need mirrors & a bed a firidge & a couch & two dressers & a wardrobe closet & two flat
Thank you for reaching out to Traditional with your issue!As a first, I can assure you that all our employees undergo an extensive background check and hours of training before going out in a field - thus eliminating the possibility of theft.In most cases, a misplaced TV ends up being found in a warehouse or left on a trailer.An entry was submitted to the warehouse management with a request to locate your TV.Our employees are scouring through the facility as this response is being compiled, and will let you know about any updates to the matter.Additionally, an insurance claim form has been sent to your e-mail in order to claim the missing item in case it ends up staying misplaced.Unfortunately, taking into account the industry specifics, the company is not responsible for full value of items being moved, limiting it to liability insurance coverage
Whatever you do, do NOT use Traditional Express Van Lines! I booked my cross country move with them back in April, giving them full months in advance of my August moveThey sent me a confirmation and took my card info for the depositA few days before the big move, I receive a call from their "relocation specialist" Bill Johnson saying that they can't fulfill their obligationHe tried to rush me off the phone as if this was okay, going as far as saying that "it's good news they were able to warn me this early." That is beyond ridiculous and extremely unprofessionalLeaving customers hanging with no way to move all their belongings over 1,miles away just days before the confirmed move must be common practice for Traditional Express Van LinesI will definitely be reporting these guys to the Revdex.com
Very professional! They showed extreme care when moving our furniture while doing so very efficiently! I will definitely be using them again for any future moves!
We are working to rectify the situation and will be in touch with the client in a matter of days to resolve all issues
We moved on July 4th of this year from CT to NC When we first decided to hire a moving company I went onto a site where I hear back from moving companies who want my business The very first company I heard from was Traditional Express Van Lines Mitch was the representative I got to speak to We hit it off for probably an hourHe said everything I wanted to hear While we were talking I had many others trying to get through to talk to me about their companies but I ignored every one because I thought...how could I get a better deal than this?? Boy did he fool me! When the movers arrived they told me that only a third of my home was going to fit in the truck they brought I explained to them that I spoke with Mitch for a while about all of our belongings and he told me we would be covered and the price I was given was around $2, I was very pleased! hence why I didn't speak with any other company So when the movers arrived and walked my home, they told me they wouldn't do the job for less than $6,000.00!!! That's a huge mark up!!! I was so upset, I called Mitch right away He was like "what's going on Sarah" yeah, your buddy buddy talk won't work this time Long story short we ended up talking the actual movers down to $5,first half being a check the second half they only accept cash!!! The movers that moved us to NC seemed to wrap our stuff well I will give them that There were movers and the two young men did a great job wrapping up everything My biggest complaint goes to Mitch and the manager "G" that delivered our stuff to our new home in NC There were two other guys that helped out, I guess they were hired through craigslist to help outTheir names were Braxton and Scottie Who I have both of their information to back me up They say it all! They saw G mess up my floors, bang into my walls and best yet I have two pieces of bedroom furniture that are ruined! Nice furniture that now whenever I look at them I'm reminded of this horrible company! Now I'm stuck with about a thousand dollars in damage...due to these movers Plus the extra I ended up paying for the move to begin with Please listen to my warning! Shop around! Look into a company before you hire them! I'm a good person who just wanted a fair price....so unhappy with all that happened!!!
Hello, Ms [redacted] - and thank you for your valuable feedback.Yes, indeed - your items were picked up on March - and according to an agreement signed by you our legal deadline is BUSINESS days.Your items arrived on Apr - days later than our legal deadlinePer numerous e-mails sent to you a discount of $30/day was formed and applied to a bill.As for the damaged items - a claim form was sent out to you via e-mail (can be provided upon request) with details on how to fill it out with the insurance company.Minor damages during the move are unfortunately sometimes a thing to occur, and that's precisely why we include liability insurance into your moving service at no extra charge.An option of purchasing additional insurance was given to the customer upon reservation, and the client decided not to.As for the helmet - Traditional Van Lines respects our customers as an utmost priority but will never put our trusted employees in a harms wayYour accusation has absolutely no ground and proof and can be considered as a method to simply make a gesture.Still, as soon as this information became available, dispatch and the warehouse team were informed and concluded a thorough search of the warehouse.Customer Service was e-mailing, calling and keeping in contact with the client throughout the move with the necessary information (call recordings can be provided) without even a hint of rudeness to a valued user of our service.Please call the office line at Traditional Van Lines if you wish to discuss this matter further.Thank you!
Complaint: [redacted] I wonder if they read my email and check all the receipts and evidence files correctlyI requested the refund of what I am entitled to receive and the compensation for the delay in the deliveryIt was very clear in the email from the beginning with all the receipts and evidenceI requested the refund of $($for the charge that the moving company did not exercise legitimate charging process plus $for the service that I paid but the moving service never provided.) This is the refund that I am entitle to receive definitely by custom's lawAdditionally, I requested the compensation for the delay as my shipment was over 3,500lb which is due for compensation if the shipment is delayedI submitted receipts for the air mattress and food that I had to purchase due to the delivery of shipment.? As I got yelled and severely insulted by the moving company over the phone (which I also have a record of phone conversation if you want evidence; Texas is a one-party agreement state in terms of recording of the phone conversation), I have been seeing a counselor due to this very disruptive and hurtful phone calls from the moving companyI also have been seeing a lawyer as this all accident has been tremendously affecting my life mentally and physicallySo I strongly object to the company's forcing calls.?
We are making efforts to rectify this situationIn our paperwork we are required to bring an wheeler to the destinationIf a wheeler can not fit within a reasonable distance of the delivery thenwe are required to find a rental truck to move the items from one truck to another followed by finding a parking space that is suitable for an wheeler with out putting other clients items at risk of theftIn any case the client is suggesting that many wheelers are capable of enteringI do not think this is at all verifiable at this pointPlease note that in any case our drivers on long distance trips are on schedules to make all deliveries in a timely fashion, having to utilize a shuttle to facilitate a delivery only adds many hours to the day of the driver as well as labor that the driver often wants to limitOur drivers do not want to ever want to be subjects to shuttle services because of the reasons stated aboveIt is a hard labor service job for these drivers and they rarely want to take part in this but they understand that when it calls for action that they must finish the job to the best of their abilityIn terms of the damages to the items, we have a claims department that works with our clients when damaged items are deliveredEssentially we must follow through with the claims department procedures which are in place for said reasonAny complications that you wanted to directly discuss with us, contact the office directly and we will speak with you on this matter.? Kindly,? Traditional ExpressCustomer service?
Complaint: [redacted] I am rejecting this response because: I just received this email I would have liked to respond to the Van Lines response but wasn't sure how The day delivery deadline was bogus They picked up my belongings on March and delivered on April - that is way more than days And their corporate office told me I would get a discount because they lost my stuff And that brand new Helmet was stolen but the company employeeI want my Helmet replaced and the discount I was supposed to get That company destroyed most of my furniture and every contact was rude and totally unconcerned about my dilemmaI have pots and pans to replace - bed frame - pedestal table - glasses- and a couch to repair I am not satisfied with their response Regards, [redacted]
We are very sorry for any and all issues you are experiencing with our companyWe are working very hard to resolve your issues?
Based on what is on your inventory list - the pickup items list shows a clear differencePlease contact [redacted] ***? - they have been notified about a change in the inventory and a revised estimate, and will be able to assist you and present the evidence of the discrepancy